Jobs in the United States

25+ jobs

Save this search

Added 2 mins ago
SH
Interventional Radiology - Racine, WI
Soliant Health
Racine, WI
- $2,967 to $3,128 USD / week
…Interventional Radiology - as well as your skills as a Cath Lab and IR Tech. This contract position offers the opportunity to collaborate with a dedicated clinical staff, working in a…
Added 2 mins ago
SH
Interventional Radiology in Brookfield, WI
Soliant Health
Brookfield, WI
- $2,967 to $3,128 USD / week
Take your expertise in medical imaging to the next level with an opportunity focused on Interventional Radiology, Cath Lab, and IR Technology. This contract position seeks a skilled…
Added 27 mins ago
Account Executive - N. CA, NV, S. OR - Point of Care Diagnostics - Outpatient
Abbott Laboratories
Las Vegas, NV
Abbott Point of Care (APOC) is a global leader in providing critical medical diagnostic and data management products for rapid blood analysis that are intuitive, reliable, and…
Added 27 mins ago
Account Executive - Phoenix Point of Care Diagnostics - Outpatient
Abbott Laboratories
Phoenix, AZ · Tucson, AZ
Abbott Point of Care (APOC) is a global leader in providing critical medical diagnostic and data management products for rapid blood analysis that are intuitive, reliable, and…
Added 32 mins ago
B
Lab Tech - BDW - Front Half Nights (6pm-630am)
Byrne
East Syracuse, NY
- $25 to $37 USD / hour
Medical, Dental, Vision benefits available day 1 of employment
Added 32 mins ago
Patient Care Tech
RochesterRegional Health
BATAVIA, NY
Added 33 mins ago
NL
Senior Electroneurodiagnostic Tech EEG
NYU Langone Medical Center
New York, NY
- $102,578.76 USD / year
…Inc. has ranked NYU Langone the No. 1 comprehensive academic medical center in the country for three years in a row, and U.S. News & World Report recently placed nine of its clinical…
Added 1 hour ago
Veterinary Technician, East Moline, Illinois
Suveto
East Moline, IL
� Perform tech appointments, such as pedicures, ear cleaning, anal gland expression, routine lab work, subcutaneous fluids, etc. as deemed appropriate by practice
Added 3 hours ago
G
Water/Wastewater Engineer
GPAC
Denver, CO
- $90,000 to $150,000 USD / year
Tech Skills: AutoCAD Civil 3D, GIS, WaterGEMS/SewerGEMS/InfoWorks, and other modeling tools.
Added 3 hours ago
LAB - Lab/Research Tech
Accountable Healthcare Staffing
Ogden, UT
…throughout the United States. Choose to serve patients in major medical centers, community-based hospitals, outpatient clinics, sub-acute care & rehab hospitals, correctional and long-term…
Added 4 hours ago
Registered Nurse - Lab/Research Tech
Accountable Healthcare Staffing
Springfield, MO
…throughout the United States. Choose to serve patients in major medical centers, community-based hospitals, outpatient clinics, sub-acute care & rehab hospitals, correctional and long-term…
Added 4 hours ago
Power Electronics Engineer
Kelly Services
Canton, MA
· Hands-on lab experience using oscilloscopes, multimeters, function generators, and power analyzers
Added 5 hours ago
Associate Designer, CeCe
BCI Brands
NY · New York, NY
…with the Technical Designer to create, maintain, and update tech packs throughout the development and production…
Added 5 hours ago
Associate Designer, Sweaters
BCI Brands
NY · New York, NY
Strong eye for color, ability to comment on sweater lab dips.
Added 6 hours ago
MC
Tech II-Lab Processing - PX Central Processing
Mayo Clinic
Phoenix, AZ
- $20.98 to $29.19 USD / hour
Tech II performs complex pre-analytic specimen receiving and processing using proper safety procedures in an accurate and ethical manner. Responsibilities include but are not limited to:…
Added 6 hours ago
PCA Co-Op
Brigham and Women's Hospital
Boston, MA
Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a…
Added 6 hours ago
PCA Co-Op
Brigham and Women's Hospital
Boston, MA
Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a…
Added 7 hours ago
AH
Lab Manager
Atria Health and Research Institute
Beverly Hills, CA
- $120,000 to $160,000 USD / year
Oversee a team of Medical Assistants, Licensed Practical Nurses, and other Laboratory personnel to collect, prepare, and submit testing to external partner labs, operate the in-office lab,…
Added 7 hours ago
N
Travel Cath Lab Tech - Cardiovascular Electrophysiology Specialist $2,749/wk
Nomad
Cedar Rapids, IA
- $2,749 USD / week
Nomad Health, the modern healthcare staffing company, seeks an experienced Cath Lab Tech for this rewarding temporary assignment opportunity. Join Nomad's growing team of healthcare…
Added 7 hours ago
N
Travel Cath Lab Tech - Cardiovascular Electrophysiology Specialist $2,890/wk
Nomad
Cedar Rapids, IA
- $2,890 USD / week
Nomad Health, the modern healthcare staffing company, seeks an experienced Cath Lab Tech for this rewarding temporary assignment opportunity. Join Nomad's growing team of healthcare…
Added 8 hours ago
Monitor Tech PRN
HCA Healthcare
Brownsville, TX
Do you have the PRN career opportunities as a(an) Monitor Tech PRN you want with your current employer? We have an exciting opportunity for you to join Valley Regional Medical Center which…
Added 8 hours ago
Medical Laboratory Scientist - CORE (Chemistry) - Evenings
MD Anderson Cancer Center
Houston, TX
…ongoing monitoring of patients with cancer and other complex medical conditions. Utilizing advanced analytical instrumentation and state-of-the-art technology, the laboratory delivers…
Added 8 hours ago
Manager, Conversation Design, Amazon Customer Service
Amazon
Austin, TX
…associates, with customers in the field, in the UX research lab, and iterating on UX prototypes. Our work greatly impacts our customers' experience and is critical for…
Added 8 hours ago
N
Travel Cath Lab Tech - Cardiovascular Invasive Specialist $3,207/wk
Nomad
Sioux City, IA
- $3,207 USD / week
Nomad Health, the modern healthcare staffing company, seeks an experienced Cath Lab Tech for this rewarding temporary assignment opportunity. Join Nomad's growing team of healthcare…
Added 8 hours ago
N
Travel Cath Lab Tech - Cardiovascular Invasive Specialist $3,504/wk
Nomad
Sioux City, IA
- $3,504 USD / week
Nomad Health, the modern healthcare staffing company, seeks an experienced Cath Lab Tech for this rewarding temporary assignment opportunity. Join Nomad's growing team of healthcare…

Amazon

Manager, Conversation Design, Amazon Customer Service

Austin, TX, United States

Apply About employer

Applications open in a new tab.

Job details

Posting language: English
Posted: Oct 17, 2026

Original job description

Description

Want to help people at an extraordinary scale? Amazon Customer Service is seeking a hands-on team manager to lead the critical Conversation Design function. Our mission is to make customer service interactions so good they become a primary reason customers choose Amazon. When our customers need help, we make solutions effortless. We innovate relentlessly, spending time with customer service associates, with customers in the field, in the UX research lab, and iterating on UX prototypes. Our work greatly impacts our customers' experience and is critical for Amazon.

In this role you will lead a team to define voice, tone, and language guidelines that shape how Amazon communicates with customers - creating conversational specifications, writing prompts, authoring evaluation guidelines, and annotating data to identify patterns in model behavior. You will be critical to providing high quality conversational interfaces across voice and text platforms, defining the strategic, building scalable documentation and governance frameworks, and partnering closely with Product, Engineering, and Applied Science teams to develop AI agents. This leader will be responsible for delivering measurable customer experience results, ensuring consistent and high quality voice and tone across Customer Service touchpoints.

Key job responsibilities

Leads with deep empathy for our customers, our customer service associates, and team members.
Ensures creative quality through the methods and mechanisms set in motion.
Invested in growing people, developing talent, creating an inclusive and inspiring environment, and fostering collaboration.
Presents design work to partners and executive leadership for review, feedback, and sign-off. Coaches others to do the same.
Prioritizes effectively, uses data to inform decisions, weighs the impact and trade-offs of decisions, and seeks input where needed to drive alignment.
Works closely with product and business partners to develop a shared vision and leads a process to define and design experiences that deliver on those shared objectives.
Develops processes that drive quality and efficiency to help designers accomplish more than they could otherwise.
Drives the strategy for our overall copy, language, and communication for Customer Service. Aligns the organization on voice and tone.
Leads a transformation of the function from UX Writing to Conversation Design, evolving from writing copy to shaping what chatbots write, applying guardrails, and annotating data.

A day in the life

You will partner closely with product and tech leaders, using quantitative and qualitative evidence to deliver high-impact design work at a global scale. The conversation design leader embodies and instills in their team customer-centric judgment throughout all parts of the design process, enables their team to validate their design strategies, and maintains the highest quality standards, while relentlessly advocating for high-quality customer experiences. Your organizational savvy will position the team to have optimal impact and deliver strong, measurable results. You sincerely believe that design is more than surface level; it's also about how it feels and functions.

About the team

The Customer Service Design team comprises a diverse group of product designers, researchers, writers, and program managers with a shared mission to make every experience we design intuitive, effortless, seamless, and empathetic. We trust each other, collaborate regularly, and work together to ensure we all raise the bar on UX quality. We work hard; however, we also strive to support each other, remain genuine, and create a positive culture that balances work and personal life.

Basic Qualifications

6+ years of design experience
3+ years of leading design teams experience
Experience managing teams
Have an online portfolio or samples of work on resume, demonstrating experience creating great end-to-end, user-centered design solutions and patterns, across desktop and mobile devices
A deep curiosity about generative AI and strong familiarity with it

Preferred Qualifications

Experience working cross-team and synthesize feedback and input from product management, engineering, testing, and marketing
Experience with agile/scrum
Demonstrate experience creating conversational specifications, writing prompts, authoring evaluation guidelines, and annotating data to identify patterns in model behavior.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits .

USA, TX, Austin - 151,600.00 - 205,000.00 USD annually

USA, WA, Seattle - 151,600.00 - 205,000.00 USD annually

Apply About employer

More about this job

Skills

Customer service
Lead a team
Documentation
Customer experience
Recruitment
Mental health

Report this job