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Added 1 min ago
Virtual Sales Engineer - West
Leybold USA Inc
Denver, CO
Added 39 mins ago
Stem Cell Systems Technician
Becoming
San Francisco, CA
This is frontier tech with real stakes. We value speed, rigor, integrity, and ownership.
Added 40 mins ago
Administrative Assistant at Autism Center
Behavior Frontiers
Riverside, CA
Assist with filing, date entry, creating ID badges, and tech assignment for members of the clinical team
Added 40 mins ago
Administrative Assistant at Autism Center
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Dearborn, MI
Assist with filing, date entry, creating ID badges, and tech assignment for members of the clinical team
Added 1 hour ago
Associate Designer, CeCe
BCI Brands
NY · New York, NY
We are seeking a creative, highly organized, and motivated Associate Designer to join our Design team. This role will support the Head of Design and Designer throughout the product…
Added 2 hours ago
CMM Programmer
Shape Corporation
Trenton, OH
…accuracy of the data. The programmer is also responsible to support the metrology lab with training, customer interface and checking fixture design…
Added 2 hours ago
PCA Co-Op
Brigham and Women's Hospital
Boston, MA
Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a…
Added 2 hours ago
PCA Co-Op
Brigham and Women's Hospital
Boston, MA
Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a…
Added 3 hours ago
Development Engineering Technician II (C Crew/Day Crew)
First Solar Inc
Perrysburg, OH
…applicable to your experience and skillset. Basic Job Functions: - Support DE tests in manufacturing line or perform testing in lab environment. - Use understanding of engineering & tech…
Added 3 hours ago
Development Engineering Technician II (C Crew/Day Crew)
First Solar Inc
Perrysburg, OH
…applicable to your experience and skillset. Basic Job Functions: - Support DE tests in the JNC line or perform testing in a lab environment with a focus on laser operation. - Use…
Added 3 hours ago
AH
Lab Manager
Atria Health and Research Institute
Beverly Hills, CA
- $120,000 to $160,000 USD / year
…submit testing to external partner labs, operate the in-office lab, and to support the clinical…
Added 4 hours ago
Monitor Tech PRN
HCA Healthcare
Brownsville, TX
Do you have the PRN career opportunities as a(an) Monitor Tech PRN you want with your current employer? We have an exciting opportunity for you to join Valley Regional Medical Center which…
Added 4 hours ago
Medical Laboratory Scientist - CORE (Chemistry) - Evenings
MD Anderson Cancer Center
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…workflows and operational efficiency. In addition, you will support the education and development of students, new employees, and fellows through training and mentoring, fostering a…
Added 4 hours ago
Manager, Conversation Design, Amazon Customer Service
Amazon
Austin, TX
…associates, with customers in the field, in the UX research lab, and iterating on UX prototypes. Our work greatly impacts our customers' experience and is critical for…
Added 5 hours ago
Cardiac Cath, Radiology Cath Lab Technologist - Lafayette, Indiana
Supplemental Health Care
Lafayette, IN
Supplemental Health Care is seeking Cardiac Cath, Radiology Cath Lab Technologists for contract assignments in Lafayette, Indiana. With 40+ years of staffing experience, we connect…
Added 5 hours ago
General Diagnostic Cath Lab Technologist - La Crosse, Wisconsin
Supplemental Health Care
La Crosse, WI
Supplemental Health Care is seeking General Diagnostic Cath Lab Technologists for contract assignments in La Crosse, Wisconsin. With 40+ years of staffing experience, we connect…
Added 5 hours ago
Veterinary Technician
Supplied Talent
Puyallup, WA
Clinical Support – Place IV catheters, draw blood, administer injections, monitor anesthesia, prep patients, assist in recovery, and maintain detailed, accurate patient records.
Added 5 hours ago
Veterinary Technician
Supplied Talent
Seattle, WA
Clinical Support – Place IV catheters, draw blood, administer injections, monitor anesthesia, prep patients, assist in recovery, and maintain detailed, accurate patient records.
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FH
Cath Lab Technologist
Favorite Healthcare Staffing
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Live Recruiters, Customer Service, & Tech Support 24/7/365
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GI Tech Specialist-1st shift-Monroe Carrel Jr Children's Hospital
Vanderbilt University Medical Center
Nashville, TN
…established plan for patient care with occasional guidance. GI Tech is able to perform competently most of the cases in a given service/shift. Cleans, disinfects and sterilizes all flexible…
Added 9 hours ago
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Non-Registered Gross Tech
DNW DynaCare Northwest Inc.
Seattle, WA
- $25.85 to $41.07 USD / hour
LabCorp is seeking a Non-Registered Gross Tech to join our team in Seattle, WA
Added 9 hours ago
Manufacturing Technician II - Sterile Injection - 12-Hr Day Shift 2-2-3
Alcami Corporation
Morrisville, NC
…configurations for clinical/commercial distribution. The Manufacturing Tech II is a key role responsible for executing advanced production tasks involving compound, fill and finish…
Added 9 hours ago
P
Chief Technology Officer
Parallax
Remote, United States
- $220,000 to $300,000 USD / year
Parallax Innovations is a civic communications lab building modern persuasion infrastructure for the movement to improve American democracy and elections.
Added 9 hours ago
Lab Compliance Lead
Ascension
Pensacola, FL
Conduct routine on-site visits and clinical audits across your assigned territory to support continuous operational quality.
Added 9 hours ago
Senior Research Lab Technician
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United States
Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a…

Amazon

Manager, Conversation Design, Amazon Customer Service

Austin, TX, United States

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Job details

Posting language: English
Posted: Oct 17, 2026

Original job description

Description

Want to help people at an extraordinary scale? Amazon Customer Service is seeking a hands-on team manager to lead the critical Conversation Design function. Our mission is to make customer service interactions so good they become a primary reason customers choose Amazon. When our customers need help, we make solutions effortless. We innovate relentlessly, spending time with customer service associates, with customers in the field, in the UX research lab, and iterating on UX prototypes. Our work greatly impacts our customers' experience and is critical for Amazon.

In this role you will lead a team to define voice, tone, and language guidelines that shape how Amazon communicates with customers - creating conversational specifications, writing prompts, authoring evaluation guidelines, and annotating data to identify patterns in model behavior. You will be critical to providing high quality conversational interfaces across voice and text platforms, defining the strategic, building scalable documentation and governance frameworks, and partnering closely with Product, Engineering, and Applied Science teams to develop AI agents. This leader will be responsible for delivering measurable customer experience results, ensuring consistent and high quality voice and tone across Customer Service touchpoints.

Key job responsibilities

Leads with deep empathy for our customers, our customer service associates, and team members.
Ensures creative quality through the methods and mechanisms set in motion.
Invested in growing people, developing talent, creating an inclusive and inspiring environment, and fostering collaboration.
Presents design work to partners and executive leadership for review, feedback, and sign-off. Coaches others to do the same.
Prioritizes effectively, uses data to inform decisions, weighs the impact and trade-offs of decisions, and seeks input where needed to drive alignment.
Works closely with product and business partners to develop a shared vision and leads a process to define and design experiences that deliver on those shared objectives.
Develops processes that drive quality and efficiency to help designers accomplish more than they could otherwise.
Drives the strategy for our overall copy, language, and communication for Customer Service. Aligns the organization on voice and tone.
Leads a transformation of the function from UX Writing to Conversation Design, evolving from writing copy to shaping what chatbots write, applying guardrails, and annotating data.

A day in the life

You will partner closely with product and tech leaders, using quantitative and qualitative evidence to deliver high-impact design work at a global scale. The conversation design leader embodies and instills in their team customer-centric judgment throughout all parts of the design process, enables their team to validate their design strategies, and maintains the highest quality standards, while relentlessly advocating for high-quality customer experiences. Your organizational savvy will position the team to have optimal impact and deliver strong, measurable results. You sincerely believe that design is more than surface level; it's also about how it feels and functions.

About the team

The Customer Service Design team comprises a diverse group of product designers, researchers, writers, and program managers with a shared mission to make every experience we design intuitive, effortless, seamless, and empathetic. We trust each other, collaborate regularly, and work together to ensure we all raise the bar on UX quality. We work hard; however, we also strive to support each other, remain genuine, and create a positive culture that balances work and personal life.

Basic Qualifications

6+ years of design experience
3+ years of leading design teams experience
Experience managing teams
Have an online portfolio or samples of work on resume, demonstrating experience creating great end-to-end, user-centered design solutions and patterns, across desktop and mobile devices
A deep curiosity about generative AI and strong familiarity with it

Preferred Qualifications

Experience working cross-team and synthesize feedback and input from product management, engineering, testing, and marketing
Experience with agile/scrum
Demonstrate experience creating conversational specifications, writing prompts, authoring evaluation guidelines, and annotating data to identify patterns in model behavior.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits .

USA, TX, Austin - 151,600.00 - 205,000.00 USD annually

USA, WA, Seattle - 151,600.00 - 205,000.00 USD annually

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More about this job

Skills

Customer service
Lead a team
Documentation
Customer experience
Recruitment
Mental health

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