Jobs in the United States

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Added 10 mins ago
CNC Operator - B Shift
Rochester Precision Opt
West Henrietta, NY
Subject to some soilage and irritation from cleaning solutions. (Lab Coats provided)
Added 10 mins ago
Operator Inspector - A and B shift available!
Rochester Precision Opt
West Henrietta, NY
Subject to some soilage and irritation from cleaning solutions. (Lab Coats provided)
Added 18 mins ago
Certified Phlebotomy Technician (CPT I)
West Anaheim Medical Center
Anaheim, CA
…laboratory and is under the supervision of Laboratory Director / Manager / Supervisor. The CPT I; 1) performs computer data entry, filing, telephone communication and other clerical duties,…
Added 42 mins ago
SU
Executive Office Manager
Stanford University
Stanford, CA
- $44.84 to $65.44 USD / hour
The Executive Office Manager is a key role supporting senior leadership of the Digital Economy Lab. This position will provide complex and diversified administrative support with minimal…
Added 42 mins ago
Team Leader, Manufacturing Operations (Packaging)
ThermoFisher Scientific
Fremont, CA
…Protective Equipment) required (safety glasses, gowning, gloves, lab coat, ear plugs…
Added 42 mins ago
Manager, Ops KPI, Ramp - Austin, TX - (M3)
Applied Materials
Austin, TX · Austin
…Ensures compliance with Company policies regarding Engineering/Lab notebooks, patents, confidentiality and…
Added 55 mins ago
UO
Divisional Affairs Manager
University of Colorado Denver
Boulder, CO
- $65,000 to $80,000 USD / year
The College of Arts and Sciences at CU Boulder invites applications for the Divisional Affairs Manager position! This role for the Division of Social Sciences reports to the Senior…
Added 55 mins ago
UO
Research Lab Manager
University of Colorado Denver
Boulder, CO
- $34,986 USD / year
The Gil Lab in the Department of Ecology & Evolutionary Biology at the University of Colorado Boulder is seeking a highly organized, technically capable, and collaborative Research Lab…
Added 1 hour ago
Venture Associate
Capital Factory
Austin, TX
The next generation of American industry is being built by engineers, scientists, and operators who left the lab, the prime, or the program to start something. Your job is to find them…
Added 1 hour ago
Venture Associate
Capital Factory
Washington, DC
The next generation of American industry is being built by engineers, scientists, and operators who left the lab, the prime, or the program to start something. Your job is to find them…
Added 1 hour ago
Venture Associate
Capital Factory
Remote, United States
The next generation of American industry is being built by engineers, scientists, and operators who left the lab, the prime, or the program to start something. Your job is to find them…
Added 1 hour ago
Lab Manager
Labcorp
Johnson City, TN
Labcorp is seeking a Laboratory Manager to join our team in Johnson City, TN.
Added 1 hour ago
Cardiac Cath Lab Nurse
HCA Healthcare
Nashville, TN
As a Cardiac Cath Lab Nurse, your voice to influence patient care is valued and empowered at every turn –whether through open, collaborative relationships with your direct manager or more…
Added 1 hour ago
Account Executive - N. CA, NV, S. OR - Point of Care Diagnostics - Outpatient
Abbott Point of Care, Inc.
NV
…advanced, portable diagnostic tool that provides real-time, lab-quality results within minutes to accelerate patient-care decision-making. The Piccolo Blood Chemistry Analyzer carries the…
Added 1 hour ago
Account Executive - Phoenix Point of Care Diagnostics - Outpatient
Abbott Point of Care, Inc.
AZ
…advanced, portable diagnostic tool that provides real-time, lab-quality results within minutes to accelerate patient-care decision-making. The Piccolo Blood Chemistry Analyzer carries the…
Added 1 hour ago
Oncology Clinical Educator, Solid Tumors, North Florida
Janssen Biotech, Inc. Legal Entity
Horsham, PA · Jacksonville, FL · Ocala, FL · Tallahassee, FL · Tampa, FL · Gainesville, FL
Join us in developing treatments, finding cures, and pioneering the path from lab to life while championing patients every step of the way.
Added 1 hour ago
Senior District Manager, Oncology, Lung Head & Neck
Janssen Biotech, Inc. Legal Entity
Horsham, PA · NY · NJ
Johnson & Johnson Innovative Medicine is recruiting for a Senior District Manager, Oncology, Lung Head & Neck cancers to be based in the New York City District which includes: NYC, Long…
Added 1 hour ago
Senior District Manager, Oncology, Lung Head & Neck
Janssen Biotech, Inc. Legal Entity
Horsham, PA · Washington, DC · MD
Johnson & Johnson Innovative Medicine is recruiting for a Senior District Manager, Oncology, Lung Head & Neck cancers to be based in the Mid Atlantic District which includes: Washington,…
Added 1 hour ago
Senior District Manager, Oncology, Lung Head & Neck
Janssen Biotech, Inc. Legal Entity
Horsham, PA · Boston, MA · NH · Syracuse, NY · CT
Johnson & Johnson Innovative Medicine is recruiting for a Senior District Manager, Oncology, Lung Head & Neck cancers to be based in the Upstate NY-MA District which includes: Boston, MA,…
Added 2 hours ago
Laboratory Specimen Accessioner$500 signon bonus
Sonic Healthcare USA, Inc.
PORT CHESTER, NY
Added 2 hours ago
NL
Biomedical Technician I - Clinical Engineering - Long Island
NYU Langone Medical Center
Mineola, NY
- $82,611.43 to $92,864.1 USD / year
…patient Monitors, Central Station Monitoring, Hypothermia Units, Lab equipment, etc. General Care Areas include but is not limited to Central Services, Labs, Physical/Occupational Therapy,…
Added 2 hours ago
Sr Technician Device Modeling & Characterization
GlobalFoundries
ROUND LAKE, NY
Added 2 hours ago
Medical Technologist Specialist
RochesterRegional Health
NEWARK, NY
…knowledge, and responsibility. They are to follow all regulatory lab requirements and act as the subject matter expert in a key specialty area. RESPONSIBILITIES: Correctly performs testing…
Added 2 hours ago
RH
Medical Technologist UMMC (PartTime, Variable Shift)
RochesterRegional Health
BATAVIA, NY
- Part-time
Added 2 hours ago
RH
Billing & Compliance Analyst Rochester General Hospital (FullTime, Days)
RochesterRegional Health
ROCHESTER, NY
- Full-time
…identify charging or coding issues, and reports findings to office manager. Performs tasks such as pivot table creation and data mining. Participates in appropriate committees. Coordinates…

Amazon

Manager, Conversation Design, Amazon Customer Service

Austin, TX, United States

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Job details

Posting language: English
Posted: Oct 17, 2026

Original job description

Description

Want to help people at an extraordinary scale? Amazon Customer Service is seeking a hands-on team manager to lead the critical Conversation Design function. Our mission is to make customer service interactions so good they become a primary reason customers choose Amazon. When our customers need help, we make solutions effortless. We innovate relentlessly, spending time with customer service associates, with customers in the field, in the UX research lab, and iterating on UX prototypes. Our work greatly impacts our customers' experience and is critical for Amazon.

In this role you will lead a team to define voice, tone, and language guidelines that shape how Amazon communicates with customers - creating conversational specifications, writing prompts, authoring evaluation guidelines, and annotating data to identify patterns in model behavior. You will be critical to providing high quality conversational interfaces across voice and text platforms, defining the strategic, building scalable documentation and governance frameworks, and partnering closely with Product, Engineering, and Applied Science teams to develop AI agents. This leader will be responsible for delivering measurable customer experience results, ensuring consistent and high quality voice and tone across Customer Service touchpoints.

Key job responsibilities

Leads with deep empathy for our customers, our customer service associates, and team members.
Ensures creative quality through the methods and mechanisms set in motion.
Invested in growing people, developing talent, creating an inclusive and inspiring environment, and fostering collaboration.
Presents design work to partners and executive leadership for review, feedback, and sign-off. Coaches others to do the same.
Prioritizes effectively, uses data to inform decisions, weighs the impact and trade-offs of decisions, and seeks input where needed to drive alignment.
Works closely with product and business partners to develop a shared vision and leads a process to define and design experiences that deliver on those shared objectives.
Develops processes that drive quality and efficiency to help designers accomplish more than they could otherwise.
Drives the strategy for our overall copy, language, and communication for Customer Service. Aligns the organization on voice and tone.
Leads a transformation of the function from UX Writing to Conversation Design, evolving from writing copy to shaping what chatbots write, applying guardrails, and annotating data.

A day in the life

You will partner closely with product and tech leaders, using quantitative and qualitative evidence to deliver high-impact design work at a global scale. The conversation design leader embodies and instills in their team customer-centric judgment throughout all parts of the design process, enables their team to validate their design strategies, and maintains the highest quality standards, while relentlessly advocating for high-quality customer experiences. Your organizational savvy will position the team to have optimal impact and deliver strong, measurable results. You sincerely believe that design is more than surface level; it's also about how it feels and functions.

About the team

The Customer Service Design team comprises a diverse group of product designers, researchers, writers, and program managers with a shared mission to make every experience we design intuitive, effortless, seamless, and empathetic. We trust each other, collaborate regularly, and work together to ensure we all raise the bar on UX quality. We work hard; however, we also strive to support each other, remain genuine, and create a positive culture that balances work and personal life.

Basic Qualifications

6+ years of design experience
3+ years of leading design teams experience
Experience managing teams
Have an online portfolio or samples of work on resume, demonstrating experience creating great end-to-end, user-centered design solutions and patterns, across desktop and mobile devices
A deep curiosity about generative AI and strong familiarity with it

Preferred Qualifications

Experience working cross-team and synthesize feedback and input from product management, engineering, testing, and marketing
Experience with agile/scrum
Demonstrate experience creating conversational specifications, writing prompts, authoring evaluation guidelines, and annotating data to identify patterns in model behavior.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits .

USA, TX, Austin - 151,600.00 - 205,000.00 USD annually

USA, WA, Seattle - 151,600.00 - 205,000.00 USD annually

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More about this job

Skills

Customer service
Lead a team
Documentation
Customer experience
Recruitment
Mental health

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