Jobs in the United States

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Added 8 mins ago
W
Auto Care Center Service Manager
Walmart
MINERAL WELLS, TX
- $19.5 to $32.5 USD / hour
Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to…
Added 8 mins ago
Lead Program Engineer
L3Harris
Greenville, TX
…take direction from the Lead Project Engineer for the assigned program…
Added 8 mins ago
EHS Manager
HouseSmart Construction - Clayton
Hillsboro, TX
…with injured team member, Area Coordinator and Team Leader or Manager after completing thorough accident investigation.• Ensure post-accident drug screens are completed as required.• Call…
Added 8 mins ago
Environmental Coordinator - Richmond TX
ADM
Richmond, TX
The Environmental Coordinator reports to the Plant Manager and supports the Richmond TX Cotton Seed. While working in both an office and industrial facility environment, the Environmental…
Added 8 mins ago
TR
Janitor - Kingsville Border Patrol Station
Training Rehabilitation & Development Institute
Kingsville, TX
- $18.28 USD / hour
AbilityOne Program: This position supports TRDI’s participation in the AbilityOne Program, which creates employment opportunities for individuals with significant disabilities. Individuals…
Added 8 mins ago
W
USA) Operations Manager, Procurement
Walmart
LANCASTER, TX
- $84,000 to $126,000 USD / year
…Help evaluate what factors should be addressed in the change program Gather data for use in the analysis of business processesExplain the types of information required before a contract is…
Added 9 mins ago
TR
Janitor - Falfurrias Check Point
Training Rehabilitation & Development Institute
Falfurrias, TX
- $18.28 USD / hour
AbilityOne Program: This position supports TRDI’s participation in the AbilityOne Program, which creates employment opportunities for individuals with significant disabilities. Individuals…
Added 9 mins ago
TR
Janitor - Sarita Border Patrol Check Point
Training Rehabilitation & Development Institute
Sarita, TX
- $18.28 USD / hour
AbilityOne Program: This position supports TRDI’s participation in the AbilityOne Program, which creates employment opportunities for individuals with significant disabilities. Individuals…
Added 9 mins ago
Registered Nurse - Case Manager/Care Coordinator (EDRP)
Veterans Affairs, Veterans Health Administration
Fort Bliss, TX
Added 9 mins ago
TR
Janitor - Falfurrias Station
Training Rehabilitation & Development Institute
Falfurrias, TX
- $18.28 USD / hour
AbilityOne Program: This position supports TRDI’s participation in the AbilityOne Program, which creates employment opportunities for individuals with significant disabilities. Individuals…
Added 9 mins ago
Accounting Clerk
Air Education and Training Command
Lackland AFB, TX
Added 9 mins ago
AG
Sales Lead
Acosta Group
SOUTH BEND, TX
- $20 USD / hour
Resolve escalated customer issues while following carrier and program guidelines
Added 9 mins ago
TR
Janitor - RGV HQ
Training Rehabilitation & Development Institute
Edinburg, TX
- $18.28 USD / hour
AbilityOne Program: This position supports TRDI’s participation in the AbilityOne Program, which creates employment opportunities for individuals with significant disabilities. Individuals…
Added 9 mins ago
General Manager
Leslies PoolMart
GRAPEVINE, TX
The General Manager oversees the overall performance of a Leslie’s store, ensuring it meets or exceeds customer service standards, sales goals, profitability targets, operating procedures,…
Added 9 mins ago
Assistant Store Leader (Assistant Manager)
7-Eleven
Spring, TX
…fuel through cutting edge innovation - working hard to be the customer's first choice. 7-Eleven empowers our employees to "activate awesome" and make a meaningful impact in their stores and…
Added 9 mins ago
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(USA) Area Manager - Maintenance (Grocery)
Walmart
TEMPLE, TX
- $80,000 to $120,000 USD / year
…subject to change and may be subject to a specific plan or program…
Added 9 mins ago
Licensed Vocational Nurse (Medical Specialty Clinic)
Veterans Affairs, Veterans Health Administration
Waco, TX
Added 9 mins ago
Manager, Commercialization - Energy
Keurig Dr Pepper
Frisco, TX
The Manager Commercialization, Allied Partnerships turns partner plans into in-market results for select Allied Partner brands sold through Keurig Dr Pepper’s (KDP) selling system. Allied…
Added 9 mins ago
Lead Clinical Lab Scientist
Veterans Affairs, Veterans Health Administration
Amarillo, TX
Added 9 mins ago
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Project Manager - Fire/ Life Safety Systems
Siemens
Abilene, TX
- $75,684 to $129,744 USD / year
The Project Manager facilitates the execution of project/program solution plan for clearly defined sub-projects or sub-programs. This role requires the coordination and delivery of…
Added 9 mins ago
S
Project Manager - Fire/ Life Safety Systems
Siemens
Abilene, TX
- $77,955 to $133,636 USD / year
The Project Manager facilitates the execution of project/program solution plan for clearly defined sub-projects or sub-programs. This role requires the coordination and delivery of…
Added 9 mins ago
TR
Janitor - Corpus Christi Border Patrol Station
Training Rehabilitation & Development Institute
Corpus Christi, TX
- $18.28 USD / hour
AbilityOne Program: This position supports TRDI’s participation in the AbilityOne Program, which creates employment opportunities for individuals with significant disabilities. Individuals…
Added 9 mins ago
Senior Commercial Underwriter
Toyota
Plano, TX
…what's possible. At TFS, you will help create best-in-class customer experience in an innovative, collaborative…
Added 9 mins ago
Data Management [Multiple Positions Available]
JPMorgan Chase
Plano, TX
…experience in the job offered or as Data Management, Project Manager, Business Systems Consultant, or related occupation. The employer will alternatively accept a Master's in Human Resource…
Added 10 mins ago
Risk Governance - Commercial Solutions - Vice President
JPMorgan Chase
Plano, TX
…CS Risk leadership (including the Risk Governance & Policy Manager, Credit Risk approval teams and managers, risk stakeholders, Operations partners, and cross-functional control groups to…

Amazon

Manager, Conversation Design, Amazon Customer Service

Austin, TX, United States

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Job details

Posting language: English
Posted: Oct 17, 2026

Original job description

Description

Want to help people at an extraordinary scale? Amazon Customer Service is seeking a hands-on team manager to lead the critical Conversation Design function. Our mission is to make customer service interactions so good they become a primary reason customers choose Amazon. When our customers need help, we make solutions effortless. We innovate relentlessly, spending time with customer service associates, with customers in the field, in the UX research lab, and iterating on UX prototypes. Our work greatly impacts our customers' experience and is critical for Amazon.

In this role you will lead a team to define voice, tone, and language guidelines that shape how Amazon communicates with customers - creating conversational specifications, writing prompts, authoring evaluation guidelines, and annotating data to identify patterns in model behavior. You will be critical to providing high quality conversational interfaces across voice and text platforms, defining the strategic, building scalable documentation and governance frameworks, and partnering closely with Product, Engineering, and Applied Science teams to develop AI agents. This leader will be responsible for delivering measurable customer experience results, ensuring consistent and high quality voice and tone across Customer Service touchpoints.

Key job responsibilities

Leads with deep empathy for our customers, our customer service associates, and team members.
Ensures creative quality through the methods and mechanisms set in motion.
Invested in growing people, developing talent, creating an inclusive and inspiring environment, and fostering collaboration.
Presents design work to partners and executive leadership for review, feedback, and sign-off. Coaches others to do the same.
Prioritizes effectively, uses data to inform decisions, weighs the impact and trade-offs of decisions, and seeks input where needed to drive alignment.
Works closely with product and business partners to develop a shared vision and leads a process to define and design experiences that deliver on those shared objectives.
Develops processes that drive quality and efficiency to help designers accomplish more than they could otherwise.
Drives the strategy for our overall copy, language, and communication for Customer Service. Aligns the organization on voice and tone.
Leads a transformation of the function from UX Writing to Conversation Design, evolving from writing copy to shaping what chatbots write, applying guardrails, and annotating data.

A day in the life

You will partner closely with product and tech leaders, using quantitative and qualitative evidence to deliver high-impact design work at a global scale. The conversation design leader embodies and instills in their team customer-centric judgment throughout all parts of the design process, enables their team to validate their design strategies, and maintains the highest quality standards, while relentlessly advocating for high-quality customer experiences. Your organizational savvy will position the team to have optimal impact and deliver strong, measurable results. You sincerely believe that design is more than surface level; it's also about how it feels and functions.

About the team

The Customer Service Design team comprises a diverse group of product designers, researchers, writers, and program managers with a shared mission to make every experience we design intuitive, effortless, seamless, and empathetic. We trust each other, collaborate regularly, and work together to ensure we all raise the bar on UX quality. We work hard; however, we also strive to support each other, remain genuine, and create a positive culture that balances work and personal life.

Basic Qualifications

6+ years of design experience
3+ years of leading design teams experience
Experience managing teams
Have an online portfolio or samples of work on resume, demonstrating experience creating great end-to-end, user-centered design solutions and patterns, across desktop and mobile devices
A deep curiosity about generative AI and strong familiarity with it

Preferred Qualifications

Experience working cross-team and synthesize feedback and input from product management, engineering, testing, and marketing
Experience with agile/scrum
Demonstrate experience creating conversational specifications, writing prompts, authoring evaluation guidelines, and annotating data to identify patterns in model behavior.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits .

USA, TX, Austin - 151,600.00 - 205,000.00 USD annually

USA, WA, Seattle - 151,600.00 - 205,000.00 USD annually

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More about this job

Skills

Customer service
Lead a team
Documentation
Customer experience
Recruitment
Mental health

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