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Added 15 mins ago
R&D Engineering, Sr Staff Engineer
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Drive operational excellence across global engineering teams, reducing cycle time and improving delivery predictability on complex multi-product programs
Added 15 mins ago
Principal Mechanical Engineer
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We are seeking a highly motivated Principal Mechanical Engineer to provide technical leadership in the design, development, analysis, and integration of advanced electronic warfare,…
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Sr. Software Engineer
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Added 19 mins ago
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Added 27 mins ago
Customer Service Engineer IRP (VA ESOM)
Kentro
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Added 27 mins ago
Customer Service Engineer (VA ESOM)
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Kentro is hiring an experienced Customer Service Engineer to support our VA-ESOM- End Point Support and Operations Monitoring contract across the United States. The VA is responsible for…
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Lead Principal Software Development Engineer
Oracle
Honolulu, HI
- $135,200 to $306,400 USD / year
As a Sr. Principal Software Development Engineer in the Oracle Cloud Infrastructure (OCI) Core Platform division, you will play a critical leadership role in the architecture, evolution,…
Added 37 mins ago
Facility Operations Center (FOC) Engineer, Facility Operations Center
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Added 1 hour ago
Senior Network Automation Engineer
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CHANDLER, AZ
Wells Fargo is seeking a Senior Network Automation Engineer.
Added 1 hour ago
Sr. Quality Assurance Engineer
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…in our aerospace and defense manufacturing operations. Each engineer will take independent ownership of manufacturing quality in assigned areas while serving as a quality partner to major…
Added 1 hour ago
Sr. Quality Assurance Engineer
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Chandler, AZ
…in our aerospace and defense manufacturing operations. Each engineer will take independent ownership of manufacturing quality in assigned areas while serving as a quality partner to major…
Added 1 hour ago
Sr. Infrastructure Engineer -Managed File Transfer
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Added 1 hour ago
ITS Support Engineer I, Amazon IT Services
Amazon
Tempe, AZ
Join Amazon's IT Services team as an ITS Support Engineer and be part of the engine that powers Amazon’s seamless operations. We're seeking customer-focused, innovative problem-solvers who…
Added 1 hour ago
SDE II - Selling Partner Identity Verification and Registration, SPIV Tech
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Added 1 hour ago
Sr. Pre-Construction Manager, D&C
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…permitting and code requirements, mentoring L5 PCMs, and developing process improvements based on lessons…
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Phoenix, AZ
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Added 1 hour ago
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Senior Static Timing Analysis (STA) Engineer
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- $164,470 to $269,100 USD / year
Intel is seeking an experienced Senior Static Timing Analysis (STA) Engineer to help drive the development of next-generation semiconductor products. In this role, you will play a critical…
Added 1 hour ago
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- From $12 USD / hour
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Added 1 hour ago
Senior Staff Full-stack Engineer - Global Payment Network (Remote - Eligible)
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Added 1 hour ago
Project Manager, Software
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Leads product development projects through the development process from requirements gathering, UX development, implementation, testing, and public release.
Added 1 hour ago
Reliability Engineer
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Hammond, IN
Our client, an industrial manufacturing environment, is seeking a Maintenance Reliability Engineer to join their team. As a Maintenance Reliability Engineer, you will be part of the…
Added 2 hours ago
Manufacturing Engineer – Business Process Management
Blue Origin Personnel, LLC
Space Coast, FL
We are seeking a dynamic Manufacturing Engineer – Business Process Management to join our New Glenn Manufacturing Engineering (ME) team at Blue Origin. This role will drive manufacturing…
Added 2 hours ago
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Engineer II
Puget Sound Clean Air Agency
Seattle, WA
- $96,471 to $139,336 USD / year
…conditions for both minor and major (Title V) pollution sources. The Engineer II position performs varied and high-volume work that is important to maintaining the air quality of the…
Added 2 hours ago
Associate, Integration / Test Engineer
L3Harris
Wilmington, MA
…on values, dedication to our communities, and commitment to excellence in everything we…

Amazon

ITS Support Engineer I, Amazon IT Services

Tempe, AZ, United States

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Job details

Posting language: English
Posted: Sep 24, 2026

Original job description

Description

Are you passionate about solving technical challenges and helping people? Do you thrive in a dynamic, high-impact environment?

Join Amazon's IT Services team as an ITS Support Engineer and be part of the engine that powers Amazon’s seamless operations. We're seeking customer-focused, innovative problem-solvers who excel in a fast-paced, collaborative environment. As a part of our IT Services team, you'll have the opportunity to make a direct impact on Amazon's corporate global workforce, making sure their laptops, servers, and websites work seamlessly so they can build the technology that businesses worldwide rely on.

As an ITS Support Engineer, you'll be the go-to knowledge expert for Amazon's corporate employees’, providing seamless end-to-end services and friction-less on-site technical support ensuring productivity remains secure and uninterrupted. Amazon’s ITS Support Engineers are dedicated, dependable and customer focused, owning the overall IT experience. They guarantee our employees have the tools and resources they need to be successful, innovative and efficient.

ITS Support Engineers have an advanced understanding of IT standards, systems and equipment deployed throughout Amazon. They can work independently or collaborate with partner teams and contractors managing projects while maintaining a high level of productivity to meet goals. Quickly adapting to new processes and procedures, they act as a mentor and main partner for escalations within the team.

Your day will be filled with exciting challenges and opportunities to showcase your technical expertise. You’ll engage with Amazonians across various teams, owning and recognizing their unique IT needs and provide personalized high-quality support. You'll be a trusted advisor, a problem-solver, taking initiative to diagnose, troubleshoot and resolve a wide variety of specialized hardware and software issues implementing successful solutions. Our Engineers guide and empower technical and non-technical Amazonians through the ever-evolving digital landscape implementing solutions that fit their needs.

Key job responsibilities

Deliver on-site, high quality, hands-on support diagnosing, troubleshooting and resolving issues successfully, evaluating log files to determine the health of systems, software and hardware
Assist with activities to triage and escalate system or network outages to reduce downtime
Understand and execute change management activities in a high availability environment
Participate with partner teams and vendors on continuous improvement projects, defining requirements and managing execution to deliver operational excellence and value
Effectively manage and oversee IT asset inventories
Participate in hiring efforts, training and developing peers and new team members as a mentor, seeking and leveraging diverse perspectives in all activities
Continuously expand skills, learning the latest technologies and maintaining knowledge of IT policies to provide technically accurate solutions
Occasional travel required based on the needs of the business
Participate in 24/7 on-call duty required for isolated high-severity incidents, serving as escalation point outside regular hours

A day in the life

If you are not sure that every qualification on the list above describes you exactly, we’d still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skill-sets. If you’re passionate about this role and want to make an impact on a global scale, please apply!

Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment.

The benefits that generally apply to regular, full-time employees include:

Medical, Dental, and Vision Coverage

Maternity and Parental Leave Options

Paid Time Off (PTO)

401(k) Plan

Learn more about our benefits here: https://www.amazon.jobs/en/benefits/us-benefits-and-stock

About the team

Our IT Services team is a dynamic and diverse group of passionate problem-solvers who thrive on challenges and continuously push the boundaries of innovation. We foster an inclusive and collaborative environment where every voice is heard, and every idea is valued. Join us and be part of a team that truly makes a difference in the lives of Amazonians worldwide.

Inclusive Team Culture: Here at Amazon, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon conferences, inspire us to never stop embracing our uniqueness.

Mentorship and Career Growth: We're continuously raising our performance bar as we strive to become Earth's Best Employer. We embrace curiosity and continuous learning, empowering you to grow both personally and professionally through mentorship, knowledge-sharing, and career-advancing resources, helping you develop into a better-rounded professional.

If you're ready to join a team of passionate problem-solvers and make a real impact, apply now to become an ITS Support Engineer at Amazon!

Basic Qualifications

1+ years of Windows Server technologies: AD, DFS, Print Services, SCCM experience
2+ years of troubleshooting in a multi-user high availability environment experience
2+ years of PC repair, troubleshooting, deployment and liquidation experience
1+ years of IT client, server, and network service delivery experience
2+ years of networking (such as DNS, DHCP, SSL, OSI Model, and TCP/IP) experience
2+ years of corporate setting Windows, Mac or Linux Operating systems support experience
2+ years of supporting and maintaining a corporate network environment experience
High school or equivalent diploma

Preferred Qualifications

2+ years of computer networking experience
Experience supporting video conference and teleconference equipment

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits .

USA, AZ, Tempe - 30.24 - 41.68 USD hourly

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