Jobs in the United States

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Added 1 min ago
Marketing Assistant
J.C. Hart
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Wellness program that includes free biometric screenings, quarterly challenges, and a health insurance premium reduction program
Added 2 mins ago
Controls Engineer (E)
Ossid LLC
Battleboro, NC
· Bachelor's of Science, Technical School degree ore equivalent proven work experience in control software design and implementation
Added 2 mins ago
IT Manager
Ossid LLC
Battleboro, NC
The IT Manager delivers IT services for ProMach companies within the Systems & Process and Secondary Packaging Business Units. This role serves as a primary escalation point for IT support…
Added 2 mins ago
Senior Mainframe Systems Programmer
ewminds consulting Services
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2. SMP/E – software installation, maintenance, upgrades, and support
Added 2 mins ago
Software Engineering Manager
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Manage the chapters of Software Engineers whose role is to efficiently design and implement software solutions for the transportation industry. Work closely with Product and Technology…
Added 2 mins ago
Home Visiting Support Specialist
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supports home visiting program managers in the Luzerne County office through daily
Added 3 mins ago
EO
Housing Assistance Technician (Part-Time)
East Orange Housing Authority
East Orange, NJ
- $24 to $28 USD / hour
- Part-time
The Housing Assistance Technician supports the Housing Choice Voucher Program by processing participant eligibility, leases, and recertifications while ensuring compliance with HUD and…
Added 3 mins ago
CC
Director of Facilities and Capital Projects
Cecil College
Seahawk Dr, MD
- $116,000 to $120,000 USD / year
…development, and execution of the College's capital improvement program, construction projects, and overall facilities and campus infrastructure operations across the North East and Elkton…
Added 3 mins ago
Account Development Manager
Sensus USA Inc.
Remote, United States
The Account Development Manager is responsible for driving growth within the small and mid-sized water utility market by identifying new business opportunities, building strategic…
Added 3 mins ago
Student Project Manager
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Remote, United States
The Student Project Manager plays a pivotal role in delivering high-quality, competency-based classroom experience for students. This full-time role blends recruitment, relationship…
Added 4 mins ago
SH
Project Manager, Value Analysis
Sutter Health
United States
- $97,032 to $145,558.4 USD / year
Serves as a regionally-based project manager in the areas of non-salary expense reduction with a focus on implementation. Facilitates and drives cost reduction opportunities in…
Added 4 mins ago
Financial Crimes Senior Investigator I
Truist Bank
Atlanta, GA · Wilson, NC · Raleigh, NC · Charlotte, NC
…Treasury and/or refers matters to Truist's Financial Crimes Program Management for review and reporting, as necessary. The FIU performs a critical role in ensuring that Truist complies with…
Added 6 mins ago
CF
Direct Support Professional
Central Fairfax Services Inc.
United States
- $18 USD / hour
…Immediately report any unsafe conditions, medical concerns to the Program Manager or designee. Follow established written protocols and plans. Report any allegations of abuse, neglect, and…
Added 6 mins ago
WA
Bloomington Toyota Service Operations Manager
Walser Automotive Group
Bloomington, MN
- $70,000 to $100,000 USD / year
Assist Service Manager in performing daily, weekly, and monthly tracking of department sales and gross profit, customer effective labor rate, customer flat rate hours per R.O., and…
Added 7 mins ago
Records Manager: Green Rock Correctional Center #00074
Dept of Corr - Central Admin
Pittsylvania, VA
Title: Records Manager: Green Rock Correctional Center #00074
Added 9 mins ago
CH
Human Resources Generalist: Part-time
Corner Health Center
Ypsilanti, MI
- Part-time
…hours per week). This person will report to the Operations Manager and will co-manage our intern program alongside them. This is an ideal position for someone with a passion for our mission…
Added 9 mins ago
C
Fulltime Medical Assistant Position
CAO
Baltimore, MD
- $18 to $28 USD / hour
- Full-time
…orthopaedic practice. Under the direction/supervision of the Clinical Manager and Physicians, this team member will provide medical assistance to doctors in the examination and treatment of…
Added 9 mins ago
AC
Project Manager
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Remote, United States
- $90,000 to $150,000 USD / year
Air Global Accounts is seeking an experienced, detail-oriented Project Manager to oversee electrical equipment projects exclusively within the data center and mission-critical…
Added 10 mins ago
Export Control & Research Security Analyst
University of North Carolina at Charlotte
NC
Provide export determinations on the classification and jurisdiction of technology, products, materials, equipment, and software for purposes of international shipments and deemed exports.
Added 11 mins ago
Pharmacy Purchasing Coordinator
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Perform purchasing and inventory-related functions in conjunction with 340B Program Manager
Added 11 mins ago
Zone Supervisor
KBS
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Assist manager to recruit and staff employees
Added 13 mins ago
Car Wash Operations Assistant Manager
Nouria Energy Services, Inc.
W Springfield, MA
Golden Nozzle Car Wash is seeking a hands-on, motivated Assistant Manager to support the daily operations of our high-volume car wash facility. This role is ideal for someone who thrives in…
Added 14 mins ago
Staff Technical Program Manager - AI Enablement
GA
· Translate enterprise AI strategy into clear roadmaps, milestones, program plans, dependencies, success measures, and delivery commitments.
Added 14 mins ago
IG
PLM and CAM/CAI Integration Engineer
Insight Global
Santa Ana, CA
- From $80 USD / hour
…rules, status and release behavior, workflow design, and access manager rules. Teamcenter administration without configuration depth does not satisfy this…
Added 14 mins ago
IS
Event Rentals Manager
Isabella Stewart Gardner Museum
Boston, MA
- $78,000 to $85,000 USD / year
The Event Rentals Manager leads the Isabella Stewart Gardner Museum’s rental events program, managing every stage of the client and event experience, from initial inquiry and booking…

Amazon

ICQA Operations Manager

Riverside, CA, United States

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Job details

Posting language: English
Posted: Sep 5, 2026

Original job description

Description

Do you aim to have a dynamic impact on the world?

Are you up for creating solutions and solving tomorrow’s problems today?

Then we have the opportunity for you!

We’re seeking an efficient ICQA Operations Manager to take ownership of our fulfillment center Inventory Control and Quality Assurance (ICQA). Our fulfillment centers sit at the heart of Amazon’s rapidly growing operations network: they are where we manage our fast-moving inventory. In each fulfillment center, our teams stow deliveries, pick products, package them up and ship them out; each of these groups have played their part in taking us where we are today.

These fulfillment centers are fast-paced and high reward environments, where adherence to policies and procedures is key. We need the right type of leader to ensure that we deliver as reliably as ever to our customers, while making sure our teams deliver on customer obsession.

Key job responsibilities

Your Role and Responsibilities in the ICQA Team:

Lead and manage the ICQA department including; Area Managers, Process Assistants, hourly ICQA count associates, the Inbound Service Support team and the hourly damage processing associates
Own the implementation of network safety actions and an create FC specific ICQA safety actions and compliance to the safety goals for ICQA (RIR, SIR, LTR, MSDRIR, RIR DMR); including reporting, investigations and corrective actions to ensure a safe work environment for all associates.
Manage the ICQA team count and execution strategy to achieve the department goals (% to RO, record cleaned %, ICQA rate. FLCM27 roster compliance) while ensuring compliance and consistency with Sarbanes-Oxley (SOX) controllership.
Manage the ICQA FCLM27 roster and actions for labor planning assumptions accuracy including; ICQA attendance, attrition and cross trained targets.
Own the implementation of PXT required programs in ICQA; including ADAPT feedback, Connections, Thrive.
Manage Area Manager(s) through monthly 1:1s and implementation of Career Growth Actions
Own the quality strategy in conjunction with the FC Site leader/General Manager to achieve the FC quality goals for IRDR, GUV, NUV, Gross Adjustments, Dwelling Inventory, FC concessions, Concessions Missorts, Net Damages
Own site Quality CAMP Flags and DBR/WBR cadence; partnering with the FC senior team to ensure accurate CAMP Bridges including RCA/Action Plan/Glide path are well defined and matching the site quality plan
As part of the FC quality strategy, deliver high quality deep dive and root cause attribution as well as recommended actions and mechanisms to influence excellence and Inbound and Outbound departmental ownership of their own defect injection actions on every shift.
Own Site Quality Benchmark Audit Program including the audit compliance, improvement plan, and execution.
Own FC root cause deep dive bridges, actions and mechanisms for the ICQA WBR, as well as accountability to improvement in the ICQA goals and action plans
Support the FC in deep dive and root cause attribution for the Network WBR quality flags, while influencing accountability to the actions to the Inbound and Outbound Senior teams.
Drive process improvements and team members’ ability to keep pace with our rapid growth, while motivating others and reducing employee turnover.
Contribute to Network and NACF level projects as a key leader on one of the network Vertical Project teams in one of the following groups: Concessions, Gross Adjustments, Dwelling Inventory.

Your Role and Responsibilities in your FC and within Operations:

Adhere to the roles and responsibilities as per the Quality RACI
Gain expertise in key fulfillment center process paths, as well as exception handling; we’ll need you to ensure that process discipline is adhered to across all shifts and departments
Ensure KPIs are reviewed on a daily, weekly, or monthly basis and perform control and quality analysis on any behaviors/processes that could impact on inventory integrity
Collaborate with all department managers to identify and understand key projects, initiatives and defect injection actions
Liaise with Operations Managers, Senior Operations Managers, and General Managers to aid the communication of all policies related to standard work
Create mechanisms and reporting to hold Inbound and Outbound operations teams accountable to their department defect injection, as per the roles are responsibility
Hold Inbound and Outbound teams accountable to defect injection CAMP bridges and ownership for action compliance for their departments
Complete a weekly deep dive and bridges for ICQA performance metrics, and be prepared to talk through your FC performance on the regional ICQA WBR weekly
Work with Loss Prevention teams to establish, influence and adhere to Loss Prevention policies and procedures to reduce cost of inventory loss
Support in Interviewing and hiring new Managers

Basic Qualifications

3+ years of employee and performance management experience
Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience
Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
Excellent verbal and written communications skills (English)

Preferred Qualifications

Bachelor’s Degree from an accredited university or equivalent qualification
Demonstrated solid proficiency in time management skills, alongside confidence in organizing vast amounts of data
Proven ability to influence, with varying levels of seniority within an organization
A resilient, focused problem solver and self-starter, with the ability to multi-task and prioritize in a complex, occasionally ambiguous environment
Strong commitment to employee development, as well as an exceptional level of dedication, motivation and intelligence
Previous supervisory experience in a distribution or manufacturing environment
Able to swiftly pick up new software systems, data analysis tools, and program management tools
Fluent user of the entire MS Office suite, especially Excel
Degree in a science or logistics-based discipline, with a strong bias towards analytics and data would be advantageous
Background in a logistics, distribution or similar environment
Previous Inventory Control and Quality Assurance Management experience
Experience with Lean and Six Sigma methodologies and techniques

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits .

USA, CA, Riverside - 91,000.00 - 136,500.00 USD annually

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More about this job

Skills

Inventory management
Regulatory compliance
Reporting
Communication skills
Loss prevention
Performance management
Time management
Data analysis
Program management
Microsoft Office
Microsoft Excel
Logistics
Quality assurance
Lean manufacturing
Customer service
Recruitment
Mental health

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