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Amazon

Emergency Services Manager, Protective Services Operations, Emergency Services Unit, Protective Services

Virtual Location - Virginia, VA, United States

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Job details

Posting language: English
Posted: Nov 5, 2026

Original job description

Description

At Amazon, we are working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. Amazon is continuously evolving and is a place where motivated employees thrive and where employee ownership and accountability lead to meaningful results.

We are looking for an Emergency Services Manager to join a team of professionals responsible for providing the best in emergency response, risk reduction, and security services at Amazon. This security professional will have overall responsibility for the management and leadership of day-to-day Emergency Services Unit (ESU) operations, key customer engagements, budget management, strategic planning, and performance measurement. This person will have a strong bias for data/metrics and possess a strong background in protecting people, places, and assets through the application of industry-related best practices. We value broad and deep risk management, specifically in the fields of security operations, incident response, an intelligence and information sharing.

Our ideal candidate understands that supporting their people and our customers are among the most critical roles they perform. They must be open and approachable while focused on how to grow, scale, and optimize efforts in a high-tech, fast-paced environment. The successful candidate will have a keen sense of ownership and entrepreneurship knowing how to earn trust while working cross-organizationally to deliver results. The successful candidate will also have a passion for delighting customers, working in a team environment, and continuously improving performance.

Amazon's Culture: Our positive and supportive culture encourages our people to do their best work every day. We have 16 leadership principles that help guide us in our every-day decision making process. These leadership principles articulate those things that have always been a part of what makes Amazon great – things that we must consciously hold on to in fulfilling our mission to be Earth’s Most Customer Centric Company. We are continuously looking for new ways to maintain a culture where our people excel and lead healthy and happy lives. It is always Day One.

Although this is a remote position, the candidate will need to be in commuting distance of our Herndon, VA offices.

Key job responsibilities

Lead, manage, and develop Emergency Services Unit teams across multiple sites in a 24/7 environment. Work with diverse teams and cultures.
Facilitate development of short- and long-term strategy for ESU initiatives, developing roadmaps with actionable and auditable plans, driving requirements for each initiative, leading cross-functional internal and external teams. Execute initiatives with a focus on enhancing the protection of life, property, operations, and company reputation.
Set and articulate expectations for leadership behavior within the team; model behavior that exemplifies Amazon Leadership Principles.
Balance team goals that optimize performance, enhance employee development, and align department goals.
Manage staff to ensure work is complete, resolve employee issues, evaluate employee performance, approve time off, etc.
Manage and maintain high performance standards through inspection, audit, and coaching.
Assist in the evaluation of candidates, participate in interviews, hiring, and training of employees and contractors, as needed.
Design and coordinate cohesive responses to security events that involve multiple teams across the organization.
Make data-driven decisions, implement best practices, and deliver results.
Establish credibility and maintain strong working relationships with law enforcement, private security teams, and internal security partners to identify, evaluate, and mitigate risk.
Develop a crisis and incident management standard ensuring a consistent process for crisis / incident management efforts ensuring response readiness and system effectiveness, driving continuous improvement of policies, standards, procedures, and guidelines.
Develop comprehensive security, incident management, and crisis management plans that align with our customers’ existing security plans, procedures, and protocols.

About the team

Diverse Experiences

Amazon Security values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why Amazon Security?

At Amazon, security is central to maintaining customer trust and delivering delightful customer experiences. Our organization is responsible for creating and maintaining a high bar for security across all of Amazon’s products and services. We offer talented security professionals the chance to accelerate their careers with opportunities to build experience in a wide variety of areas including cloud, devices, retail, entertainment, healthcare, operations, and physical stores.

Inclusive Team Culture

In Amazon Security, it’s in our nature to learn and be curious. Ongoing DEI events and learning experiences inspire us to continue learning and to embrace our uniqueness. Addressing the toughest security challenges requires that we seek out and celebrate a diversity of ideas, perspectives, and voices.

Training & Career Growth

We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, training, and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve.

Basic Qualifications

Experience owning program strategy, end to end delivery, and communicating results to senior leadership
Experience using data and metrics to determine and drive improvements
2+ years of program or project management experience
Bachelor's degree or above in Criminal Justice, Law Enforcement, International Security, Business Management or related fields
10+ years of security, law enforcement, or intelligence role experience
Experience prioritizing and managing multiple responsibilities
Working knowledge of legal contracts and terminology.
Attend regularly scheduled meetings and actively participate in the discussion.

Preferred Qualifications

Master’s Degree in Criminal Justice, Law Enforcement, Business Management or equivalent education or experience.
Experience in implementation of National Incident Management System standards.
Training and understanding of the Nationwide Suspicious Activity Reporting (SAR) Initiative (NSI).
Experience in planning and executing security operations for special events.
Demonstrated experience in conducting fact finding, administrative, and criminal investigations.
Experience with security-related technology solutions and applications.
Skilled in developing metrics and in conducting performance audits.
Experience with the collection and analysis of threat intelligence.
Strong oral and written communication skills with the ability to think clearly, problem-solve, scope technical/process requirements, and prioritize tasks.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits .

USA, VA, Virtual Location - Virginia - 115,600.00 - 160,000.00 USD annually

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More about this job

Skills

Leadership
Budget management
Strategic planning
Incident response
Work as a team
Decision making
Leadership principles
Manage personnel
Inspection
Coaching
Law enforcement
Process improvement
Project management
Prioritization
Reporting
Communication skills
Recruitment
Mental health

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