Jobs in the United States

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Added 1 min ago
DevOps Engineer I
Victra
Durham, NC
Fulfill developer requests for pipeline access, environment configuration, and standard tooling setup. [Customer Focus]
Added 2 mins ago
Lead Full-Stack Developer
LMI
United States
LMI is seeking a Lead Full Stack Developer to lead the design, development, integration, and sustainment of a secure, web-based mission data and digital asset management application…
Added 3 mins ago
Software Engineer
Guidewire Software, Inc. (US)
Exton, PA
…infrastructure as code in the public cloud. We seek expertise in AWS, Python, and IaC-based infrastructure automation to help us deliver transformative innovation and operational…
Added 5 mins ago
UG
Lead AI/ML Platform Engineer - Remote
UnitedHealth Group
Eden Prairie, MN
- $145,500 to $249,500 USD / year
3+ years of professional experience developing production-grade services and integrations using Python
Added 8 mins ago
Staff Full-stack Engineer - Shopping (Remote-eligible)
Capital One
Madison, WI
Cloud computing (AWS, Microsoft Azure, Google Cloud)
Added 8 mins ago
Sr Site Reliability Engineer -Remote US
SitusAMC
Madison, WI
In this role, you will be supporting products that have recently been transitioned from on-prem data center into AWS Cloud. The position will be heavily involved in strategizing and…
Added 8 mins ago
Core Senior .NET Software Engineer
Evolent
Madison, WI
Proficiency in multiple programming languages, such as C#, Java, or Python, and familiarity with their ecosystems.
Added 8 mins ago
Cloud Migration Developer
AGFA HEALTHCARE CORP
MILWAUKEE, WI
Added 11 mins ago
IG
AI Software Engineer
Insight Global
Remote, United States
- From $54 USD / hour
Software Engineering with TypeScript/ JavaScript AND/OR Python
Added 15 mins ago
Senior Software Engineer, Core Infrastructure
Oracle
Nashville, TN
Scripting proficiency in a language such as Python, Perl or Bash.
Added 17 mins ago
Full Stack Developer
RS&H
Remote, United States
We are seeking a Senior Full Stack Developer to support priority initiatives across our aviation, federal, transportation, aerospace, health & science, and corporate market sectors…
Added 21 mins ago
Senior Data Scientist
National Capitol Contracting LLC
McLean, VA
Support cloud-based data initiatives and analytics solutions within AWS environments.
Added 22 mins ago
ML
Full Stack Software Engineer
MPATHIC LLC
Remote, United States
- $65 to $80 USD / hour
Experience with Microsoft Azure or AWS cloud services.
Added 25 mins ago
Director, AI and Analytics
UFCU Main
Austin, TX
Build and review Python-based machine learning solutions leveraging frameworks such as MLflow, PyTorch, TensorFlow, Scikit-learn, LangChain, and related AI technologies
Added 25 mins ago
Lead Software Engineer - Java or Python, Agentic AI
JPMC page
Jersey City, NJ
…programming, scripting, and database querying languages, such as Java, Python, Shell scripting, SQL, PostgreSQL, Oracle, SQL Server, or…
Added 25 mins ago
Lead Software Engineer
JPMC page
Jersey City, NJ
Advanced proficiency in one or more programming languages, particularly Python and/or Java
Added 25 mins ago
Lead Software Engineer - Java, React, AWS
JPMC page
Jersey City, NJ
…sharing, roadmap transparency, long-form technical publishing, and developer documentation across the organization. You'll take ownership of one or more technical teams within this…
Added 25 mins ago
Linux/Unix System Engineer Senior II
ASRC Federal
MD · VA · NC · FL · GA · CA · TX · AL · NV · KS · OR · IL
Experience operating RHEL servers in AWS cloud environments (GovCloud preferred).
Added 27 mins ago
MT
Software Engineer - Mid Level
MCSG Technologies
Greenbelt, MD
- $100,000 to $120,000 USD / year
Write scripts (Python, Bash, PowerShell) to automate repetitive system administration tasks, user onboarding, and infrastructure-as-code (IaC) deployments.
Added 28 mins ago
O
Senior Site Reliability Developer- Oracle Health
Oracle
Oklahoma City, OK
- $91,400 to $187,000 USD / year
Scripting or software development experience with Python, Bash, or similar languages
Added 28 mins ago
Network Engineering Manager
CMH Services Inc.
Maryville, TN
…(Aruba, Meraki, or equivalent)SD-WAN / Cloud Networking (Azure/AWS integrations, Prisma SD-WAN, or equivalent)Network Security (Firewalls, VPN, NAC, segmentation, Zero Trust)Voice & Unified…
Added 28 mins ago
Staff Full-stack Engineer - Shopping (Remote-eligible)
Capital One
Oklahoma City, OK
Cloud computing (AWS, Microsoft Azure, Google Cloud)
Added 28 mins ago
Sr Site Reliability Engineer -Remote US
SitusAMC
Oklahoma City, OK
In this role, you will be supporting products that have recently been transitioned from on-prem data center into AWS Cloud. The position will be heavily involved in strategizing and…
Added 30 mins ago
Materials and Process (M&P) Engineer
Applied Technology Solutions
Huntsville, AL
Use applicable materials specifications, including ASTM, AWS, and AMS, to define material requirements in technical data package (TDP) documents.
Added 39 mins ago
Technical Program Manager III, Corporate Development Finance
Amazon.com Services LLC
Seattle, WA
Tech stack: a serverless, event-driven backend on AWS (Python), a PostgreSQL database, a React web application, and an AI assistant built on Amazon Bedrock - all deployed through…

Amazon

Business Intelligence Engineer, Amazon Customer Service

Seattle, WA, United States

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Job details

Posting language: English
Posted: Oct 27, 2026

Original job description

Description

Customer Experience Products (CXP) is part of Amazon's Customer Service (CS) organization, focused on measuring and improving every customer service interaction across chat, voice, bots, and digital self-service. Our BIEs sit at the intersection of data engineering, analytics, and product: we build the data infrastructure, metrics frameworks, and decision-support surfaces that CS leadership relies on to evaluate performance, shape OP planning, and drive customer-facing product improvements.

You will join a team of data engineers, BIEs, and analysts who own the full analytics lifecycle for CXP. From clickstream ingestion through semantic modeling to VP-level dashboards, the work you do here directly shapes how Amazon understands and improves the customer service experience.

Key job responsibilities

Engage closely with Engineers, Scientists, and Data Engineers on developing BI and analytics solutions to support customer-facing CS products
Support A/B experiment feature testing and analysis
Build and analyze key metrics to uncover trends and root causes of issues
Own the design, development, and maintenance of ongoing data pipelines, metrics, reports, visualizations, analyses, and dashboards to drive business decisions
Help define requirements around customer service interactions and establish actionable insights
Apply generative AI tools and techniques (such as LLM-based summarization, natural language querying, and automated insight generation) to improve analytics productivity and stakeholder self-service capabilities
Partner with cross-functional teams to instrument new data collection, close measurement gaps, and build unified views of customer journeys across products and channels

A day in the life

We thrive on solving challenging problems to innovate for our customers. By pushing the boundaries of technology, we create unparalleled experiences that enable us to rapidly adapt in a dynamic environment. Our decisions are guided by data, and we collaborate with engineering, science, and product teams to foster an innovative learning environment.

If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you. At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you're passionate about this role and want to make an impact on a global scale, please apply.

Basic Qualifications

4+ years of analyzing and interpreting data with Redshift, Oracle, NoSQL etc. experience
1+ years of developing automated reporting experience
Bachelor's degree or foreign equivalent in Computer Science, Engineering, Mathematics, Statistics, Economics, or a related field
Experience with data visualization using Tableau, Quicksight, or similar tools
Experience with data modeling, warehousing and building ETL pipelines
Experience in Statistical Analysis packages such as R, SAS and Matlab
Experience using SQL to pull data from a database or data warehouse and scripting experience (Python) to process data for modeling

Preferred Qualifications

Experience with AWS solutions such as EC2, DynamoDB, S3, and Redshift
Experience in data mining, ETL, etc. and using databases in a business environment with large-scale, complex datasets

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits .

USA, WA, Seattle - 99,500.00 - 160,000.00 USD annually

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More about this job

Skills

Business intelligence
Customer service
Data engineering
Amazon Redshift
Oracle
NoSQL
Reporting
Computer science
Statistics
Data visualization
Tableau
Data modelling
Warehouse operations
R
SAS
SQL
Data warehouse
Python
Manage quantitative data
AWS
Amazon DynamoDB
Data mining
Recruitment
Mental health

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