Jobs in the United States

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Added 2 mins ago
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Aftermarket Account Manger
Actalent
Independence, KY
- $33.65 to $38.46 USD / hour
Collect, analyze, and present service data, operating trends, and written reports to support decision-making and continuous improvement.
Added 2 mins ago
Staff Full-stack Engineer - Shopping (Remote-eligible)
Capital One
Frankfort, KY
As a Staff Engineer at Capital One, you will be part of a community of technical experts working to define the future of banking in the cloud. You will work alongside our talented team of…
Added 2 mins ago
Senior Staff Engineer - Agentic Identity
Cisco
Frankfort, KY
Join us as we pursue our vision to make machine data accessible, usable, and secure for everyone. As AI agents rapidly emerge as active users - executing searches, calling APIs, and…
Added 2 mins ago
Core Senior .NET Software Engineer
Evolent
Frankfort, KY
The Senior Software Engineer leads the design, development, and deployment of complex software solutions, ensuring scalability and maintainability. This role architects and implements…
Added 3 mins ago
WW
Associate Engineer - Infrastructure & Integrations Support
World Wide Technology Holding, LLC
Remote, United States
- $73,200 to $91,500 USD / year
Bachelor's degree in Computer Science, Engineering, Mathematics or a related technical field.
Added 3 mins ago
Senior GNC Engineer, Space Special Programs
Anduril Industries
Chantilly, VA · Reston, VA
…OS, an AI-powered operating system that turns thousands of data streams into a realtime, 3D command and control center. As the world enters an era of strategic competition, Anduril is…
Added 5 mins ago
UF
Software Engineer III
Uber Freight
San Francisco, CA
- $150,000 to $182,000 USD / year
As an engineer on the brokerage pricing team at Uber Freight, you will build the models and algorithms that power the brokerage marketplace. You will also develop tools to enable our…
Added 6 mins ago
PJ
Senior Software Engineer
Pinterest Job Advertisements
Remote, United States
- $203,000 to $254,667 USD / year
Minimum Requirements: Master’s degree (or its foreign degree equivalent) in Data Science, Analytics, Computer Science, or closely related quantitative discipline and two (2) years of…
Added 11 mins ago
Frontend Engineer
Kyndryl, Inc.
Remote, United States
Degree-level qualification in Computer Science, Software Engineering, Informatics, Data Science, or a related technical field (or equivalent practical work experience).
Added 11 mins ago
Backend Engineer
Kyndryl, Inc.
Remote, United States
Degree-level qualification in Computer Science, Software Engineering, Informatics, Data Science, or a related technical field (or equivalent practical work experience).
Added 15 mins ago
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Systems and Infrastructure Engineer III (Vulnerability Management)
Walmart
Bentonville, AR
- $80,000 to $155,000 USD / year
The Systems and Infrastructure Engineer III maintains and improves the systems that keep Walmart’s Mac and Windows devices and managed applications patched and secure. This role uses…
Added 15 mins ago
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Staff, Systems and Infrastructure Engineer (Vulnerability Management) | Bentonville, Arkansas
Walmart
Bentonville, AR
- $90,000 to $180,000 USD / year
As a Staff Systems and Infrastructure Engineer on APEX Vulnerability Management, you will be the team’s technical lead for keeping the technology Walmart associates use secure. You will…
Added 23 mins ago
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Electrical Test Engineer
Actalent
Golden Valley, MN
- $45 to $65 USD / hour
Electrical Test Engineer We are seeking a Test Engineer to lead system verification, reliability validation, and test strategy development for complex robotic and electro-mechanical…
Added 23 mins ago
Mechanical Engineer
Actalent
Everett, WA
Review test data and implement design improvements
Added 23 mins ago
A
Hardware Engineer
Actalent
Redmond, WA
- $60 to $70 USD / hour
…optics.1. Operating hardware prototypes2. Software or Electrical engineer degree is a must3. fine-pitch soldering 02014. lab environmentJob DescriptionThe Hardware Engineer will work in a…
Added 23 mins ago
Mechanical Engineer
Actalent
Chandler, AZ
Experience with Siemens NX 1946 and Teamcenter for integrated design and data management.
Added 23 mins ago
A
Test Engineer
Actalent
Burnsville, MN
- $38 to $47 USD / hour
Job Title: Test EngineerJob DescriptionThe Test Engineer performs end-to-end test engineering activities across all product test stages, from requirements definition and test planning to…
Added 23 mins ago
A
Test Engineer
Actalent
Burnsville, MN
- $38 to $47 USD / hour
Job Title: Test EngineerJob DescriptionThe Test Engineer performs end-to-end test engineering activities across all product test stages, from requirements definition and test planning to…
Added 24 mins ago
Engineer Sr Lead, Artificial Intelligence / Machine Learning
FIS Global
New York, NY
We are looking for a Software Machine Learning Engineer to build domain-specific foundation and embedding models for financial data. These models learn useful representations from large…
Added 25 mins ago
Staff Software Engineer
Bayer
Creve Coeur, MO
…innovative solutions that will continue to build on Bayer Crops Science’s market advantage. They also drive a focus on education and help develop team skillsets to match technical…
Added 26 mins ago
Licensed Site Development Civil Engineer
Actalent
Saint Louis, MO
Senior Civil Engineer / Project Manager (Remote)
Added 26 mins ago
Principal Staff Software Engineer, Data Infrastructure
LinkedIn
Mountain View, CA
LinkedIn’s Data Infrastructure organization builds and operates the foundational platforms that store, process, and serve data across LinkedIn. The organization spans online relational…
Added 28 mins ago
Software Development Engineer, AWS Experience Analytics
Amazon Development Center U.S., Inc.
Seattle, WA
As a Software Development Engineer on this team, you will own features end to end - from shaping requirements with product and science partners to shipping production services that AWS…
Added 28 mins ago
Software Development Engineer, Ads Analytics & Insights-Fixed
Amazon.com Services LLC
New York, NY
…advertiser growth. You'll design and deliver the ML platform and data pipelines that take models from experimentation to production, deliver predictions and recommendations reliably to…
Added 30 mins ago
Senior Engineer, Global Technology - Americas Capabilities
Expeditors
Grapevine, TX
Experience automating engineering and operational workflows, including CI/CD pipelines, automated testing, data or process pipelines, and monitoring.

Amazon

Business Intelligence Engineer, Amazon Customer Service

Seattle, WA, United States

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Job details

Posting language: English
Posted: Oct 27, 2026

Original job description

Description

Customer Experience Products (CXP) is part of Amazon's Customer Service (CS) organization, focused on measuring and improving every customer service interaction across chat, voice, bots, and digital self-service. Our BIEs sit at the intersection of data engineering, analytics, and product: we build the data infrastructure, metrics frameworks, and decision-support surfaces that CS leadership relies on to evaluate performance, shape OP planning, and drive customer-facing product improvements.

You will join a team of data engineers, BIEs, and analysts who own the full analytics lifecycle for CXP. From clickstream ingestion through semantic modeling to VP-level dashboards, the work you do here directly shapes how Amazon understands and improves the customer service experience.

Key job responsibilities

Engage closely with Engineers, Scientists, and Data Engineers on developing BI and analytics solutions to support customer-facing CS products
Support A/B experiment feature testing and analysis
Build and analyze key metrics to uncover trends and root causes of issues
Own the design, development, and maintenance of ongoing data pipelines, metrics, reports, visualizations, analyses, and dashboards to drive business decisions
Help define requirements around customer service interactions and establish actionable insights
Apply generative AI tools and techniques (such as LLM-based summarization, natural language querying, and automated insight generation) to improve analytics productivity and stakeholder self-service capabilities
Partner with cross-functional teams to instrument new data collection, close measurement gaps, and build unified views of customer journeys across products and channels

A day in the life

We thrive on solving challenging problems to innovate for our customers. By pushing the boundaries of technology, we create unparalleled experiences that enable us to rapidly adapt in a dynamic environment. Our decisions are guided by data, and we collaborate with engineering, science, and product teams to foster an innovative learning environment.

If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you. At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you're passionate about this role and want to make an impact on a global scale, please apply.

Basic Qualifications

4+ years of analyzing and interpreting data with Redshift, Oracle, NoSQL etc. experience
1+ years of developing automated reporting experience
Bachelor's degree or foreign equivalent in Computer Science, Engineering, Mathematics, Statistics, Economics, or a related field
Experience with data visualization using Tableau, Quicksight, or similar tools
Experience with data modeling, warehousing and building ETL pipelines
Experience in Statistical Analysis packages such as R, SAS and Matlab
Experience using SQL to pull data from a database or data warehouse and scripting experience (Python) to process data for modeling

Preferred Qualifications

Experience with AWS solutions such as EC2, DynamoDB, S3, and Redshift
Experience in data mining, ETL, etc. and using databases in a business environment with large-scale, complex datasets

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits .

USA, WA, Seattle - 99,500.00 - 160,000.00 USD annually

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More about this job

Skills

Business intelligence
Customer service
Data engineering
Amazon Redshift
Oracle
NoSQL
Reporting
Computer science
Statistics
Data visualization
Tableau
Data modelling
Warehouse operations
R
SAS
SQL
Data warehouse
Python
Manage quantitative data
AWS
Amazon DynamoDB
Data mining
Recruitment
Mental health

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