Jobs in the United States

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Added 6 mins ago
Sr Software Engineer I
American Express
Atlanta, GA · Phoenix, AZ · New York, NY · NY
Champion engineering excellence by improving CI/CD pipelines, test automation, and developer productivity
Added 8 mins ago
CH
Business Systems Administrator (IT)
Care Hospice
Charlottesville, VA
- $85,000 to $110,000 USD / year
System Administration Experience: Demonstrated work experience administering one or more of the following systems: SAP, Oracle ERP, Workday, NetSuite, Sage, ADP, UKG, iCIMS, Cornerstone,…
Added 9 mins ago
Database Administrator
Novalink Solutions LLC
Little Rock, AR
…full-stack development in modernizing legacy applications built on Oracle databases using Oracle Forms. Team members with experience in legacy and state-of-the art technologies will be…
Added 11 mins ago
Application Specialist VI
Chenega Corp
UNAVAILABLE, WA
…configuration and management specializing in Microsoft SQL Server, Oracle, and Open Database and web enabled…
Added 13 mins ago
TI
Technical Services Business Analyst
Trimble Inc.
Westminster, CO
- $67,700 to $93,200 USD / year
Added 13 mins ago
D(
Senior Software Engineer
Default (MSD)
Gaithersburg, MD
- $101,400 to $154,650 USD / year
Added 13 mins ago
EG
Senior Financial Analyst
Egis Group
Remote, United States
- $130,000 to $160,000 USD / year
Strong understanding of financial systems, with hands-on experience supporting ERP upgrades and financial forecasting. Familiarity with Deltek, Oracle, or Tagetik is a plus.
Added 14 mins ago
GD
SW Engineering Intern (Port Orchard)
General Dynamics Mission Systems, Inc
Port Orchard, WA
- $24.7 to $30.45 USD / hour
Added 16 mins ago
Software Development Engineer, Ads AI Core Infra
Amazon.com Services LLC
New York, NY
…operate. As an SDE on this team, you will help build AI-native developer products and workflows that make it easier for Ads engineers to plan, build, test, deploy, and operate software. You…
Added 17 mins ago
BN
Order Picker
BEECH-NUT NUTRITION COMPANY
Amsterdam, NY
- $22.75 USD / hour
Experience using warehouse systems (ex. SAP, Oracle)
Added 18 mins ago
Wine Director - Crane Club New York
Tao Group Hospitality
New York, NY · NY
Added 18 mins ago
ITS Engineer Architect / IS Tech Support
Hartford HealthCare Corp.
Farmington, CT
· Knowledge of, and experience supporting Oracle Database, 19c and later is a plus
Added 18 mins ago
ITS Engineer Architect / IS Tech Support
Hartford HealthCare Corp.
Farmington, CT
· Knowledge of, and experience supporting Oracle Database, 19c and later is a plus
Added 18 mins ago
Field Coordinator I- Sr (CP)
Entergy
Lake Charles, LA
Added 24 mins ago
O
Principal Application Software Engineer- Oracle Health
Oracle
United States
- $99,600 to $209,500 USD / year
Develop reliable, secure, and highly available systems running on Oracle Cloud Infrastructure (OCI).
Added 24 mins ago
O
Senior Application Software Engineer- Oracle Health
Oracle
United States
- $86,100 to $187,000 USD / year
Develop reliable, secure, and highly available systems running on Oracle Cloud Infrastructure (OCI).
Added 26 mins ago
Manager HR Compliance & M&A
REXEL
Dallas, TX
Added 27 mins ago
S
Technology Product Manager
Synergis
Atlanta, GA
- $55 to $65 USD / hour
WMS platforms such as Manhattan, Blue Yonder, Körber, SAP EWM, Oracle WMS, or proprietary warehouse systems.
Added 27 mins ago
SO
ENVIRONMENTAL SPECIALIST I - 37011394
State of Florida
TALLAHASSEE, FL
- $43,230.12 USD / year
Skill in using oracle databases, data analysis using SQL and Excel.
Added 29 mins ago
Software Development Engineer, Last Mile Delivery, Edge Intelligence
Amazon
Santa Cruz, CA
Added 29 mins ago
Software Engineer I
Robert Half
San Ramon, CA
Added 29 mins ago
Tableau Data Engineer
CACI International
Norco, CA
Strong understanding of relational databases, such as Oracle, PostgreSQL, MySQL
Added 29 mins ago
Associate Analyst, HRIS
Ross Stores, Inc.
Dublin, CA
Added 30 mins ago
CN
Quality Engineer
City National Bank
El Segundo, CA
- $77,000 to $143,000 USD / year
Added 30 mins ago
Application Manager, Planning
Meta
Menlo Park, CA
Lead integration testing during System Integration Testing (SIT) and ensure seamless data flow across systems, including ERP (e.g., SAP, Oracle) and other third-party platforms

Amazon

Business Intelligence Engineer, Amazon Customer Service

Seattle, WA, United States

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Job details

Posting language: English
Posted: Oct 27, 2026

Original job description

Description

Customer Experience Products (CXP) is part of Amazon's Customer Service (CS) organization, focused on measuring and improving every customer service interaction across chat, voice, bots, and digital self-service. Our BIEs sit at the intersection of data engineering, analytics, and product: we build the data infrastructure, metrics frameworks, and decision-support surfaces that CS leadership relies on to evaluate performance, shape OP planning, and drive customer-facing product improvements.

You will join a team of data engineers, BIEs, and analysts who own the full analytics lifecycle for CXP. From clickstream ingestion through semantic modeling to VP-level dashboards, the work you do here directly shapes how Amazon understands and improves the customer service experience.

Key job responsibilities

Engage closely with Engineers, Scientists, and Data Engineers on developing BI and analytics solutions to support customer-facing CS products
Support A/B experiment feature testing and analysis
Build and analyze key metrics to uncover trends and root causes of issues
Own the design, development, and maintenance of ongoing data pipelines, metrics, reports, visualizations, analyses, and dashboards to drive business decisions
Help define requirements around customer service interactions and establish actionable insights
Apply generative AI tools and techniques (such as LLM-based summarization, natural language querying, and automated insight generation) to improve analytics productivity and stakeholder self-service capabilities
Partner with cross-functional teams to instrument new data collection, close measurement gaps, and build unified views of customer journeys across products and channels

A day in the life

We thrive on solving challenging problems to innovate for our customers. By pushing the boundaries of technology, we create unparalleled experiences that enable us to rapidly adapt in a dynamic environment. Our decisions are guided by data, and we collaborate with engineering, science, and product teams to foster an innovative learning environment.

If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you. At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you're passionate about this role and want to make an impact on a global scale, please apply.

Basic Qualifications

4+ years of analyzing and interpreting data with Redshift, Oracle, NoSQL etc. experience
1+ years of developing automated reporting experience
Bachelor's degree or foreign equivalent in Computer Science, Engineering, Mathematics, Statistics, Economics, or a related field
Experience with data visualization using Tableau, Quicksight, or similar tools
Experience with data modeling, warehousing and building ETL pipelines
Experience in Statistical Analysis packages such as R, SAS and Matlab
Experience using SQL to pull data from a database or data warehouse and scripting experience (Python) to process data for modeling

Preferred Qualifications

Experience with AWS solutions such as EC2, DynamoDB, S3, and Redshift
Experience in data mining, ETL, etc. and using databases in a business environment with large-scale, complex datasets

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits .

USA, WA, Seattle - 99,500.00 - 160,000.00 USD annually

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More about this job

Skills

Business intelligence
Customer service
Data engineering
Amazon Redshift
Oracle
NoSQL
Reporting
Computer science
Statistics
Data visualization
Tableau
Data modelling
Warehouse operations
R
SAS
SQL
Data warehouse
Python
Manage quantitative data
AWS
Amazon DynamoDB
Data mining
Recruitment
Mental health

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