Jobs in the United States

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Added 1 min ago
B
Engineer
Bowhead
Crane, IN
- $73,000 to $75,000 USD / year
…record key calibration data and performance parameters, perform functional verification, testing and evaluation in preparation for deployment and preparation for shipment to the field…
Added 1 min ago
GW
Enviro Safety Qual Manager
GOLDEN WEST PACKAGING GROUP
OXNARD, CA
- $90,000 to $100,000 USD / year
Added 1 min ago
RH
Power Platform Engineer
Robert Half
Lagrange, GA
- $45 to $52 USD / hour
This person will help support and improve existing applications while bringing greater structure to governance, permissions, testing, deployment, and overall platform management.
Added 2 mins ago
Full Stack Application Engineer
CACI
Laurel, MD · Laurel
…challenges? CACI is seeking a skilled and motivated Application Engineer to join our team in Laurel, MD. In this role, you will help modernize and enhance critical intelligence systems by…
Added 2 mins ago
Staff Software Engineer, Ads Agent Infra
Pinterest
Remote, United States
As a Staff Software Engineer on the Ads Agent Infrastructure team, you'll build and scale the foundation powering Pinterest's stateful AI agents across monetization and advertiser…
Added 2 mins ago
Engineer II, Heaters
ALTEN Technology USA
Carson, CA · Irvine, CA
Develops and validates acceptance test procedures (ATP) consisting of visual and dimensional inspections, functional testing, proof pressure testing, etc. for the ease of testing in a…
Added 5 mins ago
Quality Engineer II
Hub International Limited
Chicago, IL
HUB International Limited is looking for an experienced Test Lead (Job Title: Quality Engineer II) to join our Enterprise Testing Team. In this role, you will have the opportunity to work…
Added 6 mins ago
FPGA Engineer II
KARL STORZ
Goleta, CA
KARL STORZ is seeking an FPGA Engineer II to design, develop, test, integrate, and verify FPGA designs for advanced medical video camera systems. This role will support the development of…
Added 7 mins ago
Owner's Representative - Commissioning Coordinator
Parsons Transportation Group
ID
Liaising between the Constructor, Engineer, and Owner for all startup and testing activities
Added 8 mins ago
Systems Engineer 6 (QKS - 088)
SageCor Solutions
Fort Meade, MD
Skilled in network and data processing system integration, including rack and stack installation, cabling, testing, and troubleshooting.
Added 8 mins ago
Lead Systems Engineer - Verification
GE HEALTHCARE
Waukesha, WI
The Lead Systems Engineer will play a key role on the Infant Care team, leading systems engineering activities for next-generation Incubators and Warmers that help clinicians provide safe,…
Added 10 mins ago
Senior Fullstack Java Software Engineer III - AWS/ REACT/ UI
JPMC page
Houston, TX
As a Software Engineer III at JPMorganChase within the Commercial & Investment Bank Banking Technology team, you will play a meaningful role in designing and developing our core deal…
Added 14 mins ago
Mainframe Technical Engineer
HM Health Solutions Inc.
Remote, United States
Responsible for one or many of the following tasks: analyzing, designing, coding, testing and implementing technical solutions, as well as providing general production monitoring and…
Added 15 mins ago
Field Facilities Engineer
Hunt
Virginia Beach, VA · Norfolk, VA
The Facilities Engineer applies advanced engineering knowledge and independent professional judgement to evaluate and optimize major building systems across an assigned portfolio of…
Added 15 mins ago
Senior Test Lead
LEIDOS, INC.
Remote, United States
Lead engineering, integration, and regression testing, support unit and end-to-end functional testing.
Added 16 mins ago
A
Controls Systems Engineer
Actalent
Bowling Green, OH
- $40 to $55 USD / hour
Job Title: Controls Systems EngineerJob DescriptionThe Controls Systems Engineer will serve as a Pharmaceutical Controls & Automation Project Engineer, leading and supporting automation…
Added 16 mins ago
Lab Technician
TEKsystems
Mountain View, CA
Robotics Engineer with hands-on experience in teleoperation, robotic manipulation,
Added 17 mins ago
Quality Assurance Engineer II
Cadence Inc
Sturgeon Bay, WI
We are looking for a dedicated Quality Engineer I to ensure the highest standards of quality and compliance throughout our manufacturing processes at our Sturgeon Bay, WI site. As a Quality…
Added 17 mins ago
Relay Technician I - SR
Entergy
Metairie, LA
i.e. Relay calibration, relay functional checks, AC testing, CT testing, and RTU (SCADA) programming.
Added 19 mins ago
UG
Principal Data Engineer - Remote
UnitedHealth Group
Eden Prairie, MN
- $112,700 to $193,200 USD / year
As a Principal Data Engineer within the Optum Insight Engineering AI team, you will design and develop robust public cloud data systems, services, and reusable patterns that drive massive…
Added 20 mins ago
Mainframe Technical Engineer
Highmark Health
Remote, United States
Responsible for one or many of the following tasks: analyzing, designing, coding, testing and implementing technical solutions, as well as providing general production monitoring and…
Added 22 mins ago
EC
Lead Power Systems Electrical Engineer
Eaton Corporation
Raleigh, NC
- $97,000 to $143,000 USD / year
Eaton’s Critical Power Solutions division is currently seeking a Lead Electrical Engineer to join our Datacenter Systems (DCS) team. This is a hybrid (3 days in-office, 2 days remote) work…
Added 23 mins ago
Sr. Software Developer/Engineer
KPI Solutions
Remote, United States
As a Sr. Software Developer/Engineer for KPI, you will join a team to collaborate on analysis, design, development, and testing of our warehouse execution and control software. We build the…
Added 25 mins ago
DevSecOps Engineer
NT Concepts
Chantilly, VA · Vienna, VA
As a DevSecOps Engineer on our solutions delivery team, you will have the unique opportunity to work on innovative projects advancing the digital transformation of critical government…
Added 26 mins ago
IG
Software Engineer- AI- Poland
Insight Global
Remote, United States
- From $40 USD / hour
A Client of Insight Global is seeking a Software Engineer to accelerate delivery of critical aviation-product modernization initiatives. This engineer will embed in a small,…

Amazon

Business Intelligence Engineer, Amazon Customer Service

Seattle, WA, United States

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Job details

Posting language: English
Posted: Oct 27, 2026

Original job description

Description

Customer Experience Products (CXP) is part of Amazon's Customer Service (CS) organization, focused on measuring and improving every customer service interaction across chat, voice, bots, and digital self-service. Our BIEs sit at the intersection of data engineering, analytics, and product: we build the data infrastructure, metrics frameworks, and decision-support surfaces that CS leadership relies on to evaluate performance, shape OP planning, and drive customer-facing product improvements.

You will join a team of data engineers, BIEs, and analysts who own the full analytics lifecycle for CXP. From clickstream ingestion through semantic modeling to VP-level dashboards, the work you do here directly shapes how Amazon understands and improves the customer service experience.

Key job responsibilities

Engage closely with Engineers, Scientists, and Data Engineers on developing BI and analytics solutions to support customer-facing CS products
Support A/B experiment feature testing and analysis
Build and analyze key metrics to uncover trends and root causes of issues
Own the design, development, and maintenance of ongoing data pipelines, metrics, reports, visualizations, analyses, and dashboards to drive business decisions
Help define requirements around customer service interactions and establish actionable insights
Apply generative AI tools and techniques (such as LLM-based summarization, natural language querying, and automated insight generation) to improve analytics productivity and stakeholder self-service capabilities
Partner with cross-functional teams to instrument new data collection, close measurement gaps, and build unified views of customer journeys across products and channels

A day in the life

We thrive on solving challenging problems to innovate for our customers. By pushing the boundaries of technology, we create unparalleled experiences that enable us to rapidly adapt in a dynamic environment. Our decisions are guided by data, and we collaborate with engineering, science, and product teams to foster an innovative learning environment.

If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you. At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you're passionate about this role and want to make an impact on a global scale, please apply.

Basic Qualifications

4+ years of analyzing and interpreting data with Redshift, Oracle, NoSQL etc. experience
1+ years of developing automated reporting experience
Bachelor's degree or foreign equivalent in Computer Science, Engineering, Mathematics, Statistics, Economics, or a related field
Experience with data visualization using Tableau, Quicksight, or similar tools
Experience with data modeling, warehousing and building ETL pipelines
Experience in Statistical Analysis packages such as R, SAS and Matlab
Experience using SQL to pull data from a database or data warehouse and scripting experience (Python) to process data for modeling

Preferred Qualifications

Experience with AWS solutions such as EC2, DynamoDB, S3, and Redshift
Experience in data mining, ETL, etc. and using databases in a business environment with large-scale, complex datasets

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits .

USA, WA, Seattle - 99,500.00 - 160,000.00 USD annually

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More about this job

Skills

Business intelligence
Customer service
Data engineering
Amazon Redshift
Oracle
NoSQL
Reporting
Computer science
Statistics
Data visualization
Tableau
Data modelling
Warehouse operations
R
SAS
SQL
Data warehouse
Python
Manage quantitative data
AWS
Amazon DynamoDB
Data mining
Recruitment
Mental health

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