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Industrial Electronics Tech
Sonoco Products Company
Murfreesboro, TN
Reporting to the Plant Engineer, the Industrial Electronics Tech is responsible for supporting the achievement of maximum plant reliability by performing maintenance tasks and activities as…
Added 1 min ago
EW
Senior Application Support Engineer
East West Bank
El Monte, CA
- $100,000 USD / year
…foundational to our customers' trust. As a Senior Application Support Engineer, you'll play a critical role in ensuring the availability, resiliency, and modernization of the applications…
Added 3 mins ago
Data Engineer
FIS Management Services LLC
United States
…automation and runbooks, and partner with product, infrastructure, database, analytics and support teams to guide complex technical…
Added 10 mins ago
Data Engineer
FIS Global
Atlanta, GA
…automation and runbooks, and partner with product, infrastructure, database, analytics and support teams to guide complex technical…
Added 11 mins ago
K
Senior BI / Data QA Engineer
Kforce
Clearwater, FL
- $70 to $75 USD / hour
Kforce has a client that is seeking a Senior BI/Data QA Engineer in Clearwater, FL.
Added 12 mins ago
Staff Embedded Software Engineer
Peak Energy
Burlingame, CA
Peak Energy is looking for a DevOps Engineer to build and scale the cloud infrastructure, deployment pipelines, and automation systems supporting our grid-scale battery storage technology.
Added 13 mins ago
Network Integration Engineer
NexGen Data Systems Inc (NGDS)
San Diego, CA
NexGen Data Systems is seeking a Network Integration Engineer to integrate and support automated information systems and shore network services used by Navy activities. The Network…
Added 14 mins ago
Piping Field Engineer - Testing
Bechtel Corporation
New Albany, OH
The Piping Field Engineer - Testing supports the project pressure testing program for piping, tubing, and components. Reporting to the Lead Pipe Testing Field Engineer, you will prepare…
Added 15 mins ago
Business Intelligence Engineer
Michelman
Cincinnati, OH
The Business Intelligence (BI) Engineer supports business reporting and data needs by gathering, compiling, validating, and analyzing data using established tools, methods, and formats…
Added 19 mins ago
GRC Architect/ Information Security Manager- US
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Minimum 5+ years of professional experience as an Archer Administrator or Archer Engineer
Added 21 mins ago
Python Full Stack Engineer - Professional
HEXAWARE
United States
Optimize calculation performance, database queries, caching, asynchronous processing, and service scalability for global usage and high-volume calculation scenarios.
Added 29 mins ago
Technical Support Engineer 2
Intuitive
Remote, United States
…issues. Accurately document reported complaints within CRM database. Understand processes and make recommendations to improve overall team efficiency and provide a superior level of…
Added 34 mins ago
Staff Engineer, Balance and Ledger - Core
Fanatics Betting & Gaming
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…Sportsbook and iGaming platform. Fanatics has an established database of over 100 million global sports fans; a global partner network with approximately 900 sports properties, including…
Added 35 mins ago
Senior Operational Systems Engineer
Volume Integration
Chantilly, VA
…systems operating reliably. As a Senior Operational Systems Engineer in Chantilly, VA, you'll support the configuration, maintenance, and evaluation of specialized IT environments that…
Added 38 mins ago
Software Reliability Engineer- Contract
AM Default Brand
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Manage and maintain the instrumentation database, GAGETrak, which entails ensuring the test equipment has been calibrated, including notifying the Test Manager when instrumentation requires…
Added 38 mins ago
Backend Software Engineer (Node.js) | LabArchives
Dotmatics
Remote, United States
We are looking for a Backend Software Engineer to join the LabArchives team, a small, dedicated group building industry-leading Electronic Laboratory Notebook (ELN), Inventory, and…
Added 38 mins ago
Data Engineer - Data Domain Architect Associate Senior - Payment Operations
JPMC page
Plano, TX · Tampa, FL
5+ years of relevant work experience as a software developer, data/ML engineer, data scientist, business intelligence engineer
Added 45 mins ago
Sr Software Engineer
O'Reilly Technology Services, Inc.
Remote, United States
The Sr Software Engineer operates with a high degree of independence and leverages multiple functional and technology skillsets to design, develop, test, and implement resilient software…
Added 45 mins ago
Network Deployment Engineer- Remote with paid travel
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Serve as an after-hours Data Deployment Engineer SME, to avoid impacting business for circuit installs.
Added 46 mins ago
Client Service Coordinator
DRF Construction
Minneapolis, MN
Troubleshoot service calls and dispatch appropriate engineer and/or maintenance person.
Added 49 mins ago
Systems Engineer, Flight Instrumentation (ES4)
Amentum
Huntsville, AL
…engineering disciplines, system elements, and the Lead Systems Engineer, as well as participate in reviews, meetings, working groups, task teams, and trade studies. The candidate will…
Added 49 mins ago
UG
Lead AI/ML Engineer - Office Based - Eden Prairie, MN
UnitedHealth Group
Eden Prairie, MN
- $145,500 to $249,500 USD / year
As a Lead AI/ML Engineer on the Optum Technology team, you will drive the design, development, and deployment of enterprise-grade machine learning models and artificial intelligence…
Added 51 mins ago
Data Engineer - Snowflake & DBT
Kapitus
Arlington, VA
…Senior-level candidates (8+ years) are considered for Senior Data Engineer and should demonstrate workstream-level technical leadership, design ownership, code-review responsibility, and…
Added 51 mins ago
Data Engineer - Snowflake & DBT
Kapitus
Arlington, VA
…Senior-level candidates (8+ years) are considered for Senior Data Engineer and should demonstrate workstream-level technical leadership, design ownership, code-review responsibility, and…
Added 51 mins ago
Data Engineer - Snowflake & DBT
Kapitus
Arlington, VA
…Senior-level candidates (8+ years) are considered for Senior Data Engineer and should demonstrate workstream-level technical leadership, design ownership, code-review responsibility, and…

Amazon

Business Intelligence Engineer, Amazon Customer Service

Seattle, WA, United States

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Job details

Posting language: English
Posted: Oct 27, 2026

Original job description

Description

Customer Experience Products (CXP) is part of Amazon's Customer Service (CS) organization, focused on measuring and improving every customer service interaction across chat, voice, bots, and digital self-service. Our BIEs sit at the intersection of data engineering, analytics, and product: we build the data infrastructure, metrics frameworks, and decision-support surfaces that CS leadership relies on to evaluate performance, shape OP planning, and drive customer-facing product improvements.

You will join a team of data engineers, BIEs, and analysts who own the full analytics lifecycle for CXP. From clickstream ingestion through semantic modeling to VP-level dashboards, the work you do here directly shapes how Amazon understands and improves the customer service experience.

Key job responsibilities

Engage closely with Engineers, Scientists, and Data Engineers on developing BI and analytics solutions to support customer-facing CS products
Support A/B experiment feature testing and analysis
Build and analyze key metrics to uncover trends and root causes of issues
Own the design, development, and maintenance of ongoing data pipelines, metrics, reports, visualizations, analyses, and dashboards to drive business decisions
Help define requirements around customer service interactions and establish actionable insights
Apply generative AI tools and techniques (such as LLM-based summarization, natural language querying, and automated insight generation) to improve analytics productivity and stakeholder self-service capabilities
Partner with cross-functional teams to instrument new data collection, close measurement gaps, and build unified views of customer journeys across products and channels

A day in the life

We thrive on solving challenging problems to innovate for our customers. By pushing the boundaries of technology, we create unparalleled experiences that enable us to rapidly adapt in a dynamic environment. Our decisions are guided by data, and we collaborate with engineering, science, and product teams to foster an innovative learning environment.

If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you. At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you're passionate about this role and want to make an impact on a global scale, please apply.

Basic Qualifications

4+ years of analyzing and interpreting data with Redshift, Oracle, NoSQL etc. experience
1+ years of developing automated reporting experience
Bachelor's degree or foreign equivalent in Computer Science, Engineering, Mathematics, Statistics, Economics, or a related field
Experience with data visualization using Tableau, Quicksight, or similar tools
Experience with data modeling, warehousing and building ETL pipelines
Experience in Statistical Analysis packages such as R, SAS and Matlab
Experience using SQL to pull data from a database or data warehouse and scripting experience (Python) to process data for modeling

Preferred Qualifications

Experience with AWS solutions such as EC2, DynamoDB, S3, and Redshift
Experience in data mining, ETL, etc. and using databases in a business environment with large-scale, complex datasets

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits .

USA, WA, Seattle - 99,500.00 - 160,000.00 USD annually

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More about this job

Skills

Business intelligence
Customer service
Data engineering
Amazon Redshift
Oracle
NoSQL
Reporting
Computer science
Statistics
Data visualization
Tableau
Data modelling
Warehouse operations
R
SAS
SQL
Data warehouse
Python
Manage quantitative data
AWS
Amazon DynamoDB
Data mining
Recruitment
Mental health

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