Jobs in the United States

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Added 1 min ago
Director, AI and Analytics
UFCU Main
Austin, TX
Added 1 min ago
Lead Software Engineer - Java, React, AWS
JPMC page
Jersey City, NJ
As a Senior Lead Software Engineer at JPMorganChase within the Chief Technology Office team, you will shape architecture and drive delivery across the firm's state-of-the-art technology…
Added 4 mins ago
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Principal Site Reliability Automation Developer - US REMOTE
Oracle
Oklahoma City, OK
- $102,300 to $209,500 USD / year
Lead complex production investigations and engineer durable long-term fixes
Added 4 mins ago
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Senior Platform Software Engineer - OCI
Oracle
Oklahoma City, OK
- $92,500 to $209,500 USD / year
Oracle Cloud Infrastructure (OCI) is looking for a Senior Platform Software Engineer to join the PKI team responsible for building and operating cloud-scale Public Key Infrastructure…
Added 4 mins ago
Senior Logistics Engineer
Huntington Ingalls Industries
Oklahoma City, OK
…customers. Our capabilities range from C5ISR, AI and Big Data, cyber operations and synthetic training environments to fleet sustainment, environmental remediation and the largest family of…
Added 4 mins ago
Staff Full-stack Engineer - Shopping (Remote-eligible)
Capital One
Oklahoma City, OK
As a Staff Engineer at Capital One, you will be part of a community of technical experts working to define the future of banking in the cloud. You will work alongside our talented team of…
Added 4 mins ago
Senior Staff Engineer - Agentic Identity
Cisco
Oklahoma City, OK
Drive Cross-Functional Alignment: Partner with Security, AI Platform, Product, and Cloud Operations teams to align identity architecture with operational constraints and customer workflows.
Added 4 mins ago
Senior Financial Planning & Analysis Manager
Cornerstone OnDemand
Oklahoma City, OK
Serve as the primary finance partner to Engineering, Product, and Technical Operations leadership, translating technical roadmaps into financial plans and trade-offs
Added 7 mins ago
VP APPLICATION DEVELOPMENT
Logan Finance Corporation
United States
…infrastructure - building the tools that give Logan's lending operations a competitive…
Added 7 mins ago
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Client Computing Engineer
TEKsystems
Lancaster, PA
- $110,000 to $125,000 USD / year
The Client Computing Engineer plays a critical role designing and deploying client computing related
Added 7 mins ago
T
Network Administrator
TEKsystems
Eagan, MN
- $30 to $35 USD / hour
DescriptionWe are seeking a Network Engineer to support our client and perform LAN and Wi-Fi monitoring and support. This individual will be expected to work independently or…
Added 10 mins ago
Substation Engineer Consultant 2 - Grid
Sargent & Lundy
Cranberry Township, PA
…new and existing high voltage substations. As a Substation Engineer Consultant, you…
Added 10 mins ago
Substation Engineer Consultant 2 - Grid
Sargent & Lundy
Elkridge, MD
…new and existing high voltage substations. As a Substation Engineer Consultant, you…
Added 10 mins ago
Substation Engineer Consultant 2 - Grid
Sargent & Lundy
Cary, NC
…new and existing high voltage substations. As a Substation Engineer Consultant, you…
Added 10 mins ago
Substation Engineer Consultant 2 - Grid
Sargent & Lundy
Boise, ID
…new and existing high voltage substations. As a Substation Engineer Consultant, you…
Added 10 mins ago
Substation Engineer Consultant 2 - Grid
Sargent & Lundy
Boise, ID
…new and existing high voltage substations. As a Substation Engineer Consultant, you…
Added 10 mins ago
Transmission and Distribution Engineering Consultant 2 - Grid
Sargent & Lundy
Charlotte, NC
You will work on challenging assignments from individual projects, large projects, major programs, to large scale engineering only, Engineer Procure and EPC projects.
Added 13 mins ago
Data Analytics Engineer
Citibank, N.A.
United States
…and every sector that shapes your daily life, our Enterprise Operations & Technology teams are charged with a mission that rivals any large tech company. Our technology solutions are the…
Added 14 mins ago
Associate Director, Practice Builder
Default Brand
Billings, MT
Added 14 mins ago
RFID Store Design/Operations Engineer, RFID Program Management
Amazon Development Center U.S., Inc.
Seattle, WA
…Customers need help adapting their infrastructure, tools, and operations to maximize the value they can extract from JWO’s RFID technologies. The RFID Program Management Team seeks an…
Added 14 mins ago
Senior Software Development Engineer, AWS Transform
Amazon Development Center U.S., Inc.
Dallas, TX
…large-scale application migrations. As a Senior Software Development Engineer on this team, you will work across the full stack, from designing the distributed systems and services that…
Added 14 mins ago
Software Development Engineer, AWS Transform
Amazon Development Center U.S., Inc.
Dallas, TX
…large-scale application migrations. As a Software Development Engineer on this team, you will work across the full stack, from designing the distributed systems and services that power…
Added 14 mins ago
Software Development Engineer, AWS Transform
Amazon Development Center U.S., Inc.
Dallas, TX
…large-scale application migrations. As a Software Development Engineer on this team, you will work across the full stack, from designing the distributed systems and services that power…
Added 14 mins ago
A
Field Service Engineer
Actalent
Phoenix, AZ
- $25 to $33 USD / hour
We are looking for a skilled Field Service Engineer to support our AMHS Operations Team. This position is responsible for maintaining, troubleshooting, and repairing Automated Material…
Added 15 mins ago
Sr AWS Cloud Engineer- Remote
Ingram Micro Inc
Remote, United States
A Senior AWS Cloud Project Engineer is responsible for designing, implementing, and delivering AWS-based cloud solutions that align with client needs and organizational objectives. This…

Amazon

Business Intelligence Engineer, Amazon Customer Service

Seattle, WA, United States

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Job details

Posting language: English
Posted: Oct 27, 2026

Original job description

Description

Customer Experience Products (CXP) is part of Amazon's Customer Service (CS) organization, focused on measuring and improving every customer service interaction across chat, voice, bots, and digital self-service. Our BIEs sit at the intersection of data engineering, analytics, and product: we build the data infrastructure, metrics frameworks, and decision-support surfaces that CS leadership relies on to evaluate performance, shape OP planning, and drive customer-facing product improvements.

You will join a team of data engineers, BIEs, and analysts who own the full analytics lifecycle for CXP. From clickstream ingestion through semantic modeling to VP-level dashboards, the work you do here directly shapes how Amazon understands and improves the customer service experience.

Key job responsibilities

Engage closely with Engineers, Scientists, and Data Engineers on developing BI and analytics solutions to support customer-facing CS products
Support A/B experiment feature testing and analysis
Build and analyze key metrics to uncover trends and root causes of issues
Own the design, development, and maintenance of ongoing data pipelines, metrics, reports, visualizations, analyses, and dashboards to drive business decisions
Help define requirements around customer service interactions and establish actionable insights
Apply generative AI tools and techniques (such as LLM-based summarization, natural language querying, and automated insight generation) to improve analytics productivity and stakeholder self-service capabilities
Partner with cross-functional teams to instrument new data collection, close measurement gaps, and build unified views of customer journeys across products and channels

A day in the life

We thrive on solving challenging problems to innovate for our customers. By pushing the boundaries of technology, we create unparalleled experiences that enable us to rapidly adapt in a dynamic environment. Our decisions are guided by data, and we collaborate with engineering, science, and product teams to foster an innovative learning environment.

If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you. At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you're passionate about this role and want to make an impact on a global scale, please apply.

Basic Qualifications

4+ years of analyzing and interpreting data with Redshift, Oracle, NoSQL etc. experience
1+ years of developing automated reporting experience
Bachelor's degree or foreign equivalent in Computer Science, Engineering, Mathematics, Statistics, Economics, or a related field
Experience with data visualization using Tableau, Quicksight, or similar tools
Experience with data modeling, warehousing and building ETL pipelines
Experience in Statistical Analysis packages such as R, SAS and Matlab
Experience using SQL to pull data from a database or data warehouse and scripting experience (Python) to process data for modeling

Preferred Qualifications

Experience with AWS solutions such as EC2, DynamoDB, S3, and Redshift
Experience in data mining, ETL, etc. and using databases in a business environment with large-scale, complex datasets

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits .

USA, WA, Seattle - 99,500.00 - 160,000.00 USD annually

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More about this job

Skills

Business intelligence
Customer service
Data engineering
Amazon Redshift
Oracle
NoSQL
Reporting
Computer science
Statistics
Data visualization
Tableau
Data modelling
Warehouse operations
R
SAS
SQL
Data warehouse
Python
Manage quantitative data
AWS
Amazon DynamoDB
Data mining
Recruitment
Mental health

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