Jobs in the United States

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Added 15 mins ago
EG
Quality Assurance Engineer - PHP
Eliassen Group
Nashville, TN
- $40 to $50 USD / hour
Our client seeks a results-driven Senior Quality Assurance Engineer to support Policyholder Portal applications. The role requires manual, automation, mobile, API, and database testing…
Added 15 mins ago
EG
Full Stack PHP Developer
Eliassen Group
Nashville, TN
- $70 to $80 USD / hour
Our client seeks an experienced Full Stack Developer to join a modernization initiative supporting a customer-facing commercial mortgage platform. This is an opportunity to work on the…
Added 15 mins ago
EG
Senior Java Full-Stack Developer
Eliassen Group
Nashville, TN
- $70 to $80 USD / hour
Our client is seeking a Senior Java Full-Stack Developer to design, build, and support scalable software solutions across the full application stack. This individual will work as part of a…
Added 22 mins ago
W
Photo Specialist
Walgreens
PINOLE, CA
- $16.9 to $20.5 USD / hour
…providing expert photo services, digital passport photos, and support for customer service transactions, including FedEx, Western Union, and online order fulfillment. Owns the inventory,…
Added 22 mins ago
GP
Software Engineer - Full Stack
Global Payment Holdi
Denver, CO
- $91,900 to $130,000 USD / year
Design, develop, and maintain scalable, reusable, and responsive web applications across multiple devices and platforms.
Added 29 mins ago
EG
Quality Assurance Engineer - PHP
Eliassen Group
Lincoln, NE
- $40 to $50 USD / hour
Our client seeks a results-driven Senior Quality Assurance Engineer to support Policyholder Portal applications. The role requires manual, automation, mobile, API, and database testing…
Added 29 mins ago
EG
Senior Java Full-Stack Developer
Eliassen Group
Lincoln, NE
- $70 to $80 USD / hour
Our client is seeking a Senior Java Full-Stack Developer to design, build, and support scalable software solutions across the full application stack. This individual will work as part of a…
Added 29 mins ago
EG
Full Stack PHP Developer
Eliassen Group
Lincoln, NE
- $70 to $80 USD / hour
Our client seeks an experienced Full Stack Developer to join a modernization initiative supporting a customer-facing commercial mortgage platform. This is an opportunity to work on the…
Added 35 mins ago
EG
Senior Java Full-Stack Developer
Eliassen Group
Charleston, WV
- $70 to $80 USD / hour
Our client is seeking a Senior Java Full-Stack Developer to design, build, and support scalable software solutions across the full application stack. This individual will work as part of a…
Added 35 mins ago
EG
Quality Assurance Engineer - PHP
Eliassen Group
Charleston, WV
- $40 to $50 USD / hour
Our client seeks a results-driven Senior Quality Assurance Engineer to support Policyholder Portal applications. The role requires manual, automation, mobile, API, and database testing…
Added 35 mins ago
EG
Full Stack PHP Developer
Eliassen Group
Charleston, WV
- $70 to $80 USD / hour
Our client seeks an experienced Full Stack Developer to join a modernization initiative supporting a customer-facing commercial mortgage platform. This is an opportunity to work on the…
Added 36 mins ago
Senior Analytics Engineer
COLLETTE TRAVEL SERVICE INC
Pawtucket, RI
…operational data into well-modeled, business-ready datasets that support marketing, web insights, behavioral analytics, business intelligence, and AI-powered…
Added 38 mins ago
Sr. Analytics & AI Specialist Solutions Architect, AGS US Specialist SA
Amazon Web Services, Inc.
Boston, MA · Austin, TX · Arlington, VA · Atlanta, GA · New York, NY · East Palo Alto, CA · Herndon, VA · Chicago, IL · Dallas, TX
…providing tailored service, unmatched technology, and unwavering support. We dive deep to understand each customer's unique challenges, then craft innovative solutions that accelerate their…
Added 41 mins ago
Field Service Engineer 1
GE HealthCare
Remote, United States
Utilize the GEHC escalation process, as needed, and work closely with region and national support to define and implement corrective action plans to resolve customer issues in a timely…
Added 42 mins ago
EG
Senior Java Full-Stack Developer
Eliassen Group
Indianapolis, IN
- $70 to $80 USD / hour
Our client is seeking a Senior Java Full-Stack Developer to design, build, and support scalable software solutions across the full application stack. This individual will work as part of a…
Added 42 mins ago
EG
Full Stack PHP Developer
Eliassen Group
Indianapolis, IN
- $70 to $80 USD / hour
Our client seeks an experienced Full Stack Developer to join a modernization initiative supporting a customer-facing commercial mortgage platform. This is an opportunity to work on the…
Added 42 mins ago
EG
Quality Assurance Engineer - PHP
Eliassen Group
Indianapolis, IN
- $40 to $50 USD / hour
Our client seeks a results-driven Senior Quality Assurance Engineer to support Policyholder Portal applications. The role requires manual, automation, mobile, API, and database testing…
Added 46 mins ago
CO
Senior Research and Evaluation Specialist - Custody Health Services
County of Santa Clara
Santa Clara County, CA
- $64.98 to $79.02 USD / hour
…programs/services and community needs, to increase knowledge to support recommendations for best practices for agency programs and…
Added 56 mins ago
AU
Aquatic Resources Extension Agent - West Region
Auburn University
Fayette, AL
- $47,310 USD / year
…occasionally contribute to grant writing and other activities that support applied research and demonstrations benefiting clients. The EA will use multiple educational delivery methods to…
Added 56 mins ago
HN
Card Product Manager Sr
Huntington National Bank
Hoover, AL
- $70,000 to $140,000 USD / year
Support management in the building of business cases for addressing risks and opportunities and manage the implementation of the solution all aimed at increasing spend and balance growth,…
Added 57 mins ago
EG
Full Stack PHP Developer
Eliassen Group
Montgomery, AL
- $70 to $80 USD / hour
Our client seeks an experienced Full Stack Developer to join a modernization initiative supporting a customer-facing commercial mortgage platform. This is an opportunity to work on the…
Added 57 mins ago
EG
Quality Assurance Engineer - PHP
Eliassen Group
Montgomery, AL
- $40 to $50 USD / hour
Our client seeks a results-driven Senior Quality Assurance Engineer to support Policyholder Portal applications. The role requires manual, automation, mobile, API, and database testing…
Added 57 mins ago
EG
Senior Java Full-Stack Developer
Eliassen Group
Montgomery, AL
- $70 to $80 USD / hour
Our client is seeking a Senior Java Full-Stack Developer to design, build, and support scalable software solutions across the full application stack. This individual will work as part of a…
Added 1 hour ago
Groomer
Petco Animal Supplies Stores, Inc.
Suffolk, VA
…their favorite meals and toys, to trusted supplies and expert support from people who get it, because we live it. We believe in the universal truths of pet parenthood - the boundless boops,…
Added 1 hour ago
Dog Trainer
Petco Animal Supplies Stores, Inc.
Bailey's Crossroads, VA
…their favorite meals and toys, to trusted supplies and expert support from people who get it, because we live it. We believe in the universal truths of pet parenthood - the boundless boops,…

Amazon Web Services, Inc.

Technical Program Manager III, Customer Outcomes and Resilience Engineering

Seattle, WA, United States
Dallas, TX, United States

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Job details

Posting language: English
Posted: Nov 4, 2026

Original job description

AWS Applied AI Solutions (AAIS) is building toward a future where every business innovates with Amazon AI teammates. To get there, we build AI solutions that improve human capabilities and transform entire business functions. We create end-to-end products that surprise and delight out-of-the-box, making complex things easy and hard things possible, with no cloud experience required. We start with customers who embrace the future and build bridges to meet the rest where they are. We pursue ambitious opportunities with conviction, and we are looking for builders who share that mindset.

Are you passionate about driving change and transforming how organizations deliver customer resilience at scale? The Customer Outcomes and Resilience Engineering (CORE) organization is seeking a results-oriented Technical Program Manager to create and drive projects and programs that support a unified real-time incident response and complex escalation recovery function into a single AI-first operating model. You will help deliver work in support of the transformation of a 300+ person organization from reactive to proactive - resolving customer issues, preventing recurrence, and shipping production AI capabilities at scale.

As a Technical Program Manager in CORE, you will lead projects aligned to our regional leaders, helping to own and define how the organization scales customer resilience and onboarding across regions. Working with Generative AI and Agentic AI technology initiatives, you will partner with business leaders to understand their requirements across critical incidents and escalations, and collaborate with builder teams to create scalable long-term mechanisms that turn every incident into an input that improves the system. Your work will keep the flywheel between front-line resolution and upstream service improvement compounding quarter over quarter, delivering the Unified Operations set of services that delight our customers.

Key job responsibilities

Drive end-to-end delivery of complex cross-functional programs that unify incident detection and response with escalation services, managing the lifecycle from requirements definition through implementation and operational excellence
Partner with regional business leaders and engineering teams to define technical requirements and create scalable mechanisms that transform reactive processes into proactive AI-enabled systems
Participate in architecture discussions and technical strategy decisions, using your technical judgment to question proposals, test assumptions, and ensure solutions scale to meet the ambitious business case across four global regions
Build consensus across stakeholders including field operations, engineering, product, and senior leadership by providing clear context on business and technology choices, harmonizing discordant views, and driving crisp decisions
Analyze program health through metrics and data, proactively identify and mitigate risks before they become blockers, and drive continuous process improvements that simplify operations and eliminate barriers to innovation

A day in the life You will organize design reviews with partner engineering teams, asking probing questions to ensure designs meet customer needs. You will break down large, complex problems into manageable pieces, create strategic narratives for leadership reviews, and drive resolution of blockers across the organization. Your proven track record of taking end-to-end ownership will enable you to successfully deliver results in a fast-paced and dynamic business environment where you influence without explicit authority. You will be highly analytical, resourceful, customer-focused, and team-oriented, with the ability to work independently under time constraints to meet deadlines.

About the team CORE combines Incident Detection and Response (IDR) and Enhanced Support Services (ES2) under single leadership as one operational team. Running 24x7 across four regions for top-tier customers, CORE is part of Amazon Web Services Applied AI Solutions, an organization building toward a future where every business innovates with Amazon AI teammates. We build AI solutions that improve human capabilities and transform entire business functions, creating end-to-end products that surprise and delight out-of-the-box.

We pursue ambitious opportunities with conviction and are looking for builders who share that mindset. Our team is focused on transforming how we deliver customer outcomes - turning every incident into an opportunity to improve the system and shipping production AI capabilities at scale. You will work in an inclusive culture that empowers team members to deliver the best results for our customers through collaboration, innovation, and continuous learning.

Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.

Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud.

Here at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity and AmazeCon conferences, inspire us to never stop embracing our uniqueness.

We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Basic qualifications

6+ years of technical product or program management experience
7+ years of working directly with engineering teams experience
3+ years of software development experience
Experience managing programs across cross functional teams, building processes and coordinating release schedules Preferred qualifications
5+ years of project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experience
Experience managing projects across cross functional teams, building sustainable processes and coordinating release schedules

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, TX, Dallas - 148,700.00 - 201,200.00 USD annually USA, WA, Seattle - 148,700.00 - 201,200.00 USD annually

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More about this job

Skills

AWS
Incident response
Leadership
Work independently
Meet deadlines
Cloud computing
Program management
Software development
Project management
Recruitment
Mental health

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