Jobs in the United States

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Added 1 min ago
Mechanical Department Lead
Cementation USA
Salt Lake City, UT
Assist the team in identifying long lead procurement items, provide coaching on current industry delivery periods, coach discipline Engineers on the preparation of technical and scope of…
Added 1 min ago
Industrial Market Sector Leader
HDR
Phoenix, AZ · Tucson, AZ · Albuquerque, NM
The position will assist the Area Manager and RBG Manager to deliver services within the Industrial sector. Key responsibilities consist of helping to drive client management, monitoring…
Added 3 mins ago
MI
Quality Transformation Engineer
Moog Inc
Murphy, NC
- $60,000 to $80,000 USD / year
Moog is a performance culture that empowers people to achieve great things. Our people enjoy solving interesting technical challenges in a culture where everyone trusts each other to do the…
Added 3 mins ago
VH
Registered Nurse - Assistant Nurse Manager
Veterans Health Administration
Portland, OR
- $99,226 to $169,316 USD / year
The Assistant Nurse Manager (ANM) supports the Nurse Manager (NM) with supervisory duties and responsibility and accountability for the 24/7 operations of their designated units. They…
Added 3 mins ago
VH
Licensed Practical or Vocational Nurse, PACT - Outpatient
Veterans Health Administration
Roseburg, OR
- $48,694 to $82,838 USD / year
This position is eligible for the Education Debt Reduction Program (EDRP), a student loan payment reimbursement program. You must meet specific individual eligibility requirements in…
Added 3 mins ago
VH
Licensed Practical or Vocational Nurse, PACT - Outpatient
Veterans Health Administration
Roseburg, OR
- $48,694 to $82,838 USD / year
This position is eligible for the Education Debt Reduction Program (EDRP), a student loan payment reimbursement program. You must meet specific individual eligibility requirements in…
Added 3 mins ago
BP
Management & Program Analyst
Bonneville Power Administration
Portland, OR · Vancouver, WA
- $114,684 to $149,091 USD / year
…existing contracts; monitors vendor performance, coordinates delivery schedules, and manages technical deliverables to mitigate contract and program…
Added 3 mins ago
Credit Risk Review Director
Eastern Bank
Wakefield, MA
Responsibility for overseeing the delivery of high-quality reviews, the performance of which cause minimal disruption to the business.
Added 4 mins ago
Deputy Program Manager/Business Analyst
ECS FEDERAL LLC
MCB Quantico, VA
The Deputy PM will assist with the overall execution of program activities for the Marine Corps M&RA client at Quantico, VA. Own project planning, delivery, staffing, and client…
Added 4 mins ago
Program Manager (AR)
Keytronic
Springdale, AR
SUPERVISION GIVEN/RECEIVED: This position is supervised by the Business Unit Manager and may receive direction from SR. Program Manager. Position has no direct supervisory responsibilities,…
Added 5 mins ago
BH
Respiratory Pulmonary Specialist
Bassett Healthcare Network
Cooperstown, NY · Oneonta, NY
- $35.33 to $52.99 USD / hour
Under the supervision of the Manager and the Medical Director of the Pulmonary Function Laboratory the Respiratory Pulmonary Specialist will perform advanced, multifaceted, ATS…
Added 5 mins ago
Product Manager - Money Movement
The Northern Trust Company
Chicago, IL
The Product Manager – Money Movement supports the strategy, development, delivery, and ongoing evolution of digital payment capabilities across Wealth Management. This role manages products…
Added 6 mins ago
MI
Senior Help Desk Manager
mPower, Inc.
Bethesda, MD
- $125,000 to $145,000 USD / year
mPower, Inc. is seeking an experienced and results-driven Senior Help Desk Manager to lead and oversee the delivery of comprehensive IT support services for its customer.
Added 6 mins ago
MI
IT Service Manager
mPower, Inc.
Bethesda, MD
- $125,000 to $145,000 USD / year
mPower, Inc. is seeking an experienced and results-driven IT Service Manager to lead and oversee the delivery of comprehensive IT support services for its customer.
Added 6 mins ago
MI
Help Desk Engineering Manager
mPower, Inc.
Bethesda, MD
- $125,000 to $145,000 USD / year
mPower, Inc. is seeking an experienced and results-driven Help Desk Engineering Manager to lead and oversee the delivery of comprehensive IT support services for its customer.
Added 6 mins ago
NO
IT Specialist (Network Services)
National Oceanic and Atmospheric Administration
Silver Spring, MD · Indianapolis, IN · Boulder, CO
- $107,428 to $187,093 USD / year
…service at the enterprise level. Structure strategic direction, technical governance, and contract oversight for N-Wave contract personnel, commercial telecommunications carriers, and Cloud…
Added 6 mins ago
NO
IT Specialist (Network Services)
National Oceanic and Atmospheric Administration
Silver Spring, MD · Boulder, CO · Indianapolis, IN
- $107,428 to $187,093 USD / year
…service at the enterprise level. Structure strategic direction, technical governance, and contract oversight for N-Wave contract personnel, commercial telecommunications carriers, and Cloud…
Added 6 mins ago
UA
Interdisciplinary
U.S. Army Corps of Engineers
Seattle, WA
- $119,630 to $160,638 USD / year
…Assist other managers who have been assigned projects within the program area with funding needs, stakeholder concerns, and procedural advice. | Serves as a Technical Manager and…
Added 7 mins ago
Project Management Specialist
The Boeing Company
El Segundo, CA
…communicate with all required functions & suppliers from early program bidding thru final product delivery; delivering subsystem structure hardware to the factory floor on-time & within…
Added 7 mins ago
Salesforce Enablement Analyst
Telix Pharmaceuticals (AMER)
Remote, United States
The Salesforce Enablement Analyst will be part of the Business Operations team at Telix. Reporting directly to the Manager, Business Operations, this role will serve as the frontline owner…
Added 8 mins ago
Maintenance Manager
Aligned Data Centers, LLC
United States
Design and implement a proactive maintenance program that includes preventive, predictive, and corrective maintenance strategies to ensure optimal performance of all facility systems.
Added 8 mins ago
FH
RN Observation Unit 7p-7:30a
Frederick Health
Frederick, MD
- $55.17 USD / hour
…customer service philosophy and adheres to the FH Compliance Program, including following all regulatory requirements and the FH Standards of…
Added 8 mins ago
Industrial Market Sector Leader
HDR
Phoenix, AZ · Tucson, AZ · Albuquerque, NM
The position will assist the Area Manager and RBG Manager to deliver services within the Industrial sector. Key responsibilities consist of helping to drive client management, monitoring…
Added 9 mins ago
FE
Supervisory Emergency Management Specialist (Recovery)
Federal Emergency Management Agency
Charleston, WV
- $106,437 to $138,370 USD / year
Assures that assessments adequately determine needed and available resources (e.g. technical expertise, equipment, and infrastructure) and capacities.
Added 9 mins ago
VH
Medical Support Assistant (Advanced)
Veterans Health Administration
Alexandria, LA
- $48,877 to $63,539 USD / year
…deemed at least equivalent to that gained in a conventional U.S. program by a private organization specializing in the interpretation of foreign educational…

Amazon Web Services, Inc.

Technical Program Manager III, Customer Outcomes and Resilience Engineering

Seattle, WA, United States
Dallas, TX, United States

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Job details

Posting language: English
Posted: Nov 4, 2026

Original job description

AWS Applied AI Solutions (AAIS) is building toward a future where every business innovates with Amazon AI teammates. To get there, we build AI solutions that improve human capabilities and transform entire business functions. We create end-to-end products that surprise and delight out-of-the-box, making complex things easy and hard things possible, with no cloud experience required. We start with customers who embrace the future and build bridges to meet the rest where they are. We pursue ambitious opportunities with conviction, and we are looking for builders who share that mindset.

Are you passionate about driving change and transforming how organizations deliver customer resilience at scale? The Customer Outcomes and Resilience Engineering (CORE) organization is seeking a results-oriented Technical Program Manager to create and drive projects and programs that support a unified real-time incident response and complex escalation recovery function into a single AI-first operating model. You will help deliver work in support of the transformation of a 300+ person organization from reactive to proactive - resolving customer issues, preventing recurrence, and shipping production AI capabilities at scale.

As a Technical Program Manager in CORE, you will lead projects aligned to our regional leaders, helping to own and define how the organization scales customer resilience and onboarding across regions. Working with Generative AI and Agentic AI technology initiatives, you will partner with business leaders to understand their requirements across critical incidents and escalations, and collaborate with builder teams to create scalable long-term mechanisms that turn every incident into an input that improves the system. Your work will keep the flywheel between front-line resolution and upstream service improvement compounding quarter over quarter, delivering the Unified Operations set of services that delight our customers.

Key job responsibilities

Drive end-to-end delivery of complex cross-functional programs that unify incident detection and response with escalation services, managing the lifecycle from requirements definition through implementation and operational excellence
Partner with regional business leaders and engineering teams to define technical requirements and create scalable mechanisms that transform reactive processes into proactive AI-enabled systems
Participate in architecture discussions and technical strategy decisions, using your technical judgment to question proposals, test assumptions, and ensure solutions scale to meet the ambitious business case across four global regions
Build consensus across stakeholders including field operations, engineering, product, and senior leadership by providing clear context on business and technology choices, harmonizing discordant views, and driving crisp decisions
Analyze program health through metrics and data, proactively identify and mitigate risks before they become blockers, and drive continuous process improvements that simplify operations and eliminate barriers to innovation

A day in the life You will organize design reviews with partner engineering teams, asking probing questions to ensure designs meet customer needs. You will break down large, complex problems into manageable pieces, create strategic narratives for leadership reviews, and drive resolution of blockers across the organization. Your proven track record of taking end-to-end ownership will enable you to successfully deliver results in a fast-paced and dynamic business environment where you influence without explicit authority. You will be highly analytical, resourceful, customer-focused, and team-oriented, with the ability to work independently under time constraints to meet deadlines.

About the team CORE combines Incident Detection and Response (IDR) and Enhanced Support Services (ES2) under single leadership as one operational team. Running 24x7 across four regions for top-tier customers, CORE is part of Amazon Web Services Applied AI Solutions, an organization building toward a future where every business innovates with Amazon AI teammates. We build AI solutions that improve human capabilities and transform entire business functions, creating end-to-end products that surprise and delight out-of-the-box.

We pursue ambitious opportunities with conviction and are looking for builders who share that mindset. Our team is focused on transforming how we deliver customer outcomes - turning every incident into an opportunity to improve the system and shipping production AI capabilities at scale. You will work in an inclusive culture that empowers team members to deliver the best results for our customers through collaboration, innovation, and continuous learning.

Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.

Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud.

Here at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity and AmazeCon conferences, inspire us to never stop embracing our uniqueness.

We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Basic qualifications

6+ years of technical product or program management experience
7+ years of working directly with engineering teams experience
3+ years of software development experience
Experience managing programs across cross functional teams, building processes and coordinating release schedules Preferred qualifications
5+ years of project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experience
Experience managing projects across cross functional teams, building sustainable processes and coordinating release schedules

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, TX, Dallas - 148,700.00 - 201,200.00 USD annually USA, WA, Seattle - 148,700.00 - 201,200.00 USD annually

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More about this job

Skills

AWS
Incident response
Leadership
Work independently
Meet deadlines
Cloud computing
Program management
Software development
Project management
Recruitment
Mental health

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