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Added 3 mins ago
Senior Program Manager
Miltope
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…team to successfully execute company operational plans. The Senior Program Manager (SPM) is a mission-critical leader who owns delivery outcomes for complex, multi-disciplinary programs…
Added 6 mins ago
Software Development Manager, AWS Tagris
Amazon Development Center U.S., Inc.
Seattle, WA
- Own the technical vision and product roadmap for your team's services, defining system architecture and aligning priorities across engineering, product management, and partner teams to…
Added 6 mins ago
Software Devevelopment Manager, AWS Bill Adjustments, AWS Invoicing
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Arlington, VA
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Added 7 mins ago
Senior Manager, Engineering
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…and safety practices, to effectively oversee the Machine Shop…
Added 7 mins ago
CI
Operations Manager, Recovery & Reentry
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- $98,300 to $122,100 USD / year
Work with the Recovery Services Grants and Planning Manager to track and maintain program budget, grant adherence, and all grant reporting requirements.
Added 7 mins ago
Principal Archeologist
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Remote, United States
…of the U.S. The Principal Archaeologist will serve as both a senior technical authority and strategic business leader responsible for growing and leading the Cultural Resources practice in…
Added 8 mins ago
Director, Head of AML Investigations
Scotiabank
Dallas, TX
Global Banking & Markets provides a full range of investment banking, credit and risk management products and services relevant to the financing and strategic development needs of our…
Added 8 mins ago
Principal Product Manager, AI Platforms (GTM Excellence)
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United States
Experience: 8-10+ years of experience with a strong technical background in Systems Management, Product Management, or technical Program Management, including extensive experience leading…
Added 8 mins ago
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Partner with program leadership, systems engineering, and customers to align technical solutions with mission objectives.
Added 8 mins ago
Sr. Manager, Bus. Development & Campaign Support (Onsite)
RTX
United States
We have a rare opportunity for a Senior Manager, Business Development and Campaign Support role at our East Hartford, CT Campus.
Added 9 mins ago
Senior Business Systems Analyst
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Join our team as a senior business systems analyst. In this role, you will act as a link between the technical team and other areas of the business, focusing on implementing business…
Added 9 mins ago
Fiscal Analyst 3 (Multiple positions)
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Serves as Senior Analyst for the division coordinators, provide technical and back-up support to the Budget Manager position.
Added 10 mins ago
Director of Sales, Americas (East Region)
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Boston, MA
Elevate strategic account management, building senior-level customer relationships, identifying whitespace, and driving multi-year growth across priority accounts.
Added 11 mins ago
Senior Project Manager - Manufacturing
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The Senior Project Manager is responsible for the successful execution of assigned projects across various customer accounts, from small scale to large, complex tasks. This role leads a…
Added 11 mins ago
Field Sales Manager, Power Generation & Lighting
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Fairview, MT
We are seeking an experienced Field Sales Manager based in North Dakota to grow our power generation, lighting, and related field services business throughout the Bakken and surrounding…
Added 11 mins ago
DT Project Manager (Hybrid)
RTX
United States
The Digital Technology (DT) Program Management Office (PMO) is currently searching for an experienced Project Management professional who can work independently in a matrixed environment.…
Added 11 mins ago
Program Quality & Mission Assurance Leader onsite Tucson, AZ
RTX
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We are currently seeking an experienced professional for our Senior Manager, Quality & Mission Assurance for an onsite leadership position in Tucson, AZ on the Stinger team. You will work…
Added 14 mins ago
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Product Dev Mgr
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- $160,000 to $170,000 USD / year
Position: Product Development Manager, Technical & Customer Support Services
Added 15 mins ago
Branch Manager
AIRGAS Airgas USA, LLC
Crystal River, FL
Act as a bridge between employees and management, providing performance mentorship and guidance in collaboration with Human Resources and senior management.
Added 16 mins ago
Senior Manager, Global Business Development
Cognex Corporation
Natick, MA
ABM Strategy & Change Management: Proven track record of successfully re-building or pivoting a global inside sales organization from traditional outbound/inbound to an outbound ABM…
Added 19 mins ago
Technology Manager Material Characterization
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Drive adoption of Lean principles, project/program management best practices, and operational discipline across all team activities.
Added 22 mins ago
Logistician _ PMA 242
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SSI needs to add an experienced Senior Operations Logistics Manager to support our current list of services provided for the U.S. Navy.
Added 23 mins ago
Audit Associate (January 2027) - Harrison, NY
PKFOD
Harrison, NY
…accounting tasks with direct supervision of an in-charge accountant/Manager. This individual will assist the Senior or in-charge in the development of audit strategy, planning, review and…
Added 24 mins ago
Staff, Advanced Analytics
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…instrumental in building and scaling an efficient, effective incentive program for our…
Added 24 mins ago
Strategic Program Manager, Implementation (MANTL)
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Remote, United States
…organization. The position partners closely with Delivery leadership, Technical Services, Product, Customer Success, and executive customer stakeholders to align implementation objectives,…

Amazon Web Services, Inc.

Technical Program Manager III, Customer Outcomes and Resilience Engineering

Seattle, WA, United States
Dallas, TX, United States

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Job details

Posting language: English
Posted: Nov 4, 2026

Original job description

AWS Applied AI Solutions (AAIS) is building toward a future where every business innovates with Amazon AI teammates. To get there, we build AI solutions that improve human capabilities and transform entire business functions. We create end-to-end products that surprise and delight out-of-the-box, making complex things easy and hard things possible, with no cloud experience required. We start with customers who embrace the future and build bridges to meet the rest where they are. We pursue ambitious opportunities with conviction, and we are looking for builders who share that mindset.

Are you passionate about driving change and transforming how organizations deliver customer resilience at scale? The Customer Outcomes and Resilience Engineering (CORE) organization is seeking a results-oriented Technical Program Manager to create and drive projects and programs that support a unified real-time incident response and complex escalation recovery function into a single AI-first operating model. You will help deliver work in support of the transformation of a 300+ person organization from reactive to proactive - resolving customer issues, preventing recurrence, and shipping production AI capabilities at scale.

As a Technical Program Manager in CORE, you will lead projects aligned to our regional leaders, helping to own and define how the organization scales customer resilience and onboarding across regions. Working with Generative AI and Agentic AI technology initiatives, you will partner with business leaders to understand their requirements across critical incidents and escalations, and collaborate with builder teams to create scalable long-term mechanisms that turn every incident into an input that improves the system. Your work will keep the flywheel between front-line resolution and upstream service improvement compounding quarter over quarter, delivering the Unified Operations set of services that delight our customers.

Key job responsibilities

Drive end-to-end delivery of complex cross-functional programs that unify incident detection and response with escalation services, managing the lifecycle from requirements definition through implementation and operational excellence
Partner with regional business leaders and engineering teams to define technical requirements and create scalable mechanisms that transform reactive processes into proactive AI-enabled systems
Participate in architecture discussions and technical strategy decisions, using your technical judgment to question proposals, test assumptions, and ensure solutions scale to meet the ambitious business case across four global regions
Build consensus across stakeholders including field operations, engineering, product, and senior leadership by providing clear context on business and technology choices, harmonizing discordant views, and driving crisp decisions
Analyze program health through metrics and data, proactively identify and mitigate risks before they become blockers, and drive continuous process improvements that simplify operations and eliminate barriers to innovation

A day in the life You will organize design reviews with partner engineering teams, asking probing questions to ensure designs meet customer needs. You will break down large, complex problems into manageable pieces, create strategic narratives for leadership reviews, and drive resolution of blockers across the organization. Your proven track record of taking end-to-end ownership will enable you to successfully deliver results in a fast-paced and dynamic business environment where you influence without explicit authority. You will be highly analytical, resourceful, customer-focused, and team-oriented, with the ability to work independently under time constraints to meet deadlines.

About the team CORE combines Incident Detection and Response (IDR) and Enhanced Support Services (ES2) under single leadership as one operational team. Running 24x7 across four regions for top-tier customers, CORE is part of Amazon Web Services Applied AI Solutions, an organization building toward a future where every business innovates with Amazon AI teammates. We build AI solutions that improve human capabilities and transform entire business functions, creating end-to-end products that surprise and delight out-of-the-box.

We pursue ambitious opportunities with conviction and are looking for builders who share that mindset. Our team is focused on transforming how we deliver customer outcomes - turning every incident into an opportunity to improve the system and shipping production AI capabilities at scale. You will work in an inclusive culture that empowers team members to deliver the best results for our customers through collaboration, innovation, and continuous learning.

Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.

Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud.

Here at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity and AmazeCon conferences, inspire us to never stop embracing our uniqueness.

We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Basic qualifications

6+ years of technical product or program management experience
7+ years of working directly with engineering teams experience
3+ years of software development experience
Experience managing programs across cross functional teams, building processes and coordinating release schedules Preferred qualifications
5+ years of project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experience
Experience managing projects across cross functional teams, building sustainable processes and coordinating release schedules

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, TX, Dallas - 148,700.00 - 201,200.00 USD annually USA, WA, Seattle - 148,700.00 - 201,200.00 USD annually

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More about this job

Skills

AWS
Incident response
Leadership
Work independently
Meet deadlines
Cloud computing
Program management
Software development
Project management
Recruitment
Mental health

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