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Added 9 mins ago
Data Architect - 12 month contract
Euna Solutions
Atlanta, GA
…who will define it. You'll set the reference architecture, engineering patterns, and governance posture for an entire data program - then roll up your sleeves and build alongside the team…
Added 11 mins ago
Senior Manager, Software Development
Hearst
South San Francisco, CA
Zynx Health, part of the Hearst Health Network, is seeking a Senior Manager, Software Development to lead software engineering execution across multiple development teams. This role…
Added 12 mins ago
DevSecOps Senior Automation Platform Engineer
CACI, INC.-FEDERAL
Aberdeen Proving Ground, MD
The DSO Platform is a regularly evolving suite of software development and delivery tools. It is hosted on AWS and leverages all cloud native technologies. It is a container driven…
Added 12 mins ago
Senior Dashboard Developer
CACI, INC.-FEDERAL
Ashburn, VA
Bachelor's degree + 8 years of experience in related fields, such as software development, dashboard development, full-stack development, front-end development, or business intelligence…
Added 12 mins ago
Solid Waste Engineering Designer
HDR
Honolulu, HI
Working under the supervision of the Area Solid Waste Section Manager and senior engineering staff, the Solid Waste Designer supports the planning, design, permitting, and construction of…
Added 12 mins ago
Solid Waste EIT
HDR
Honolulu, HI
Working under the supervision of the Area Solid Waste Section Manager and senior engineering staff, the Solid Waste Engineer-in-Training supports the planning, design, permitting, and…
Added 22 mins ago
Technical Delivery Manager - Digital Engineering
CVS Health
Remote, United States
In this role, you will be working across multiple engineering teams to drive the delivery of our digital products focused on helping people live healthier lives. As a Technical Delivery…
Added 23 mins ago
Solid Waste Engineering Designer
HDR
Honolulu, HI
Working under the supervision of the Area Solid Waste Section Manager and senior engineering staff, the Solid Waste Designer supports the planning, design, permitting, and construction of…
Added 23 mins ago
Solid Waste EIT
HDR
Honolulu, HI
Working under the supervision of the Area Solid Waste Section Manager and senior engineering staff, the Solid Waste Engineer-in-Training supports the planning, design, permitting, and…
Added 23 mins ago
DevSecOps Senior Automation Platform Engineer
CACI
Aberdeen Proving Ground, MD · Aberdeen Proving Ground
The DSO Platform is a regularly evolving suite of software development and delivery tools. It is hosted on AWS and leverages all cloud native technologies. It is a container driven…
Added 24 mins ago
Solid Waste Engineering Designer
HDR
Honolulu, HI
Working under the supervision of the Area Solid Waste Section Manager and senior engineering staff, the Solid Waste Designer supports the planning, design, permitting, and construction of…
Added 24 mins ago
Solid Waste EIT
HDR
Honolulu, HI
Working under the supervision of the Area Solid Waste Section Manager and senior engineering staff, the Solid Waste Engineer-in-Training supports the planning, design, permitting, and…
Added 29 mins ago
Senior Project Manager - Industrial Electrical Construction
NORLEE INVESTMENTS LLC
Jacksonville, FL
Senior Project Manager – Industrial / Mission Critical Electrical Construction
Added 29 mins ago
Lead Infrastructure Engineer
JPMC page
Jersey City, NJ
As a Sr Manager of Infrastructure Engineering at JPMorganChase within the Corporate Technology Observability and Logging Platforms team, you will serve as the senior technical authority for…
Added 31 mins ago
Product Manager - MyProtection: Policy Lifecycle & Billing + OnePolicy
United States
The Product Manager is responsible for defining product vision, roadmap, delivery, adoption, and business outcomes for assigned products, platforms, or applications, with emphasis on policy…
Added 31 mins ago
Product Manager - Coverage Expansion & Allied Innovation
United States
The Product Manager is responsible for defining product vision, roadmap, delivery, launch, adoption, expansion, and business outcomes for assigned products, platforms, or applications. The…
Added 31 mins ago
Product Manager, MyAdvice: Education & Engagement
United States
The Product Manager is responsible for defining product vision, roadmap, delivery, adoption, and business outcomes for assigned products, platforms, or applications. The role partners…
Added 31 mins ago
Account Manager
Aptean
UNAVAILABLE
We’re looking for an Account Manager, AI to join us remotely in the US. The position is fulltime. You’ll join an awesome team to support our growing customer base.
Added 31 mins ago
Account Manager
Aptean
UNAVAILABLE
We’re looking for an Account Manager, AI to join us remotely in the US. The position is fulltime. You’ll join an awesome team to support our growing customer base.
Added 1 hour ago
Senior Project Manager (DHS, FEMA)
SHR Consulting Group, LLC
Alexandria, VA
SHR Consulting Group is seeking a Senior Project Manager who is ready to join us at an exciting time of rapid growth to support new efforts for the Federal Emergency Management Agency…
Added 1 hour ago
G
Senior Preconstruction Manager - Industrial
GPAC
Westmont, IL
- $150,000 to $186,000 USD / year
A respected commercial general contractor in the western Chicago suburbs is looking for a Senior Preconstruction Manager to lead its industrial work from early concept through buyout.…
Added 1 hour ago
Contract Specialist Level 1 (Construction Contracts)
MTA
New York, NY
Business Unit: MTA Construction & Development
Added 1 hour ago
Senior Manager, Product Management - Developer Experience, AI Coding Tools & Developer Research
Capital One
New York, NY
As a Senior Manager of Product Management for Inner Loop, you will own the measurement and acceleration of how 14K+ developers write, test, and ship code at Capital One. You'll define the…
Added 1 hour ago
Senior Manager, Product Management - Enterprise Services Risk
Capital One
New York, NY
…Research, Analytics, Mathematics, Computer Science, Computer Engineering, Software Engineering, Mechanical Engineering, Information Systems or a related quantitative field), Business or…
Added 1 hour ago
Senior Technical Program Manager, Discovery Tech, US Prime & Marketing Technology
Amazon
New York, NY
…marketers work through AI-native workflows. We are looking for a Senior Technical Program Manager who can operate across both, driving execution on complex cross-functional programs while…

Amazon Web Services, Inc.

Technical Program Manager III, Customer Outcomes and Resilience Engineering

Seattle, WA, United States
Dallas, TX, United States

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Job details

Posting language: English
Posted: Nov 4, 2026

Original job description

AWS Applied AI Solutions (AAIS) is building toward a future where every business innovates with Amazon AI teammates. To get there, we build AI solutions that improve human capabilities and transform entire business functions. We create end-to-end products that surprise and delight out-of-the-box, making complex things easy and hard things possible, with no cloud experience required. We start with customers who embrace the future and build bridges to meet the rest where they are. We pursue ambitious opportunities with conviction, and we are looking for builders who share that mindset.

Are you passionate about driving change and transforming how organizations deliver customer resilience at scale? The Customer Outcomes and Resilience Engineering (CORE) organization is seeking a results-oriented Technical Program Manager to create and drive projects and programs that support a unified real-time incident response and complex escalation recovery function into a single AI-first operating model. You will help deliver work in support of the transformation of a 300+ person organization from reactive to proactive - resolving customer issues, preventing recurrence, and shipping production AI capabilities at scale.

As a Technical Program Manager in CORE, you will lead projects aligned to our regional leaders, helping to own and define how the organization scales customer resilience and onboarding across regions. Working with Generative AI and Agentic AI technology initiatives, you will partner with business leaders to understand their requirements across critical incidents and escalations, and collaborate with builder teams to create scalable long-term mechanisms that turn every incident into an input that improves the system. Your work will keep the flywheel between front-line resolution and upstream service improvement compounding quarter over quarter, delivering the Unified Operations set of services that delight our customers.

Key job responsibilities

Drive end-to-end delivery of complex cross-functional programs that unify incident detection and response with escalation services, managing the lifecycle from requirements definition through implementation and operational excellence
Partner with regional business leaders and engineering teams to define technical requirements and create scalable mechanisms that transform reactive processes into proactive AI-enabled systems
Participate in architecture discussions and technical strategy decisions, using your technical judgment to question proposals, test assumptions, and ensure solutions scale to meet the ambitious business case across four global regions
Build consensus across stakeholders including field operations, engineering, product, and senior leadership by providing clear context on business and technology choices, harmonizing discordant views, and driving crisp decisions
Analyze program health through metrics and data, proactively identify and mitigate risks before they become blockers, and drive continuous process improvements that simplify operations and eliminate barriers to innovation

A day in the life You will organize design reviews with partner engineering teams, asking probing questions to ensure designs meet customer needs. You will break down large, complex problems into manageable pieces, create strategic narratives for leadership reviews, and drive resolution of blockers across the organization. Your proven track record of taking end-to-end ownership will enable you to successfully deliver results in a fast-paced and dynamic business environment where you influence without explicit authority. You will be highly analytical, resourceful, customer-focused, and team-oriented, with the ability to work independently under time constraints to meet deadlines.

About the team CORE combines Incident Detection and Response (IDR) and Enhanced Support Services (ES2) under single leadership as one operational team. Running 24x7 across four regions for top-tier customers, CORE is part of Amazon Web Services Applied AI Solutions, an organization building toward a future where every business innovates with Amazon AI teammates. We build AI solutions that improve human capabilities and transform entire business functions, creating end-to-end products that surprise and delight out-of-the-box.

We pursue ambitious opportunities with conviction and are looking for builders who share that mindset. Our team is focused on transforming how we deliver customer outcomes - turning every incident into an opportunity to improve the system and shipping production AI capabilities at scale. You will work in an inclusive culture that empowers team members to deliver the best results for our customers through collaboration, innovation, and continuous learning.

Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.

Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud.

Here at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity and AmazeCon conferences, inspire us to never stop embracing our uniqueness.

We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Basic qualifications

6+ years of technical product or program management experience
7+ years of working directly with engineering teams experience
3+ years of software development experience
Experience managing programs across cross functional teams, building processes and coordinating release schedules Preferred qualifications
5+ years of project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experience
Experience managing projects across cross functional teams, building sustainable processes and coordinating release schedules

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, TX, Dallas - 148,700.00 - 201,200.00 USD annually USA, WA, Seattle - 148,700.00 - 201,200.00 USD annually

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Skills

AWS
Incident response
Leadership
Work independently
Meet deadlines
Cloud computing
Program management
Software development
Project management
Recruitment
Mental health

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