Jobs in the United States

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Added 12 mins ago
Risk Manager II, WWOS AMER Resilience
Amazon
Goodyear, AZ
As a Resilience Manager, you will design, build, and own the systems, frameworks, and programs that enable 24/7 operational continuity across Amazon's global network. This requires both the…
Added 12 mins ago
Vehicle Remarketing - EV Brand Manager
JPMorgan Chase
Tempe, AZ
As a Vice President, Vehicle Remarketing Brand Manager in Chase Auto Private Label Captive Finance, you serve as a strategic partner to manufacturer clients, brand teams, retailers, and…
Added 13 mins ago
Program Manager Senior
USAA
Phoenix, AZ
We are seeking a strategic Marketing Program Manager Senior to lead complex, cross-functional initiatives that advance marketing priorities and deliver measurable business outcomes. This…
Added 13 mins ago
GA
Sr Technical Program Manager
GE Aerospace
Phoenix, AZ
- $95,000 to $150,000 USD / year
Working as the Program Manager – Global Mobility & Talent Management Technology, you will be responsible for working in lock-step with application or domain leaders acting as a senior…
Added 13 mins ago
C
Product Manager – Retirement Services
Cognizant
Phoenix, AZ
- $150,000 to $180,000 USD / year
As a Product Manager – Retirement Services, you will make an impact by serving as the strategic bridge between business stakeholders, client leadership, and delivery teams to drive…
Added 13 mins ago
Digital Program Manager
Datavant
Phoenix, AZ
Participate in special projects and strategic initiatives that support the growth and success of our digital products and programs.
Added 13 mins ago
Manufacturing Manager - Training
GE HealthCare
Phoenix, AZ
The Training Manager leads the site-wide training strategy to build workforce capability, accelerate onboarding, and support operational excellence. This role oversees training program…
Added 13 mins ago
Net Zero Manager, Supplier Clean Energy
Meta
Phoenix, AZ
Meta's Net Zero team drives Net Zero strategy, programs and engagement across the company and with our partners. We seek an experienced teammate to lead supplier clean electricity…
Added 18 mins ago
Sr. Program Manager - IS ERP
UHS
KING OF PRUSSIA, PA
The Sr. Program Manager – IS ERP supports the ongoing operation, governance, optimization, and continuous improvement of UHS ERP services. Coordinates activities across ERP, Information…
Added 49 mins ago
Senior Project Manager
Singleton Construction
Lancaster, OH
As a Senior Project Manager, you'll provide leadership across large-scale construction programs while overseeing project execution, team development, financial performance, and customer…
Added 50 mins ago
Senior Program Manager
Northramp LLC
Washington, DC
Northramp is seeking an experienced Senior Program Manager to lead a multi-phase Service Desk modernization engagement for a federal agency. The agency is consolidating distributed Level 1…
Added 55 mins ago
Sr. Manager, Engineering Program Management, Publishing Platforms - Retail & Marcom Engineering
Apple
Sunnyvale, CA
This role owns the engineering program function for Apple’s publishing platform, partnering directly with senior engineering and business leadership to shape strategic direction while…
Added 1 hour ago
Senior Manager, Regional Event Marketing
BMO Bank N.A.
Virtual, GA
The Senior Manager, Regional Event Marketing is a strategic leader responsible for translating regional business priorities into integrated marketing strategies that drive growth, deepen…
Added 1 hour ago
M
Director, MAVS Technology & Product
Microsoft
WA · Redmond, WA · Redmond
- $142,800 to $304,200 USD / year
We are looking for a Director Level Technical Program Manager who will sit at the intersection of engineering, risk and strategy with deep cross domain fluency, exceptional communication…
Added 1 hour ago
M
Principal Datacenter Operations Manager
Microsoft
IL · Chicago, IL · Chicago
- $140,200 to $312,000 USD / year
…planning, allocating resources across campuses, sites, and programs based on business priority, infrastructure complexity, operational risk, portfolio demand, and long-term capability…
Added 1 hour ago
M
Senior Software Engineering Manager
Microsoft
WA · Redmond, WA · Redmond
- $119,800 to $261,000 USD / year
…engineers, working with our partners to identify and build strategic examples of AI innovation, and delivering a framework for integration of our modules into Microsoft’s AI Platform. As a…
Added 1 hour ago
M
Regional Datacenter Business Operations Program Manager
Microsoft
WA · GA · TX · DC · AZ · Redmond, WA · Atlanta, GA · San Antonio, TX · Washington, DC · Phoenix, AZ · Redmond · Atlanta · San Antonio · Washington · Phoenix
- $102,600 to $225,800 USD / year
…cloud services. As a Regional Datacenter Business Operations Program Manager, you will perform a key role in delivering the core infrastructure and foundational technologies for Microsoft's…
Added 1 hour ago
M
Principal Technical Program Manager
Microsoft
WA · CA · Redmond, WA · Mountain View, CA · Redmond · Mountain View
- $142,800 to $304,200 USD / year
Define the strategy, program architecture, goals, success criteria, and multi-semester roadmap for large, complex trust, security, compliance, and AI-accelerating automation programs.
Added 1 hour ago
Process Improvement Specialist
Northern Light Health
Ellsworth, ME
…with a clear understanding of system level trends and areas of risk and opportunity. They will demonstrate a deep understanding of change management and high reliability principles and will…
Added 1 hour ago
Net Zero Manager, Supplier Clean Energy
Meta
Honolulu, HI
Meta's Net Zero team drives Net Zero strategy, programs and engagement across the company and with our partners. We seek an experienced teammate to lead supplier clean electricity…
Added 1 hour ago
Global Supply Manager (GSM) - iPhone
Apple
Cupertino, CA
Note: Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program.
Added 1 hour ago
Project Manager DTRA
The Tauri Group
Lorton, VA
Advise the program team on risk assessment and risk management, technology portfolio and pipeline management, business and contracting strategies, technology transfers, and intellectual…
Added 1 hour ago
Environmental Manager-2676
Right Talent Right Now
Wisconsin Rapids, WI
The Environmental Manager position is responsible for planning, coordinating, managing, and carrying out the Wisconsin Rapids Mill's environmental programs including air quality, water…
Added 1 hour ago
Grants Manager
SAVE
Fremont, CA
he Grants and Compliance Manager supports SAVE by managing overall grant application efforts, optimizing the grant administration process, supporting the financial stability and growth of…
Added 1 hour ago
Program Manager, R&D Quality Assurance, GCP - MA
North Star Staffing Solutions, Inc.
Cambridge, MA
Responsible for collaborating with Global Compound Support Quality Assurance function to develop and implement a strategic audit plan for the development of all assigned US compounds.…

Amazon Web Services, Inc.

Technical Program Manager III, Customer Outcomes and Resilience Engineering

Seattle, WA, United States
Dallas, TX, United States

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Job details

Posting language: English
Posted: Nov 4, 2026

Original job description

AWS Applied AI Solutions (AAIS) is building toward a future where every business innovates with Amazon AI teammates. To get there, we build AI solutions that improve human capabilities and transform entire business functions. We create end-to-end products that surprise and delight out-of-the-box, making complex things easy and hard things possible, with no cloud experience required. We start with customers who embrace the future and build bridges to meet the rest where they are. We pursue ambitious opportunities with conviction, and we are looking for builders who share that mindset.

Are you passionate about driving change and transforming how organizations deliver customer resilience at scale? The Customer Outcomes and Resilience Engineering (CORE) organization is seeking a results-oriented Technical Program Manager to create and drive projects and programs that support a unified real-time incident response and complex escalation recovery function into a single AI-first operating model. You will help deliver work in support of the transformation of a 300+ person organization from reactive to proactive - resolving customer issues, preventing recurrence, and shipping production AI capabilities at scale.

As a Technical Program Manager in CORE, you will lead projects aligned to our regional leaders, helping to own and define how the organization scales customer resilience and onboarding across regions. Working with Generative AI and Agentic AI technology initiatives, you will partner with business leaders to understand their requirements across critical incidents and escalations, and collaborate with builder teams to create scalable long-term mechanisms that turn every incident into an input that improves the system. Your work will keep the flywheel between front-line resolution and upstream service improvement compounding quarter over quarter, delivering the Unified Operations set of services that delight our customers.

Key job responsibilities

Drive end-to-end delivery of complex cross-functional programs that unify incident detection and response with escalation services, managing the lifecycle from requirements definition through implementation and operational excellence
Partner with regional business leaders and engineering teams to define technical requirements and create scalable mechanisms that transform reactive processes into proactive AI-enabled systems
Participate in architecture discussions and technical strategy decisions, using your technical judgment to question proposals, test assumptions, and ensure solutions scale to meet the ambitious business case across four global regions
Build consensus across stakeholders including field operations, engineering, product, and senior leadership by providing clear context on business and technology choices, harmonizing discordant views, and driving crisp decisions
Analyze program health through metrics and data, proactively identify and mitigate risks before they become blockers, and drive continuous process improvements that simplify operations and eliminate barriers to innovation

A day in the life You will organize design reviews with partner engineering teams, asking probing questions to ensure designs meet customer needs. You will break down large, complex problems into manageable pieces, create strategic narratives for leadership reviews, and drive resolution of blockers across the organization. Your proven track record of taking end-to-end ownership will enable you to successfully deliver results in a fast-paced and dynamic business environment where you influence without explicit authority. You will be highly analytical, resourceful, customer-focused, and team-oriented, with the ability to work independently under time constraints to meet deadlines.

About the team CORE combines Incident Detection and Response (IDR) and Enhanced Support Services (ES2) under single leadership as one operational team. Running 24x7 across four regions for top-tier customers, CORE is part of Amazon Web Services Applied AI Solutions, an organization building toward a future where every business innovates with Amazon AI teammates. We build AI solutions that improve human capabilities and transform entire business functions, creating end-to-end products that surprise and delight out-of-the-box.

We pursue ambitious opportunities with conviction and are looking for builders who share that mindset. Our team is focused on transforming how we deliver customer outcomes - turning every incident into an opportunity to improve the system and shipping production AI capabilities at scale. You will work in an inclusive culture that empowers team members to deliver the best results for our customers through collaboration, innovation, and continuous learning.

Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.

Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud.

Here at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity and AmazeCon conferences, inspire us to never stop embracing our uniqueness.

We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Basic qualifications

6+ years of technical product or program management experience
7+ years of working directly with engineering teams experience
3+ years of software development experience
Experience managing programs across cross functional teams, building processes and coordinating release schedules Preferred qualifications
5+ years of project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experience
Experience managing projects across cross functional teams, building sustainable processes and coordinating release schedules

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, TX, Dallas - 148,700.00 - 201,200.00 USD annually USA, WA, Seattle - 148,700.00 - 201,200.00 USD annually

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Skills

AWS
Incident response
Leadership
Work independently
Meet deadlines
Cloud computing
Program management
Software development
Project management
Recruitment
Mental health

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