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Associate Director, Corporate Strategy
Sarepta Therapeutics, Inc.
Cambridge, MA
- $160,800 to $201,000 USD / year
…nervous system, and cardiac diseases. Our next-generation siRNA platform is focused on chronically administered therapies for neurodegenerative and pulmonary…
Added 1 hour ago
PG
Senior Vice President, Retail Media
Publicis Groupe Holdings B.V
New York, NY
- $180,215 to $299,637 USD / year
…experience required. A combination of agency, retail media network, platform, or CPG brand experience is highly…
Added 1 hour ago
PG
Senior Vice President, Resource Management
Publicis Groupe Holdings B.V
New York, NY · Chicago, IL · Troy, MI · Rogers, AR
- $180,215 to $299,637 USD / year
Added 1 hour ago
PG
Manager, Retail Consultancy
Publicis Groupe Holdings B.V
Minneapolis, MN
- $75,050 to $107,835 USD / year
The Power of One starts with our people! To do powerful things, we offer powerful resources. Our best-in-class wellness and benefits offerings include:
Added 1 hour ago
Manager Salesforce Applications
Advanced Drainage Systems, Inc.
Hilliard, OH
…maintenance, and continuous improvement of the enterprise Salesforce platform and related capabilities supporting Sales, Marketing, and Customer Service. This leader translates business…
Added 1 hour ago
Senior Safety Manager or Safety Manager
Lemartec Corp
Canton, OH
…Lemartec delivers complex projects across industrial, aviation, power, and large commercial markets. Led at the segment level by Manny Garcia-Tunon, the General Building Operating Group…
Added 1 hour ago
Data Analyst I - Distribution System Operations
FirstEnergy
Akron, OH
Develop tools using platforms such as Data Bricks, Toad Database, RapidMiner, Python, Power BI, Power Automate, Power Apps or other similar tools.
Added 1 hour ago
Director - AI Product Manager - AI Controls & Observability
Edward Jones
Saint Louis, MO
…as the product -owning firmwide, reusable, and scalable AI platform capabilities that power AI Product Manager experiences rather than discrete…
Added 1 hour ago
ConvergeHEALTH Life Sciences - Product Management & Strategy Manager - Products & Platforms
Deloitte
Saint Louis, MO
The core focus of this role is the Converge for Life Sciences portfolio, Deloitte's AI-enabled platform portfolio for the modern life sciences enterprise. The Market Access AI platform is…
Added 1 hour ago
ConvergeHEALTH Life Sciences - Product Management & Strategy Manager - Products & Platforms
Deloitte
Kansas City, MO
The core focus of this role is the Converge for Life Sciences portfolio, Deloitte's AI-enabled platform portfolio for the modern life sciences enterprise. The Market Access AI platform is…
Added 1 hour ago
O
Supply Chain Operations- Principal Supply Demand Planner 4
Oracle
Jefferson City, MO
- $102,300 to $209,500 USD / year
+ Familiarity with cloud/platform environments such as OCI, AWS, Azure, or Google Cloud (IaaS/PaaS/SaaS), especially where supply planning is tied to capacity delivery.
Added 1 hour ago
Advanced Practice Provider-General Surgery
Canyons Medical Group
United States
It means joining the Power of We, building an environment where providers and caregivers can deliver the best in healthcare. Realizing each caregiver and volunteer is vital to providing…
Added 1 hour ago
Nurse Practitioner Urology
Canyons Medical Group
United States
It means joining the Power of We, building an environment where providers and caregivers can deliver the best in healthcare. Realizing each caregiver and volunteer is vital to providing…
Added 1 hour ago
Advanced Practice Provider Urology
Canyons Medical Group
United States
It means joining the Power of We, building an environment where providers and caregivers can deliver the best in healthcare. Realizing each caregiver and volunteer is vital to providing…
Added 1 hour ago
Sr Manager, Performance Analytics & Insights, Oncology
Pfizer
Jefferson City, MO
Global Commercial Analytics (GCA) harnesses the power of data to drive robust analytical insights that inform some of Pfizer's most critical business decisions. Within Oncology, our…
Added 1 hour ago
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NA Sales Representative, Data Platform - Financial Services & Insurance
Oracle
Jefferson City, MO
- $126,600 to $217,700 USD / year
Only Oracle brings together the data, infrastructure, applications, and expertise to power everything from industry innovations to life-saving care. And with AI embedded across our products…
Added 1 hour ago
Fellow, Agentic AI Software
Advanced Micro Devices, Inc
Austin, TX
At AMD, we believe technology has the power to solve the world’s most important challenges. From advancing healthcare and scientific discovery to powering AI and the technologies people…
Added 1 hour ago
Principal Software Engineer, Agentic AI
Advanced Micro Devices, Inc
Austin, TX
At AMD, we believe technology has the power to solve the world’s most important challenges. From advancing healthcare and scientific discovery to powering AI and the technologies people…
Added 2 hours ago
O
NA Sales Representative, Data Platform - Manufacturing & Transportation
Oracle
Jefferson City, MO
- $110,000 to $194,400 USD / year
Oracle is helping the world's leading manufacturers and transportation organizations unlock the power of their data to transform operations, accelerate innovation, and create competitive…
Added 2 hours ago
Sales Development Representative
iCIMS Talent Acquisition
UNAVAILABLE
ICIMS is a leading enterprise hiring platform that combines the scale and reliability of enterprise software with the transformative power of AI. Thousands of organizations across more than…
Added 3 hours ago
B
Seasonal Retail Stocking Associate - Part Time
Burlington
Surprise, AZ
- $15.15 USD / hour
- Part-time
Receive freight and convey shipments from the shipping/receiving platform to backroom
Added 3 hours ago
Sr. Administrative Assistant - AZ - College of Dental Medicine
Midwestern University
Glendale, AZ
Provide full support in the use of the Canvas platform to set up courses and modules, create/maintain access for faculty, staff and students each quarter, create quizzes and tests, enter…
Added 3 hours ago
Accountant II - Operations Accounting
Arizona Public Service
PHOENIX, AZ
…longest-serving energy provider, our more than 6,000 dedicated employees power our vision of creating a sustainable energy future for…
Added 3 hours ago
Software Engineer, AI Products - MCP Manager
Usercentrics
NY · New York, NY
…Manager (MCPM) is our newest product: a governance and management platform for Model Context Protocol (MCP), the emerging standard that connects AI agents to business systems like…
Added 3 hours ago
Customer Success Manager, AI Products - MCP Manager
Usercentrics
NY · New York, NY
…Manager (MCPM) is our newest product: a governance and management platform for Model Context Protocol (MCP), the emerging standard that connects AI agents to business systems like…

Amazon Web Services, Inc.

Technical Program Manager III, Customer Outcomes and Resilience Engineering

Seattle, WA, United States
Dallas, TX, United States

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Job details

Posting language: English
Posted: Nov 4, 2026

Original job description

AWS Applied AI Solutions (AAIS) is building toward a future where every business innovates with Amazon AI teammates. To get there, we build AI solutions that improve human capabilities and transform entire business functions. We create end-to-end products that surprise and delight out-of-the-box, making complex things easy and hard things possible, with no cloud experience required. We start with customers who embrace the future and build bridges to meet the rest where they are. We pursue ambitious opportunities with conviction, and we are looking for builders who share that mindset.

Are you passionate about driving change and transforming how organizations deliver customer resilience at scale? The Customer Outcomes and Resilience Engineering (CORE) organization is seeking a results-oriented Technical Program Manager to create and drive projects and programs that support a unified real-time incident response and complex escalation recovery function into a single AI-first operating model. You will help deliver work in support of the transformation of a 300+ person organization from reactive to proactive - resolving customer issues, preventing recurrence, and shipping production AI capabilities at scale.

As a Technical Program Manager in CORE, you will lead projects aligned to our regional leaders, helping to own and define how the organization scales customer resilience and onboarding across regions. Working with Generative AI and Agentic AI technology initiatives, you will partner with business leaders to understand their requirements across critical incidents and escalations, and collaborate with builder teams to create scalable long-term mechanisms that turn every incident into an input that improves the system. Your work will keep the flywheel between front-line resolution and upstream service improvement compounding quarter over quarter, delivering the Unified Operations set of services that delight our customers.

Key job responsibilities

Drive end-to-end delivery of complex cross-functional programs that unify incident detection and response with escalation services, managing the lifecycle from requirements definition through implementation and operational excellence
Partner with regional business leaders and engineering teams to define technical requirements and create scalable mechanisms that transform reactive processes into proactive AI-enabled systems
Participate in architecture discussions and technical strategy decisions, using your technical judgment to question proposals, test assumptions, and ensure solutions scale to meet the ambitious business case across four global regions
Build consensus across stakeholders including field operations, engineering, product, and senior leadership by providing clear context on business and technology choices, harmonizing discordant views, and driving crisp decisions
Analyze program health through metrics and data, proactively identify and mitigate risks before they become blockers, and drive continuous process improvements that simplify operations and eliminate barriers to innovation

A day in the life You will organize design reviews with partner engineering teams, asking probing questions to ensure designs meet customer needs. You will break down large, complex problems into manageable pieces, create strategic narratives for leadership reviews, and drive resolution of blockers across the organization. Your proven track record of taking end-to-end ownership will enable you to successfully deliver results in a fast-paced and dynamic business environment where you influence without explicit authority. You will be highly analytical, resourceful, customer-focused, and team-oriented, with the ability to work independently under time constraints to meet deadlines.

About the team CORE combines Incident Detection and Response (IDR) and Enhanced Support Services (ES2) under single leadership as one operational team. Running 24x7 across four regions for top-tier customers, CORE is part of Amazon Web Services Applied AI Solutions, an organization building toward a future where every business innovates with Amazon AI teammates. We build AI solutions that improve human capabilities and transform entire business functions, creating end-to-end products that surprise and delight out-of-the-box.

We pursue ambitious opportunities with conviction and are looking for builders who share that mindset. Our team is focused on transforming how we deliver customer outcomes - turning every incident into an opportunity to improve the system and shipping production AI capabilities at scale. You will work in an inclusive culture that empowers team members to deliver the best results for our customers through collaboration, innovation, and continuous learning.

Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.

Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud.

Here at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity and AmazeCon conferences, inspire us to never stop embracing our uniqueness.

We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Basic qualifications

6+ years of technical product or program management experience
7+ years of working directly with engineering teams experience
3+ years of software development experience
Experience managing programs across cross functional teams, building processes and coordinating release schedules Preferred qualifications
5+ years of project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experience
Experience managing projects across cross functional teams, building sustainable processes and coordinating release schedules

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, TX, Dallas - 148,700.00 - 201,200.00 USD annually USA, WA, Seattle - 148,700.00 - 201,200.00 USD annually

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More about this job

Skills

AWS
Incident response
Leadership
Work independently
Meet deadlines
Cloud computing
Program management
Software development
Project management
Recruitment
Mental health

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