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Warehouse Logistics 3PL Manager
Nebius
United States
…hundreds of engineers with deep expertise across hardware, software and AI…
Added 1 min ago
Senior Software Engineer - Procore AI Experience
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TX
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Added 1 min ago
Project Leader Middletown RI
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Information Assurance Security Engineer - Top Secret
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…input/output processes and working parameters for hardware/software…
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Quality Control Manager
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Havre De Grace, MD
- $115,000 USD / year
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Added 2 mins ago
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Behavioral Scientist, Senior
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- $160,000 to $175,000 USD / year
Engage with senior government stakeholders to understand complex business needs, translate them into advanced data engineering and analytics objectives, and develop comprehensive strategies…
Added 2 mins ago
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Data Analyst
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Jefferson City, MO
- $100,000 to $110,000 USD / year
The Data Engineer/Analyst collaborates with clients, data scientists, and software engineers to develop and optimize data pipelines, ETL processes, and database structures that support IRS…
Added 2 mins ago
Platform Engineer - Remote
SitusAMC
Jefferson City, MO
This highly visible role partners with engineering, DevOps, Agile delivery, security, infrastructure, architecture, compliance, and business stakeholders. The role also leads the Azure…
Added 2 mins ago
DBA Claims Administrator
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Added 2 mins ago
Software Engineer
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Work closely with software engineering mentors to deliver one or more features within the scope of Cloud Services.
Added 2 mins ago
UI Software Developer - .Net - Remote
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Added 2 mins ago
Buyer Planner
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You will collaborate with internal teams including the Supply Chain Manager, Operations, Quality, Engineering, the Sourcing Manager and Operational Excellence teams. You will also interact…
Added 3 mins ago
Engineer II - Water Resources
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Hydrologic and Hydraulic (H&H) design of culverts, bridges and dams and produce engineering drawings for stormwater control BMPs
Added 3 mins ago
Technologist
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…requirements needed to meet project timelines. Work closely with manager to adjust priorities and workload as needed to meet commercialization timeline…
Added 3 mins ago
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Project Manager
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Kansas City, KS
- $120,000 to $150,000 USD / year
Job Title: Project Manager (Direct Placement, Competitive Salary, Growth Opportunities)Job DescriptionThis Project Manager role focuses on leading large-scale warehouse and industrial…
Added 4 mins ago
Data Center Facility Manager
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Leesburg, VA
You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with…
Added 4 mins ago
Sr Program Manager, AWS Health & Safety
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Quality Assurance Manager, Alexa Audio
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Added 5 mins ago
Sales Area Manager - Silicon Valley
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You will own NI's business in the densest engineering market in the world. The companies building AI chips, data center hardware, satellites, EVs, and medical devices all need to test what…
Added 5 mins ago
Business Development Manager – Industrial Automation
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The Business Development Manager – Industrial Automation is a senior individual contributor responsible for identifying, developing, and closing new business opportunities for Branson…
Added 6 mins ago
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BAS / Controls Assistant Project Manager
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- $78,750 to $95,812.5 USD / year
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Added 6 mins ago
Senior Manager, Engineering Management
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Added 7 mins ago
Business Process Manager (Expert)
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We are looking for experienced Program Manager to join our technology-based program supporting a key government customer. This program will deliver engineering services for network…
Added 7 mins ago
Project Manager II - BATDOK Product Support
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Facilitate communication among designers, software engineering teams, and customers, ensuring consistent understanding of project requirements and progress.

Amazon Web Services, Inc.

Technical Program Manager III, Customer Outcomes and Resilience Engineering

Seattle, WA, United States
Dallas, TX, United States

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Job details

Posting language: English
Posted: Nov 4, 2026

Original job description

AWS Applied AI Solutions (AAIS) is building toward a future where every business innovates with Amazon AI teammates. To get there, we build AI solutions that improve human capabilities and transform entire business functions. We create end-to-end products that surprise and delight out-of-the-box, making complex things easy and hard things possible, with no cloud experience required. We start with customers who embrace the future and build bridges to meet the rest where they are. We pursue ambitious opportunities with conviction, and we are looking for builders who share that mindset.

Are you passionate about driving change and transforming how organizations deliver customer resilience at scale? The Customer Outcomes and Resilience Engineering (CORE) organization is seeking a results-oriented Technical Program Manager to create and drive projects and programs that support a unified real-time incident response and complex escalation recovery function into a single AI-first operating model. You will help deliver work in support of the transformation of a 300+ person organization from reactive to proactive - resolving customer issues, preventing recurrence, and shipping production AI capabilities at scale.

As a Technical Program Manager in CORE, you will lead projects aligned to our regional leaders, helping to own and define how the organization scales customer resilience and onboarding across regions. Working with Generative AI and Agentic AI technology initiatives, you will partner with business leaders to understand their requirements across critical incidents and escalations, and collaborate with builder teams to create scalable long-term mechanisms that turn every incident into an input that improves the system. Your work will keep the flywheel between front-line resolution and upstream service improvement compounding quarter over quarter, delivering the Unified Operations set of services that delight our customers.

Key job responsibilities

Drive end-to-end delivery of complex cross-functional programs that unify incident detection and response with escalation services, managing the lifecycle from requirements definition through implementation and operational excellence
Partner with regional business leaders and engineering teams to define technical requirements and create scalable mechanisms that transform reactive processes into proactive AI-enabled systems
Participate in architecture discussions and technical strategy decisions, using your technical judgment to question proposals, test assumptions, and ensure solutions scale to meet the ambitious business case across four global regions
Build consensus across stakeholders including field operations, engineering, product, and senior leadership by providing clear context on business and technology choices, harmonizing discordant views, and driving crisp decisions
Analyze program health through metrics and data, proactively identify and mitigate risks before they become blockers, and drive continuous process improvements that simplify operations and eliminate barriers to innovation

A day in the life You will organize design reviews with partner engineering teams, asking probing questions to ensure designs meet customer needs. You will break down large, complex problems into manageable pieces, create strategic narratives for leadership reviews, and drive resolution of blockers across the organization. Your proven track record of taking end-to-end ownership will enable you to successfully deliver results in a fast-paced and dynamic business environment where you influence without explicit authority. You will be highly analytical, resourceful, customer-focused, and team-oriented, with the ability to work independently under time constraints to meet deadlines.

About the team CORE combines Incident Detection and Response (IDR) and Enhanced Support Services (ES2) under single leadership as one operational team. Running 24x7 across four regions for top-tier customers, CORE is part of Amazon Web Services Applied AI Solutions, an organization building toward a future where every business innovates with Amazon AI teammates. We build AI solutions that improve human capabilities and transform entire business functions, creating end-to-end products that surprise and delight out-of-the-box.

We pursue ambitious opportunities with conviction and are looking for builders who share that mindset. Our team is focused on transforming how we deliver customer outcomes - turning every incident into an opportunity to improve the system and shipping production AI capabilities at scale. You will work in an inclusive culture that empowers team members to deliver the best results for our customers through collaboration, innovation, and continuous learning.

Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.

Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud.

Here at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity and AmazeCon conferences, inspire us to never stop embracing our uniqueness.

We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Basic qualifications

6+ years of technical product or program management experience
7+ years of working directly with engineering teams experience
3+ years of software development experience
Experience managing programs across cross functional teams, building processes and coordinating release schedules Preferred qualifications
5+ years of project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experience
Experience managing projects across cross functional teams, building sustainable processes and coordinating release schedules

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, TX, Dallas - 148,700.00 - 201,200.00 USD annually USA, WA, Seattle - 148,700.00 - 201,200.00 USD annually

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Skills

AWS
Incident response
Leadership
Work independently
Meet deadlines
Cloud computing
Program management
Software development
Project management
Recruitment
Mental health

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