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Affordable Housing Property Manager - Broadway Crossing, Byron Wetmore & Joe Black
Community Roots Housing
Seattle, WA
- $30 to $32 USD / hour
…Housing, this truth drives our work. By embracing community-led development and engaging in deep-rooted partnerships, we’re fostering vibrant, equitable communities where everyone has…
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Emerging Store Manager
Walgreens
WEST PLAINS, MO
Successfully completes Store Manager learning and development program. Completes all required learning and development courses, certification, and any training assigned by Store Manager,…
Added 1 min ago
Engineering Manager, DevOps & Platform Engineering
Ford Global
Dearborn, MI
We’re looking for an experienced Engineering Manager to lead and grow our DevOps team. This leader will shape the team’s direction, strengthen its operating practices, and help engineering…
Added 1 min ago
Emerging Store Manager
Walgreens
ELMHURST, IL
Successfully completes Store Manager learning and development program. Completes all required learning and development courses, certification, and any training assigned by Store Manager,…
Added 1 min ago
Emerging Store Manager
Walgreens
BLOOMINGTON, IL
Successfully completes Store Manager learning and development program. Completes all required learning and development courses, certification, and any training assigned by Store Manager,…
Added 1 min ago
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Pharmacy Manager
Walgreens
LISLE, IL
- $67.05 to $90.55 USD / hour
…staff performance and engagement. Ensures the professional development of pharmacy staff by overseeing training, focused coaching, and executing formal performance management…
Added 1 min ago
Emerging Store Manager
Walgreens
CHICAGO, IL
Successfully completes Store Manager learning and development program. Completes all required learning and development courses, certification, and any training assigned by Store Manager,…
Added 1 min ago
Emerging Store Manager
Walgreens
CARTERSVILLE, GA
Successfully completes Store Manager learning and development program. Completes all required learning and development courses, certification, and any training assigned by Store Manager,…
Added 1 min ago
Emerging Store Manager
Walgreens
SMYRNA, GA
Successfully completes Store Manager learning and development program. Completes all required learning and development courses, certification, and any training assigned by Store Manager,…
Added 1 min ago
Marketing & Applications Manager AMS - Digital Health Solutions
Abbott Laboratories
IL
Career development with an international company where you can grow the career you dream of.
Added 1 min ago
Emerging Store Manager
Walgreens
FAYETTEVILLE, AR
Successfully completes Store Manager learning and development program. Completes all required learning and development courses, certification, and any training assigned by Store Manager,…
Added 1 min ago
Emerging Store Manager
Walgreens
ANCHORAGE, AK
Successfully completes Store Manager learning and development program. Completes all required learning and development courses, certification, and any training assigned by Store Manager,…
Added 2 mins ago
Outside Sales Representative
Spectrum
Greensboro, NC
Participate actively in sales meetings and training sessions to support team goals and professional development
Added 2 mins ago
Specialist, Data Engineer - Snowflake and Python
Nationwide Life and Annuity Insurance Co
OH · AZ · IA
…have the skills typically required for the full lifecycle of software engineering development from translating requirements into design, development, testing, deployment, and production…
Added 2 mins ago
Outside Sales Representative
Spectrum
Portage, MI
Participate actively in sales meetings and training sessions to support team goals and professional development
Added 2 mins ago
TA
Lead Phone Counselor
The Affiliated Sante Group
Timonium, MD
- $26.5 to $28.5 USD / hour
…shift LEAD will provide regular updates to the call center manager/director. This is in addition to the phone counselor role listed…
Added 2 mins ago
Mechanical Department Lead
Cementation USA
Salt Lake City, UT
…of the work, leads complex project work, manages personnel development and succession planning, teaches and mentors, plans and distributes the work, manages the group toolbox, and ensures…
Added 3 mins ago
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Biomedical Engineer (Clinical Specialist)
Brainlab
Port Jefferson, NY
- $70,000 to $85,000 USD / year
Work closely with the Application Consultant, Area Account Manager, and Marketing Manager on market transparency, upgrade initiatives, demo/evaluations, and Research & Development (R&D)…
Added 4 mins ago
MI
Test Systems Software Product Engineer
Moog Inc
Buffalo, NY
- $75,000 to $120,000 USD / year
Modify and maintain Python-based test software for production and development programs.
Added 4 mins ago
Director, Administration and Finance - Facilities Services - UTK
University of Tennessee
Knoxville, TN
…Knoxville. This position is responsible for the strategic planning, development, implementation, and oversight of the department’s budget, business operations, staffing, and organizational…
Added 4 mins ago
Project Manager
STO Building Group
San Francisco, CA
BCCI, part of the STO Building Group, is seeking a Project Manager in San Francisco.
Added 4 mins ago
Project Manager
STO Building Group
Los Angeles, CA
BCCI, part of the STO Building Group, is seeking a Project Manager in Los Angeles.
Added 5 mins ago
Executive Assistant II
PCC Portland Community College
United States
…opportunities for our students and contributing to the economic development of our…
Added 5 mins ago
Credit Risk Review Director
Eastern Bank
Wakefield, MA
Initiates professional development to stay well informed on credit products and structures, industry trends and regulatory changes.
Added 5 mins ago
Shipping and Inventory Manager
Woodgrain
Leesburg, GA
The Shipping and Inventory Manager is responsible for overseeing the shipping team, inventory team, and offsite warehouse operations supporting the Leesburg door plant. This position…

Amazon Web Services, Inc.

Technical Program Manager III, Customer Outcomes and Resilience Engineering

Seattle, WA, United States
Dallas, TX, United States

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Job details

Posting language: English
Posted: Nov 4, 2026

Original job description

AWS Applied AI Solutions (AAIS) is building toward a future where every business innovates with Amazon AI teammates. To get there, we build AI solutions that improve human capabilities and transform entire business functions. We create end-to-end products that surprise and delight out-of-the-box, making complex things easy and hard things possible, with no cloud experience required. We start with customers who embrace the future and build bridges to meet the rest where they are. We pursue ambitious opportunities with conviction, and we are looking for builders who share that mindset.

Are you passionate about driving change and transforming how organizations deliver customer resilience at scale? The Customer Outcomes and Resilience Engineering (CORE) organization is seeking a results-oriented Technical Program Manager to create and drive projects and programs that support a unified real-time incident response and complex escalation recovery function into a single AI-first operating model. You will help deliver work in support of the transformation of a 300+ person organization from reactive to proactive - resolving customer issues, preventing recurrence, and shipping production AI capabilities at scale.

As a Technical Program Manager in CORE, you will lead projects aligned to our regional leaders, helping to own and define how the organization scales customer resilience and onboarding across regions. Working with Generative AI and Agentic AI technology initiatives, you will partner with business leaders to understand their requirements across critical incidents and escalations, and collaborate with builder teams to create scalable long-term mechanisms that turn every incident into an input that improves the system. Your work will keep the flywheel between front-line resolution and upstream service improvement compounding quarter over quarter, delivering the Unified Operations set of services that delight our customers.

Key job responsibilities

Drive end-to-end delivery of complex cross-functional programs that unify incident detection and response with escalation services, managing the lifecycle from requirements definition through implementation and operational excellence
Partner with regional business leaders and engineering teams to define technical requirements and create scalable mechanisms that transform reactive processes into proactive AI-enabled systems
Participate in architecture discussions and technical strategy decisions, using your technical judgment to question proposals, test assumptions, and ensure solutions scale to meet the ambitious business case across four global regions
Build consensus across stakeholders including field operations, engineering, product, and senior leadership by providing clear context on business and technology choices, harmonizing discordant views, and driving crisp decisions
Analyze program health through metrics and data, proactively identify and mitigate risks before they become blockers, and drive continuous process improvements that simplify operations and eliminate barriers to innovation

A day in the life You will organize design reviews with partner engineering teams, asking probing questions to ensure designs meet customer needs. You will break down large, complex problems into manageable pieces, create strategic narratives for leadership reviews, and drive resolution of blockers across the organization. Your proven track record of taking end-to-end ownership will enable you to successfully deliver results in a fast-paced and dynamic business environment where you influence without explicit authority. You will be highly analytical, resourceful, customer-focused, and team-oriented, with the ability to work independently under time constraints to meet deadlines.

About the team CORE combines Incident Detection and Response (IDR) and Enhanced Support Services (ES2) under single leadership as one operational team. Running 24x7 across four regions for top-tier customers, CORE is part of Amazon Web Services Applied AI Solutions, an organization building toward a future where every business innovates with Amazon AI teammates. We build AI solutions that improve human capabilities and transform entire business functions, creating end-to-end products that surprise and delight out-of-the-box.

We pursue ambitious opportunities with conviction and are looking for builders who share that mindset. Our team is focused on transforming how we deliver customer outcomes - turning every incident into an opportunity to improve the system and shipping production AI capabilities at scale. You will work in an inclusive culture that empowers team members to deliver the best results for our customers through collaboration, innovation, and continuous learning.

Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.

Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud.

Here at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity and AmazeCon conferences, inspire us to never stop embracing our uniqueness.

We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Basic qualifications

6+ years of technical product or program management experience
7+ years of working directly with engineering teams experience
3+ years of software development experience
Experience managing programs across cross functional teams, building processes and coordinating release schedules Preferred qualifications
5+ years of project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experience
Experience managing projects across cross functional teams, building sustainable processes and coordinating release schedules

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, TX, Dallas - 148,700.00 - 201,200.00 USD annually USA, WA, Seattle - 148,700.00 - 201,200.00 USD annually

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Skills

AWS
Incident response
Leadership
Work independently
Meet deadlines
Cloud computing
Program management
Software development
Project management
Recruitment
Mental health

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