Jobs in the United States

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Added 1 min ago
CA
Management and Program Analyst (Workforce Management)
Customs and Border Protection
El Paso, TX
- $89,508 to $116,362 USD / year
Providing advice involving program issues to senior executive staff within the field office and recommending improvements to services and processes.
Added 1 min ago
VH
Program Support Assistant (OA)
Veterans Health Administration
Hines, IL
- $50,762 to $65,990 USD / year
Position Description/PD#: Program Support Assistant (OA)/PD11191A
Added 1 min ago
VH
Program Specialist
Veterans Health Administration
San Francisco, CA
- $77,161 to $100,315 USD / year
The Program Specialist provides administrative support to the designated Polytrauma Support Clinic Team Director and Neurology Rehabilitation Service. They provide administrative support to…
Added 1 min ago
VH
Program Analyst (Informatics)
Veterans Health Administration
Wichita, KS
- $50,460 to $97,087 USD / year
The Robert J. Dole Wichita VAMC is seeking a qualified individual to serve as a Program Analyst within Health Informatics.
Added 1 min ago
Payroll Specialist
Chicago Public Schools
IL
…school and every neighborhood, has access to a world-class learning experience that prepares each for success in college, career, and civic life. Aligned with our transformed philosophy, we…
Added 1 min ago
Product Line Manager, Construction Primary Casualty
AXA
EXTON · EXTON, NY · CHICAGO · DALLAS · ATLANTA · NEW YORK · HARTFORD · STAMFORD · MORRISTOWN
Added 1 min ago
Senior Account Executive
USM Finastra USA Corporation
NY
People Manager & Leader Competencies: Customer Focus, Action Oriented, Decision Quality, Plans & Aligns, Ensures Accountability, Instils Trust, Situational Adaptability, Strategic Mindset,…
Added 2 mins ago
Trade Compliance Specialist
StandardAero
DFW Airport, TX · Miami, FL · Cincinnati, OH · Houston, TX · San Antonio, TX · Dallas, TX
The Trade Compliance Specialist will report to the Trade Compliance Manager and owns daily trade operations and compliance requirements with business teams while driving continuous…
Added 2 mins ago
PB
Team Manager
Panera Bread
Turlock, CA
- $24.5 to $26 USD / hour
As a Team Manager, you’ll be part of the bakery-cafe’s leadership team, helping to run great shifts, support team development, and maintain the high standards our guests expect.
Added 2 mins ago
Manager IN Training-1389
Panera Bread
Richmond, VA
As a Team Manager, you’ll be part of the bakery-cafe’s leadership team, helping to run great shifts, support team development, and maintain the high standards our guests expect.
Added 2 mins ago
Team Lead - MIC
Panera Bread
Manassas, VA
Complete Certified Manager Program (CMP)*, including ServSafe *Requirements are the same as requirements for Team Managers.
Added 2 mins ago
Assistant General Manager - Miami Blvd
Panera Bread
Durham, NC
As an Assistant General Manager, you’ll lead an amazing team and a beloved neighborhood bakery-cafe to sweet success! You’ll inspire and celebrate your team, partner with your General…
Added 2 mins ago
General Manager
Panera Bread
Oconomowoc, WI
As a General Manager, you will lead a high-performing team and oversee the success of the beloved neighborhood bakery-cafe to sweet success. You will take full ownership of operations, make…
Added 2 mins ago
Team Manager
Panera Bread
Des Peres, MO
As a Team Manager, you’ll be part of the bakery-cafe’s leadership team, helping to run great shifts, support team development, and maintain the high standards our guests expect.
Added 2 mins ago
OM
Phlebotomist (Downtown LA- Flex)
One Medical
Los Angeles, CA
- $24.25 to $26.25 USD / hour
…other clinical support services. Reporting to the Operations Manager and collaborating closely with our diverse team of providers and administrative assistants, you’ll be an integral part…
Added 3 mins ago
Maintenance Manager
Altium Packaging LP
Harvard, IL
The Maintenance Manager is foremost a leader and responsible for making decisions regarding the proper functioning of hydraulic electrical equipment that manufactures blow-molded bottles…
Added 3 mins ago
Account Manager
Meriwether Godsey, Inc.
Potomac, MD
Meriwether Godsey is seeking an Account Manager to support the management of a high-volume food service program, as well as special events and high-end catering, at an independent…
Added 3 mins ago
VH
Registered Nurse - Wound, Ostomy and Continence Nurse
Veterans Health Administration
Fargo, ND
- $70,449 to $117,446 USD / year
Assess learning needs and provide education to nursing and support staff on wound, ostomy, and continence care.
Added 3 mins ago
VH
Equal Employment Manager
Veterans Health Administration
Sheridan, WY
- $89,508 to $116,362 USD / year
…developing, administering, and evaluating the facility's EEO Program and providing authoritative advice on EEO matters. The position requires knowledge of Federal EEO laws, regulations,…
Added 3 mins ago
CO
Community Health Care Worker (Substitute)
County of San Luis Obispo
San Luis Obispo, CA
- $22.14 to $29.67 USD / hour
Added 4 mins ago
LTR Special Education Teacher - Setting 3
Albert Lea Area Schools
Albert Lea, MN
Mentoring Program: Collaboration and ongoing support throughout the school year including new teacher induction professional learning opportunities.
Added 4 mins ago
Manufacturing Engineer
Access Laser Company
Everett, WA
Reports to: Manufacturing Engineering Manager
Added 4 mins ago
Manager, AI Enablement
Emory Healthcare
Atlanta, GA
Defines KPIs with learning and development, user experience research, and vendors, and measures program effectiveness using assessments, behavioral measures, proficiency benchmarks, and…
Added 5 mins ago
Customer Service Manager, Airport Customer Experience - Atlanta (ATL)
United States
…journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and…
Added 5 mins ago
Store Manager
Staples Canada
Hanover, MD
As a General Manager, you will be collaborative and inclusive in helping our customers while leading a fun, team-oriented retail culture. You’ll make a visible impact as a retail leader and…

Amazon Web Services, Inc.

Technical Program Manager III, Customer Outcomes and Resilience Engineering

Seattle, WA, United States
Dallas, TX, United States

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Job details

Posting language: English
Posted: Nov 4, 2026

Original job description

AWS Applied AI Solutions (AAIS) is building toward a future where every business innovates with Amazon AI teammates. To get there, we build AI solutions that improve human capabilities and transform entire business functions. We create end-to-end products that surprise and delight out-of-the-box, making complex things easy and hard things possible, with no cloud experience required. We start with customers who embrace the future and build bridges to meet the rest where they are. We pursue ambitious opportunities with conviction, and we are looking for builders who share that mindset.

Are you passionate about driving change and transforming how organizations deliver customer resilience at scale? The Customer Outcomes and Resilience Engineering (CORE) organization is seeking a results-oriented Technical Program Manager to create and drive projects and programs that support a unified real-time incident response and complex escalation recovery function into a single AI-first operating model. You will help deliver work in support of the transformation of a 300+ person organization from reactive to proactive - resolving customer issues, preventing recurrence, and shipping production AI capabilities at scale.

As a Technical Program Manager in CORE, you will lead projects aligned to our regional leaders, helping to own and define how the organization scales customer resilience and onboarding across regions. Working with Generative AI and Agentic AI technology initiatives, you will partner with business leaders to understand their requirements across critical incidents and escalations, and collaborate with builder teams to create scalable long-term mechanisms that turn every incident into an input that improves the system. Your work will keep the flywheel between front-line resolution and upstream service improvement compounding quarter over quarter, delivering the Unified Operations set of services that delight our customers.

Key job responsibilities

Drive end-to-end delivery of complex cross-functional programs that unify incident detection and response with escalation services, managing the lifecycle from requirements definition through implementation and operational excellence
Partner with regional business leaders and engineering teams to define technical requirements and create scalable mechanisms that transform reactive processes into proactive AI-enabled systems
Participate in architecture discussions and technical strategy decisions, using your technical judgment to question proposals, test assumptions, and ensure solutions scale to meet the ambitious business case across four global regions
Build consensus across stakeholders including field operations, engineering, product, and senior leadership by providing clear context on business and technology choices, harmonizing discordant views, and driving crisp decisions
Analyze program health through metrics and data, proactively identify and mitigate risks before they become blockers, and drive continuous process improvements that simplify operations and eliminate barriers to innovation

A day in the life You will organize design reviews with partner engineering teams, asking probing questions to ensure designs meet customer needs. You will break down large, complex problems into manageable pieces, create strategic narratives for leadership reviews, and drive resolution of blockers across the organization. Your proven track record of taking end-to-end ownership will enable you to successfully deliver results in a fast-paced and dynamic business environment where you influence without explicit authority. You will be highly analytical, resourceful, customer-focused, and team-oriented, with the ability to work independently under time constraints to meet deadlines.

About the team CORE combines Incident Detection and Response (IDR) and Enhanced Support Services (ES2) under single leadership as one operational team. Running 24x7 across four regions for top-tier customers, CORE is part of Amazon Web Services Applied AI Solutions, an organization building toward a future where every business innovates with Amazon AI teammates. We build AI solutions that improve human capabilities and transform entire business functions, creating end-to-end products that surprise and delight out-of-the-box.

We pursue ambitious opportunities with conviction and are looking for builders who share that mindset. Our team is focused on transforming how we deliver customer outcomes - turning every incident into an opportunity to improve the system and shipping production AI capabilities at scale. You will work in an inclusive culture that empowers team members to deliver the best results for our customers through collaboration, innovation, and continuous learning.

Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.

Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud.

Here at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity and AmazeCon conferences, inspire us to never stop embracing our uniqueness.

We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Basic qualifications

6+ years of technical product or program management experience
7+ years of working directly with engineering teams experience
3+ years of software development experience
Experience managing programs across cross functional teams, building processes and coordinating release schedules Preferred qualifications
5+ years of project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experience
Experience managing projects across cross functional teams, building sustainable processes and coordinating release schedules

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, TX, Dallas - 148,700.00 - 201,200.00 USD annually USA, WA, Seattle - 148,700.00 - 201,200.00 USD annually

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More about this job

Skills

AWS
Incident response
Leadership
Work independently
Meet deadlines
Cloud computing
Program management
Software development
Project management
Recruitment
Mental health

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