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VP of Sales
EDCO PRODUCTS INCORPORATED
Hopkins, MN
Partner with the CEO, Finance, and HR on sales incentive plans, talent planning, leadership development, skill gaps, and organizational changes.
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Controller, Accounting, & Financial Operations
First Book
Washington, DC
…partnerships and a national network of more than 600,000 educators, program leaders, and community organizations, First Book has distributed over 250 million books and educational resources…
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Career Coach (Youth Employment Program)
POLICE ATHLETIC LEAGUE INC
Jamaica, NY
- $25 USD / hour
…Employment programs. The Career Coach will facilitate workforce development, career readiness, educational, leadership, and enrichment activities designed to help adolescents develop the…
Added 1 min ago
Operating Partner - Tulsa North
Whataburger Restaurants
United States
…success of your business - driving sales, profitability, talent development, and community engagement while building future leaders and strengthening the Whataburger…
Added 1 min ago
Restaurant Shift Leader - Unit 152
Whataburger Restaurants
United States
…Boldly as you flip challenges into opportunities and grow your leadership…
Added 1 min ago
Contact Center Senior Associate
Whataburger Restaurants
United States
Whataburger isn’t just a fast-food burger chain it is where bold leadership starts - and where potential doesn’t just grow, it heats up. Whether you're leading the line or working behind…
Added 1 min ago
Restaurant Manager - Unit 1339
Whataburger Restaurants
United States
Guide talent development, training, hiring, and retention in partnership with restaurant leadership team.
Added 1 min ago
Restaurant Manager - Unit 986
Whataburger Restaurants
United States
Guide talent development, training, hiring, and retention in partnership with restaurant leadership team.
Added 1 min ago
TC
Director of Nursing
The Center at Parmer
AUSTIN, TX
- $120,000 to $130,000 USD / year
Develop, implement, and maintain an ongoing quality assurance program for the nursing service department.
Added 1 min ago
L&D RN
Thedacare
Neenah, WI
At ThedaCare, our team members are empowered to be the catalyst of change through our values of compassion, excellence, leadership, innovation, and agility. A career means much more than…
Added 1 min ago
Director, Activation
Kepler Group
NY
The Director, Activation will provide strategic and operational leadership for a team of digital media professionals responsible for developing, executing, and optimizing performance-driven…
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Physical Therapist
Upstream Rehabilitation
Winston-Stratford Rd, NC · Winston Salem, NC
Achievable monthly clinical bonus program, over 90% of clinicians qualify
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Site Coordinator
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Dallas, TX
Responsible for the full management and implementation of CIS Dallas program at assigned school
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HS Teacher (Ridgeway Learning)
Porter-Leath
Memphis, TN
- $20 to $26 USD / hour
Provide instructional leadership and serve as a role model for best practices in early childhood education, ensuring classroom fidelity to the Head Start Program Performance Standards…
Added 1 min ago
Sr Director Performance Advisory Services
GuideWell
Jacksonville, FL
Build deep bench strength through mentoring, capability development, and cross-functional pairing.
Added 1 min ago
Information Technology Manager (Air Force Flying Operations) - Barksdale AFB, LA
Delmar Aerospace Corporation
Bossier City, LA
This position manages the Wing and Operations Group Electronic Flying Bag IT program: the mobile devices, stand-alone computers, mobile device management software and electronic flight…
Added 1 min ago
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Network Engineer III
Systems Engineering Inc
Portland, ME
- $110,000 to $125,000 USD / year
Provide technical guidance and leadership to network administrators, LAN and WAN engineers, account managers, and other internal stakeholders within assigned areas of expertise.
Added 1 min ago
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Accounting Manager
Seattle Credit Union
Seattle, WA
- $97,865 to $146,890 USD / year
…mission-driven organization, we are committed to fostering leadership at every level and live our values of being inclusive, invested, and inventive while building strong relationships…
Added 1 min ago
TC
Customer Experience Coordinator
TJX Companies
Washington, DC
- $19.4 to $19.9 USD / hour
…embraces diversity, fosters collaboration, and prioritizes your development. Whether you’re working in our four global Home Offices, Distribution Centers or Retail Stores - TJ Maxx,…
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Merchandise Coordinator
TJX Companies
Bee Cave, TX
- $16 to $16.5 USD / hour
…embraces diversity, fosters collaboration, and prioritizes your development. Whether you’re working in our four global Home Offices, Distribution Centers or Retail Stores - TJ Maxx,…
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HomeSense Department Lead
TJX Companies
North Wales, PA
- $14.75 to $15.25 USD / hour
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Added 1 min ago
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Retail Department Supervisor
TJX Companies
Greenfield, WI
- $14.25 to $14.75 USD / hour
…embraces diversity, fosters collaboration, and prioritizes your development. Whether you’re working in our four global Home Offices, Distribution Centers or Retail Stores - TJ Maxx,…
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Retail Department Coordinator
TJX Companies
Cranberry Township, PA
- $14.25 to $14.75 USD / hour
…embraces diversity, fosters collaboration, and prioritizes your development. Whether you’re working in our four global Home Offices, Distribution Centers or Retail Stores - TJ Maxx,…
Added 2 mins ago
Program Specialist--3 (Agency Relations)
The Food Bank of Northern Nevada Inc
Sparks, NV
The Program Specialist 3 position has a primary focus on supporting the Partner Agency Network. This position plays an important role in helping partners navigate program requirements,…
Added 2 mins ago
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Bilingual Spanish ELA Tutor (Grades 3–5)
PRACTICE
Queens, NY
- $27 to $30 USD / hour
Completion Bonus: Opportunity to earn up to 10% of total program earnings upon successful program completion, subject to eligibility requirements.

Amazon Web Services, Inc.

Technical Program Manager III, Customer Outcomes and Resilience Engineering

Seattle, WA, United States
Dallas, TX, United States

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Job details

Posting language: English
Posted: Nov 4, 2026

Original job description

AWS Applied AI Solutions (AAIS) is building toward a future where every business innovates with Amazon AI teammates. To get there, we build AI solutions that improve human capabilities and transform entire business functions. We create end-to-end products that surprise and delight out-of-the-box, making complex things easy and hard things possible, with no cloud experience required. We start with customers who embrace the future and build bridges to meet the rest where they are. We pursue ambitious opportunities with conviction, and we are looking for builders who share that mindset.

Are you passionate about driving change and transforming how organizations deliver customer resilience at scale? The Customer Outcomes and Resilience Engineering (CORE) organization is seeking a results-oriented Technical Program Manager to create and drive projects and programs that support a unified real-time incident response and complex escalation recovery function into a single AI-first operating model. You will help deliver work in support of the transformation of a 300+ person organization from reactive to proactive - resolving customer issues, preventing recurrence, and shipping production AI capabilities at scale.

As a Technical Program Manager in CORE, you will lead projects aligned to our regional leaders, helping to own and define how the organization scales customer resilience and onboarding across regions. Working with Generative AI and Agentic AI technology initiatives, you will partner with business leaders to understand their requirements across critical incidents and escalations, and collaborate with builder teams to create scalable long-term mechanisms that turn every incident into an input that improves the system. Your work will keep the flywheel between front-line resolution and upstream service improvement compounding quarter over quarter, delivering the Unified Operations set of services that delight our customers.

Key job responsibilities

Drive end-to-end delivery of complex cross-functional programs that unify incident detection and response with escalation services, managing the lifecycle from requirements definition through implementation and operational excellence
Partner with regional business leaders and engineering teams to define technical requirements and create scalable mechanisms that transform reactive processes into proactive AI-enabled systems
Participate in architecture discussions and technical strategy decisions, using your technical judgment to question proposals, test assumptions, and ensure solutions scale to meet the ambitious business case across four global regions
Build consensus across stakeholders including field operations, engineering, product, and senior leadership by providing clear context on business and technology choices, harmonizing discordant views, and driving crisp decisions
Analyze program health through metrics and data, proactively identify and mitigate risks before they become blockers, and drive continuous process improvements that simplify operations and eliminate barriers to innovation

A day in the life You will organize design reviews with partner engineering teams, asking probing questions to ensure designs meet customer needs. You will break down large, complex problems into manageable pieces, create strategic narratives for leadership reviews, and drive resolution of blockers across the organization. Your proven track record of taking end-to-end ownership will enable you to successfully deliver results in a fast-paced and dynamic business environment where you influence without explicit authority. You will be highly analytical, resourceful, customer-focused, and team-oriented, with the ability to work independently under time constraints to meet deadlines.

About the team CORE combines Incident Detection and Response (IDR) and Enhanced Support Services (ES2) under single leadership as one operational team. Running 24x7 across four regions for top-tier customers, CORE is part of Amazon Web Services Applied AI Solutions, an organization building toward a future where every business innovates with Amazon AI teammates. We build AI solutions that improve human capabilities and transform entire business functions, creating end-to-end products that surprise and delight out-of-the-box.

We pursue ambitious opportunities with conviction and are looking for builders who share that mindset. Our team is focused on transforming how we deliver customer outcomes - turning every incident into an opportunity to improve the system and shipping production AI capabilities at scale. You will work in an inclusive culture that empowers team members to deliver the best results for our customers through collaboration, innovation, and continuous learning.

Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.

Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud.

Here at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity and AmazeCon conferences, inspire us to never stop embracing our uniqueness.

We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Basic qualifications

6+ years of technical product or program management experience
7+ years of working directly with engineering teams experience
3+ years of software development experience
Experience managing programs across cross functional teams, building processes and coordinating release schedules Preferred qualifications
5+ years of project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experience
Experience managing projects across cross functional teams, building sustainable processes and coordinating release schedules

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, TX, Dallas - 148,700.00 - 201,200.00 USD annually USA, WA, Seattle - 148,700.00 - 201,200.00 USD annually

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Skills

AWS
Incident response
Leadership
Work independently
Meet deadlines
Cloud computing
Program management
Software development
Project management
Recruitment
Mental health

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