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Added 11 mins ago
Change Management and Martech Innovation Manager
Huntington National Bank
Farmers Branch, TX
The Change Management Martech Innovation Manager will play a critical role in elevating Huntington’s customer marketing experience throughout their unique financial journey, by leveraging…
Added 11 mins ago
DPS - DLD - DL Supervisor, Field Ops - 1584
TEXAS DEPARTMENT OF PUBLIC SAFETY DEPT 405
GRAHAM, TX
Added 11 mins ago
Commissioning Manager - Power Generation (Multiple Locations) Job Details | Black & Veatch Family of Companies
Black & Veatch
Claude, TX
Commissioning Manager - Power Generation (Multiple Locations)
Added 11 mins ago
Engineering Manager - Siteworks
Elkay
Caddo Mills, TX
Lead team on creating site layout designs, technical drawings, and other site drawing requirements for successful quote and installation of products.
Added 11 mins ago
Project Manager, NERC Regulation Compliance I/Sr (Position can be located in Albuquerque, NM or Alvin, TX)
TXNM Energy
Alvin, TX
Under limited direction, facilitates implementation of TXNM Energy NERC Internal Compliance Program directly with business area resources to ensure that assigned areas of TXNM and its New…
Added 11 mins ago
SWD Operator
NGL Energy Partners LP
Orla, TX
Monitor and communicate with the Manager daily, via electronic mail and verbal reporting, on system conditions, high priority system operations issues, and other pertinent information.
Added 12 mins ago
UH
Radiologic Technologist I - Navasota/Huntsville - Full-Time
UTMB Health
Huntsville, TX
- Full-time
…positioning, collimation, physiology, procedure preparation, technical factors and appropriate use of lead…
Added 12 mins ago
Fleet Maintenance Manager
Republic Services
Lewisville, TX
POSITION SUMMARY: The Fleet Maintenance Manager is responsible for the management of fleet equipment at one or more locations and managing a team(s) of technicians who are responsible for…
Added 12 mins ago
Fleet Maintenance Manager
Republic Services
Midland, TX
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Airside Experience Leader - MAF
Signature Aviation
Midland, TX
…understanding of company policies and a proactive approach, you lead your team to maintain operational excellence while keeping guest satisfaction front and center…
Added 12 mins ago
Senior Manager, US Domestic Tax Planning & Technical
Caterpillar, Inc.
Irving, TX
As a Senior Manager, U.S. Domestic Tax Planning & Technical , you will be the technical advisor on Caterpillar’s most significant U.S. income tax matters, including complex tax positions,…
Added 12 mins ago
Talent Consultant II - Global Operations
Bank of America
Plano, TX
…performance management, organizational design and effectiveness, manager development, 360 feedback, and program…
Added 12 mins ago
Dialysis Clinical Manager Registered Nurse - RN
Fresenius Medical Care
Fort Worth, TX
Training and advancement: You will enter our Clinical Leadership Program that creates and supports a culture of continuous learning for our managers. The curriculum will cover onboarding,…
Added 12 mins ago
Change Management and Martech Innovation Manager
Huntington National Bank
Dallas, TX
The Change Management Martech Innovation Manager will play a critical role in elevating Huntington’s customer marketing experience throughout their unique financial journey, by leveraging…
Added 12 mins ago
Lead Industrial Hygiene
Bechtel Corporation
Houston, TX
Leads the industrial hygiene (IH) program for the project, anticipating, recognizing, evaluating, and controlling chemical, physical, biological, and ergonomic health hazards associated…
Added 12 mins ago
Change Management and Martech Innovation Manager
Huntington National Bank
Houston, TX
The Change Management Martech Innovation Manager will play a critical role in elevating Huntington’s customer marketing experience throughout their unique financial journey, by leveraging…
Added 12 mins ago
Fleet Maintenance Manager
Republic Services
Houston, TX
POSITION SUMMARY: The Fleet Maintenance Manager is responsible for the management of fleet equipment at one or more locations and managing a team(s) of technicians who are responsible for…
Added 13 mins ago
OneStream Lead Analytics and Insights Engineer II Manager
Deloitte
Houston, TX · Fort Worth, TX · Westlake, TX · Dallas, TX
As a Manager, Technical Transformation on the Business Finance team, you will be responsible for leading the design, integration, and architectural governance of OneStream solutions that…
Added 13 mins ago
Senior Technical Program Manager, CDN and Edge Security
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Addison, TX · Austin, TX
…everyone, whether down the street or across the globe. As a Technical Program Manager at Google, you’ll use your technical expertise to lead complex, multi-disciplinary projects from start…
Added 13 mins ago
Head of Program Management Office, Google Enterprise Network
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Austin, TX
…everyone, whether down the street or across the globe. As a Program Manager at Google, you’ll lead complex, multi-disciplinary projects from start to finish - working with stakeholders to…
Added 13 mins ago
Program Manager, Enterprise AI Literacy & Enablement - (E4)
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Added 13 mins ago
DevOps Engineer III
Deloitte
Dallas, TX · Houston, TX · Austin, TX
…engineering solutions across complex environments. This role blends technical delivery, client collaboration, and operational improvement to help organizations strengthen software delivery…
Added 13 mins ago
T
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TEKsystems
Austin, TX
- $105,000 to $150,000 USD / year
In an engagement Manager position, an EM II is expected to have the experience and background to perform all the duties described below for engagements of all service types, including all…
Added 13 mins ago
Cyber SAP Internal Controls Manager/ Engineering Manager II
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Houston, TX · Dallas, TX · Austin, TX
…transformation, ERP and cloud modernization, and implementations. The Manager will lead business process and IT general controls strategy, design, testing, and deployment across SAP ERP…
Added 13 mins ago
SAP Technology Architecture Senior Manager – S/4HANA Migration
PwC
Dallas, TX · San Antonio, TX · Fort Worth, TX · Austin, TX · Houston, TX
As a SAP Technology Architecture Senior Manager - S/4HANA Migration you will lead SAP architecture work that helps clients shape migration strategies, design future-state landscapes, and…

Amazon Web Services, Inc.

Technical Program Manager III, Customer Outcomes and Resilience Engineering

Seattle, WA, United States
Dallas, TX, United States

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Job details

Posting language: English
Posted: Nov 4, 2026

Original job description

AWS Applied AI Solutions (AAIS) is building toward a future where every business innovates with Amazon AI teammates. To get there, we build AI solutions that improve human capabilities and transform entire business functions. We create end-to-end products that surprise and delight out-of-the-box, making complex things easy and hard things possible, with no cloud experience required. We start with customers who embrace the future and build bridges to meet the rest where they are. We pursue ambitious opportunities with conviction, and we are looking for builders who share that mindset.

Are you passionate about driving change and transforming how organizations deliver customer resilience at scale? The Customer Outcomes and Resilience Engineering (CORE) organization is seeking a results-oriented Technical Program Manager to create and drive projects and programs that support a unified real-time incident response and complex escalation recovery function into a single AI-first operating model. You will help deliver work in support of the transformation of a 300+ person organization from reactive to proactive - resolving customer issues, preventing recurrence, and shipping production AI capabilities at scale.

As a Technical Program Manager in CORE, you will lead projects aligned to our regional leaders, helping to own and define how the organization scales customer resilience and onboarding across regions. Working with Generative AI and Agentic AI technology initiatives, you will partner with business leaders to understand their requirements across critical incidents and escalations, and collaborate with builder teams to create scalable long-term mechanisms that turn every incident into an input that improves the system. Your work will keep the flywheel between front-line resolution and upstream service improvement compounding quarter over quarter, delivering the Unified Operations set of services that delight our customers.

Key job responsibilities

Drive end-to-end delivery of complex cross-functional programs that unify incident detection and response with escalation services, managing the lifecycle from requirements definition through implementation and operational excellence
Partner with regional business leaders and engineering teams to define technical requirements and create scalable mechanisms that transform reactive processes into proactive AI-enabled systems
Participate in architecture discussions and technical strategy decisions, using your technical judgment to question proposals, test assumptions, and ensure solutions scale to meet the ambitious business case across four global regions
Build consensus across stakeholders including field operations, engineering, product, and senior leadership by providing clear context on business and technology choices, harmonizing discordant views, and driving crisp decisions
Analyze program health through metrics and data, proactively identify and mitigate risks before they become blockers, and drive continuous process improvements that simplify operations and eliminate barriers to innovation

A day in the life You will organize design reviews with partner engineering teams, asking probing questions to ensure designs meet customer needs. You will break down large, complex problems into manageable pieces, create strategic narratives for leadership reviews, and drive resolution of blockers across the organization. Your proven track record of taking end-to-end ownership will enable you to successfully deliver results in a fast-paced and dynamic business environment where you influence without explicit authority. You will be highly analytical, resourceful, customer-focused, and team-oriented, with the ability to work independently under time constraints to meet deadlines.

About the team CORE combines Incident Detection and Response (IDR) and Enhanced Support Services (ES2) under single leadership as one operational team. Running 24x7 across four regions for top-tier customers, CORE is part of Amazon Web Services Applied AI Solutions, an organization building toward a future where every business innovates with Amazon AI teammates. We build AI solutions that improve human capabilities and transform entire business functions, creating end-to-end products that surprise and delight out-of-the-box.

We pursue ambitious opportunities with conviction and are looking for builders who share that mindset. Our team is focused on transforming how we deliver customer outcomes - turning every incident into an opportunity to improve the system and shipping production AI capabilities at scale. You will work in an inclusive culture that empowers team members to deliver the best results for our customers through collaboration, innovation, and continuous learning.

Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.

Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud.

Here at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity and AmazeCon conferences, inspire us to never stop embracing our uniqueness.

We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Basic qualifications

6+ years of technical product or program management experience
7+ years of working directly with engineering teams experience
3+ years of software development experience
Experience managing programs across cross functional teams, building processes and coordinating release schedules Preferred qualifications
5+ years of project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experience
Experience managing projects across cross functional teams, building sustainable processes and coordinating release schedules

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, TX, Dallas - 148,700.00 - 201,200.00 USD annually USA, WA, Seattle - 148,700.00 - 201,200.00 USD annually

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Skills

AWS
Incident response
Leadership
Work independently
Meet deadlines
Cloud computing
Program management
Software development
Project management
Recruitment
Mental health

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