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Shift Lead
Walgreens
BOYNTON BEACH, FL
- $17.5 to $22.5 USD / hour
…store condition and appearance, including requesting store or system repairs as required in manager absence, or as requested by…
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Shift Lead
Walgreens
ORLANDO, FL
- $17.5 to $22.5 USD / hour
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Walgreens
OCALA, FL
- $17.5 to $22.5 USD / hour
…store condition and appearance, including requesting store or system repairs as required in manager absence, or as requested by…
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Shift Lead
Walgreens
POMPANO BEACH, FL
- $17.5 to $22.5 USD / hour
…store condition and appearance, including requesting store or system repairs as required in manager absence, or as requested by…
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Shift Lead
Walgreens
OPA LOCKA, FL
- $17.5 to $22.5 USD / hour
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Walgreens
MIAMI, FL
- $17.5 to $22.5 USD / hour
…store condition and appearance, including requesting store or system repairs as required in manager absence, or as requested by…
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Walgreens
NORWICH, CT
- $18.5 to $23.5 USD / hour
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Walgreens
ROSEVILLE, CA
- $18.5 to $23.5 USD / hour
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Shift Lead
Walgreens
HUNTINGTON BEACH, CA
- $18.5 to $23.5 USD / hour
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Shift Lead
Walgreens
EL CAJON, CA
- $18.5 to $23.5 USD / hour
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Shift Lead
Walgreens
GILBERT, AZ
- $17.5 to $22.5 USD / hour
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Shift Lead
Walgreens
PHOENIX, AZ
- $17.5 to $22.5 USD / hour
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Shift Lead
Walgreens
ANCHORAGE, AK
- $18.5 to $23.5 USD / hour
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Diagnostic Radiologic Technologist - Interventional Radiology
Veterans Health Administration
Tampa, FL
- $92,462 to $120,208 USD / year
Serves as resource person, assists work schedule, interdepartmental committee lead, assists with policy, protocol, and QA program development, and ensures proper safety protocols are…
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Supervisory Medical Support Assistant
Veterans Health Administration
The Villages, FL
- $58,393 to $75,908 USD / year
The Supervisory Medical Support Assistant (MSA) position serves as the direct line supervisor for all Lead Medical Support Assistants, Advanced MSAs (AMSA) and Medical Support Assistants…
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Assistant Fire Chief
Veterans Health Administration
Perry Point, MD
- $61,577 to $88,421 USD / year
Administers and participates in the fire protection systems inspection, testing and maintenance program for an assigned shift. This includes assigning subordinates to duties related to…
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Physician Assistant-Otolaryngologist
Veterans Health Administration
Tacoma, WA
- $96,903 to $183,688 USD / year
…Sound. The PA participates in all aspects of the Otolaryngology program including outpatient, inpatient, procedural, and perioperative care. The incumbent evaluates and manages patients,…
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Lead Tax Examining Technician
Internal Revenue Service
Kansas City, MO · Fresno, CA · Covington, KY · Philadelphia, PA
- $45,638 to $65,047 USD / year
Performs administrative duties in the absence of the manager.
Added 1 min ago
Mechanical Department Lead
Cementation USA
Salt Lake City, UT
The Mechanical Department Lead Engineer supervises the Engineers and mechanical designers in the discipline, conducts peer reviews, ensures quality assurance reviews of the work, leads…
Added 1 min ago
North America Building Engineering Services Project Management Director
HDR
Omaha, NE · Phoenix, AZ · Los Angeles, CA · Round Rock, TX · Charlotte, NC · Austin, TX · San Antonio, TX · Kansas City, MO · Dallas, TX · Denver, CO · Folsom, CA · Arlington, VA · Pennington, NJ
Champion HDR’s Quality Management System and support the education and implementation of quality requirements across the project manager network.
Added 2 mins ago
Information Systems Security Engineer - ACTIVE SECURITY CLEARANCE REQUIRED
LLNL
Livermore, CA
Partner with the FIE Cyber Manager to assist with collaboration and negotiation with internal and external stakeholders, including LLNL, DOE, and other agencies, to identify, prioritize,…
Added 2 mins ago
MJ
AQUATICS MANAGER
MANDEL JEWISH COMMUNITY CENTER OF THE PALM BEACHES INC
Boynton Beach, FL
- $60,000 USD / year
The Aquatics Manager is responsible for overseeing and running the day-to-day operations of our Boynton Beach site Aquatics Department. This includes, but is not limited to, programming,…
Added 4 mins ago
VH
Nursing Assistant
Veterans Health Administration
Oklahoma City, OK
- $38,287 to $55,961 USD / year
The Oklahoma City VA Health Care System is hiring for (2) Nursing Assistant positions.
Added 4 mins ago
VH
Nursing Assistant
Veterans Health Administration
Oklahoma City, OK
- $38,287 to $55,961 USD / year
The Oklahoma City VA Health Care System is hiring for (2) Nursing Assistant positions.
Added 4 mins ago
BP
Management & Program Analyst
Bonneville Power Administration
Portland, OR · Vancouver, WA
- $114,684 to $149,091 USD / year
A successful candidate in the Management & Program Analyst position will serve as the Product Owner, business lead, and subject matter expert responsible for the Integrated Contract…

Amazon Web Services, Inc.

Technical Program Manager III, Customer Outcomes and Resilience Engineering

Seattle, WA, United States
Dallas, TX, United States

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Job details

Posting language: English
Posted: Nov 4, 2026

Original job description

AWS Applied AI Solutions (AAIS) is building toward a future where every business innovates with Amazon AI teammates. To get there, we build AI solutions that improve human capabilities and transform entire business functions. We create end-to-end products that surprise and delight out-of-the-box, making complex things easy and hard things possible, with no cloud experience required. We start with customers who embrace the future and build bridges to meet the rest where they are. We pursue ambitious opportunities with conviction, and we are looking for builders who share that mindset.

Are you passionate about driving change and transforming how organizations deliver customer resilience at scale? The Customer Outcomes and Resilience Engineering (CORE) organization is seeking a results-oriented Technical Program Manager to create and drive projects and programs that support a unified real-time incident response and complex escalation recovery function into a single AI-first operating model. You will help deliver work in support of the transformation of a 300+ person organization from reactive to proactive - resolving customer issues, preventing recurrence, and shipping production AI capabilities at scale.

As a Technical Program Manager in CORE, you will lead projects aligned to our regional leaders, helping to own and define how the organization scales customer resilience and onboarding across regions. Working with Generative AI and Agentic AI technology initiatives, you will partner with business leaders to understand their requirements across critical incidents and escalations, and collaborate with builder teams to create scalable long-term mechanisms that turn every incident into an input that improves the system. Your work will keep the flywheel between front-line resolution and upstream service improvement compounding quarter over quarter, delivering the Unified Operations set of services that delight our customers.

Key job responsibilities

Drive end-to-end delivery of complex cross-functional programs that unify incident detection and response with escalation services, managing the lifecycle from requirements definition through implementation and operational excellence
Partner with regional business leaders and engineering teams to define technical requirements and create scalable mechanisms that transform reactive processes into proactive AI-enabled systems
Participate in architecture discussions and technical strategy decisions, using your technical judgment to question proposals, test assumptions, and ensure solutions scale to meet the ambitious business case across four global regions
Build consensus across stakeholders including field operations, engineering, product, and senior leadership by providing clear context on business and technology choices, harmonizing discordant views, and driving crisp decisions
Analyze program health through metrics and data, proactively identify and mitigate risks before they become blockers, and drive continuous process improvements that simplify operations and eliminate barriers to innovation

A day in the life You will organize design reviews with partner engineering teams, asking probing questions to ensure designs meet customer needs. You will break down large, complex problems into manageable pieces, create strategic narratives for leadership reviews, and drive resolution of blockers across the organization. Your proven track record of taking end-to-end ownership will enable you to successfully deliver results in a fast-paced and dynamic business environment where you influence without explicit authority. You will be highly analytical, resourceful, customer-focused, and team-oriented, with the ability to work independently under time constraints to meet deadlines.

About the team CORE combines Incident Detection and Response (IDR) and Enhanced Support Services (ES2) under single leadership as one operational team. Running 24x7 across four regions for top-tier customers, CORE is part of Amazon Web Services Applied AI Solutions, an organization building toward a future where every business innovates with Amazon AI teammates. We build AI solutions that improve human capabilities and transform entire business functions, creating end-to-end products that surprise and delight out-of-the-box.

We pursue ambitious opportunities with conviction and are looking for builders who share that mindset. Our team is focused on transforming how we deliver customer outcomes - turning every incident into an opportunity to improve the system and shipping production AI capabilities at scale. You will work in an inclusive culture that empowers team members to deliver the best results for our customers through collaboration, innovation, and continuous learning.

Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.

Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud.

Here at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity and AmazeCon conferences, inspire us to never stop embracing our uniqueness.

We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Basic qualifications

6+ years of technical product or program management experience
7+ years of working directly with engineering teams experience
3+ years of software development experience
Experience managing programs across cross functional teams, building processes and coordinating release schedules Preferred qualifications
5+ years of project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experience
Experience managing projects across cross functional teams, building sustainable processes and coordinating release schedules

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, TX, Dallas - 148,700.00 - 201,200.00 USD annually USA, WA, Seattle - 148,700.00 - 201,200.00 USD annually

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Skills

AWS
Incident response
Leadership
Work independently
Meet deadlines
Cloud computing
Program management
Software development
Project management
Recruitment
Mental health

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