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Production Planning Scheduling & Control Manager
Electrolux Consumer Products, Inc
United States
The Production Planning/Scheduling & Control (PPC) Manager leads end-to-end production planning, scheduling, and execution for a high-volume manufacturing facility. This role ensures…
Added 2 mins ago
HH
Account Manager - Commercial Lines
HB Hub International New England, LLC
Ridgefield, CT
- $80,000 to $95,000 USD / year
…backed by national expertise, giving you the agility of a local partner and the reach of a global…
Added 2 mins ago
HH
Receptionist
HB Hub International New England, LLC
East Longmeadow, MA
- $19.54 to $23 USD / hour
…backed by national expertise, giving you the agility of a local partner and the reach of a global…
Added 2 mins ago
Client Relationship Manager, Employee Benefits - Potential for Hybrid Work
Hub International Mid-Atlantic Inc.
Rockville, MD · Ellicott City, MD
We currently have an opportunity for a Client Relationship Manager to join our Employee Benefits team in our Rockville, MD office.
Added 2 mins ago
Proposal Strategist
HM Hub International Texas
Dallas, TX
HUB is the 5th largest global insurance and employee benefits broker, providing a broad array of property, casualty, risk management, life and health, employee benefits, investment and…
Added 2 mins ago
HI
Account Manager, Commercial Insurance - Potential for Hybrid Work
Hub International Mid-Atlantic Inc.
Midlothian, VA
- $50,000 to $70,000 USD / year
…navigate complex risk, you’ll be backed by the strength of a global firm and the heart of a regional…
Added 2 mins ago
Benefits Account Manager
HM Hub International Texas
San Antonio, TX
…backed by national expertise, giving you the agility of a local partner and the reach of a global…
Added 2 mins ago
Strategic Account Executive – Employee Benefits
HB Hub International New England, LLC
Manchester, NH
…Account Executive or via HUB colleagues (e.g. Client Relationship Manager, Benefit Analysts, etc.). The Strategic Account Executive is accountable for the competence, timeliness, and…
Added 2 mins ago
Account Administrator, Commercial Lines
HK Hub International Midwest Limited
Kansas City, MO
Coordinate the servicing of assigned accounts with the Account Manager
Added 2 mins ago
D
Customer Service Representative - Order Entry - Brea, CA
Danaher
Brea, CA
- $23.5 to $25.5 USD / hour
At Radiometer, life comes first. Our vision is to improve global healthcare with reliable, fast, and easy patient diagnoses. As a global leader and pioneer in acute care diagnostics for…
Added 2 mins ago
D
Inside Sales Representative
Danaher
Denver, CO
- $20 USD / hour
Masimo is a global medical technology company that develops and produces a wide array of industry-leading monitoring technologies, including non-invasive measurements, sensors, patient…
Added 3 mins ago
Chief of Staff, Access, PSET
Autodesk
Remote, United States
…primarily an executive assistant, meeting coordinator, or technical program manager; its primary accountability is improving how the organization leads, aligns, decides, and…
Added 3 mins ago
Market Development Manager - West
Insightec
Remote, United States
The Market Development Manager (MDM) is the field marketing leader for an assigned Region and the go-to market expert for the Regional Director (RD), Clinical Account Managers (CAMs), and…
Added 3 mins ago
Market Development Manager - Northeast
Insightec
Remote, United States
The Market Development Manager (MDM) is the field marketing leader for an assigned Region and the go-to market expert for the Regional Director (RD), Clinical Account Managers (CAMs), and…
Added 3 mins ago
Market Development Manager - Heartland
Insightec
Remote, United States
The Market Development Manager (MDM) is the field marketing leader for an assigned Region and the go-to market expert for the Regional Director (RD), Clinical Account Managers (CAMs), and…
Added 3 mins ago
Market Development Manager - Central
Insightec
Remote, United States
The Market Development Manager (MDM) is the field marketing leader for an assigned Region and the go-to market expert for the Regional Director (RD), Clinical Account Managers (CAMs), and…
Added 4 mins ago
Regional Vice President - Insurance (Texas, New Mexico, Louisiana)
RiverSource Distributors
Remote, United States
…are a longstanding leader in financial planning and advice, a global asset manager and an insurer. Our unwavering focus on our clients and strong financial foundation connects each of our…
Added 5 mins ago
Lead Engineer, IT Compliance, Data Integrity
JuN - Seattle Dexter
Bothell, WA
Partner with stakeholders to drive technology-enabled learning initiatives, including the use of AI, automation, and digital solutions that enhance user experience and compliance outcomes.
Added 5 mins ago
Program Director - New York
Cubic Transportation Systems, Inc.
United States
Collaborate and partner with internal regional and global teams to drive a culture of collaboration and innovation. Solicit and provide feedback to enable continuous improvement across the…
Added 5 mins ago
Client Care Manager- Licensed Customs Broker (#2626)
GHY International
Pembina, ND
Client Care Manager | U.S. Customs Operations
Added 5 mins ago
Client Care Manager- Licensed Customs Broker (#2626)
GHY International
Remote, United States
Client Care Manager | U.S. Customs Operations
Added 5 mins ago
Client Care Manager- Licensed Customs Broker (#2626)
GHY International
Remote, United States
Client Care Manager | U.S. Customs Operations
Added 5 mins ago
Trade Specialist- Customs Brokerage (#2633)
GHY International
Remote, United States
For more than a century, we’ve helped importers and exporters navigate global trade. As a Best-Managed Employer and family-led organization, we’ve built our reputation on expertise,…
Added 5 mins ago
Trade Specialist- Customs Brokerage (#2633)
GHY International
Grand Forks, ND
For more than a century, we’ve helped importers and exporters navigate global trade. As a Best-Managed Employer and family-led organization, we’ve built our reputation on expertise,…
Added 6 mins ago
Senior Lead Project Manager, People Office PMO
FIS Global
Jacksonville, FL
Lead complex, highly visible projects that advance FIS priorities and improve the employee experience. Partner with leaders across The People Office to translate TPO strategy into…

Amazon Web Services, Inc.

Technical Program Manager III, Customer Outcomes and Resilience Engineering

Seattle, WA, United States
Dallas, TX, United States

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Job details

Posting language: English
Posted: Nov 4, 2026

Original job description

AWS Applied AI Solutions (AAIS) is building toward a future where every business innovates with Amazon AI teammates. To get there, we build AI solutions that improve human capabilities and transform entire business functions. We create end-to-end products that surprise and delight out-of-the-box, making complex things easy and hard things possible, with no cloud experience required. We start with customers who embrace the future and build bridges to meet the rest where they are. We pursue ambitious opportunities with conviction, and we are looking for builders who share that mindset.

Are you passionate about driving change and transforming how organizations deliver customer resilience at scale? The Customer Outcomes and Resilience Engineering (CORE) organization is seeking a results-oriented Technical Program Manager to create and drive projects and programs that support a unified real-time incident response and complex escalation recovery function into a single AI-first operating model. You will help deliver work in support of the transformation of a 300+ person organization from reactive to proactive - resolving customer issues, preventing recurrence, and shipping production AI capabilities at scale.

As a Technical Program Manager in CORE, you will lead projects aligned to our regional leaders, helping to own and define how the organization scales customer resilience and onboarding across regions. Working with Generative AI and Agentic AI technology initiatives, you will partner with business leaders to understand their requirements across critical incidents and escalations, and collaborate with builder teams to create scalable long-term mechanisms that turn every incident into an input that improves the system. Your work will keep the flywheel between front-line resolution and upstream service improvement compounding quarter over quarter, delivering the Unified Operations set of services that delight our customers.

Key job responsibilities

Drive end-to-end delivery of complex cross-functional programs that unify incident detection and response with escalation services, managing the lifecycle from requirements definition through implementation and operational excellence
Partner with regional business leaders and engineering teams to define technical requirements and create scalable mechanisms that transform reactive processes into proactive AI-enabled systems
Participate in architecture discussions and technical strategy decisions, using your technical judgment to question proposals, test assumptions, and ensure solutions scale to meet the ambitious business case across four global regions
Build consensus across stakeholders including field operations, engineering, product, and senior leadership by providing clear context on business and technology choices, harmonizing discordant views, and driving crisp decisions
Analyze program health through metrics and data, proactively identify and mitigate risks before they become blockers, and drive continuous process improvements that simplify operations and eliminate barriers to innovation

A day in the life You will organize design reviews with partner engineering teams, asking probing questions to ensure designs meet customer needs. You will break down large, complex problems into manageable pieces, create strategic narratives for leadership reviews, and drive resolution of blockers across the organization. Your proven track record of taking end-to-end ownership will enable you to successfully deliver results in a fast-paced and dynamic business environment where you influence without explicit authority. You will be highly analytical, resourceful, customer-focused, and team-oriented, with the ability to work independently under time constraints to meet deadlines.

About the team CORE combines Incident Detection and Response (IDR) and Enhanced Support Services (ES2) under single leadership as one operational team. Running 24x7 across four regions for top-tier customers, CORE is part of Amazon Web Services Applied AI Solutions, an organization building toward a future where every business innovates with Amazon AI teammates. We build AI solutions that improve human capabilities and transform entire business functions, creating end-to-end products that surprise and delight out-of-the-box.

We pursue ambitious opportunities with conviction and are looking for builders who share that mindset. Our team is focused on transforming how we deliver customer outcomes - turning every incident into an opportunity to improve the system and shipping production AI capabilities at scale. You will work in an inclusive culture that empowers team members to deliver the best results for our customers through collaboration, innovation, and continuous learning.

Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.

Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud.

Here at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity and AmazeCon conferences, inspire us to never stop embracing our uniqueness.

We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Basic qualifications

6+ years of technical product or program management experience
7+ years of working directly with engineering teams experience
3+ years of software development experience
Experience managing programs across cross functional teams, building processes and coordinating release schedules Preferred qualifications
5+ years of project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experience
Experience managing projects across cross functional teams, building sustainable processes and coordinating release schedules

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, TX, Dallas - 148,700.00 - 201,200.00 USD annually USA, WA, Seattle - 148,700.00 - 201,200.00 USD annually

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More about this job

Skills

AWS
Incident response
Leadership
Work independently
Meet deadlines
Cloud computing
Program management
Software development
Project management
Recruitment
Mental health

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