Jobs in the United States

25+ jobs

Save this search

Added just now
AD
Critical Facilities Technician
Aligned Data Centers, LLC
United States
- $35 to $45 USD / hour
…systems and building physical structure. Consult with Facility Manager or Lead CFT to order necessary materials to complete all maintenance and perform necessary work. Finalize work orders…
Added 1 min ago
VH
Interim Nurse Manager - Operating Room (Detail Not to Exceed 120 Days)
Veterans Health Administration
New York, NY
- $108,092 to $180,197 USD / year
The VA New York Harbor Healthcare System is recruiting for one full-time temporary position as Registered Nurse manager of the Operating Room. The The Operating Room Nurse Manager is…
Added 1 min ago
VH
Senior Social Worker - HCHV/GPD Liaison
Veterans Health Administration
Monterey, CA
- $129,222 to $167,993 USD / year
The Senior Social Worker serves as the Health Care System's Liaison/Case Manager for the Grant & Per Diem (GPD) & Health Care for Homeless Veterans (HCHV) Program in Homeless Programs…
Added 1 min ago
VH
Staff Psychologist
Veterans Health Administration
Hopkinsville, KY
- $88,956 to $164,824 USD / year
This position is eligible for the Education Debt Reduction Program (EDRP), a student loan payment reimbursement program. You must meet specific individual eligibility requirements in…
Added 2 mins ago
SO
SENIOR COURT PROGRAM ANALYST
State of Washington
Olympia, WA
- $86,688 to $113,736 USD / year
…research; draft and edit reports and other written products; design and support education programs; examine court practices through an equity lens; and elevate initiatives that promote…
Added 2 mins ago
IT Systems Manager
University of Washington
Seattle, WA
Core to this, the Manager will identify and document a strategic and tactical plan to address various KUOW teams’ business needs and lead the design, development, implementation, and…
Added 3 mins ago
B
Mid-level Knowledge Manager - CICADAS
B&A
Fort Meade, MD
- $105,000 to $155,000 USD / year
Interfaces with users to define problems, determine system data availability, validate requirements, and resolve system design issues.
Added 3 mins ago
Manager - Packaging Design
Circular Action Alliance
Remote, United States
The Manager will also contribute to the development and evolution of CAA’s design-driven eco-modulation strategy and support CAA’s broader materials strategies related to reduction, reuse,…
Added 4 mins ago
VH
Senior Social Worker
Veterans Health Administration
Stillwater, OK
- $100,266 to $130,348 USD / year
This position is eligible for the Education Debt Reduction Program (EDRP), a student loan payment reimbursement program. You must meet specific individual eligibility requirements in…
Added 4 mins ago
VH
Staff Psychologist
Veterans Health Administration
Stillwater, OK
- $96,905 to $179,552 USD / year
Education: Have a doctoral degree in psychology from a graduate program in psychology accredited by the American Psychological Association (APA), the Psychological Clinical Science…
Added 4 mins ago
VH
Senior Social Worker
Veterans Health Administration
Stillwater, OK
- $100,266 to $130,348 USD / year
This position is eligible for the Education Debt Reduction Program (EDRP), a student loan payment reimbursement program. You must meet specific individual eligibility requirements in…
Added 4 mins ago
VH
Staff Psychologist - Home Based Primary Care
Veterans Health Administration
Grand Junction, CO
- $93,364 to $172,992 USD / year
This position is eligible for the Education Debt Reduction Program (EDRP), a student loan payment reimbursement program. You must meet specific individual eligibility requirements in…
Added 4 mins ago
VH
Senior Licensed Professional Mental Health Counselor
Veterans Health Administration
Stillwater, OK
- $89,508 to $116,362 USD / year
The Oklahoma City VA Health Care System, Mental Health Service, is currently recruiting for One Senior Licensed Professional Mental Health Counselor to help care for our Veterans at the…
Added 4 mins ago
VH
Senior Licensed Professional Mental Health Counselor
Veterans Health Administration
Stillwater, OK
- $89,508 to $116,362 USD / year
The Oklahoma City VA Health Care System, Mental Health Service, is currently recruiting for One Senior Licensed Professional Mental Health Counselor to help care for our Veterans at the…
Added 4 mins ago
VH
Staff Psychologist
Veterans Health Administration
Stillwater, OK
- $96,905 to $179,552 USD / year
Education: Have a doctoral degree in psychology from a graduate program in psychology accredited by the American Psychological Association (APA), the Psychological Clinical Science…
Added 4 mins ago
Manager, Network Engineering - Hybrid
Cedars-Sinai Medical Center
Los Angeles, CA
The Manager, Network Engineering leads the people, platforms, and operating practices that deliver secure, resilient, and scalable network services across the health system. This role sets…
Added 4 mins ago
Manufacturing Engineer
Access Laser Company
Everett, WA
Summary of role: The Manufacturing Engineer works cross-functionally with the production department, design/project engineers and quality team to integrate new products into the production…
Added 6 mins ago
Senior Diagnostics Engineer
Waymo
Mountain View, CA
Demonstrated experience driving diagnostics development for a module, system, or program.
Added 8 mins ago
CO
Senior Development Engineering Reviewer
City of Raleigh North Carolina
Raleigh, NC
- $81,606 to $126,469 USD / year
This position is being re-advertised. Candidates who have previously submitted an application and were referred to the hiring manager are still being considered and do not need to reapply.
Added 8 mins ago
Engineering Operation Technician
Amazon Data Services, Inc.
Andrews, TX
…systems, CRAC, centrifugal chillers, cooling towers/water chemical system, air handlers and associated systems, pumps, &…
Added 8 mins ago
Engineering Operation Technician
Amazon Data Services, Inc.
Andrews, TX
…systems, CRAC, centrifugal chillers, cooling towers/water chemical system, air handlers and associated systems, pumps, &…
Added 8 mins ago
Engineering Operation Technician
Amazon Data Services, Inc.
Andrews, TX
…systems, CRAC, centrifugal chillers, cooling towers/water chemical system, air handlers and associated systems, pumps, &…
Added 8 mins ago
Engineering Operation Technician Night Role
Amazon Data Services, Inc.
Andrews, TX
…systems, CRAC, centrifugal chillers, cooling towers/water chemical system, air handlers and associated systems, pumps, &…
Added 8 mins ago
Engineering Operation Technician Night Role
Amazon Data Services, Inc.
Andrews, TX
…systems, CRAC, centrifugal chillers, cooling towers/water chemical system, air handlers and associated systems, pumps, &…
Added 8 mins ago
Engineering Operation Technician Night Role
Amazon Data Services, Inc.
Andrews, TX
…systems, CRAC, centrifugal chillers, cooling towers/water chemical system, air handlers and associated systems, pumps, &…

Amazon Web Services, Inc.

Technical Program Manager III, Customer Outcomes and Resilience Engineering

Seattle, WA, United States
Dallas, TX, United States

Apply About employer

Applications open in a new tab.

Job details

Posting language: English
Posted: Nov 4, 2026

Original job description

AWS Applied AI Solutions (AAIS) is building toward a future where every business innovates with Amazon AI teammates. To get there, we build AI solutions that improve human capabilities and transform entire business functions. We create end-to-end products that surprise and delight out-of-the-box, making complex things easy and hard things possible, with no cloud experience required. We start with customers who embrace the future and build bridges to meet the rest where they are. We pursue ambitious opportunities with conviction, and we are looking for builders who share that mindset.

Are you passionate about driving change and transforming how organizations deliver customer resilience at scale? The Customer Outcomes and Resilience Engineering (CORE) organization is seeking a results-oriented Technical Program Manager to create and drive projects and programs that support a unified real-time incident response and complex escalation recovery function into a single AI-first operating model. You will help deliver work in support of the transformation of a 300+ person organization from reactive to proactive - resolving customer issues, preventing recurrence, and shipping production AI capabilities at scale.

As a Technical Program Manager in CORE, you will lead projects aligned to our regional leaders, helping to own and define how the organization scales customer resilience and onboarding across regions. Working with Generative AI and Agentic AI technology initiatives, you will partner with business leaders to understand their requirements across critical incidents and escalations, and collaborate with builder teams to create scalable long-term mechanisms that turn every incident into an input that improves the system. Your work will keep the flywheel between front-line resolution and upstream service improvement compounding quarter over quarter, delivering the Unified Operations set of services that delight our customers.

Key job responsibilities

Drive end-to-end delivery of complex cross-functional programs that unify incident detection and response with escalation services, managing the lifecycle from requirements definition through implementation and operational excellence
Partner with regional business leaders and engineering teams to define technical requirements and create scalable mechanisms that transform reactive processes into proactive AI-enabled systems
Participate in architecture discussions and technical strategy decisions, using your technical judgment to question proposals, test assumptions, and ensure solutions scale to meet the ambitious business case across four global regions
Build consensus across stakeholders including field operations, engineering, product, and senior leadership by providing clear context on business and technology choices, harmonizing discordant views, and driving crisp decisions
Analyze program health through metrics and data, proactively identify and mitigate risks before they become blockers, and drive continuous process improvements that simplify operations and eliminate barriers to innovation

A day in the life You will organize design reviews with partner engineering teams, asking probing questions to ensure designs meet customer needs. You will break down large, complex problems into manageable pieces, create strategic narratives for leadership reviews, and drive resolution of blockers across the organization. Your proven track record of taking end-to-end ownership will enable you to successfully deliver results in a fast-paced and dynamic business environment where you influence without explicit authority. You will be highly analytical, resourceful, customer-focused, and team-oriented, with the ability to work independently under time constraints to meet deadlines.

About the team CORE combines Incident Detection and Response (IDR) and Enhanced Support Services (ES2) under single leadership as one operational team. Running 24x7 across four regions for top-tier customers, CORE is part of Amazon Web Services Applied AI Solutions, an organization building toward a future where every business innovates with Amazon AI teammates. We build AI solutions that improve human capabilities and transform entire business functions, creating end-to-end products that surprise and delight out-of-the-box.

We pursue ambitious opportunities with conviction and are looking for builders who share that mindset. Our team is focused on transforming how we deliver customer outcomes - turning every incident into an opportunity to improve the system and shipping production AI capabilities at scale. You will work in an inclusive culture that empowers team members to deliver the best results for our customers through collaboration, innovation, and continuous learning.

Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.

Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud.

Here at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity and AmazeCon conferences, inspire us to never stop embracing our uniqueness.

We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Basic qualifications

6+ years of technical product or program management experience
7+ years of working directly with engineering teams experience
3+ years of software development experience
Experience managing programs across cross functional teams, building processes and coordinating release schedules Preferred qualifications
5+ years of project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experience
Experience managing projects across cross functional teams, building sustainable processes and coordinating release schedules

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, TX, Dallas - 148,700.00 - 201,200.00 USD annually USA, WA, Seattle - 148,700.00 - 201,200.00 USD annually

Apply About employer

More about this job

Skills

AWS
Incident response
Leadership
Work independently
Meet deadlines
Cloud computing
Program management
Software development
Project management
Recruitment
Mental health

Report this job