Jobs in the United States

25+ jobs

Save this search

Added just now
Product Marketing Manager
Meta
Bismarck, ND
Meta is seeking an experienced Product Marketing Manager to join our team. As a Product Marketing Manager at Meta, you will help grow products used by billions of people and businesses all…
Added just now
Regulatory Readiness Program Manager
Meta
Bismarck, ND
Regulatory Readiness Program Manager Responsibilities:
Added just now
Product Manager - Technical
Intermountain Health
Bismarck, ND
The Technical Product Manager is responsible for driving the development and management of technology-driven products and solutions that support our health plan operations. Collaborates…
Added just now
Account Executive, CPG
DoorDash USA
NY · Los Angeles, CA · Atlanta, GA · Chicago, IL · San Francisco, CA
…DoorDash and advertisers. In this role, you will manage the ads strategy across a focused portfolio of CPG accounts, and drive adoption of our growing ads and promotions offering. You will…
Added just now
Network Development Manager
Meta
Bismarck, ND
…and AI infrastructure.We are seeking a Network Development Manager (NDM) to support the commercial development and delivery of fiber network capacity across the North American production…
Added 7 mins ago
Sr. Technical Program Manager
Sony Interactive Entertainment (SIE)
San Diego, CA
Working within a globally consistent Agile product delivery model, the Senior Technical Project Manager partners with Human Resources, Payroll, Product Leads, Managers, Technical Leads, IT,…
Added 8 mins ago
CO
Director of Development Services
City of University Park
Dallas, TX
- $72.38 USD / hour
Under the direction of the City Manager/Assistant City Manager, the Director of Development Services leads, directs and manages the City’s development initiatives. This position directs and…
Added 16 mins ago
DD
Digital Transformation Intern
Detroit Diesel Corporation
Detroit, MI
- $21 to $29 USD / hour
…manufacturing, logistics, governance, security, development, and data analytics. The Shop Floor Operations team maintains stable IT systems for 24/7 production, supporting assembly and…
Added 23 mins ago
Senior Manager of Strategic Sourcing - Electronics & Contract Mfg
DexCom Inc
Remote, United States
…new product introduction, and reducing supply risk. This Sr. Manager will lead Dexcom's Electronics and Contract Manufacturing sourcing organization, with accountability for category…
Added 26 mins ago
Technical Services Product Manager
Pax8, Inc
United States
Importantly, this isn't a traditional software Product Manager role supporting software engineering teams or building a commercial product for market. You'll work across a broad and…
Added 28 mins ago
CI
Google TV Experience Manager
Companies, Inc.
Philadelphia, PA
- $21 USD / hour
Elevate your career as a Google TV Experience Manager at 2020 Companies, where your expertise in the Google TV product ecosystem becomes the engine for explosive market growth. You will…
Added 30 mins ago
Associate Workplace Services Specialist
MSI - (Marvell Semiconductor Inc.) US
Santa Clara, CA
Partner with Real Estate on space planning and occupancy tracking to inform program prioritization and long-term site strategy
Added 32 mins ago
Sr. Technical Infrastructure Program Manager, Data Center Planning & Delivery, AWS DC Acquisition & Construction
Amazon Web Services, Inc.
Seattle, WA · Herndon, VA
We're seeking an experienced Sr. Technical Infrastructure Program Manager to own infrastructure delivery for the network and logical scope of our ML/AI data center builds. This is an…
Added 37 mins ago
Director, Change Management Strategy
MedImpact Healthcare Systems Inc.
Remote, United States
The Director Change Management Strategy will design, operationalize, and continuously improve MedImpact’s enterprise change management framework, tools, governance, and measurement…
Added 37 mins ago
Change Management Specialist
MedImpact Healthcare Systems Inc.
Remote, United States
The Change Management Specialist will own or support change strategy and execution for complex or highly visible enterprise programs. This role translates program objectives into an…
Added 42 mins ago
Product Manager, Growth - MarTech
Chime Financial, Inc
San Francisco, CA
We are hiring a Product Manager to join Chime’s Growth team, focused on Marketing Technology. You’ll sit at the intersection of Product, Engineering, Marketing, Analytics, and Data,…
Added 46 mins ago
Senior Manager, GTM Strategy & Commercialization
Visa International Service Association
Miami, FL
The Senior Manager, GTM Strategy & Commercialization is responsible for developing regional go-to-market strategies that drive product adoption, revenue growth, and commercial success. This…
Added 46 mins ago
Senior Product Manager, Health and Telemetry
Ford
Dearborn, MI · Dearborn
The Ford Energy Digital Product team is seeking a Sr. Product Manager to lead our telemetry and battery health software. In this role, you'll define the roadmap for the products that…
Added 49 mins ago
TM
Workday Product Architect III - Solutions Center (100% Remote)
The Medical College of Wisconsin, Inc.
Remote, United States
- $150,800 USD / year
The Workday Reporting and Data Analytics Architect is MCW’s senior individual-contributor architect for the Workday platform. The role serves as design authority for complex, cross-module…
Added 51 mins ago
Lead Academic Program Manager (Department Chair) - Cyber Security/AI
Western Governors University
Salt Lake City, UT
As Lead Academic Program Manager in WGU School of Technology you will be responsible for the overall end-to-end owner of that program through its entire lifecycle. This include all the…
Added 52 mins ago
Senior manager, International Brand, Strategy & Business Operations
Starbucks Coffee Company
Seattle
Now Brewing - senior manager, International Brand, Strategy & Business Operations! #ToBeAPartner
Added 52 mins ago
Group manager, Influencers (New York City or Seattle - U.S.)
Starbucks Coffee Company
Seattle · New York
…and have the chops to build and shape Starbucks’ influencer strategy from the ground up with a hungry team, this role is for you. The group manager of Influencers is a visionary leader who…
Added 53 mins ago
Senior technical product manager, Cloud Foundations (Seattle, WA)
Starbucks Coffee Company
Seattle
Now Brewing: sr. technical product manager – Cloud Foundations! #tobeapartner
Added 55 mins ago
Manager Programs 3
Northrop Grumman
Linthicum Heights
Northrop Grumman Mission Systems' (NGMS) Secure Processing Operating Unit (OU) has an immediate opening for a Manager of Programs 3 located onsite in Linthicum, MD. This position will be…
Added 55 mins ago
Manager Human Resources 2
Northrop Grumman
Iuka
…develop leadership capability, and help position a high-focus program for long-term success. This role is ideal for an innovative HR professional who enjoys influencing strategy, building…

Amazon Web Services, Inc.

Technical Program Manager III, Customer Outcomes and Resilience Engineering

Seattle, WA, United States
Dallas, TX, United States

Apply About employer

Applications open in a new tab.

Job details

Posting language: English
Posted: Nov 4, 2026

Original job description

AWS Applied AI Solutions (AAIS) is building toward a future where every business innovates with Amazon AI teammates. To get there, we build AI solutions that improve human capabilities and transform entire business functions. We create end-to-end products that surprise and delight out-of-the-box, making complex things easy and hard things possible, with no cloud experience required. We start with customers who embrace the future and build bridges to meet the rest where they are. We pursue ambitious opportunities with conviction, and we are looking for builders who share that mindset.

Are you passionate about driving change and transforming how organizations deliver customer resilience at scale? The Customer Outcomes and Resilience Engineering (CORE) organization is seeking a results-oriented Technical Program Manager to create and drive projects and programs that support a unified real-time incident response and complex escalation recovery function into a single AI-first operating model. You will help deliver work in support of the transformation of a 300+ person organization from reactive to proactive - resolving customer issues, preventing recurrence, and shipping production AI capabilities at scale.

As a Technical Program Manager in CORE, you will lead projects aligned to our regional leaders, helping to own and define how the organization scales customer resilience and onboarding across regions. Working with Generative AI and Agentic AI technology initiatives, you will partner with business leaders to understand their requirements across critical incidents and escalations, and collaborate with builder teams to create scalable long-term mechanisms that turn every incident into an input that improves the system. Your work will keep the flywheel between front-line resolution and upstream service improvement compounding quarter over quarter, delivering the Unified Operations set of services that delight our customers.

Key job responsibilities

Drive end-to-end delivery of complex cross-functional programs that unify incident detection and response with escalation services, managing the lifecycle from requirements definition through implementation and operational excellence
Partner with regional business leaders and engineering teams to define technical requirements and create scalable mechanisms that transform reactive processes into proactive AI-enabled systems
Participate in architecture discussions and technical strategy decisions, using your technical judgment to question proposals, test assumptions, and ensure solutions scale to meet the ambitious business case across four global regions
Build consensus across stakeholders including field operations, engineering, product, and senior leadership by providing clear context on business and technology choices, harmonizing discordant views, and driving crisp decisions
Analyze program health through metrics and data, proactively identify and mitigate risks before they become blockers, and drive continuous process improvements that simplify operations and eliminate barriers to innovation

A day in the life You will organize design reviews with partner engineering teams, asking probing questions to ensure designs meet customer needs. You will break down large, complex problems into manageable pieces, create strategic narratives for leadership reviews, and drive resolution of blockers across the organization. Your proven track record of taking end-to-end ownership will enable you to successfully deliver results in a fast-paced and dynamic business environment where you influence without explicit authority. You will be highly analytical, resourceful, customer-focused, and team-oriented, with the ability to work independently under time constraints to meet deadlines.

About the team CORE combines Incident Detection and Response (IDR) and Enhanced Support Services (ES2) under single leadership as one operational team. Running 24x7 across four regions for top-tier customers, CORE is part of Amazon Web Services Applied AI Solutions, an organization building toward a future where every business innovates with Amazon AI teammates. We build AI solutions that improve human capabilities and transform entire business functions, creating end-to-end products that surprise and delight out-of-the-box.

We pursue ambitious opportunities with conviction and are looking for builders who share that mindset. Our team is focused on transforming how we deliver customer outcomes - turning every incident into an opportunity to improve the system and shipping production AI capabilities at scale. You will work in an inclusive culture that empowers team members to deliver the best results for our customers through collaboration, innovation, and continuous learning.

Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.

Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud.

Here at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity and AmazeCon conferences, inspire us to never stop embracing our uniqueness.

We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Basic qualifications

6+ years of technical product or program management experience
7+ years of working directly with engineering teams experience
3+ years of software development experience
Experience managing programs across cross functional teams, building processes and coordinating release schedules Preferred qualifications
5+ years of project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experience
Experience managing projects across cross functional teams, building sustainable processes and coordinating release schedules

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, TX, Dallas - 148,700.00 - 201,200.00 USD annually USA, WA, Seattle - 148,700.00 - 201,200.00 USD annually

Apply About employer

More about this job

Skills

AWS
Incident response
Leadership
Work independently
Meet deadlines
Cloud computing
Program management
Software development
Project management
Recruitment
Mental health

Report this job