Jobs in the United States

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Portfolio Representative II (Bilingual)
Clicklease
Draper, UT
- $21 to $24 USD / hour
Clicklease is transforming how small businesses access the equipment they need to grow. Our technology platform uses data and automation to make equipment financing faster, simpler, and…
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National Liaison Lead, TSLP Portfolio
AstraZeneca
Wilmington, DE · Wilmington
…inspire life-changing medicines. In-person working gives us the platform we need to connect, work at pace and challenge perceptions. That's why we work, on average, a minimum of three days…
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Director, Corporate & State Government Affairs (NY, NJ, PA)
AstraZeneca
Remote, United States
…engagement and cross-functional influence. You will have the platform, network, and autonomy to run with bold ideas, bring unexpected teams together, and build policy and programming that…
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Temporary R&D Engineer
Ro
Remote, United States
…pharmacy services. This is enabled by Ro's vertically integrated platform that helps patients achieve their goals through a convenient, end-to-end healthcare experience spanning from…
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Senior Software Engineer (Full-Stack / AI-Native)
Zinda Law Group, PLLC
Remote, United States
We're building a modern, scalable platform that combines legal workflows, automation, and artificial intelligence to help law firms operate faster, smarter, and more efficiently.
Added 1 min ago
Security Engineer
Ovative Group, LLC
United States
Exposure to security administration of BigQuery, Databricks, or similar data platform
Added 1 min ago
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Clinical Director
Onos Health
San Francisco, CA
- $220,000 to $270,000 USD / year
Onos is addressing this by building the AI platform that enables health plans to understand clinical care at scale. By transforming unstructured clinical documentation into actionable…
Added 1 min ago
Vice President - Technology Advisory Partner
Thoughtworks
Chicago, IL · New York City, NY · San Francisco, CA
Assess current-state platforms, data, and architecture - and define future-state roadmaps
Added 2 mins ago
Product Manager- Consumer and Developer Experience
Capital One
Chicago, IL · Richmond, VA · San Francisco, CA · McLean, VA · NY
The Consumer & Developer Experience (CDX) organization builds the foundational technologies that power our end-to-end customer journey. Within this organization, the CBA (Consumer Behavior…
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Staff Software Engineer - Card Technology
Capital One
NY · San Francisco, CA · McLean, VA · Chicago, IL
…customer-facing applications. We are currently executing a platform transformation, migrating from legacy systems to a modern technology…
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Applied Researcher 4 (Red Teaming & Multimodal)
Capital One
NY · McLean, VA · Cambridge, MA · San Jose, CA
Partner with a cross-functional team of data scientists, software engineers, machine learning engineers and product managers to deliver AI-powered products that change how customers…
Added 3 mins ago
Engineering Manager, DevOps & Platform Engineering
Ford Global
Dearborn, MI
Experience improving developer experience, platform reliability, or the scalability of shared engineering services.
Added 3 mins ago
Sr. Data Engineer
Exact Sciences Corp
United States
As the Sr. Data Engineer, you’ll have the chance to design, build, and optimize the data pipelines and models of the Enterprise Data Customer Experience (EDCX) team, the data foundation…
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Staff Data Engineer
Exact Sciences Corp
United States
The Staff Data Engineer sets technical direction for assigned capabilities and initiatives within the domain, applies enterprise standards and platform patterns, engages Principal Engineers…
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IT Development and Analysis (Enterprise Applications Engineer)
Office of the Inspector General
Washington, DC
- $121,785 to $158,322 USD / year
Managing and modifying new or existing enterprise applications in Power Platform or equivalent platforms.
Added 3 mins ago
Engineer, Vision Systems
LG Energy Solution Michigan, Inc.
Lansing, MI
- Reviewing compliance with system ordering specifications and monitoring data I/F stabilization
Added 3 mins ago
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GENERAL ENGINEER
Naval Air Systems Command
Arlington, VA
- $102,415 to $158,322 USD / year
…Maintenance Systems Program Management Organization (MxS PMO) Data Portfolio Lead, acting as the Prognostics and Health Management (PHM) Integrated Product Team (IPT) Lead. | You will be…
Added 3 mins ago
Specialist, Data Engineer - Snowflake and Python
Nationwide Life and Annuity Insurance Co
OH · AZ · IA
Supports delivery of data engineering solutions within a defined product or platform scope.
Added 4 mins ago
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Software Engineer
Hike Medical
San Francisco, CA
- $175,000 to $225,000 USD / year
…operating across three product lines: a proprietary AI-vision platform that turns a 30-second, web-based foot scan into custom 3D-printed orthotics; an AI agent platform that automates the…
Added 4 mins ago
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Computer Programmer
Chimes
United States
- $43 to $69 USD / hour
Create, modify, and maintain secure, testable code and scripts for applications, interfaces, data processing, and automation, including database queries and API interfaces.
Added 5 mins ago
Chief Marketing Officer
Ayr Wellness
United States
Partner with Technology on marketing requirements, platform roadmaps,
Added 5 mins ago
Infrastructure Software Engineer II (Remote - US)
BNSF
United States
This is a full stack infrastructure engineering role, involving backend services, APIs, and developer-facing tooling for our infrastructure and platform services
Added 6 mins ago
Director, Application Engineering (Remote)
START Center for Cancer Research
Remote, United States
Hands-on software development experience with strong capabilities across web applications, APIs, and data services.
Added 6 mins ago
Economic Development Manager
COUNTY OF WARREN
Front Royal, VA
…performance under incentive agreements, maintaining Department data and records, supporting business attraction projects, and serving as the Economic Development Director’s designated…
Added 6 mins ago
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Sr. Sales Executive
SGS
Remote, United States
- $90,000 to $120,000 USD / year
…post- tradeshow reports, sales reports, maintenance of all data in Customer Platform SharePoint site, and other reports/presentations as may be required by…

Amazon Web Services, Inc.

Technical Program Manager III, Customer Outcomes and Resilience Engineering

Seattle, WA, United States
Dallas, TX, United States

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Job details

Posting language: English
Posted: Nov 4, 2026

Original job description

AWS Applied AI Solutions (AAIS) is building toward a future where every business innovates with Amazon AI teammates. To get there, we build AI solutions that improve human capabilities and transform entire business functions. We create end-to-end products that surprise and delight out-of-the-box, making complex things easy and hard things possible, with no cloud experience required. We start with customers who embrace the future and build bridges to meet the rest where they are. We pursue ambitious opportunities with conviction, and we are looking for builders who share that mindset.

Are you passionate about driving change and transforming how organizations deliver customer resilience at scale? The Customer Outcomes and Resilience Engineering (CORE) organization is seeking a results-oriented Technical Program Manager to create and drive projects and programs that support a unified real-time incident response and complex escalation recovery function into a single AI-first operating model. You will help deliver work in support of the transformation of a 300+ person organization from reactive to proactive - resolving customer issues, preventing recurrence, and shipping production AI capabilities at scale.

As a Technical Program Manager in CORE, you will lead projects aligned to our regional leaders, helping to own and define how the organization scales customer resilience and onboarding across regions. Working with Generative AI and Agentic AI technology initiatives, you will partner with business leaders to understand their requirements across critical incidents and escalations, and collaborate with builder teams to create scalable long-term mechanisms that turn every incident into an input that improves the system. Your work will keep the flywheel between front-line resolution and upstream service improvement compounding quarter over quarter, delivering the Unified Operations set of services that delight our customers.

Key job responsibilities

Drive end-to-end delivery of complex cross-functional programs that unify incident detection and response with escalation services, managing the lifecycle from requirements definition through implementation and operational excellence
Partner with regional business leaders and engineering teams to define technical requirements and create scalable mechanisms that transform reactive processes into proactive AI-enabled systems
Participate in architecture discussions and technical strategy decisions, using your technical judgment to question proposals, test assumptions, and ensure solutions scale to meet the ambitious business case across four global regions
Build consensus across stakeholders including field operations, engineering, product, and senior leadership by providing clear context on business and technology choices, harmonizing discordant views, and driving crisp decisions
Analyze program health through metrics and data, proactively identify and mitigate risks before they become blockers, and drive continuous process improvements that simplify operations and eliminate barriers to innovation

A day in the life You will organize design reviews with partner engineering teams, asking probing questions to ensure designs meet customer needs. You will break down large, complex problems into manageable pieces, create strategic narratives for leadership reviews, and drive resolution of blockers across the organization. Your proven track record of taking end-to-end ownership will enable you to successfully deliver results in a fast-paced and dynamic business environment where you influence without explicit authority. You will be highly analytical, resourceful, customer-focused, and team-oriented, with the ability to work independently under time constraints to meet deadlines.

About the team CORE combines Incident Detection and Response (IDR) and Enhanced Support Services (ES2) under single leadership as one operational team. Running 24x7 across four regions for top-tier customers, CORE is part of Amazon Web Services Applied AI Solutions, an organization building toward a future where every business innovates with Amazon AI teammates. We build AI solutions that improve human capabilities and transform entire business functions, creating end-to-end products that surprise and delight out-of-the-box.

We pursue ambitious opportunities with conviction and are looking for builders who share that mindset. Our team is focused on transforming how we deliver customer outcomes - turning every incident into an opportunity to improve the system and shipping production AI capabilities at scale. You will work in an inclusive culture that empowers team members to deliver the best results for our customers through collaboration, innovation, and continuous learning.

Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.

Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud.

Here at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity and AmazeCon conferences, inspire us to never stop embracing our uniqueness.

We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Basic qualifications

6+ years of technical product or program management experience
7+ years of working directly with engineering teams experience
3+ years of software development experience
Experience managing programs across cross functional teams, building processes and coordinating release schedules Preferred qualifications
5+ years of project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experience
Experience managing projects across cross functional teams, building sustainable processes and coordinating release schedules

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, TX, Dallas - 148,700.00 - 201,200.00 USD annually USA, WA, Seattle - 148,700.00 - 201,200.00 USD annually

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More about this job

Skills

AWS
Incident response
Leadership
Work independently
Meet deadlines
Cloud computing
Program management
Software development
Project management
Recruitment
Mental health

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