Jobs in the United States

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Senior Software Machine Learning Engineer
Teradyne
North Reading, MA
Join Teradyne, a global leader in automated test equipment (ATE) and industrial automation. Our technologies power the most advanced semiconductor and electronics testing in the world,…
Added 1 min ago
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Full-Stack Software Engineer
modis
Dearborn, MI
- $55 to $65 USD / hour
Modis is seeking a Full-Stack Software Engineer for a Contract with a client in Dearborn, MI. The ideal candidate will design, develop, and maintain scalable full-stack applications, APIs,…
Added 2 mins ago
Platform Engineer I (Mobile Device Management) (Onsite Role)
O'Reilly Technology Services, Inc.
United States
The Platform Engineer I will design and implement specific infrastructure solutions that anchor our endpoint management strategy. You will ensure that our servers, networks, and storage…
Added 4 mins ago
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System Reliability Engineer II (Full Time) - United States
Cisco
Research Triangle Park, NC
- Full-time
As a Systems Reliability Engineer (SRE), your impact is central to maximizing the availability, scale, and resilience of the mission-critical platforms connecting the world. You will bridge…
Added 4 mins ago
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Software Engineer Compiler I (Full Time) – United States
Cisco
Austin, TX
- Full-time
As a Compiler Software Engineer II, you will architect, implement, and optimize advanced compilation, code analysis, and debugging toolchains that power Cisco's core networking platforms.…
Added 5 mins ago
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Software Engineer Compiler I (Full Time) – United States
Cisco
Austin, TX · San Jose, CA · Milpitas, CA · Dallas, TX · RTP, NC
- Full-time
As a Compiler Software Engineer II, you will architect, implement, and optimize advanced compilation, code analysis, and debugging toolchains that power Cisco's core networking platforms.…
Added 6 mins ago
MAINTENANCE SPECIALIST II
Seminole Electric
Bowling Green, FL
Must have the ability to become fully qualified to perform the aspects of plant electrical equipment maintenance · Must have the ability to function effectively as a team member
Added 6 mins ago
Software Engineer (Open to hiring Sr. Software Engineer)
Wellmark, Inc.
Des Moines, IA
Design, develop, test, implement, maintain, and document software solutions in support of Wellmark’s business strategy and Technology vision. Ensure completed activities meet project…
Added 6 mins ago
Full Stack Engineer 182100
CTI Consulting
Durham, NC
software utilizing relational databases (Oracle, Postgres)
Added 6 mins ago
Software Engineer in Test 182143
CTI Consulting
westlake, TX
skills needed: UI and API test automation, RestAssured, Cucumber,
Added 6 mins ago
Principal Applications Engineer
Autodesk
Remote, United States
The Principal Applications Engineer designs and delivers scalable, maintainable enterprise applications and extensions within the SAP S/4HANA focused on BRIM. The engineer combines strong…
Added 6 mins ago
Senior Software Developer
Autodesk
Remote, United States
Must have experience in technical documentation and coordinating application enhancements
Added 6 mins ago
Principal Applications Engineer
Autodesk
CA · San Francisco, CA · San Francisco
Must have experience in technical documentation and coordinating application enhancements
Added 6 mins ago
Principal Software Applications Engineer
Autodesk
Remote, United States
Must have experience in technical documentation and coordinating application enhancements
Added 7 mins ago
Section Engineer - BGE Substation Design
Baltimore Gas and Electric Company
BALTIMORE, MD
The Section Engineer provides technical leadership in the planning, design, and execution of projects involving BGE/Exelon's electric substations and related systems. This role involves…
Added 8 mins ago
Electrical Engineer
Intuitive
Sunnyvale, CA
We are seeking an Electrical Engineer to contribute towards complex high speed designs for next-generation surgical robotic systems. The person in this position will work closely with…
Added 8 mins ago
Software Engineer
Q2 Software, Inc.
Austin, TX
Q2 is seeking an ambitious and adaptable Software Developer experienced in the ins and outs of software development in a team setting. As part of our Software Engineering group based in…
Added 9 mins ago
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Machine Learning Engineer
bet365
Denver, CO
- $120,000 to $140,000 USD / year
Proven experience as an ML Engineer, Data Engineer, or Software Engineer with a clear focus on deploying, monitoring, and scaling machine learning systems in production.
Added 9 mins ago
Senior Software Engineer
Fusion Technology
Hanover, MD
10+ years of experience as a software engineer within the DoD
Added 9 mins ago
Manufacturing Engineer III
RIVERPOINT MEDICAL LLC
Portland, OR
Riverpoint Medical in Portland, Oregon is seeking a Manufacturing Engineer III to support the development and production of premium medical devices. In this role, you will help advance the…
Added 10 mins ago
GA
Senior Technical Sourcer
GC AI
Remote, United States
- $120,000 to $190,000 USD / year
- Write, test and refine personalized outreach sequences in Ashby or Metaview.
Added 10 mins ago
MS
Director, Lead Cybersecurity Engineer
Morgan Stanley
Alpharetta, GA · Alpharetta
- $191,000 USD / year
Telecommuting permitted up to 2 days per week
Added 10 mins ago
DS
AI Implementation Specialist
DRT Strategies, Inc.
Silver Spring, MD
- $70,000 to $80,000 USD / year
Must have 3+ years of software development experience, with at least 1 year focused on AI/ML or LLM-based application development
Added 12 mins ago
Flight Controls Engineer 2
United Launch Alliance
Centennial, CO
As a Flight Controls Engineer on the ULA Airborne Avionics team, you will be a key Technical Engineer with a strategic supplier responsible for developing, testing, and integrating hardware…
Added 12 mins ago
Imaging Service Engineer III
Renovo Solutions
Edinburg, TX
Must have near vision, far vision, depth perception, and be able to distinguish colors · Must have sensory ability to distinguish hot, cold, range of temperature, surfaces, fine motor skills, manual dexterity, and detect/distinguish odors

Amazon Web Services, Inc.

Support Engineer III

Seattle, WA, United States
Herndon, VA, United States
Dallas, TX, United States

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Job details

Posting language: English
Posted: Nov 13, 2026

Original job description

AWS Applied AI Solutions (AAIS) is building toward a future where every business innovates with Amazon AI teammates. To get there, we build AI solutions that improve human capabilities and transform entire business functions. We create end-to-end products that surprise and delight out-of-the-box, making complex things easy and hard things possible, with no cloud experience required. We start with customers who embrace the future and build bridges to meet the rest where they are. We pursue ambitious opportunities with conviction, and we are looking for builders who share that mindset.

As a Unified Operations Engineer, you will serve as a senior technical expert and principal customer advisor across the full breadth of AWS services. This role combines expert-level technical troubleshooting with strategic customer engagement - you will lead resolution of complex, multi-service issues while serving as the "voice of the customer," crafting and executing strategies that drive adoption, operational excellence, and business value for your customers.

You will leverage deep expertise across cloud technologies to help customers succeed at scale. You will act as a Cloud Ambassador across AWS products, providing customers with strategic technical guidance, advocacy, and best-practice solutions to keep their AWS environments operationally healthy and resilient.

Key job responsibilities Lead resolution of critical, highly complex customer problems that may span multiple AWS services, applying expert-level troubleshooting techniques to provide tailored solutions, and diving deep into root cause analysis.

Serve as the principal technical advisor for customers, proactively crafting and executing strategies to drive AWS adoption and use of services including EC2, S3, DynamoDB, RDS, Lambda, CloudFront CDN, IoT, and many more.

Effectively represent AWS within customer environments, driving discussions with senior leadership regarding incidents, architectural trade-offs, support strategies, and risk management.

Provide advocacy and strategic technical guidance to help plan and build solutions using best practices and proactively keep customers’ AWS environments operationally healthy and resilient.

Leverage customer relationships to understand business/operational needs and technical challenges, helping customers achieve the greatest value from AWS.

Provide feedback to internal AWS teams on how to improve services and identify patterns across your customer portfolio to proactively prevent issues.

Drive initiatives that improve support-related processes and customer experience, including tutorials, how-to videos, technical articles, and trainings.

Collaborate with internal engineering and service teams to see complex issues through to resolution.

Continuously develop technical skills across groundbreaking cloud technologies and professional competencies.

Act as interviewer in hiring processes and coach/mentor team members across both technical and customer-facing disciplines.

Act as the senior technical escalation point in your domain for complex, large-scale issues affecting customers’ production systems.

Lead cross-team technical efforts for customers, coordinating across multiple AWS service teams to deliver unified solutions.

Help customers test their response plans through game days and disaster recovery exercises.

Design tools, patterns, and review methods that other engineers adopt beyond your own customers.

A day in the life Your day will blend expert technical problem-solving with strategic customer advisory. You may start the morning leading resolution of a critical multi-service incident, coordinating across engineering and service teams to drive root cause analysis and deliver a tailored solution. Later, you could be conducting a proactive operational health review for a customer, applying the AWS Well-Architected Framework to identify risks and recommend improvements. You will drive discussions with senior customer leadership on trade-offs, support strategies, and long-term cloud roadmaps - all while developing content and mentoring team members that elevate the broader organization.

About the team AWS Support is a customer-facing global organization that provides technical support and strategic guidance to customers worldwide. As a member of this team, you will be at the forefront of transformational cloud technology, operating on a follow-the-sun model. You will support a global list of companies and developers - from innovative startups to Fortune 500 enterprises - helping them leverage a growing set of AWS services and features to run their mission-critical applications.

Amazon values diverse experiences. Even if you do not meet all the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. Basic qualifications

5+ years of systems administrator, engineering or technical IT/cloud operations support role experience
Bachelor’s degree in Computer Science or equivalent, or 3+ years of technical support experience
Experience with operational parameters and troubleshooting for three (3) or more of the following: Compute, Storage, Networking, CDN, Databases, DevOps, Big Data & Analytics, Security, or Application Development in a distributed systems environment
Demonstrated experience in a customer-facing environment as a technical lead or advisor
Proven ability to drive discussions with senior technical and business stakeholders regarding incidents, trade-offs, and risk management
Experience leading technical work across teams, such as incident response, migrations, or customer engagements
Experience building with AI and AI agents in daily engineering work Preferred qualifications
Knowledge of operating systems, hardware, storage, network, security, database administration, and cloud infrastructure
Experience with AWS services or other cloud offerings
Understanding of the AWS Well-Architected Framework pillars and ability to apply them to customer architectures, implementations, and solutions
Experience applying technical or operational expertise to identify, balance trade-offs, and solve difficult challenges
Experience with scripting languages and coding skills in one (1) or more of the following: Python, Ruby, C/C++/C#, Node.js, Java, or PHP
Knowledge of security technology and concepts (Authentication, Authorization, Single Sign-On, Cryptography, etc.)
Experience in at least one of these technology areas: DevOps, Serverless, Software Development and Design, CI/CD, AI/ML, Storage, Networking, or Databases
Experience with virtualization, orchestration, and cloud computing (e.g., Hypervisors, VMware, Xen)
Experience with continuous integration and continuous delivery (CI/CD) pipelines
AWS Certifications (e.g., Solutions Architect Professional, DevOps Engineer, or specialty certifications)
Experience managing incidents for business-critical systems in a 24x7 environment, including leading post-incident reviews
Experience working inside customer teams as a forward-deployed engineer, solutions engineer, or consultant

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, TX, Dallas - 121,000.00 - 163,700.00 USD annually USA, VA, Herndon - 121,000.00 - 163,700.00 USD annually USA, WA, Seattle - 121,000.00 - 163,700.00 USD annually

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More about this job

Skills

AWS
Troubleshooting
Cloud technologies
Root cause analysis
Amazon DynamoDB
Problem solving
Leadership
Coaching
Cloud computing
Computer science
Technical support
Data analysis
Risk management
Incident response
Database administration
Python
Ruby
C
C++
C#
Node.js
Oracle Java
PHP
DevOps
Software development
CI/CD
ML
VMware
Recruitment
Mental health

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Work requirements

Jobs in the United States