Jobs in the United States

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Added just now
Government Contracts Manager: Construction Contracts
S & K Technologies, Inc.
Marana, AZ
…support the three LLC's that are a part of S&K Engineering & Security Solutions Business Unit, subsidiaries of Corporate S&K Technologies, Inc. This position will have a focused emphasis on…
Added just now
Incident Management (Network Engineer II) (Government)
AT&T Technical Services Company, Inc.
Remote, United States
This is a full-time onsite role based in the location(s) posted and is performed from the designated work location five days per week · Candidate must have 10 years of experience that can be a combination of work history and education
Added just now
Network Engineer
TRISTAR INC
Bloomington, IN
Must have or be able to obtain a CompTIA Security+ prior to start date
Added just now
Electrical Engineer
Astrion
Hill AFB, UT
Clearance: Must hold an active Secret clearance
Added just now
Senior General/Interdisciplinary Engineer
Astrion
Bedford / Hanscom AFB, MA
Clearance: Must have and be able to maintain an active Secret security clearance
Added 1 min ago
Mechanical Engineer III - Design
Voyager Technologies, Inc.
Remote, United States
Voyager is an innovative defense, national security and space technology company committed to advancing and delivering transformative, mission-critical solutions. We tackle the most complex…
Added 1 min ago
Directed Energy Senior Product Production Engineer
AeroVironment, Inc.
Albuquerque, NM
The Directed Energy Sr. Product Production Engineer at AV is responsible for engineering support for military and commercial applications to include components, electro-mechanical…
Added 2 mins ago
Lead Power Electronics Engineer
Whisper Aero
Nashville, TN
Whisper Aero is looking for a Lead Power Electronics Engineer to own the development of the next generation of motor controllers and electronics that drive our propulsion systems. This is a…
Added 2 mins ago
MU
Field Applications Engineer (Fluid Dispensing)
Mycronic USA
Milwaukee, WI
- $78,000 to $85,000 USD / year
We are looking for an experienced Field Applications Engineer, Fluid Dispensing to join Axxon, part of Mycronic's High Volume Division. This is an exciting time to join our team!
Added 2 mins ago
MU
Field Applications Engineer (Fluid Dispensing)
Mycronic USA
San Jose, CA
- $92,000 to $97,000 USD / year
We are looking for an experienced Field Applications Engineer, Fluid Dispensing to join Axxon, part of Mycronic's High Volume Division. This is an exciting time to join our team!
Added 3 mins ago
BP
Forward Deployed Engineer – AI & Trading
BP Products N.A. Inc.
Remote, United States
- $167,000 to $253,000 USD / year
As a Forward Deployed Engineer, you'll work alongside traders and commercial teams to turn ideas into reliable AI-enabled tools.
Added 3 mins ago
Senior Identity & Access Management Engineer
Life Time
Chanhassen, MN
We are seeking a skilled Identity & Access Management (IAM) Engineer to join our Information Technology Team. In this role, you will be responsible for designing, implementing, and…
Added 3 mins ago
M
Full-Stack Software Engineer
modis
Dearborn, MI
- $55 to $65 USD / hour
Modis is seeking a Full-Stack Software Engineer for a Contract with a client in Dearborn, MI. The ideal candidate will design, develop, and maintain scalable full-stack applications, APIs,…
Added 5 mins ago
Lead Data Engineer (Lakehouse / Databricks)
Stafford Gray
Remote, United States
Must live within 90 miles of Lansing, MI at the time of submission and be able to work a hybrid onsite schedule
Added 5 mins ago
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Intern
marinesolu
Newark, NJ
- $25 to $28 USD / hour
…design. Work is performed under the direction of a Project Engineer or higher who makes assignments, provides guidance, and reviews work to ensure that it is completed according to…
Added 5 mins ago
Platform Engineer I (Mobile Device Management) (Onsite Role)
O'Reilly Technology Services, Inc.
United States
The Platform Engineer I will design and implement specific infrastructure solutions that anchor our endpoint management strategy. You will ensure that our servers, networks, and storage…
Added 5 mins ago
EU
Senior Database Automation & Security Engineer
Experis USA
Charlotte, NC
- $85 to $88 USD / hour
Location:Charlotte, NC (Hybrid: minimum of 3 days per week)
Added 6 mins ago
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System Reliability Engineer II (Full Time) - United States
Cisco
Research Triangle Park, NC
- Full-time
…together in Engineering, IT, Supply Chain, Customer Experience, Security & Trust, and more. We are united by a shared mission to make technology accessible and impactful for everyone. In…
Added 6 mins ago
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Software Engineer Compiler I (Full Time) – United States
Cisco
Austin, TX
- Full-time
As a Compiler Software Engineer II, you will architect, implement, and optimize advanced compilation, code analysis, and debugging toolchains that power Cisco's core networking platforms.…
Added 6 mins ago
Senior Software Engineer – Splunk Framework & Runtime Services
Cisco
Boulder, CO
As a Senior Software Engineer on the Framework & Runtime Services team, you’ll design and develop the foundational tools, frameworks, and services that enable Splunk engineering teams to…
Added 7 mins ago
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Software Engineer Compiler I (Full Time) – United States
Cisco
Austin, TX · San Jose, CA · Milpitas, CA · Dallas, TX · RTP, NC
- Full-time
As a Compiler Software Engineer II, you will architect, implement, and optimize advanced compilation, code analysis, and debugging toolchains that power Cisco's core networking platforms.…
Added 7 mins ago
DI
Second Shift Engineer I
Duluth Independent School District 709
Duluth, MN
- $21.31 USD / hour
…performs related work as required. In addition, a Second Shift Engineer I, under the direction of the Building Engineer, and with supervision from a Facilities Management Supervisor, a…
Added 8 mins ago
Senior Software Engineer – Splunk Framework & Runtime Services
Cisco Systems, Inc.
Remote, United States
As a Senior Software Engineer on the Framework & Runtime Services team, you’ll design and develop the foundational tools, frameworks, and services that enable Splunk engineering teams to…
Added 8 mins ago
Software Engineer in Test 182143
CTI Consulting
westlake, TX
Added 10 mins ago
Cross-Domain Solution Integrator
MANTECH
Stafford, VA
Must have a current/active TS/SCI security clearance

Amazon Web Services, Inc.

Support Engineer III

Seattle, WA, United States
Herndon, VA, United States
Dallas, TX, United States

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Job details

Posting language: English
Posted: Nov 13, 2026

Original job description

AWS Applied AI Solutions (AAIS) is building toward a future where every business innovates with Amazon AI teammates. To get there, we build AI solutions that improve human capabilities and transform entire business functions. We create end-to-end products that surprise and delight out-of-the-box, making complex things easy and hard things possible, with no cloud experience required. We start with customers who embrace the future and build bridges to meet the rest where they are. We pursue ambitious opportunities with conviction, and we are looking for builders who share that mindset.

As a Unified Operations Engineer, you will serve as a senior technical expert and principal customer advisor across the full breadth of AWS services. This role combines expert-level technical troubleshooting with strategic customer engagement - you will lead resolution of complex, multi-service issues while serving as the "voice of the customer," crafting and executing strategies that drive adoption, operational excellence, and business value for your customers.

You will leverage deep expertise across cloud technologies to help customers succeed at scale. You will act as a Cloud Ambassador across AWS products, providing customers with strategic technical guidance, advocacy, and best-practice solutions to keep their AWS environments operationally healthy and resilient.

Key job responsibilities Lead resolution of critical, highly complex customer problems that may span multiple AWS services, applying expert-level troubleshooting techniques to provide tailored solutions, and diving deep into root cause analysis.

Serve as the principal technical advisor for customers, proactively crafting and executing strategies to drive AWS adoption and use of services including EC2, S3, DynamoDB, RDS, Lambda, CloudFront CDN, IoT, and many more.

Effectively represent AWS within customer environments, driving discussions with senior leadership regarding incidents, architectural trade-offs, support strategies, and risk management.

Provide advocacy and strategic technical guidance to help plan and build solutions using best practices and proactively keep customers’ AWS environments operationally healthy and resilient.

Leverage customer relationships to understand business/operational needs and technical challenges, helping customers achieve the greatest value from AWS.

Provide feedback to internal AWS teams on how to improve services and identify patterns across your customer portfolio to proactively prevent issues.

Drive initiatives that improve support-related processes and customer experience, including tutorials, how-to videos, technical articles, and trainings.

Collaborate with internal engineering and service teams to see complex issues through to resolution.

Continuously develop technical skills across groundbreaking cloud technologies and professional competencies.

Act as interviewer in hiring processes and coach/mentor team members across both technical and customer-facing disciplines.

Act as the senior technical escalation point in your domain for complex, large-scale issues affecting customers’ production systems.

Lead cross-team technical efforts for customers, coordinating across multiple AWS service teams to deliver unified solutions.

Help customers test their response plans through game days and disaster recovery exercises.

Design tools, patterns, and review methods that other engineers adopt beyond your own customers.

A day in the life Your day will blend expert technical problem-solving with strategic customer advisory. You may start the morning leading resolution of a critical multi-service incident, coordinating across engineering and service teams to drive root cause analysis and deliver a tailored solution. Later, you could be conducting a proactive operational health review for a customer, applying the AWS Well-Architected Framework to identify risks and recommend improvements. You will drive discussions with senior customer leadership on trade-offs, support strategies, and long-term cloud roadmaps - all while developing content and mentoring team members that elevate the broader organization.

About the team AWS Support is a customer-facing global organization that provides technical support and strategic guidance to customers worldwide. As a member of this team, you will be at the forefront of transformational cloud technology, operating on a follow-the-sun model. You will support a global list of companies and developers - from innovative startups to Fortune 500 enterprises - helping them leverage a growing set of AWS services and features to run their mission-critical applications.

Amazon values diverse experiences. Even if you do not meet all the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. Basic qualifications

5+ years of systems administrator, engineering or technical IT/cloud operations support role experience
Bachelor’s degree in Computer Science or equivalent, or 3+ years of technical support experience
Experience with operational parameters and troubleshooting for three (3) or more of the following: Compute, Storage, Networking, CDN, Databases, DevOps, Big Data & Analytics, Security, or Application Development in a distributed systems environment
Demonstrated experience in a customer-facing environment as a technical lead or advisor
Proven ability to drive discussions with senior technical and business stakeholders regarding incidents, trade-offs, and risk management
Experience leading technical work across teams, such as incident response, migrations, or customer engagements
Experience building with AI and AI agents in daily engineering work Preferred qualifications
Knowledge of operating systems, hardware, storage, network, security, database administration, and cloud infrastructure
Experience with AWS services or other cloud offerings
Understanding of the AWS Well-Architected Framework pillars and ability to apply them to customer architectures, implementations, and solutions
Experience applying technical or operational expertise to identify, balance trade-offs, and solve difficult challenges
Experience with scripting languages and coding skills in one (1) or more of the following: Python, Ruby, C/C++/C#, Node.js, Java, or PHP
Knowledge of security technology and concepts (Authentication, Authorization, Single Sign-On, Cryptography, etc.)
Experience in at least one of these technology areas: DevOps, Serverless, Software Development and Design, CI/CD, AI/ML, Storage, Networking, or Databases
Experience with virtualization, orchestration, and cloud computing (e.g., Hypervisors, VMware, Xen)
Experience with continuous integration and continuous delivery (CI/CD) pipelines
AWS Certifications (e.g., Solutions Architect Professional, DevOps Engineer, or specialty certifications)
Experience managing incidents for business-critical systems in a 24x7 environment, including leading post-incident reviews
Experience working inside customer teams as a forward-deployed engineer, solutions engineer, or consultant

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, TX, Dallas - 121,000.00 - 163,700.00 USD annually USA, VA, Herndon - 121,000.00 - 163,700.00 USD annually USA, WA, Seattle - 121,000.00 - 163,700.00 USD annually

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More about this job

Skills

AWS
Troubleshooting
Cloud technologies
Root cause analysis
Amazon DynamoDB
Problem solving
Leadership
Coaching
Cloud computing
Computer science
Technical support
Data analysis
Risk management
Incident response
Database administration
Python
Ruby
C
C++
C#
Node.js
Oracle Java
PHP
DevOps
Software development
CI/CD
ML
VMware
Recruitment
Mental health

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Work requirements

Jobs in the United States