Jobs in the United States

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Added 51 mins ago
Principal Machine Learning Engineer
Vail Resorts
CA
We are looking for a curious, driven, innovative machine learning engineer who takes initiative to solve problems and create environments that accelerate the development, deployment, and…
Added 54 mins ago
Lead Principal Engineer, Enterprise Agentic AI Platform
Nvidia
Santa Clara, CA
…world’s most advanced AI companies. NVIDIA’s Enterprise AI Platform drives production AI agents that securely link with enterprise systems to boost employee efficiency and accelerate…
Added 55 mins ago
DevOps Platform Engineer
BOOZ, ALLEN & HAMILTON, INC.
San Diego, CA
Experience serving as a technical lead, principal engineer, lead systems engineer, solution architect, chief engineer support lead, or technical authority for a complex platform, product,…
Added 1 hour ago
Principal Machine Learning Engineer, Vision AI
Toast
Remote, United States
We're looking for a Principal Machine Learning Engineer, Vision AI to architect and build the platform behind these products. You'll have an outsized influence on how Vision AI is built and…
Added 2 hours ago
W
Principal Software Engineer
Walmart
SUNNYVALE, CA
- $143,000 to $286,000 USD / year
The (USA) Principal, Software Engineer leads the design and delivery of scalable platform capabilities, driving innovation in cloud-native architectures and AI/ML integration. This role…
Added 2 hours ago
SC
Principal, Software Engineer
Sam's Club
SUNNYVALE, CA
- $143,000 to $286,000 USD / year
As a Principal Full-Stack Engineer on the mGPS/Compass team, you will lead the design and delivery of the Java services and web experiences that power Walmart's in-store positioning,…
Added 3 hours ago
FT
Principal Database Administrator
Fidelity Technology Group, LLC
Boston, MA
- $107,000 to $216,000 USD / year
…Excellence supporting Fidelity's Institutional business. We design, engineer, and support enterprise database solutions that enable critical business applications and client services across…
Added 3 hours ago
Developer Platform Engineer, Agentic (Mid/Senior/Principal)
Positron AI
Remote, United States
As a Developer Platform Engineer, you will build the layer that lets AI coding agents do real work on our simulators. We have a full simulation ecosystem built on one shared hardware model,…
Added 6 hours ago
Systems Engineer
BAE Systems
McLean, VA
Job Description We’re hiring a Systems Engineer who brings disciplined systems thinking to complex, secure enterprise and mission systems. You’ll join a multi-disciplinary team shaping…
Added 6 hours ago
HI
Principal Engineer 1, Data Platforms (Microsoft Fabric)
Halozyme INC
Hopkins, MN
- $175,000 to $185,000 USD / year
The Principal Engineer 1, Data Platforms serves as the technical lead accountable for the data platform: architecting the solution, building alongside the team, holding the quality bar, and…
Added 7 hours ago
Principal Design Verifiction Engineer
SambaNova
San Jose, CA
SambaNova is a leader in next-generation AI infrastructure, delivering a full-stack inference platform for customers worldwide. At the core of SambaNova's technology is the RDU…
Added 7 hours ago
Principal Site Reliability Engineer, Infrastructure Architecture- AI Infrastructure Operations
Nscale
NY
We’re looking for a Principal Site Reliability Engineer, Infrastructure Architecture to be the architectural authority for how our platform is designed, connected, and recovered.
Added 8 hours ago
Principal Systems Design Engineer.
Advanced Micro Devices, Inc
Austin, TX
3+/ 7+/ 10+ years of engineering experience in dGPU/SoC platform architecture, hardware engineering, systems software, firmware, or low-level driver development used to bring new silicon to…
Added 9 hours ago
Principal Engineer (agent framework)
Emergence AI
NY
We're hiring a Principal Engineer to shape where the platform goes, build it, and grow the team around it. In your first few months, you'll learn the platform's model deeply, challenge the…
Added 9 hours ago
B
Principal Forward Deployed Engineer
BetterUp
Austin, TX · San Francisco, CA · New York City, NY · Arlington, VA
- $250,000 to $320,000 USD / year
Employees are expected to be available to work from one of our office hubs at least two days per week, or eight days per month
Added 9 hours ago
Principal Technical Product Manager
Stellantis
Auburn Hills, MI
…strategy, roadmap, and evolution of our Enterprise Data & AI Platform. The platform enables engineering teams, data scientists, analysts, and developers to build and operate data products,…
Added 9 hours ago
Principal Software Engineer, Data Engineering
Intuit
Oakland, CA · San Diego, CA · Mountain View, CA
We are seeking a Principal Software Engineer, Data Engineering to serve as a technical leader and domain expert across multiple Data Engineering teams. This role is critical for driving…
Added 10 hours ago
Platform Engineering Manager
PKR
Philadelphia, PA
all product areas – including SDK, backend services, and platform
Added 10 hours ago
Sr Manager, Cloud Delivery Engineering
Veradigm LLC
Raleigh, NC
Today, upgrades and provisioning are largely manual. Our principal engineer is building the patterns, pipelines, and automation that replace that work. You'll take it from pattern to…
Added 11 hours ago
Senior / Principal Systems Engineer
Anzu Partners
Waltham, MA
GelSight builds complex opto-electro-mechanical metrology systems where every micron matters. We are hiring a Systems Engineer to own the thread that runs from customer and product needs to…
Added 11 hours ago
Support Engineer III
Amazon Web Services, Inc.
Seattle, WA · Herndon, VA · Dallas, TX
As a Unified Operations Engineer, you will serve as a senior technical expert and principal customer advisor across the full breadth of AWS services. This role combines expert-level…
Added 12 hours ago
Chief Architect of AI
ADP
Alpharetta, GA
Connect the core capabilities. Establish a cohesive architecture across agent frameworks, platform APIs, knowledge and retrieval systems, model runtimes, evaluation frameworks, and…
Added 13 hours ago
Senior Agentic AI Enablement Engineer
Crum & Forster
Remote, United States
…evaluation harnesses on AWS. You will work closely with the Principal AI Engineer, who sets architecture and technical standards, and you will be the US-based build anchor for our agentic…
Added 13 hours ago
Staff/Principal Fullstack Software Engineer
Witness AI
Mountain View, CA
This is a Staff/Principal role with org-wide scope. You’ll work hand in hand with the Head of Product Engineering on technical strategy and help grow the engineers around you. That work…
Added 13 hours ago
Principal Engineer, Operational Intelligence
ASR Group/Domino Sugar
West Palm Beach, FL
The Principal Engineer, Operational Intelligence provides enterprise leadership for the Operational Intelligence discipline across ASR Group refinery operations. The role is responsible for…

Amazon Web Services, Inc.

Support Engineer III

Seattle, WA, United States
Herndon, VA, United States
Dallas, TX, United States

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Job details

Posting language: English
Posted: Nov 13, 2026

Original job description

AWS Applied AI Solutions (AAIS) is building toward a future where every business innovates with Amazon AI teammates. To get there, we build AI solutions that improve human capabilities and transform entire business functions. We create end-to-end products that surprise and delight out-of-the-box, making complex things easy and hard things possible, with no cloud experience required. We start with customers who embrace the future and build bridges to meet the rest where they are. We pursue ambitious opportunities with conviction, and we are looking for builders who share that mindset.

As a Unified Operations Engineer, you will serve as a senior technical expert and principal customer advisor across the full breadth of AWS services. This role combines expert-level technical troubleshooting with strategic customer engagement - you will lead resolution of complex, multi-service issues while serving as the "voice of the customer," crafting and executing strategies that drive adoption, operational excellence, and business value for your customers.

You will leverage deep expertise across cloud technologies to help customers succeed at scale. You will act as a Cloud Ambassador across AWS products, providing customers with strategic technical guidance, advocacy, and best-practice solutions to keep their AWS environments operationally healthy and resilient.

Key job responsibilities Lead resolution of critical, highly complex customer problems that may span multiple AWS services, applying expert-level troubleshooting techniques to provide tailored solutions, and diving deep into root cause analysis.

Serve as the principal technical advisor for customers, proactively crafting and executing strategies to drive AWS adoption and use of services including EC2, S3, DynamoDB, RDS, Lambda, CloudFront CDN, IoT, and many more.

Effectively represent AWS within customer environments, driving discussions with senior leadership regarding incidents, architectural trade-offs, support strategies, and risk management.

Provide advocacy and strategic technical guidance to help plan and build solutions using best practices and proactively keep customers’ AWS environments operationally healthy and resilient.

Leverage customer relationships to understand business/operational needs and technical challenges, helping customers achieve the greatest value from AWS.

Provide feedback to internal AWS teams on how to improve services and identify patterns across your customer portfolio to proactively prevent issues.

Drive initiatives that improve support-related processes and customer experience, including tutorials, how-to videos, technical articles, and trainings.

Collaborate with internal engineering and service teams to see complex issues through to resolution.

Continuously develop technical skills across groundbreaking cloud technologies and professional competencies.

Act as interviewer in hiring processes and coach/mentor team members across both technical and customer-facing disciplines.

Act as the senior technical escalation point in your domain for complex, large-scale issues affecting customers’ production systems.

Lead cross-team technical efforts for customers, coordinating across multiple AWS service teams to deliver unified solutions.

Help customers test their response plans through game days and disaster recovery exercises.

Design tools, patterns, and review methods that other engineers adopt beyond your own customers.

A day in the life Your day will blend expert technical problem-solving with strategic customer advisory. You may start the morning leading resolution of a critical multi-service incident, coordinating across engineering and service teams to drive root cause analysis and deliver a tailored solution. Later, you could be conducting a proactive operational health review for a customer, applying the AWS Well-Architected Framework to identify risks and recommend improvements. You will drive discussions with senior customer leadership on trade-offs, support strategies, and long-term cloud roadmaps - all while developing content and mentoring team members that elevate the broader organization.

About the team AWS Support is a customer-facing global organization that provides technical support and strategic guidance to customers worldwide. As a member of this team, you will be at the forefront of transformational cloud technology, operating on a follow-the-sun model. You will support a global list of companies and developers - from innovative startups to Fortune 500 enterprises - helping them leverage a growing set of AWS services and features to run their mission-critical applications.

Amazon values diverse experiences. Even if you do not meet all the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. Basic qualifications

5+ years of systems administrator, engineering or technical IT/cloud operations support role experience
Bachelor’s degree in Computer Science or equivalent, or 3+ years of technical support experience
Experience with operational parameters and troubleshooting for three (3) or more of the following: Compute, Storage, Networking, CDN, Databases, DevOps, Big Data & Analytics, Security, or Application Development in a distributed systems environment
Demonstrated experience in a customer-facing environment as a technical lead or advisor
Proven ability to drive discussions with senior technical and business stakeholders regarding incidents, trade-offs, and risk management
Experience leading technical work across teams, such as incident response, migrations, or customer engagements
Experience building with AI and AI agents in daily engineering work Preferred qualifications
Knowledge of operating systems, hardware, storage, network, security, database administration, and cloud infrastructure
Experience with AWS services or other cloud offerings
Understanding of the AWS Well-Architected Framework pillars and ability to apply them to customer architectures, implementations, and solutions
Experience applying technical or operational expertise to identify, balance trade-offs, and solve difficult challenges
Experience with scripting languages and coding skills in one (1) or more of the following: Python, Ruby, C/C++/C#, Node.js, Java, or PHP
Knowledge of security technology and concepts (Authentication, Authorization, Single Sign-On, Cryptography, etc.)
Experience in at least one of these technology areas: DevOps, Serverless, Software Development and Design, CI/CD, AI/ML, Storage, Networking, or Databases
Experience with virtualization, orchestration, and cloud computing (e.g., Hypervisors, VMware, Xen)
Experience with continuous integration and continuous delivery (CI/CD) pipelines
AWS Certifications (e.g., Solutions Architect Professional, DevOps Engineer, or specialty certifications)
Experience managing incidents for business-critical systems in a 24x7 environment, including leading post-incident reviews
Experience working inside customer teams as a forward-deployed engineer, solutions engineer, or consultant

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, TX, Dallas - 121,000.00 - 163,700.00 USD annually USA, VA, Herndon - 121,000.00 - 163,700.00 USD annually USA, WA, Seattle - 121,000.00 - 163,700.00 USD annually

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More about this job

Skills

AWS
Troubleshooting
Cloud technologies
Root cause analysis
Amazon DynamoDB
Problem solving
Leadership
Coaching
Cloud computing
Computer science
Technical support
Data analysis
Risk management
Incident response
Database administration
Python
Ruby
C
C++
C#
Node.js
Oracle Java
PHP
DevOps
Software development
CI/CD
ML
VMware
Recruitment
Mental health

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Work requirements

Jobs in the United States