Jobs in the United States

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Added 1 min ago
Lead Power Electronics Engineer
Whisper Aero
Nashville, TN
Whisper Aero is looking for a Lead Power Electronics Engineer to own the development of the next generation of motor controllers and electronics that drive our propulsion systems. This is a…
Added 1 min ago
A
Engineer (on-call)
AccorHotel
Washington, DC
- Up to $35.89 USD / hour
Must have experience in the following areas; 2 years preventative maintenance, guest rooms, public areas
Added 1 min ago
Sr Staff Engineer, Program/Project Mgmt
Celestica International LP
Portland, OR
Added 1 min ago
Senior Software Machine Learning Engineer
Teradyne
North Reading, MA
As Senior Machine Learning Engineer, you are Teradyne's highest individual contributor technical authority in ML. You own the end-to-end technical excellence of Teradyne's machine learning…
Added 2 mins ago
BP
Forward Deployed Engineer – AI & Trading
BP Products N.A. Inc.
Remote, United States
- $167,000 to $253,000 USD / year
As a Forward Deployed Engineer, you'll work alongside traders and commercial teams to turn ideas into reliable AI-enabled tools.
Added 2 mins ago
Senior Identity & Access Management Engineer
Life Time
Chanhassen, MN
We are seeking a skilled Identity & Access Management (IAM) Engineer to join our Information Technology Team. In this role, you will be responsible for designing, implementing, and…
Added 3 mins ago
Senior Director of Product
Scopely
United States
…tools, and agentic workflows. You do not need to be the primary engineer or artist, but you should be able to participate meaningfully in turning ideas into playable…
Added 3 mins ago
Graduate Engineer - Structural
Walter P Moore
San Francisco, CA
As a graduate engineer, you will participate on project design teams for architectural projects of all types, including commercial, sports, healthcare, education, and public assembly…
Added 4 mins ago
M
Intern
marinesolu
Newark, NJ
- $25 to $28 USD / hour
…design. Work is performed under the direction of a Project Engineer or higher who makes assignments, provides guidance, and reviews work to ensure that it is completed according to…
Added 4 mins ago
Platform Engineer I (Mobile Device Management) (Onsite Role)
O'Reilly Technology Services, Inc.
United States
The Platform Engineer I will design and implement specific infrastructure solutions that anchor our endpoint management strategy. You will ensure that our servers, networks, and storage…
Added 4 mins ago
EU
Senior Database Automation & Security Engineer
Experis USA
Charlotte, NC
- $85 to $88 USD / hour
Location:Charlotte, NC (Hybrid: minimum of 3 days per week)
Added 5 mins ago
Forward Deployed Manufacturing Engineer (Engineer / Sr)
Deterrence Defense, Inc.
Remote, United States
The Forward Deployed Manufacturing Engineer supports installation, commissioning, and ramp of Deterrence’s automated manufacturing equipment at production sites across our deployed…
Added 5 mins ago
Forward Deployed Controls Engineer (Engineer / Senior)
Deterrence Defense, Inc.
Remote, United States
The Forward Deployed Controls Engineer commissions, tunes, and ramps Deterrence’s automated manufacturing equipment at production sites across our deployed footprint. This is a hands-on…
Added 5 mins ago
Senior Software Engineer – Splunk Framework & Runtime Services
Cisco
Boulder, CO
We’re a collaborative team that values technical ownership, knowledge sharing, and practical problem-solving. You’ll have the opportunity to work on high-impact engineering challenges,…
Added 6 mins ago
DI
Second Shift Engineer I
Duluth Independent School District 709
Duluth, MN
- $21.31 USD / hour
…performs related work as required. In addition, a Second Shift Engineer I, under the direction of the Building Engineer, and with supervision from a Facilities Management Supervisor, a…
Added 7 mins ago
Senior Software Engineer – Splunk Framework & Runtime Services
Cisco Systems, Inc.
Remote, United States
We’re a collaborative team that values technical ownership, knowledge sharing, and practical problem-solving. You’ll have the opportunity to work on high-impact engineering challenges,…
Added 7 mins ago
MAINTENANCE SPECIALIST II
Seminole Electric
Bowling Green, FL
Must have the ability to become fully qualified to perform the aspects of plant electrical equipment maintenance · Must have the ability to function effectively as a team member
Added 7 mins ago
Full Stack Engineer 182100
CTI Consulting
Durham, NC
Added 7 mins ago
Software Engineer in Test 182143
CTI Consulting
westlake, TX
your knowledge of testing and testability to influence better software
Added 7 mins ago
Director, Site Reliability Engineering
x8, Inc. (U.S)
Remote, United States
…standards that help every team run their services well, and engineer shared points of failure out of the platform before they affect customers. We are looking for the Director who will…
Added 8 mins ago
Principal Applications Engineer
Autodesk
Remote, United States
The Principal Applications Engineer designs and delivers scalable, maintainable enterprise applications and extensions within the SAP S/4HANA focused on BRIM. The engineer combines strong…
Added 8 mins ago
Senior Software Developer
Autodesk
Remote, United States
Must have experience in technical documentation and coordinating application enhancements
Added 8 mins ago
Principal Applications Engineer
Autodesk
CA · San Francisco, CA · San Francisco
Must have experience in technical documentation and coordinating application enhancements
Added 8 mins ago
Principal Software Applications Engineer
Autodesk
Remote, United States
Must have experience in technical documentation and coordinating application enhancements
Added 8 mins ago
Condition Assessment Engineer
HDR
Fort Lauderdale, FL
…the role of Condition Assessment and Rehabilitation Project Engineer, we'll count on you…

Amazon Web Services, Inc.

Support Engineer III

Seattle, WA, United States
Herndon, VA, United States
Dallas, TX, United States

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Job details

Posting language: English
Posted: Nov 13, 2026

Original job description

AWS Applied AI Solutions (AAIS) is building toward a future where every business innovates with Amazon AI teammates. To get there, we build AI solutions that improve human capabilities and transform entire business functions. We create end-to-end products that surprise and delight out-of-the-box, making complex things easy and hard things possible, with no cloud experience required. We start with customers who embrace the future and build bridges to meet the rest where they are. We pursue ambitious opportunities with conviction, and we are looking for builders who share that mindset.

As a Unified Operations Engineer, you will serve as a senior technical expert and principal customer advisor across the full breadth of AWS services. This role combines expert-level technical troubleshooting with strategic customer engagement - you will lead resolution of complex, multi-service issues while serving as the "voice of the customer," crafting and executing strategies that drive adoption, operational excellence, and business value for your customers.

You will leverage deep expertise across cloud technologies to help customers succeed at scale. You will act as a Cloud Ambassador across AWS products, providing customers with strategic technical guidance, advocacy, and best-practice solutions to keep their AWS environments operationally healthy and resilient.

Key job responsibilities Lead resolution of critical, highly complex customer problems that may span multiple AWS services, applying expert-level troubleshooting techniques to provide tailored solutions, and diving deep into root cause analysis.

Serve as the principal technical advisor for customers, proactively crafting and executing strategies to drive AWS adoption and use of services including EC2, S3, DynamoDB, RDS, Lambda, CloudFront CDN, IoT, and many more.

Effectively represent AWS within customer environments, driving discussions with senior leadership regarding incidents, architectural trade-offs, support strategies, and risk management.

Provide advocacy and strategic technical guidance to help plan and build solutions using best practices and proactively keep customers’ AWS environments operationally healthy and resilient.

Leverage customer relationships to understand business/operational needs and technical challenges, helping customers achieve the greatest value from AWS.

Provide feedback to internal AWS teams on how to improve services and identify patterns across your customer portfolio to proactively prevent issues.

Drive initiatives that improve support-related processes and customer experience, including tutorials, how-to videos, technical articles, and trainings.

Collaborate with internal engineering and service teams to see complex issues through to resolution.

Continuously develop technical skills across groundbreaking cloud technologies and professional competencies.

Act as interviewer in hiring processes and coach/mentor team members across both technical and customer-facing disciplines.

Act as the senior technical escalation point in your domain for complex, large-scale issues affecting customers’ production systems.

Lead cross-team technical efforts for customers, coordinating across multiple AWS service teams to deliver unified solutions.

Help customers test their response plans through game days and disaster recovery exercises.

Design tools, patterns, and review methods that other engineers adopt beyond your own customers.

A day in the life Your day will blend expert technical problem-solving with strategic customer advisory. You may start the morning leading resolution of a critical multi-service incident, coordinating across engineering and service teams to drive root cause analysis and deliver a tailored solution. Later, you could be conducting a proactive operational health review for a customer, applying the AWS Well-Architected Framework to identify risks and recommend improvements. You will drive discussions with senior customer leadership on trade-offs, support strategies, and long-term cloud roadmaps - all while developing content and mentoring team members that elevate the broader organization.

About the team AWS Support is a customer-facing global organization that provides technical support and strategic guidance to customers worldwide. As a member of this team, you will be at the forefront of transformational cloud technology, operating on a follow-the-sun model. You will support a global list of companies and developers - from innovative startups to Fortune 500 enterprises - helping them leverage a growing set of AWS services and features to run their mission-critical applications.

Amazon values diverse experiences. Even if you do not meet all the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. Basic qualifications

5+ years of systems administrator, engineering or technical IT/cloud operations support role experience
Bachelor’s degree in Computer Science or equivalent, or 3+ years of technical support experience
Experience with operational parameters and troubleshooting for three (3) or more of the following: Compute, Storage, Networking, CDN, Databases, DevOps, Big Data & Analytics, Security, or Application Development in a distributed systems environment
Demonstrated experience in a customer-facing environment as a technical lead or advisor
Proven ability to drive discussions with senior technical and business stakeholders regarding incidents, trade-offs, and risk management
Experience leading technical work across teams, such as incident response, migrations, or customer engagements
Experience building with AI and AI agents in daily engineering work Preferred qualifications
Knowledge of operating systems, hardware, storage, network, security, database administration, and cloud infrastructure
Experience with AWS services or other cloud offerings
Understanding of the AWS Well-Architected Framework pillars and ability to apply them to customer architectures, implementations, and solutions
Experience applying technical or operational expertise to identify, balance trade-offs, and solve difficult challenges
Experience with scripting languages and coding skills in one (1) or more of the following: Python, Ruby, C/C++/C#, Node.js, Java, or PHP
Knowledge of security technology and concepts (Authentication, Authorization, Single Sign-On, Cryptography, etc.)
Experience in at least one of these technology areas: DevOps, Serverless, Software Development and Design, CI/CD, AI/ML, Storage, Networking, or Databases
Experience with virtualization, orchestration, and cloud computing (e.g., Hypervisors, VMware, Xen)
Experience with continuous integration and continuous delivery (CI/CD) pipelines
AWS Certifications (e.g., Solutions Architect Professional, DevOps Engineer, or specialty certifications)
Experience managing incidents for business-critical systems in a 24x7 environment, including leading post-incident reviews
Experience working inside customer teams as a forward-deployed engineer, solutions engineer, or consultant

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, TX, Dallas - 121,000.00 - 163,700.00 USD annually USA, VA, Herndon - 121,000.00 - 163,700.00 USD annually USA, WA, Seattle - 121,000.00 - 163,700.00 USD annually

Apply on amazon.jobs About employer

More about this job

Skills

AWS
Troubleshooting
Cloud technologies
Root cause analysis
Amazon DynamoDB
Problem solving
Leadership
Coaching
Cloud computing
Computer science
Technical support
Data analysis
Risk management
Incident response
Database administration
Python
Ruby
C
C++
C#
Node.js
Oracle Java
PHP
DevOps
Software development
CI/CD
ML
VMware
Recruitment
Mental health

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Work requirements

Jobs in the United States