Jobs in the United States

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Added 1 min ago
Senior Identity & Access Management Engineer
Life Time
Chanhassen, MN
Identity Platform Administration (SailPoint / PingOne)
Added 1 min ago
Project Manager, Project Controls & Construction, Technology, Facilities
Rivian
Atlanta, GA
Added 1 min ago
M
Senior Artificial Intelligence Associate
modis
Dearborn, MI
- $60 to $70 USD / hour
Build and maintain scalable APIs, data models, and integrations to support business-critical applications.
Added 1 min ago
Head of Customer Success
Field Materials Inc.
Remote, United States
Field Materials is the leading AI platform for construction procurement, AP automation, and inventory management. Integrated with all major construction ERPs, its AI agents eliminate data…
Added 2 mins ago
Senior Director of Product
Scopely
United States
Launch prototypes to real players, analyze qualitative and quantitative feedback and product data, and use those insights to guide future iterations and investment decisions.
Added 2 mins ago
SO
Departmental Analyst (Trainee) 9-P11 - Workforce System Support Analyst
State of Michigan
Lansing, MI
- $26.63 to $41.73 USD / hour
Applicants who possess a degree from a foreign college or university must have their academic credentials evaluated or converted into U.S
Added 2 mins ago
GA
R & D Tech Assistant
GIOCAR AMERICA INC
CARSON CITY, NV
- $17 to $18 USD / hour
The must haves
Added 2 mins ago
Principal Consultant
INTEGRATION APPLIANCE, INC.
Remote, United States
…for driving the design and implementation of the DealCloud platform for complex, enterprise-level clients. This role blends strategic client advisory with advanced solution architecture,…
Added 3 mins ago
JS
Customer Care Support Center Agent
JCS Solutions LLC
Fairfax, VA
- $39,000 to $50,000 USD / year
Must possess a Secret Security Clearance
Added 3 mins ago
Senior Machine Learning Engineer, Platform
Block
Bay Area, CA
Block’s Machine Learning (ML) Platform team builds shared infrastructure that helps teams develop, evaluate, deploy, and monitor models and automated decision systems for uses such as fraud…
Added 3 mins ago
VP, Marketing - Shark Self Care (Beauty)
SharkNinja
Needham, MA
Lead the story. Develop a distinctive, ownable brand platform and narrative that resonates with consumers and holds across product, packaging, retail, and digital.
Added 4 mins ago
Manager, Strategic Finance
Figma
CA • New York, NY
Figma is growing our team of passionate creatives and builders on a mission to make design accessible to all. Figma’s platform helps teams bring ideas to life - whether you're…
Added 4 mins ago
C
Software Engineer Compiler I (Full Time) – United States
Cisco
Austin, TX
- Full-time
Network Engineering builds the foundational software and hardware systems that connect the world. Within our Core Platform Software and Toolchains organization, our team develops,…
Added 4 mins ago
Senior Software Engineer – Splunk Framework & Runtime Services
Cisco
Boulder, CO
As Splunk continues to modernize its platform and expand Kubernetes-based deployments, our work plays a critical role in improving developer productivity, simplifying service onboarding,…
Added 5 mins ago
VP, Program Manager
NFP Corp
Austin, TX
…Canada, and the United Kingdom. We provide a comprehensive platform that brings together wealth management, institutional consulting, business management, family office, and retirement plan…
Added 5 mins ago
C
Software Engineer Compiler I (Full Time) – United States
Cisco
Austin, TX · San Jose, CA · Milpitas, CA · Dallas, TX · RTP, NC
- Full-time
Network Engineering builds the foundational software and hardware systems that connect the world. Within our Core Platform Software and Toolchains organization, our team develops,…
Added 5 mins ago
Senior Software Engineer – Splunk Framework & Runtime Services
Cisco Systems, Inc.
Remote, United States
As Splunk continues to modernize its platform and expand Kubernetes-based deployments, our work plays a critical role in improving developer productivity, simplifying service onboarding,…
Added 6 mins ago
Senior Director, Vendor Management
GRP SCAN Group
United States
…decades of experience, we have built a distinctive, values-driven platform dedicated to improving care for older…
Added 6 mins ago
Director, Site Reliability Engineering
x8, Inc. (U.S)
Remote, United States
8x8 connects our customers and teams globally. Our XCaaS platform, the 8x8 Experience Communications Platform, brings voice, video, chat, contact center and communications APIs together in…
Added 6 mins ago
Orion Data Integrator
ARES Corporation
Houston, TX
Seeking an experienced Data Integrator to support data integration, collaboration platforms, reporting, and web-based solutions. The successful candidate will support the Orion Program by…
Added 6 mins ago
AB
Summer 2027: Marketing Operations Project Analyst Intern
American Bankers Insurance Company of Florida
Atlanta, GA
- $20 USD / hour
Maintain project plans, task lists, milestones, and status updates within the project management platform to provide timely visibility to stakeholders and leadership.
Added 7 mins ago
Cross-Domain Solution Integrator
MANTECH
Stafford, VA
Must have a current/active TS/SCI security clearance
Added 7 mins ago
Code Plug Template Creator
MANTECH
United States
…thrilling projects in Digital Transformation, Cybersecurity, IT, Data Analytics and Software Development. Elevate your career and make a difference. Your adventure begins now - unleash your…
Added 8 mins ago
Senior Security Engineer
Saber Community Support and Development Office
Beachwood, OH
Must have a valid driver's license and the ability to travel occasionally to Communities and corporate locations
Added 8 mins ago
Senior Site Reliability Engineer
Beacon Biosignals
Remote, United States
Beacon Biosignals is seeking a skilled Site Reliability Engineer to join our Platform team, to help ensure the reliability, availability, and security of Beacon's cloud infrastructure that…

Amazon Web Services, Inc.

Support Engineer III

Seattle, WA, United States
Herndon, VA, United States
Dallas, TX, United States

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Job details

Posting language: English
Posted: Nov 13, 2026

Original job description

AWS Applied AI Solutions (AAIS) is building toward a future where every business innovates with Amazon AI teammates. To get there, we build AI solutions that improve human capabilities and transform entire business functions. We create end-to-end products that surprise and delight out-of-the-box, making complex things easy and hard things possible, with no cloud experience required. We start with customers who embrace the future and build bridges to meet the rest where they are. We pursue ambitious opportunities with conviction, and we are looking for builders who share that mindset.

As a Unified Operations Engineer, you will serve as a senior technical expert and principal customer advisor across the full breadth of AWS services. This role combines expert-level technical troubleshooting with strategic customer engagement - you will lead resolution of complex, multi-service issues while serving as the "voice of the customer," crafting and executing strategies that drive adoption, operational excellence, and business value for your customers.

You will leverage deep expertise across cloud technologies to help customers succeed at scale. You will act as a Cloud Ambassador across AWS products, providing customers with strategic technical guidance, advocacy, and best-practice solutions to keep their AWS environments operationally healthy and resilient.

Key job responsibilities Lead resolution of critical, highly complex customer problems that may span multiple AWS services, applying expert-level troubleshooting techniques to provide tailored solutions, and diving deep into root cause analysis.

Serve as the principal technical advisor for customers, proactively crafting and executing strategies to drive AWS adoption and use of services including EC2, S3, DynamoDB, RDS, Lambda, CloudFront CDN, IoT, and many more.

Effectively represent AWS within customer environments, driving discussions with senior leadership regarding incidents, architectural trade-offs, support strategies, and risk management.

Provide advocacy and strategic technical guidance to help plan and build solutions using best practices and proactively keep customers’ AWS environments operationally healthy and resilient.

Leverage customer relationships to understand business/operational needs and technical challenges, helping customers achieve the greatest value from AWS.

Provide feedback to internal AWS teams on how to improve services and identify patterns across your customer portfolio to proactively prevent issues.

Drive initiatives that improve support-related processes and customer experience, including tutorials, how-to videos, technical articles, and trainings.

Collaborate with internal engineering and service teams to see complex issues through to resolution.

Continuously develop technical skills across groundbreaking cloud technologies and professional competencies.

Act as interviewer in hiring processes and coach/mentor team members across both technical and customer-facing disciplines.

Act as the senior technical escalation point in your domain for complex, large-scale issues affecting customers’ production systems.

Lead cross-team technical efforts for customers, coordinating across multiple AWS service teams to deliver unified solutions.

Help customers test their response plans through game days and disaster recovery exercises.

Design tools, patterns, and review methods that other engineers adopt beyond your own customers.

A day in the life Your day will blend expert technical problem-solving with strategic customer advisory. You may start the morning leading resolution of a critical multi-service incident, coordinating across engineering and service teams to drive root cause analysis and deliver a tailored solution. Later, you could be conducting a proactive operational health review for a customer, applying the AWS Well-Architected Framework to identify risks and recommend improvements. You will drive discussions with senior customer leadership on trade-offs, support strategies, and long-term cloud roadmaps - all while developing content and mentoring team members that elevate the broader organization.

About the team AWS Support is a customer-facing global organization that provides technical support and strategic guidance to customers worldwide. As a member of this team, you will be at the forefront of transformational cloud technology, operating on a follow-the-sun model. You will support a global list of companies and developers - from innovative startups to Fortune 500 enterprises - helping them leverage a growing set of AWS services and features to run their mission-critical applications.

Amazon values diverse experiences. Even if you do not meet all the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. Basic qualifications

5+ years of systems administrator, engineering or technical IT/cloud operations support role experience
Bachelor’s degree in Computer Science or equivalent, or 3+ years of technical support experience
Experience with operational parameters and troubleshooting for three (3) or more of the following: Compute, Storage, Networking, CDN, Databases, DevOps, Big Data & Analytics, Security, or Application Development in a distributed systems environment
Demonstrated experience in a customer-facing environment as a technical lead or advisor
Proven ability to drive discussions with senior technical and business stakeholders regarding incidents, trade-offs, and risk management
Experience leading technical work across teams, such as incident response, migrations, or customer engagements
Experience building with AI and AI agents in daily engineering work Preferred qualifications
Knowledge of operating systems, hardware, storage, network, security, database administration, and cloud infrastructure
Experience with AWS services or other cloud offerings
Understanding of the AWS Well-Architected Framework pillars and ability to apply them to customer architectures, implementations, and solutions
Experience applying technical or operational expertise to identify, balance trade-offs, and solve difficult challenges
Experience with scripting languages and coding skills in one (1) or more of the following: Python, Ruby, C/C++/C#, Node.js, Java, or PHP
Knowledge of security technology and concepts (Authentication, Authorization, Single Sign-On, Cryptography, etc.)
Experience in at least one of these technology areas: DevOps, Serverless, Software Development and Design, CI/CD, AI/ML, Storage, Networking, or Databases
Experience with virtualization, orchestration, and cloud computing (e.g., Hypervisors, VMware, Xen)
Experience with continuous integration and continuous delivery (CI/CD) pipelines
AWS Certifications (e.g., Solutions Architect Professional, DevOps Engineer, or specialty certifications)
Experience managing incidents for business-critical systems in a 24x7 environment, including leading post-incident reviews
Experience working inside customer teams as a forward-deployed engineer, solutions engineer, or consultant

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, TX, Dallas - 121,000.00 - 163,700.00 USD annually USA, VA, Herndon - 121,000.00 - 163,700.00 USD annually USA, WA, Seattle - 121,000.00 - 163,700.00 USD annually

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More about this job

Skills

AWS
Troubleshooting
Cloud technologies
Root cause analysis
Amazon DynamoDB
Problem solving
Leadership
Coaching
Cloud computing
Computer science
Technical support
Data analysis
Risk management
Incident response
Database administration
Python
Ruby
C
C++
C#
Node.js
Oracle Java
PHP
DevOps
Software development
CI/CD
ML
VMware
Recruitment
Mental health

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Work requirements

Jobs in the United States