Jobs in the United States

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Added just now
Process Control Applications Engineer
ExxonMobil
Beaumont, TX
…packaging plant. The complex is part of ExxonMobil’s current building and expansion plans for the U.S. Gulf…
Added just now
Rotating Equipment Engineer
ExxonMobil
Beaumont, TX
…packaging plant. The complex is part of ExxonMobil’s current building and expansion plans for the U.S. Gulf…
Added just now
Software Engineer
Q2 Software, Inc.
Austin, TX
…Homecoming Week - featuring learning, community service, and culture-building experiences - we create opportunities to connect, grow, and make an…
Added just now
Integrity Engineer
ExxonMobil
Beaumont, TX
…packaging plant. The complex is part of ExxonMobil’s current building and expansion plans for the U.S. Gulf…
Added just now
Senior Site Reliability Engineer
Beacon Biosignals
Remote, United States
Beacon Biosignals is seeking a skilled Site Reliability Engineer to join our Platform team, to help ensure the reliability, availability, and security of Beacon's cloud infrastructure that…
Added just now
Maintenance Team Leader
Cardinal Group Companies
Lutz, FL
Must have excellent customer service skills, strong attention to detail and basic maintenance skills
Added 1 min ago
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Senior/Staff Product Manager, Applications
DOSS
San Francisco, CA
- $180,000 to $230,000 USD / year
DOSS IS BUILDING AN OPERATIONS CLOUD FOR THE REAL WORLD.
Added 1 min ago
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Machine Learning Engineer
bet365
Denver, CO
- $120,000 to $140,000 USD / year
We are seeking a highly pragmatic, results-driven Machine Learning (ML) Engineer to join our newly established US Data team. In this role, you will build the reliable, automated…
Added 1 min ago
IT Analyst
HITACHI GLOBAL AIR POWER US, LLC
Michigan City, IN
Join us in building a future where your work has an impact. At Hitachi Global Air Power, you will be part of a global network that is shaping the future of industrial power.
Added 1 min ago
Fire Protection Engineer
Strategic Mission Critical
Atlanta, GA · Clifton Park, NY · Dallas, TX · Phoenix, AZ · Seattle, WA
SMC is actively looking for a Mid-level Fire Protection Engineer to execute fire suppression and alarm design for mission critical projects. Typical project types may include design of…
Added 1 min ago
Software Engineer, Infrastructure Applications
Apple
Sunnyvale, CA
Do you love building solutions to handle global complexity and immense scale? Imagine what you could do here.
Added 2 mins ago
Mechanical Engineer, High-Spec Water
CECO Environmental
Tustin, CA
The High-Spec Water Mechanical Engineer is responsible for the design, specification, technical assurance, and delivery of complex water and wastewater mechanical systems across high value,…
Added 2 mins ago
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Senior Technical Sourcer
GC AI
Remote, United States
- $120,000 to $190,000 USD / year
- You speak engineer, especially AI. You can talk through RAG, evals, agents, inference cost and model tradeoffs with a candidate. You can tell an Applied AI engineer from an ML researcher…
Added 2 mins ago
MS
Vice President, Lead Cybersecurity Engineer
Morgan Stanley
Alpharetta, GA · Alpharetta
- $185,000 USD / year
Telecommuting permitted up to 2 days per week
Added 2 mins ago
MS
Director, Lead Cybersecurity Engineer
Morgan Stanley
Alpharetta, GA · Alpharetta
- $191,000 USD / year
Telecommuting permitted up to 2 days per week
Added 2 mins ago
MS
Vice President, Lead Software Engineer
Morgan Stanley
Alpharetta, GA · Alpharetta
- $193,000 USD / year
Telecommuting permitted up to two days per week
Added 2 mins ago
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AI Implementation Specialist
DRT Strategies, Inc.
Silver Spring, MD
- $70,000 to $80,000 USD / year
Must have 3+ years of software development experience, with at least 1 year focused on AI/ML or LLM-based application development
Added 3 mins ago
Senior Supplier Performance Engineer
Westinghouse Electric Company, LLC
Cranberry Township, NC
The Supplier Performance Engineer reports to the Supply Execution Supervisor at a major fabricator located in Joplin, MO. Working on-site at TEI, you will oversee the fabrication of a major…
Added 4 mins ago
Imaging Service Engineer III
Renovo Solutions
Edinburg, TX
Must have near vision, far vision, depth perception, and be able to distinguish colors · Must have sensory ability to distinguish hot, cold, range of temperature, surfaces, fine motor skills, manual dexterity, and detect/distinguish odors
Added 4 mins ago
Imaging Service Engineer II
Renovo Solutions
Edinburg, TX
Must have near vision, far vision, depth perception, and be able to distinguish colors · Must have sensory ability to distinguish hot, cold, range of temperature, surfaces, fine motor skills, manual dexterity, and detect/distinguish odors
Added 4 mins ago
Imaging Service Engineer I
Renovo Solutions
Edinburg, TX
Must have near vision, far vision, depth perception, and be able to distinguish colors · Must have sensory ability to distinguish hot, cold, range of temperature, surfaces, fine motor skills, manual dexterity, and detect/distinguish odors
Added 4 mins ago
Lead Plumbing Engineer - Buildings
WSP
Irvine, CA
This position is ideal for an experienced plumbing engineer who can serve as a technical lead and trusted project resource across a diverse portfolio of building projects. The selected…
Added 4 mins ago
Senior Plumbing Engineer - Buildings
WSP
Irvine, CA
This position is ideal for a plumbing engineer who is ready to take on greater technical and project responsibility while working on a diverse portfolio of building projects throughout…
Added 4 mins ago
Senior Process Engineer
United States
We are looking for a Senior Process Engineer with extensive experience in chemical process design and capital projects to join our team. If you enjoy solving complex engineering challenges,…
Added 6 mins ago
Sr. Consulting Engineer (Federal - TS/SCI and FSP required)
Neo4j
Washington, DC
Job Title: Sr. Federal Consulting Engineer (TS/SCI and FS Poly required)

Amazon Web Services, Inc.

Support Engineer III

Seattle, WA, United States
Herndon, VA, United States
Dallas, TX, United States

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Job details

Posting language: English
Posted: Nov 13, 2026

Original job description

AWS Applied AI Solutions (AAIS) is building toward a future where every business innovates with Amazon AI teammates. To get there, we build AI solutions that improve human capabilities and transform entire business functions. We create end-to-end products that surprise and delight out-of-the-box, making complex things easy and hard things possible, with no cloud experience required. We start with customers who embrace the future and build bridges to meet the rest where they are. We pursue ambitious opportunities with conviction, and we are looking for builders who share that mindset.

As a Unified Operations Engineer, you will serve as a senior technical expert and principal customer advisor across the full breadth of AWS services. This role combines expert-level technical troubleshooting with strategic customer engagement - you will lead resolution of complex, multi-service issues while serving as the "voice of the customer," crafting and executing strategies that drive adoption, operational excellence, and business value for your customers.

You will leverage deep expertise across cloud technologies to help customers succeed at scale. You will act as a Cloud Ambassador across AWS products, providing customers with strategic technical guidance, advocacy, and best-practice solutions to keep their AWS environments operationally healthy and resilient.

Key job responsibilities Lead resolution of critical, highly complex customer problems that may span multiple AWS services, applying expert-level troubleshooting techniques to provide tailored solutions, and diving deep into root cause analysis.

Serve as the principal technical advisor for customers, proactively crafting and executing strategies to drive AWS adoption and use of services including EC2, S3, DynamoDB, RDS, Lambda, CloudFront CDN, IoT, and many more.

Effectively represent AWS within customer environments, driving discussions with senior leadership regarding incidents, architectural trade-offs, support strategies, and risk management.

Provide advocacy and strategic technical guidance to help plan and build solutions using best practices and proactively keep customers’ AWS environments operationally healthy and resilient.

Leverage customer relationships to understand business/operational needs and technical challenges, helping customers achieve the greatest value from AWS.

Provide feedback to internal AWS teams on how to improve services and identify patterns across your customer portfolio to proactively prevent issues.

Drive initiatives that improve support-related processes and customer experience, including tutorials, how-to videos, technical articles, and trainings.

Collaborate with internal engineering and service teams to see complex issues through to resolution.

Continuously develop technical skills across groundbreaking cloud technologies and professional competencies.

Act as interviewer in hiring processes and coach/mentor team members across both technical and customer-facing disciplines.

Act as the senior technical escalation point in your domain for complex, large-scale issues affecting customers’ production systems.

Lead cross-team technical efforts for customers, coordinating across multiple AWS service teams to deliver unified solutions.

Help customers test their response plans through game days and disaster recovery exercises.

Design tools, patterns, and review methods that other engineers adopt beyond your own customers.

A day in the life Your day will blend expert technical problem-solving with strategic customer advisory. You may start the morning leading resolution of a critical multi-service incident, coordinating across engineering and service teams to drive root cause analysis and deliver a tailored solution. Later, you could be conducting a proactive operational health review for a customer, applying the AWS Well-Architected Framework to identify risks and recommend improvements. You will drive discussions with senior customer leadership on trade-offs, support strategies, and long-term cloud roadmaps - all while developing content and mentoring team members that elevate the broader organization.

About the team AWS Support is a customer-facing global organization that provides technical support and strategic guidance to customers worldwide. As a member of this team, you will be at the forefront of transformational cloud technology, operating on a follow-the-sun model. You will support a global list of companies and developers - from innovative startups to Fortune 500 enterprises - helping them leverage a growing set of AWS services and features to run their mission-critical applications.

Amazon values diverse experiences. Even if you do not meet all the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. Basic qualifications

5+ years of systems administrator, engineering or technical IT/cloud operations support role experience
Bachelor’s degree in Computer Science or equivalent, or 3+ years of technical support experience
Experience with operational parameters and troubleshooting for three (3) or more of the following: Compute, Storage, Networking, CDN, Databases, DevOps, Big Data & Analytics, Security, or Application Development in a distributed systems environment
Demonstrated experience in a customer-facing environment as a technical lead or advisor
Proven ability to drive discussions with senior technical and business stakeholders regarding incidents, trade-offs, and risk management
Experience leading technical work across teams, such as incident response, migrations, or customer engagements
Experience building with AI and AI agents in daily engineering work Preferred qualifications
Knowledge of operating systems, hardware, storage, network, security, database administration, and cloud infrastructure
Experience with AWS services or other cloud offerings
Understanding of the AWS Well-Architected Framework pillars and ability to apply them to customer architectures, implementations, and solutions
Experience applying technical or operational expertise to identify, balance trade-offs, and solve difficult challenges
Experience with scripting languages and coding skills in one (1) or more of the following: Python, Ruby, C/C++/C#, Node.js, Java, or PHP
Knowledge of security technology and concepts (Authentication, Authorization, Single Sign-On, Cryptography, etc.)
Experience in at least one of these technology areas: DevOps, Serverless, Software Development and Design, CI/CD, AI/ML, Storage, Networking, or Databases
Experience with virtualization, orchestration, and cloud computing (e.g., Hypervisors, VMware, Xen)
Experience with continuous integration and continuous delivery (CI/CD) pipelines
AWS Certifications (e.g., Solutions Architect Professional, DevOps Engineer, or specialty certifications)
Experience managing incidents for business-critical systems in a 24x7 environment, including leading post-incident reviews
Experience working inside customer teams as a forward-deployed engineer, solutions engineer, or consultant

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, TX, Dallas - 121,000.00 - 163,700.00 USD annually USA, VA, Herndon - 121,000.00 - 163,700.00 USD annually USA, WA, Seattle - 121,000.00 - 163,700.00 USD annually

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More about this job

Skills

AWS
Troubleshooting
Cloud technologies
Root cause analysis
Amazon DynamoDB
Problem solving
Leadership
Coaching
Cloud computing
Computer science
Technical support
Data analysis
Risk management
Incident response
Database administration
Python
Ruby
C
C++
C#
Node.js
Oracle Java
PHP
DevOps
Software development
CI/CD
ML
VMware
Recruitment
Mental health

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Work requirements

Jobs in the United States