Jobs in the United States

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Added 1 min ago
Senior Security Engineer
Saber Community Support and Development Office
Beachwood, OH
Must have a valid driver's license and the ability to travel occasionally to Communities and corporate locations
Added 1 min ago
D
Senior/Staff Product Manager, Applications
DOSS
San Francisco, CA
- $180,000 to $230,000 USD / year
A modern, AI-native platform for physical product businesses to manage the flow of goods, dollars, and data in real time, across:
Added 1 min ago
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Machine Learning Engineer
bet365
Denver, CO
- $120,000 to $140,000 USD / year
We are seeking a highly pragmatic, results-driven Machine Learning (ML) Engineer to join our newly established US Data team. In this role, you will build the reliable, automated…
Added 3 mins ago
GA
Senior Technical Sourcer
GC AI
Remote, United States
- $120,000 to $190,000 USD / year
…deployed engineering, design and product: the people who build the platform in-house legal teams rely on every day. You’ll own sourcing strategy across engineering, product, and design.…
Added 6 mins ago
Senior Cloud Infrastructure Engineer
QuVa - Advancing Healthcare Possibilities
Sugar Land, TX
The Senior Cloud Infrastructure Engineer serves as a senior technical leader supporting Quva's hybrid cloud environment spanning private cloud, Microsoft Azure, Amazon Web Services (AWS),…
Added 7 mins ago
Sr. Consulting Engineer (Federal - TS/SCI and FSP required)
Neo4j
Washington, DC
Neo4j is the graph intelligence platform that transforms data into knowledge to power the next generation of intelligent applications and AI systems. It includes enterprise-ready knowledge…
Added 7 mins ago
Director, Technical Accounting
ServiceNow
Santa Clara, CA
It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could…
Added 9 mins ago
Forward Deployed Engineer
Raydar
New York, NY
- Connect the client's existing systems with the platform and keep those integrations working reliably.
Added 10 mins ago
Senior Forward Deployed Engineer
Cloudflare
Austin, TX · Denver, CO · NY · San Francisco, CA
…companies building complex, ambitious applications on our developer platform. You'll work shoulder-to-shoulder with their engineering teams to shape architecture, prototype alongside them,…
Added 11 mins ago
Senior Full Stack Software Engineer
Dentsply Sirona, Inc
Waltham, MA
This is a hybrid position which requires working in the office 4 days per week
Added 11 mins ago
Staff Mechanical Engineer - Cell Hardware
Symbotic LLC
USA Wilmington, MA
Employees must have a valid driver’s license and the ability to drive and/or fly to client and other customer locations
Added 13 mins ago
Support Engineer III
Amazon Web Services, Inc.
Seattle, WA · Herndon, VA · Dallas, TX
As a Unified Operations Engineer, you will serve as a senior technical expert and principal customer advisor across the full breadth of AWS services. This role combines expert-level…
Added 15 mins ago
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Data Forward Deployed Engineer – Applied Data & ML Engineering
Tessera Labs
Remote, United States
- $180,000 to $233,000 USD / year
Tessera is an AI-native platform for enterprise transformation. The multi-agent platform delivers governed execution across ERP, CRM, HCM, and finance systems, cutting timelines from years…
Added 15 mins ago
Junior Software Engineer
Lemonedge Technology LTD
Remote, United States
LemonEdge is building the next generation of accounting technology to change that. Our platform helps fund administrators and asset managers automate complexity, improve accuracy, and scale…
Added 17 mins ago
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Staff Software Engineer, Funding
GoodLeap
Roseville, CA · Austin, TX · Plano, TX · San Francisco, CA · West Palm Beach, FL
- $188,300 to $212,900 USD / year
…business intelligence, and streamlined payment and operations. Our platform has led to more than $30 billion in financing for sustainable solutions since…
Added 17 mins ago
Cloud Infrastructure & System Engineer (In Person, Hybrid Potential)
TBO Bank
Prairie Village, KS
…processes. We're looking for a Cloud Infrastructure & Systems Engineer who can take primary ownership of our AWS environment while also serving as a versatile, hands-on contributor across…
Added 18 mins ago
Data Engineer l
Personify Health
United States
Because health is personal. That's why Personify Health created the first and only personalized health platform - bringing health plan administration, holistic wellbeing solutions, and…
Added 19 mins ago
Associate, AI Engineer
KPMG LLP
Atlanta, GA
Lead the design and implementation of Google Cloud Platform (GCP) infrastructure using Terraform, following best practices for modularity, reusability, and long-term maintainability.
Added 20 mins ago
Vice President – Full Java Stack Engineer
ewminds consulting Services
Pittsburgh, PA
We are seeking a Vice President – Full Stack Engineer to join a mission-critical engineering team supporting a high-performance, regulated enterprise platform. This is a hands-on…
Added 22 mins ago
Lead, AI Engineer
Royal Caribbean Cruises Ltd
Miami, FL
The Royal Caribbean Group’s AI & Analytics Team has an exciting career opportunity for a full time Lead Gen AI Engineer reporting to the Director, Platform Engineering.
Added 23 mins ago
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Software Engineer
Unissant
Washington, DC
- $114,000 to $139,000 USD / year
Unissant is seeking a Software Engineer - A to support a newly awarded program for a federal health agency. Develop, test, and maintain application features and integrations, working within…
Added 23 mins ago
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Senior Software Engineer
Unissant
Washington, DC
- $142,000 to $174,000 USD / year
Unissant is seeking a Senior Software Engineer - A to support a newly awarded program for a federal health agency. Lead implementation of complex application changes and integrations,…
Added 24 mins ago
Software Development Engineer III
Expedia, Inc.
IL
Expedia Group follows a flexible work model that requires employees to work from the office at least three days per week
Added 24 mins ago
Senior Manager, Software Development Engineering
Expedia, Inc.
IL
…Emerging Business Technology, the Measurement, Attribution & Data Platform organization builds the capabilities that turn advertising interactions and outcomes into reliable measurements,…
Added 24 mins ago
Data Scientist III
Expedia, Inc.
IL
…Emerging Business Technology, the Measurement, Attribution & Data Platform organization builds the capabilities that turn advertising interactions and outcomes into reliable measurements,…

Amazon Web Services, Inc.

Support Engineer III

Seattle, WA, United States
Herndon, VA, United States
Dallas, TX, United States

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Job details

Posting language: English
Posted: Nov 13, 2026

Original job description

AWS Applied AI Solutions (AAIS) is building toward a future where every business innovates with Amazon AI teammates. To get there, we build AI solutions that improve human capabilities and transform entire business functions. We create end-to-end products that surprise and delight out-of-the-box, making complex things easy and hard things possible, with no cloud experience required. We start with customers who embrace the future and build bridges to meet the rest where they are. We pursue ambitious opportunities with conviction, and we are looking for builders who share that mindset.

As a Unified Operations Engineer, you will serve as a senior technical expert and principal customer advisor across the full breadth of AWS services. This role combines expert-level technical troubleshooting with strategic customer engagement - you will lead resolution of complex, multi-service issues while serving as the "voice of the customer," crafting and executing strategies that drive adoption, operational excellence, and business value for your customers.

You will leverage deep expertise across cloud technologies to help customers succeed at scale. You will act as a Cloud Ambassador across AWS products, providing customers with strategic technical guidance, advocacy, and best-practice solutions to keep their AWS environments operationally healthy and resilient.

Key job responsibilities Lead resolution of critical, highly complex customer problems that may span multiple AWS services, applying expert-level troubleshooting techniques to provide tailored solutions, and diving deep into root cause analysis.

Serve as the principal technical advisor for customers, proactively crafting and executing strategies to drive AWS adoption and use of services including EC2, S3, DynamoDB, RDS, Lambda, CloudFront CDN, IoT, and many more.

Effectively represent AWS within customer environments, driving discussions with senior leadership regarding incidents, architectural trade-offs, support strategies, and risk management.

Provide advocacy and strategic technical guidance to help plan and build solutions using best practices and proactively keep customers’ AWS environments operationally healthy and resilient.

Leverage customer relationships to understand business/operational needs and technical challenges, helping customers achieve the greatest value from AWS.

Provide feedback to internal AWS teams on how to improve services and identify patterns across your customer portfolio to proactively prevent issues.

Drive initiatives that improve support-related processes and customer experience, including tutorials, how-to videos, technical articles, and trainings.

Collaborate with internal engineering and service teams to see complex issues through to resolution.

Continuously develop technical skills across groundbreaking cloud technologies and professional competencies.

Act as interviewer in hiring processes and coach/mentor team members across both technical and customer-facing disciplines.

Act as the senior technical escalation point in your domain for complex, large-scale issues affecting customers’ production systems.

Lead cross-team technical efforts for customers, coordinating across multiple AWS service teams to deliver unified solutions.

Help customers test their response plans through game days and disaster recovery exercises.

Design tools, patterns, and review methods that other engineers adopt beyond your own customers.

A day in the life Your day will blend expert technical problem-solving with strategic customer advisory. You may start the morning leading resolution of a critical multi-service incident, coordinating across engineering and service teams to drive root cause analysis and deliver a tailored solution. Later, you could be conducting a proactive operational health review for a customer, applying the AWS Well-Architected Framework to identify risks and recommend improvements. You will drive discussions with senior customer leadership on trade-offs, support strategies, and long-term cloud roadmaps - all while developing content and mentoring team members that elevate the broader organization.

About the team AWS Support is a customer-facing global organization that provides technical support and strategic guidance to customers worldwide. As a member of this team, you will be at the forefront of transformational cloud technology, operating on a follow-the-sun model. You will support a global list of companies and developers - from innovative startups to Fortune 500 enterprises - helping them leverage a growing set of AWS services and features to run their mission-critical applications.

Amazon values diverse experiences. Even if you do not meet all the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. Basic qualifications

5+ years of systems administrator, engineering or technical IT/cloud operations support role experience
Bachelor’s degree in Computer Science or equivalent, or 3+ years of technical support experience
Experience with operational parameters and troubleshooting for three (3) or more of the following: Compute, Storage, Networking, CDN, Databases, DevOps, Big Data & Analytics, Security, or Application Development in a distributed systems environment
Demonstrated experience in a customer-facing environment as a technical lead or advisor
Proven ability to drive discussions with senior technical and business stakeholders regarding incidents, trade-offs, and risk management
Experience leading technical work across teams, such as incident response, migrations, or customer engagements
Experience building with AI and AI agents in daily engineering work Preferred qualifications
Knowledge of operating systems, hardware, storage, network, security, database administration, and cloud infrastructure
Experience with AWS services or other cloud offerings
Understanding of the AWS Well-Architected Framework pillars and ability to apply them to customer architectures, implementations, and solutions
Experience applying technical or operational expertise to identify, balance trade-offs, and solve difficult challenges
Experience with scripting languages and coding skills in one (1) or more of the following: Python, Ruby, C/C++/C#, Node.js, Java, or PHP
Knowledge of security technology and concepts (Authentication, Authorization, Single Sign-On, Cryptography, etc.)
Experience in at least one of these technology areas: DevOps, Serverless, Software Development and Design, CI/CD, AI/ML, Storage, Networking, or Databases
Experience with virtualization, orchestration, and cloud computing (e.g., Hypervisors, VMware, Xen)
Experience with continuous integration and continuous delivery (CI/CD) pipelines
AWS Certifications (e.g., Solutions Architect Professional, DevOps Engineer, or specialty certifications)
Experience managing incidents for business-critical systems in a 24x7 environment, including leading post-incident reviews
Experience working inside customer teams as a forward-deployed engineer, solutions engineer, or consultant

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, TX, Dallas - 121,000.00 - 163,700.00 USD annually USA, VA, Herndon - 121,000.00 - 163,700.00 USD annually USA, WA, Seattle - 121,000.00 - 163,700.00 USD annually

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More about this job

Skills

AWS
Troubleshooting
Cloud technologies
Root cause analysis
Amazon DynamoDB
Problem solving
Leadership
Coaching
Cloud computing
Computer science
Technical support
Data analysis
Risk management
Incident response
Database administration
Python
Ruby
C
C++
C#
Node.js
Oracle Java
PHP
DevOps
Software development
CI/CD
ML
VMware
Recruitment
Mental health

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Work requirements

Jobs in the United States