Jobs in the United States

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Added 1 min ago
Systems Engineer (Data Flow)
Red Arch Solutions
Annapolis Junction, MD
Red Arch Solutions is looking for a Senior Data Flow Engineer to join our team. They would be responsible for the design, implementation and troubleshooting of large, complex data flows…
Added 4 mins ago
Senior Kubernetes Platform Engineer AWS GitOps
3Core Systems, Inc
Peoria, IL
Must Have Skills/Attributes: Automation, AWS,
Added 5 mins ago
Senior Engineer
Foundation Technologies Inc.
Lawrenceville, GA
The Senior Staff Engineer serves as a senior technical leader within FTI's Engineering Department, providing advanced engineering support, technical expertise, project guidance, and…
Added 5 mins ago
Senior Advanced RF Hardware Engineer
STR
Woburn, MA
STR’s Cyber Division is hiring a Senior Advanced RF Hardware Engineer who will leverage their RF, analog/mixed signal and system test skills to contribute to a multi-disciplinary team…
Added 5 mins ago
C+
Senior DevOps Engineer – Software Factory
CTRL + LLC
Annapolis Junction, MD
- $121.47 to $134.12 USD / hour
Applicants must live within commuting distance of the listed work location to be considered
Added 5 mins ago
Outside Sales Representative Sales - Outside Sales
Builders FirstSource Inc
Pequot Lakes, MN
Represents the company during the sales process by collecting data on customer needs and design specifications, and acting as a liaison between inside technical/design staff and customer in…
Added 5 mins ago
Sr. Strategic Planning Associate
Medtronic
Mounds View, MN
As a Senior Strategic Planning Associate for the Surgical Operating Unit, you will play a critical role in shaping the future of Medtronic’s global strategy. Reporting to the Strategic…
Added 5 mins ago
Sr. Scientist
Medtronic
Mounds View, MN
…growth and cross-functional collaboration as we work together to engineer the…
Added 5 mins ago
Senior UI/UX Designer - NM - Fridley, MN (Onsite)
Medtronic
Fridley, MN
As a Senior UI/UX designer , you will lead the user experience design of patient- and clinician-facing applications supporting Deep Brain Stimulation (DBS) therapies and digital health…
Added 6 mins ago
Outside Sales Representative Sales - Outside Sales
Builders FirstSource Inc
Brainerd, MN
Represents the company during the sales process by collecting data on customer needs and design specifications, and acting as a liaison between inside technical/design staff and customer in…
Added 6 mins ago
Senior SailPoint Administrator
Blue Cross and Blue Shield of Minnesota
Eagan, MN
The Impact You'll HaveBlue Cross and Blue Shield of Minnesota is hiring a Senior SailPoint Administrator. In this role, you will be responsible for the administration, support,…
Added 6 mins ago
ST
Test & Characterization Senior Engineer
SkyWater Technology
Bloomington, MN
- $79,440 to $119,160 USD / year
SkyWater is hiring a talented and motivated Test and Characterization Senior Engineer with expertise in CMOS technology. As a Test and Characterization Engineer, you will play a vital role…
Added 6 mins ago
Client Technology - Senior Software Engineering with AI Capabilities
EY
Saint Paul, MN
Solves complex and escalated aspects of a project, performing coding, debugging, testing and troubleshooting throughout the development process
Added 6 mins ago
Senior Manager, Knowledge & Context Architecture
Teradata
Saint Paul, MN
The Senior Manager, Knowledge & Context Architecture is a hands-on technical leadership role within Teradata's Worldwide Knowledge & Context Architecture team. You will lead architecture…
Added 6 mins ago
Cyber Account Executive (California)
ServiceNow
Remote, United States
It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could…
Added 6 mins ago
Cyber Account Executive (California)
ServiceNow
Remote, United States
It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could…
Added 6 mins ago
Cyber Account Executive (New York)
ServiceNow
Remote, United States
It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could…
Added 6 mins ago
Cyber Account Executive (New York)
ServiceNow
Remote, United States
It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could…
Added 6 mins ago
Cyber Account Executive (New York)
ServiceNow
Remote, United States
It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could…
Added 6 mins ago
Cyber Account Executive
ServiceNow
Remote, United States
It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could…
Added 6 mins ago
Senior Software Engineer
Evolent
Saint Paul, MN
To ensure a secure hiring process we have implemented several identity verification steps, including submission of a government issued photo ID. We conduct identity verification during…
Added 6 mins ago
Network Implementation Engineer I - Minneapolis, MN
AT&T
Minneapolis, MN · Bloomington, MN · Saint Paul, MN
We are seeking a Network Implementation Engineer I to support OSP network design, financial processes, and regulatory coordination across multiple projects. This role manages engineering…
Added 6 mins ago
Network Implementation Engineer I - Minneapolis, MN
AT&T
Minneapolis, MN · Bloomington, MN · Saint Paul, MN
We are seeking a Network Implementation Engineer I to support OSP network design, financial processes, and regulatory coordination across multiple projects. This role manages engineering…
Added 6 mins ago
XE
DER/ BESS Engineer (Staff, Senior, or Principal)
Xcel Energy
St Paul, MN · Minneapolis, MN
- $70,000 to $156,600 USD / year
The below job summary and responsibilities reflect the staff engineer level role. The successfully chosen candidate will be placed at a level that is commensurate with their skills and…
Added 7 mins ago
Learning & Event Coordinator V
Medtronic
Minneapolis, MN
The Learning and Event Coordinator V provides senior-level project, program, meeting, and event coordination for executive leadership programs and large internal conferences. This role…

Amazon Web Services, Inc.

Support Engineer II, AWS Support Engineering

Seattle, WA, United States
Herndon, VA, United States
Dallas, TX, United States

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Job details

Posting language: English
Posted: Nov 11, 2026

Original job description

AWS Applied AI Solutions (AAIS) is building toward a future where every business innovates with Amazon AI teammates. To get there, we build AI solutions that improve human capabilities and transform entire business functions. We create end-to-end products that surprise and delight out-of-the-box, making complex things easy and hard things possible, with no cloud experience required. We start with customers who embrace the future and build bridges to meet the rest where they are. We pursue ambitious opportunities with conviction, and we are looking for builders who share that mindset.

As a Unified Operations Engineer, you will serve as a senior technical expert and principal customer advisor across the full breadth of AWS services. This role combines expert-level technical troubleshooting with strategic customer engagement - you will lead resolution of complex, multi-service issues while serving as the "voice of the customer," crafting and executing strategies that drive adoption, operational excellence, and business value for your customers.

You will leverage deep expertise across cloud technologies to help customers succeed at scale. You will act as a Cloud Ambassador across AWS products, providing customers with strategic technical guidance, advocacy, and best-practice solutions to keep their AWS environments operationally healthy and resilient.

Key job responsibilities Lead resolution of critical, highly complex customer problems that may span multiple AWS services, applying expert-level troubleshooting techniques to provide tailored solutions, and diving deep into root cause analysis.

Serve as the principal technical advisor for customers, proactively crafting and executing strategies to drive AWS adoption and use of services including EC2, S3, DynamoDB, RDS, Lambda, CloudFront CDN, IoT, and many more.

Effectively represent AWS within customer environments, driving discussions with senior leadership regarding incidents, architectural trade-offs, support strategies, and risk management.

Provide advocacy and strategic technical guidance to help plan and build solutions using best practices and proactively keep customers’ AWS environments operationally healthy and resilient.

Leverage customer relationships to understand business/operational needs and technical challenges, helping customers achieve the greatest value from AWS.

Provide feedback to internal AWS teams on how to improve services and identify patterns across your customer portfolio to proactively prevent issues.

Drive initiatives that improve support-related processes and customer experience, including tutorials, how-to videos, technical articles, and trainings.

Collaborate with internal engineering and service teams to see complex issues through to resolution.

Continuously develop technical skills across groundbreaking cloud technologies and professional competencies.

Act as interviewer in hiring processes and coach/mentor team members across both technical and customer-facing disciplines.

Act as the senior technical escalation point in your domain for complex, large-scale issues affecting customers’ production systems.

Lead cross-team technical efforts for customers, coordinating across multiple AWS service teams to deliver unified solutions.

Help customers test their response plans through game days and disaster recovery exercises.

Design tools, patterns, and review methods that other engineers adopt beyond your own customers.

A day in the life Your day will blend expert technical problem-solving with strategic customer advisory. You may start the morning leading resolution of a critical multi-service incident, coordinating across engineering and service teams to drive root cause analysis and deliver a tailored solution. Later, you could be conducting a proactive operational health review for a customer, applying the AWS Well-Architected Framework to identify risks and recommend improvements. You will drive discussions with senior customer leadership on trade-offs, support strategies, and long-term cloud roadmaps - all while developing content and mentoring team members that elevate the broader organization.

About the team AWS Support is a customer-facing global organization that provides technical support and strategic guidance to customers worldwide. As a member of this team, you will be at the forefront of transformational cloud technology, operating on a follow-the-sun model. You will support a global list of companies and developers - from innovative startups to Fortune 500 enterprises - helping them leverage a growing set of AWS services and features to run their mission-critical applications.

Amazon values diverse experiences. Even if you do not meet all the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity and AmazeCon conferences, inspire us to never stop embracing our uniqueness.

We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship, and other career-advancing resources here to help you develop into a better-rounded professional.

Basic qualifications

Bachelor's degree in computer science or equivalent, or 3+ years of technical support experience
3+ years of technical engineering experience
Experience with operational parameters and troubleshooting for three (3) or more of the following: Compute, Storage, Networking, CDN, Databases, DevOps, Big Data & Analytics, Security, or Application Development in a distributed systems environment
Demonstrated experience in a customer-facing environment as a technical lead or advisor
Proven ability to drive discussions with senior technical and business stakeholders regarding incidents, trade-offs, and risk management
Experience leading technical work across teams, such as incident response, migrations, or customer engagements
Experience building with AI and AI agents in daily engineering work Preferred qualifications
Knowledge of operating systems, hardware, storage, network, security, database administration, and cloud infrastructure
Experience with AWS services or other cloud offerings
Understanding of the AWS Well-Architected Framework pillars and ability to apply them to customer architectures, implementations, and solutions
Experience applying technical or operational expertise to identify, balance trade-offs, and solve difficult challenges
Experience with scripting languages and coding skills in one (1) or more of the following: Python, Ruby, C/C++/C#, Node.js, Java, or PHP
Knowledge of security technology and concepts (Authentication, Authorization, Single Sign-On, Cryptography, etc.)
Experience in at least one of these technology areas: DevOps, Serverless, Software Development and Design, CI/CD, AI/ML, Storage, Networking, or Databases
Experience with virtualization, orchestration, and cloud computing (e.g., Hypervisors, VMware, Xen)
Experience with continuous integration and continuous delivery (CI/CD) pipelines
AWS Certifications (e.g., Solutions Architect Professional, DevOps Engineer, or specialty certifications)
Experience managing incidents for business-critical systems in a 24x7 environment, including leading post-incident reviews
Experience working inside customer teams as a forward-deployed engineer, solutions engineer, or consultant

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, TX, Dallas - 95,600.00 - 160,000.00 USD annually USA, VA, Herndon - 95,600.00 - 160,000.00 USD annually USA, WA, Seattle - 95,600.00 - 160,000.00 USD annually

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More about this job

Skills

AWS
Troubleshooting
Cloud technologies
Root cause analysis
Amazon DynamoDB
Problem solving
Leadership
Coaching
Cloud computing
Computer science
Technical support
Data analysis
Risk management
Incident response
Database administration
Python
Ruby
C
C++
C#
Node.js
Oracle Java
PHP
DevOps
Software development
CI/CD
ML
VMware
Recruitment
Mental health

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Work requirements

Jobs in the United States