Jobs in the United States

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Added 6 mins ago
Senior AWS Platform Engineer
Compassion International, Inc. (USA)
Remote, United States
Cloud Operations - Deep understanding of AWS Cloud Operations life cycle management including security, governance, compliance, and disaster recovery models.
Added 23 mins ago
Senior Software Engineer, Infrastructure, AlloyDB High Availability
Google
Sunnyvale, CA
Experience architecting High Availability (HA) infrastructure, distributed consensus, or disaster recovery technologies.
Added 1 hour ago
Lead Scada Engineer - Ignition
Sandalwood Engineering & Ergonomics
Livonia, MI
The Lead SCADA Engineer - Ignition serves as a senior project contributor and emerging technical leader within the organization. This position is responsible for designing, developing, and…
Added 1 hour ago
LF
Senior Disaster Recovery Engineer
LPL Financial Corp
United States
- $43.78 to $72.94 USD / hour
This is a hybrid role, requiring onsite presence at our Fort Mill SC office 2–3 days per week, as much of the team and leadership are b
Added 2 hours ago
Data Solutions Architect - Data Platform, Data Products & AI-Ready Data
Applied Materials
Santa Clara, CA
…pipeline reliability, capacity planning, performance optimization, disaster recovery, backup/recovery and platform health…
Added 2 hours ago
IT Operations Engineer
Harvard University
Cambridge, MA
The IT Operations Engineer supports end-user computing, Microsoft Windows environments, Active Directory, Microsoft 365, network connectivity, firewalls, switches, wireless networks,…
Added 2 hours ago
Sr. Director, DevOps
Veeam Software
San Jose, CA
…sovereign deployments, including data residency, tenant isolation, disaster recovery, and capacity…
Added 2 hours ago
RM
Senior Linux Engineer
Resource Management Concepts, Inc.
Bethesda, MD
- $165,000 to $205,000 USD / year
…on-site position supporting enterprise Linux operations. The Senior Linux Engineer will administer, secure, troubleshoot, and sustain Linux infrastructure while using Red Hat Ansible…
Added 2 hours ago
Senior Software Engineer
First Citizens Bank
Raleigh, NC · Columbus, OH
Experience supporting high-availability production environments and participating in software upgrades, patching, migrations, and disaster recovery activities,
Added 3 hours ago
KE
IT Support Specialist
K2 Electric
Phoenix, AZ
- $50,000 to $82,000 USD / year
…maintaining technology and asset records; and assisting with backup, recovery, security, and incident response…
Added 3 hours ago
Senior Linux Systems Administrator & Software Maintenance Engineer (Onsite)
RTX
United States
Qualifications You Must Have:
Added 3 hours ago
Associate Consultant Engineer - Security Systems
Eli Lilly and Company
United States
We are seeking an experienced Senior Genetec Platform Engineer to lead the architecture, deployment, and lifecycle management of our enterprise Genetec Security Center environment across…
Added 4 hours ago
DevOps Engineer
WTW
Salt Lake City, UT · Tampa, FL
Contribute to capacity planning, monitoring, high availability, disaster recovery, and the development of SLIs, SLOs, and SLAs.
Added 4 hours ago
10534 - Sr. AWS Network Security Engineer
Hyundai Autoever America
Irvine, CA
Cloud network monitoring, high availability, disaster recovery, cloud migration, or data-center transformation experience.
Added 5 hours ago
AI
Technical Architect - Snowflake (1317)
Axtria, Inc.
Berkeley Heights, NJ
- $131,200 to $174,975 USD / year
Design for non-functional requirements: scalability, availability, performance SLAs, disaster recovery, security, auditability, and regulatory compliance (HIPAA, GxP, SOX where applicable).
Added 5 hours ago
Senior Cloud Network Engineer
US AMR-Jones Lang LaSalle Americas, Inc.
Remote, United States
JLL is seeking a Senior Cloud Network Engineer to design, build, secure, and operate enterprise network services across Microsoft Azure, AWS, and GCP. Azure is the primary focus, with…
Added 5 hours ago
Senior Cloud Engineer
Public Storage
Frisco, TX
Expected to work in the office five days per week, with up to three flexible remote days per month in accordance with company policy
Added 5 hours ago
Lead Site Reliablity Engineer
Conga
Remote, United States
This is a senior, hands-on role for an engineer who wants influence beyond a single service. You’ll mentor engineers, lead complex reliability initiatives across team boundaries, and serve…
Added 5 hours ago
Reposted: FY27: IT Systems Engineer, Information Security and Compliance, Dept Infrastructure/Operations, 8hrs/12mo, Ad closes 11/20/26)
Montgomery County Public Schools
MD
Added 5 hours ago
Infrastructure Engineer
SMART TECH SKILLS LLC
Reading, PA
…and access management, virtualization, storage, security, and disaster recovery. The position will support both on-premises and hosted infrastructure while coordinating with service…
Added 5 hours ago
Java Full Stack Engineer - Professional
HEXAWARE
United States
…delivery center and not a FNMA office location.We are seeking a Senior Software Engineer (Developer 3) – API Platform who is a strong problem solver and quick learner to join our API…
Added 6 hours ago
Support Engineer II, AWS Support Engineering
Amazon Web Services, Inc.
Seattle, WA · Herndon, VA · Dallas, TX
As a Unified Operations Engineer, you will serve as a senior technical expert and principal customer advisor across the full breadth of AWS services. This role combines expert-level…
Added 7 hours ago
Senior Cloud Engineer
Sinclair Broadcast Group
Hunt Valley, MD
Sinclair Broadcast Group seeks a motivated and experienced Senior Cloud Engineer to join the Cloud Engineering Team. The individual will develop, integrate, and support key Enterprise…
Added 7 hours ago
Senior Site Reliability Engineer
Tapcheck
Remote, United States
…paths, bring more of our cloud environment under code, run real disaster recovery tests, and make on-call quieter. This is a senior, hands-on role on a small team: you'll write code, lead…
Added 8 hours ago
Principal Staff Engineer - Web Platform
PlanetArt
Remote, United States
PlanetArt is seeking a Principal Staff Engineer-Web Platform to serve as a senior technical leader within our engineering organization and a key partner to the VP of Engineering. This is a…

Amazon Web Services, Inc.

Support Engineer II, AWS Support Engineering

Seattle, WA, United States
Herndon, VA, United States
Dallas, TX, United States

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Job details

Posting language: English
Posted: Nov 11, 2026

Original job description

AWS Applied AI Solutions (AAIS) is building toward a future where every business innovates with Amazon AI teammates. To get there, we build AI solutions that improve human capabilities and transform entire business functions. We create end-to-end products that surprise and delight out-of-the-box, making complex things easy and hard things possible, with no cloud experience required. We start with customers who embrace the future and build bridges to meet the rest where they are. We pursue ambitious opportunities with conviction, and we are looking for builders who share that mindset.

As a Unified Operations Engineer, you will serve as a senior technical expert and principal customer advisor across the full breadth of AWS services. This role combines expert-level technical troubleshooting with strategic customer engagement - you will lead resolution of complex, multi-service issues while serving as the "voice of the customer," crafting and executing strategies that drive adoption, operational excellence, and business value for your customers.

You will leverage deep expertise across cloud technologies to help customers succeed at scale. You will act as a Cloud Ambassador across AWS products, providing customers with strategic technical guidance, advocacy, and best-practice solutions to keep their AWS environments operationally healthy and resilient.

Key job responsibilities Lead resolution of critical, highly complex customer problems that may span multiple AWS services, applying expert-level troubleshooting techniques to provide tailored solutions, and diving deep into root cause analysis.

Serve as the principal technical advisor for customers, proactively crafting and executing strategies to drive AWS adoption and use of services including EC2, S3, DynamoDB, RDS, Lambda, CloudFront CDN, IoT, and many more.

Effectively represent AWS within customer environments, driving discussions with senior leadership regarding incidents, architectural trade-offs, support strategies, and risk management.

Provide advocacy and strategic technical guidance to help plan and build solutions using best practices and proactively keep customers’ AWS environments operationally healthy and resilient.

Leverage customer relationships to understand business/operational needs and technical challenges, helping customers achieve the greatest value from AWS.

Provide feedback to internal AWS teams on how to improve services and identify patterns across your customer portfolio to proactively prevent issues.

Drive initiatives that improve support-related processes and customer experience, including tutorials, how-to videos, technical articles, and trainings.

Collaborate with internal engineering and service teams to see complex issues through to resolution.

Continuously develop technical skills across groundbreaking cloud technologies and professional competencies.

Act as interviewer in hiring processes and coach/mentor team members across both technical and customer-facing disciplines.

Act as the senior technical escalation point in your domain for complex, large-scale issues affecting customers’ production systems.

Lead cross-team technical efforts for customers, coordinating across multiple AWS service teams to deliver unified solutions.

Help customers test their response plans through game days and disaster recovery exercises.

Design tools, patterns, and review methods that other engineers adopt beyond your own customers.

A day in the life Your day will blend expert technical problem-solving with strategic customer advisory. You may start the morning leading resolution of a critical multi-service incident, coordinating across engineering and service teams to drive root cause analysis and deliver a tailored solution. Later, you could be conducting a proactive operational health review for a customer, applying the AWS Well-Architected Framework to identify risks and recommend improvements. You will drive discussions with senior customer leadership on trade-offs, support strategies, and long-term cloud roadmaps - all while developing content and mentoring team members that elevate the broader organization.

About the team AWS Support is a customer-facing global organization that provides technical support and strategic guidance to customers worldwide. As a member of this team, you will be at the forefront of transformational cloud technology, operating on a follow-the-sun model. You will support a global list of companies and developers - from innovative startups to Fortune 500 enterprises - helping them leverage a growing set of AWS services and features to run their mission-critical applications.

Amazon values diverse experiences. Even if you do not meet all the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity and AmazeCon conferences, inspire us to never stop embracing our uniqueness.

We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship, and other career-advancing resources here to help you develop into a better-rounded professional.

Basic qualifications

Bachelor's degree in computer science or equivalent, or 3+ years of technical support experience
3+ years of technical engineering experience
Experience with operational parameters and troubleshooting for three (3) or more of the following: Compute, Storage, Networking, CDN, Databases, DevOps, Big Data & Analytics, Security, or Application Development in a distributed systems environment
Demonstrated experience in a customer-facing environment as a technical lead or advisor
Proven ability to drive discussions with senior technical and business stakeholders regarding incidents, trade-offs, and risk management
Experience leading technical work across teams, such as incident response, migrations, or customer engagements
Experience building with AI and AI agents in daily engineering work Preferred qualifications
Knowledge of operating systems, hardware, storage, network, security, database administration, and cloud infrastructure
Experience with AWS services or other cloud offerings
Understanding of the AWS Well-Architected Framework pillars and ability to apply them to customer architectures, implementations, and solutions
Experience applying technical or operational expertise to identify, balance trade-offs, and solve difficult challenges
Experience with scripting languages and coding skills in one (1) or more of the following: Python, Ruby, C/C++/C#, Node.js, Java, or PHP
Knowledge of security technology and concepts (Authentication, Authorization, Single Sign-On, Cryptography, etc.)
Experience in at least one of these technology areas: DevOps, Serverless, Software Development and Design, CI/CD, AI/ML, Storage, Networking, or Databases
Experience with virtualization, orchestration, and cloud computing (e.g., Hypervisors, VMware, Xen)
Experience with continuous integration and continuous delivery (CI/CD) pipelines
AWS Certifications (e.g., Solutions Architect Professional, DevOps Engineer, or specialty certifications)
Experience managing incidents for business-critical systems in a 24x7 environment, including leading post-incident reviews
Experience working inside customer teams as a forward-deployed engineer, solutions engineer, or consultant

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, TX, Dallas - 95,600.00 - 160,000.00 USD annually USA, VA, Herndon - 95,600.00 - 160,000.00 USD annually USA, WA, Seattle - 95,600.00 - 160,000.00 USD annually

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More about this job

Skills

AWS
Troubleshooting
Cloud technologies
Root cause analysis
Amazon DynamoDB
Problem solving
Leadership
Coaching
Cloud computing
Computer science
Technical support
Data analysis
Risk management
Incident response
Database administration
Python
Ruby
C
C++
C#
Node.js
Oracle Java
PHP
DevOps
Software development
CI/CD
ML
VMware
Recruitment
Mental health

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Work requirements

Jobs in the United States