Jobs in the United States

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Lead Software Engineer - Remote
UnitedHealth Group
Eden Prairie, MN
- $112,700 to $193,200 USD / year
…Enterprise Technology Infrastructure Platforms & Services as a Lead Software Engineer. In this role, you will lead the adoption and integration of modern AI-assisted software development…
Added 12 mins ago
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Electrical Engineer
Regents of the University of Minnesota
Minneapolis, MN
- $70,000 to $82,000 USD / year
The electrical engineer works under the supervision of a principal electrical engineer, supporting and developing assigned work for the campus electric utility system. Job duties include…
Added 20 mins ago
Non-LOCA Safety Analysis, Principal Engineer
Framatome North America
Lynchburg, VA
Familiarity with Linux or other Unix-like operating environments used for analysis execution, automation, and software development.
Added 20 mins ago
Non-LOCA Safety Analysis, Engineer III
Framatome North America
Lynchburg, VA
Familiarity with Linux or other Unix-like operating environments used for analysis execution, automation, and software development.
Added 20 mins ago
Support Engineer II, AWS Support Engineering
Amazon Web Services, Inc.
Seattle, WA · Herndon, VA · Dallas, TX
As a Unified Operations Engineer, you will serve as a senior technical expert and principal customer advisor across the full breadth of AWS services. This role combines expert-level…
Added 27 mins ago
Principal Software Engineer, Infrastructure
Reddit
Remote, United States
The Infrastructure organization is looking to hire a backend software engineer to work collaboratively on a team dedicated to building out Reddit’s multi-cloud compute infrastructure. This…
Added 32 mins ago
Controls Engineer
Cabinetworks Group Middlefield, LLC
OH
The Controls Engineer is responsible for the design, development, implementation, and optimization of control systems across manufacturing operations. This role leads automation…
Added 46 mins ago
Principal FPGA Emulation Engineer (Semiconductor Industry)
Renesas Electronics
Austin, TX
Renesas is seeking a Principal FPGA Emulation & Prototyping Engineer to build and own the FPGA-based platforms that emulate our mixed-signal power ASICs before silicon. Working shoulder to…
Added 52 mins ago
Sr Prin Network Engineer
Consumers Energy
JACKSON, MI
The Senior Principal Network Engineer is responsible for designing, implementing, operating, and optimizing advanced network infrastructure across both on-premises and cloud environments.…
Added 52 mins ago
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Principal Systems Architect – Avionics Networking
GE Aerospace
Grand Rapids, MI
- $130,000 to $173,000 USD / year
Prior experience as a Design Technical Authority, Chief Engineer, Principal Architect, or Lead Architect.
Added 55 mins ago
Sr Principal Quality Engineer
CORP-Corporate Office
United States
Northrop Grumman Mission Systems (NGMS) is currently seeking a Sr Principal Quality Engineer to join our team in Linthicum, MD.
Added 55 mins ago
Semiconductor RF Test Engineer / Principal Semiconductor RF Test Engineer
CORP-Corporate Office
United States
The Semiconductor RF Test Engineer will support development and execution of RF MMIC and SOC test for multiple technologies including GaAs/GaN/SiGe. The Test Engineer will be responsible…
Added 58 mins ago
PR
Principal Robotics Hardware Engineer
Prime Robotics
Denver, CO
- $160,000 to $220,000 USD / year
Prime does not currently have a US hardware engineering team for this person to inherit. Initially, you will be the senior engineer doing the work - not simply delegating it.
Added 58 mins ago
Partner Solutions Architect, Ecosystem Engineer Data Systems
Google
Atlanta, GA · Austin, TX · Boulder, CO · Chicago, IL · Addison, TX · Miami, FL
7 years of experience in customer or partner-facing technical roles such as Solutions Architect, Partner Engineer, Customer Engineer, or Principal Data Architect in a cloud computing…
Added 1 hour ago
Principal Launch Operations Engineer
Relativity Space
Cape Canaveral, FL
As a Principal Launch Operations Engineer, you will have a front-row seat in the launch control room during one of the most demanding and exhilarating moments in engineering: a live rocket…
Added 1 hour ago
Senior Test Engineer - CST - Lafayette, CO (Onsite)
SNT Medtronic Navigation, Inc.
Lafayette, CO
As a Senior Test Engineer, you will develop and execute verification and validation strategies for complex medical products integrating software, hardware, and connected systems. You will…
Added 1 hour ago
Automation Engineering, Sr. Engineer – Pharmaceutical Manufacturing - Lilly Medicine Foundry
Lilly
Lebanon, IN
The Engineer - Automation Engineering will work as a member of the Automation Engineering Department at Eli Lilly, Foundry. The engineer will provide automation support for one or more…
Added 1 hour ago
Senior Principal Systems Engineer
General Dynamics Mission Systems, Inc
Dedham, MA
As a Systems Engineer, working with custom software built in-house, for our Cyber group, you’ll be amember of a cross functional team responsible for developing mission critical…
Added 1 hour ago
Lead Platform Engineer (FTE / Onsite)
NTT DATA Services
Irving, TX
Senior Engineer to lead the evolution of its infrastructure provisioning and automation ecosystem. This role is ideal for a strategic technical leader who excels in architecting scalable…
Added 1 hour ago
Principal AI Engineer 3
Genpact LLC
United States
Bachelors - Computer Science, Bachelors - Mathematics, Masters - Artificial Intelligence, Masters - Software Engineering, Masters - Statistics
Added 1 hour ago
Embedded Software Development Principal Engineer P4 (Onsite)
RTX
United States
Qualifications You Must Have:
Added 1 hour ago
Principal Infrastructure Security Engineer
Zeta Global
Remote, United States
This is a hands-on Principal Infrastructure Security opportunity within the DevSecOps practice that strengthens security across our primarily AWS-based infrastructure and software delivery.…
Added 1 hour ago
Principal Infrastructure Security Engineer
Zeta Global
San Francisco, CA
This is a hands-on Principal Infrastructure Security opportunity within the DevSecOps practice that strengthens security across our primarily AWS-based infrastructure and software delivery.…
Added 2 hours ago
Principal Engineer - Platform Operations
Westinghouse Electric Company, LLC
Cranberry Township, NC
As a Principal Engineer - Platform Operations, you will oversee the health, reliability, and security of Microsoft Active Directory, DNS, DHCP, Windows Server, and related infrastructure…
Added 2 hours ago
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Principal Product Software Engineer - Java
Disney Entertainment & Sports LLC
Glendale, CA
- $191,300 to $256,500 USD / year
The ABC Core Content Technologies engineering team is looking for a Principal Product Software Engineer who is passionate about setting technical direction for high-scale content platforms…

Amazon Web Services, Inc.

Support Engineer II, AWS Support Engineering

Seattle, WA, United States
Herndon, VA, United States
Dallas, TX, United States

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Job details

Posting language: English
Posted: Nov 11, 2026

Original job description

AWS Applied AI Solutions (AAIS) is building toward a future where every business innovates with Amazon AI teammates. To get there, we build AI solutions that improve human capabilities and transform entire business functions. We create end-to-end products that surprise and delight out-of-the-box, making complex things easy and hard things possible, with no cloud experience required. We start with customers who embrace the future and build bridges to meet the rest where they are. We pursue ambitious opportunities with conviction, and we are looking for builders who share that mindset.

As a Unified Operations Engineer, you will serve as a senior technical expert and principal customer advisor across the full breadth of AWS services. This role combines expert-level technical troubleshooting with strategic customer engagement - you will lead resolution of complex, multi-service issues while serving as the "voice of the customer," crafting and executing strategies that drive adoption, operational excellence, and business value for your customers.

You will leverage deep expertise across cloud technologies to help customers succeed at scale. You will act as a Cloud Ambassador across AWS products, providing customers with strategic technical guidance, advocacy, and best-practice solutions to keep their AWS environments operationally healthy and resilient.

Key job responsibilities Lead resolution of critical, highly complex customer problems that may span multiple AWS services, applying expert-level troubleshooting techniques to provide tailored solutions, and diving deep into root cause analysis.

Serve as the principal technical advisor for customers, proactively crafting and executing strategies to drive AWS adoption and use of services including EC2, S3, DynamoDB, RDS, Lambda, CloudFront CDN, IoT, and many more.

Effectively represent AWS within customer environments, driving discussions with senior leadership regarding incidents, architectural trade-offs, support strategies, and risk management.

Provide advocacy and strategic technical guidance to help plan and build solutions using best practices and proactively keep customers’ AWS environments operationally healthy and resilient.

Leverage customer relationships to understand business/operational needs and technical challenges, helping customers achieve the greatest value from AWS.

Provide feedback to internal AWS teams on how to improve services and identify patterns across your customer portfolio to proactively prevent issues.

Drive initiatives that improve support-related processes and customer experience, including tutorials, how-to videos, technical articles, and trainings.

Collaborate with internal engineering and service teams to see complex issues through to resolution.

Continuously develop technical skills across groundbreaking cloud technologies and professional competencies.

Act as interviewer in hiring processes and coach/mentor team members across both technical and customer-facing disciplines.

Act as the senior technical escalation point in your domain for complex, large-scale issues affecting customers’ production systems.

Lead cross-team technical efforts for customers, coordinating across multiple AWS service teams to deliver unified solutions.

Help customers test their response plans through game days and disaster recovery exercises.

Design tools, patterns, and review methods that other engineers adopt beyond your own customers.

A day in the life Your day will blend expert technical problem-solving with strategic customer advisory. You may start the morning leading resolution of a critical multi-service incident, coordinating across engineering and service teams to drive root cause analysis and deliver a tailored solution. Later, you could be conducting a proactive operational health review for a customer, applying the AWS Well-Architected Framework to identify risks and recommend improvements. You will drive discussions with senior customer leadership on trade-offs, support strategies, and long-term cloud roadmaps - all while developing content and mentoring team members that elevate the broader organization.

About the team AWS Support is a customer-facing global organization that provides technical support and strategic guidance to customers worldwide. As a member of this team, you will be at the forefront of transformational cloud technology, operating on a follow-the-sun model. You will support a global list of companies and developers - from innovative startups to Fortune 500 enterprises - helping them leverage a growing set of AWS services and features to run their mission-critical applications.

Amazon values diverse experiences. Even if you do not meet all the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity and AmazeCon conferences, inspire us to never stop embracing our uniqueness.

We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship, and other career-advancing resources here to help you develop into a better-rounded professional.

Basic qualifications

Bachelor's degree in computer science or equivalent, or 3+ years of technical support experience
3+ years of technical engineering experience
Experience with operational parameters and troubleshooting for three (3) or more of the following: Compute, Storage, Networking, CDN, Databases, DevOps, Big Data & Analytics, Security, or Application Development in a distributed systems environment
Demonstrated experience in a customer-facing environment as a technical lead or advisor
Proven ability to drive discussions with senior technical and business stakeholders regarding incidents, trade-offs, and risk management
Experience leading technical work across teams, such as incident response, migrations, or customer engagements
Experience building with AI and AI agents in daily engineering work Preferred qualifications
Knowledge of operating systems, hardware, storage, network, security, database administration, and cloud infrastructure
Experience with AWS services or other cloud offerings
Understanding of the AWS Well-Architected Framework pillars and ability to apply them to customer architectures, implementations, and solutions
Experience applying technical or operational expertise to identify, balance trade-offs, and solve difficult challenges
Experience with scripting languages and coding skills in one (1) or more of the following: Python, Ruby, C/C++/C#, Node.js, Java, or PHP
Knowledge of security technology and concepts (Authentication, Authorization, Single Sign-On, Cryptography, etc.)
Experience in at least one of these technology areas: DevOps, Serverless, Software Development and Design, CI/CD, AI/ML, Storage, Networking, or Databases
Experience with virtualization, orchestration, and cloud computing (e.g., Hypervisors, VMware, Xen)
Experience with continuous integration and continuous delivery (CI/CD) pipelines
AWS Certifications (e.g., Solutions Architect Professional, DevOps Engineer, or specialty certifications)
Experience managing incidents for business-critical systems in a 24x7 environment, including leading post-incident reviews
Experience working inside customer teams as a forward-deployed engineer, solutions engineer, or consultant

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, TX, Dallas - 95,600.00 - 160,000.00 USD annually USA, VA, Herndon - 95,600.00 - 160,000.00 USD annually USA, WA, Seattle - 95,600.00 - 160,000.00 USD annually

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More about this job

Skills

AWS
Troubleshooting
Cloud technologies
Root cause analysis
Amazon DynamoDB
Problem solving
Leadership
Coaching
Cloud computing
Computer science
Technical support
Data analysis
Risk management
Incident response
Database administration
Python
Ruby
C
C++
C#
Node.js
Oracle Java
PHP
DevOps
Software development
CI/CD
ML
VMware
Recruitment
Mental health

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Work requirements

Jobs in the United States