Jobs in the United States

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Added 2 mins ago
BI Developer (SQL/Power BI)
RealPage, Inc.
TX
Cherre, a Realpage Company, is the leader in real estate data and insight. Our front end product suite, built in Power BI, is how clients see and act on the data connected to the Cherre…
Added 3 mins ago
Strategic Partnership Account Executive
Hearst
Houston, TX
Hybrid: This hybrid role is based in Houston, TX and requires working in the office 3 days per week · Applicants must have the right to work in the U.S
Added 5 mins ago
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EverHealth - Manager, RCM Operations & Analytics (Remote, US)
Evercommerce
Remote, United States
- $80,000 to $90,000 USD / year
…lives of our 745,000+ customers. As a leading service commerce platform, our modern digital and mobile applications create predictable, informed, and convenient experiences between…
Added 6 mins ago
NA Sales Representative, Applications - Opower
Oracle
Saint Paul, MN
…industry’s leading customer engagement and demand-side management platform. Opower Sales Executives grow revenue in current accounts, land new strategic clients, influence utility…
Added 6 mins ago
AT
Technical Program Manager II
Akamai Technologies, Inc.
Saint Paul, MN
- $100,700 to $181,300 USD / year
…behind the scenes. We provide the world's most distributed platform from Cloud to Edge to help the giants of the digital world work faster and stay more secure, making the internet a better…
Added 6 mins ago
Category Manager, IT – Indirect
Verint Systems, Inc.
Saint Paul, MN
…services, and IT services as required to leverage purchasing power and achieve…
Added 6 mins ago
A
SAP Finance Associate Director
Accenture
Minneapolis, MN
- $163,000 to $413,600 USD / year
If Associate’s Degree, must have equivalent minimum 6-year work experience
Added 6 mins ago
FN
IBM Power Business Development & Offering Manager
First National Bank of Omaha
Minneapolis, MN
- $11.41 USD / hour
IBM Power Systems is a best of breed offering heavily utilized by clients to run core enterprise applications like SAP, JD Edwards, Jack Henry, Oracle, etc..... There are tens of thousands…
Added 7 mins ago
Account Executive - HRO CS DM2
ADP
Denver, CO
…combining expert guidance with the ADP Workforce Now® technology platform. It serves as a dedicated partner to handle compliance, tax filing, talent management, and people benefits, aimed…
Added 8 mins ago
AP
Director, Diagnostics
Alexion Pharmaceuticals Inc Company
Boston, MA
- $180,740.8 to $271,111.2 USD / year
When we put unexpected teams in the same room, we unleash bold thinking with the power to inspire life-changing medicines. In-person working gives us the platform we need to connect, w
Added 8 mins ago
US Medical Franchise Head, Hematology
AstraZeneca Pharmaceuticals LP Company
Gaithersburg, MD
Added 8 mins ago
Process Improvement Professional
Humana Inc.
Chicago, IL · Louisville, KY · Charlotte, NC · Arlington, VA · Tampa, FL · Dallas, TX · Fort Lauderdale, FL · Atlanta, GA · NY · Nashville, TN · Boston, MA
Added 10 mins ago
Senior Software Engineer
Anaconda, Inc.
Remote, United States
We're building the packages that millions of users and thousands of enterprise customers trust to power their AI and data science workflows. As Anaconda transitions from Python for data…
Added 11 mins ago
Lead Technical Architect for D365 ERP
Avanade Inc. Company
United States
· Establish sound application lifecycle management across Lifecycle Services, the Power Platform admin center and Azure DevOps, including environment strategy, release governance and One…
Added 14 mins ago
Support Engineer II, AWS Support Engineering
Amazon Web Services, Inc.
Seattle, WA · Herndon, VA · Dallas, TX
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that’s why customers from the…
Added 14 mins ago
Sr Solutions Architect, AWSI TMEGS
Amazon Web Services, Inc.
New York, NY
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that’s why customers from the…
Added 14 mins ago
Principal Business Development Manager, Worldwide Public Sector, Amazon Connect, Amazon Connect
Amazon Web Services, Inc.
Seattle, WA · Arlington, VA · New York, NY · Dallas, TX
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that’s why customers from the…
Added 14 mins ago
Mech Colo Regional Engineer , Colocation Region Engineering- AMER
Amazon Data Services, Inc.
Atlanta, GA · Herndon, VA
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that’s why customers from the…
Added 14 mins ago
Systems Development Engineer, AWS Commerce Platform-ADC
Amazon Development Center U.S., Inc.
Denver, CO
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that’s why customers from the…
Added 15 mins ago
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FinOps Product Owner
Kforce
Dallas, TX
- $56 to $65 USD / hour
Own the roadmap, backlog, prioritization, adoption, and ongoing lifecycle of a cloud cost management platform
Added 15 mins ago
DE
Software Engineer II - AI Performance
Disney Entertainment & Sports LLC
New York, NY
- $124,900 to $167,400 USD / year
…designing and building the products and platforms that will power our media, advertising, and distribution businesses for years to…
Added 15 mins ago
DE
Software Engineer II - AI Insights
Disney Entertainment & Sports LLC
New York, NY
- $124,900 to $167,400 USD / year
…designing and building the products and platforms that will power our media, advertising, and distribution businesses for years to…
Added 19 mins ago
Senior Staff Software Engineer
ASSA ABLOY
Eden Prairie, MN
…development, maintenance, enhancement, and customization of platform software solutions - including printer drivers and developer SDKs - that power HID’s Secure Issuance FARGO printers and…
Added 20 mins ago
Future Territory Account Manager
EquipmentShare
Richmond, VA · Colonial Heights, VA
…powered by cutting-edge technology. That means our proprietary T3 platform doesn’t just run our business - it also makes your job easier, safer, and more connected. Whether you’re behind…
Added 21 mins ago
Engineering Manager, Ranking Platform
Reddit
Remote, United States
The Ranking Platform team builds and runs the services that coordinate contextualized and personalized ranking on Reddit. We build infrastructure, including a scatter-gather ranking…

Amazon Web Services, Inc.

Support Engineer II, AWS Support Engineering

Seattle, WA, United States
Herndon, VA, United States
Dallas, TX, United States

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Job details

Posting language: English
Posted: Nov 11, 2026

Original job description

AWS Applied AI Solutions (AAIS) is building toward a future where every business innovates with Amazon AI teammates. To get there, we build AI solutions that improve human capabilities and transform entire business functions. We create end-to-end products that surprise and delight out-of-the-box, making complex things easy and hard things possible, with no cloud experience required. We start with customers who embrace the future and build bridges to meet the rest where they are. We pursue ambitious opportunities with conviction, and we are looking for builders who share that mindset.

As a Unified Operations Engineer, you will serve as a senior technical expert and principal customer advisor across the full breadth of AWS services. This role combines expert-level technical troubleshooting with strategic customer engagement - you will lead resolution of complex, multi-service issues while serving as the "voice of the customer," crafting and executing strategies that drive adoption, operational excellence, and business value for your customers.

You will leverage deep expertise across cloud technologies to help customers succeed at scale. You will act as a Cloud Ambassador across AWS products, providing customers with strategic technical guidance, advocacy, and best-practice solutions to keep their AWS environments operationally healthy and resilient.

Key job responsibilities Lead resolution of critical, highly complex customer problems that may span multiple AWS services, applying expert-level troubleshooting techniques to provide tailored solutions, and diving deep into root cause analysis.

Serve as the principal technical advisor for customers, proactively crafting and executing strategies to drive AWS adoption and use of services including EC2, S3, DynamoDB, RDS, Lambda, CloudFront CDN, IoT, and many more.

Effectively represent AWS within customer environments, driving discussions with senior leadership regarding incidents, architectural trade-offs, support strategies, and risk management.

Provide advocacy and strategic technical guidance to help plan and build solutions using best practices and proactively keep customers’ AWS environments operationally healthy and resilient.

Leverage customer relationships to understand business/operational needs and technical challenges, helping customers achieve the greatest value from AWS.

Provide feedback to internal AWS teams on how to improve services and identify patterns across your customer portfolio to proactively prevent issues.

Drive initiatives that improve support-related processes and customer experience, including tutorials, how-to videos, technical articles, and trainings.

Collaborate with internal engineering and service teams to see complex issues through to resolution.

Continuously develop technical skills across groundbreaking cloud technologies and professional competencies.

Act as interviewer in hiring processes and coach/mentor team members across both technical and customer-facing disciplines.

Act as the senior technical escalation point in your domain for complex, large-scale issues affecting customers’ production systems.

Lead cross-team technical efforts for customers, coordinating across multiple AWS service teams to deliver unified solutions.

Help customers test their response plans through game days and disaster recovery exercises.

Design tools, patterns, and review methods that other engineers adopt beyond your own customers.

A day in the life Your day will blend expert technical problem-solving with strategic customer advisory. You may start the morning leading resolution of a critical multi-service incident, coordinating across engineering and service teams to drive root cause analysis and deliver a tailored solution. Later, you could be conducting a proactive operational health review for a customer, applying the AWS Well-Architected Framework to identify risks and recommend improvements. You will drive discussions with senior customer leadership on trade-offs, support strategies, and long-term cloud roadmaps - all while developing content and mentoring team members that elevate the broader organization.

About the team AWS Support is a customer-facing global organization that provides technical support and strategic guidance to customers worldwide. As a member of this team, you will be at the forefront of transformational cloud technology, operating on a follow-the-sun model. You will support a global list of companies and developers - from innovative startups to Fortune 500 enterprises - helping them leverage a growing set of AWS services and features to run their mission-critical applications.

Amazon values diverse experiences. Even if you do not meet all the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity and AmazeCon conferences, inspire us to never stop embracing our uniqueness.

We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship, and other career-advancing resources here to help you develop into a better-rounded professional.

Basic qualifications

Bachelor's degree in computer science or equivalent, or 3+ years of technical support experience
3+ years of technical engineering experience
Experience with operational parameters and troubleshooting for three (3) or more of the following: Compute, Storage, Networking, CDN, Databases, DevOps, Big Data & Analytics, Security, or Application Development in a distributed systems environment
Demonstrated experience in a customer-facing environment as a technical lead or advisor
Proven ability to drive discussions with senior technical and business stakeholders regarding incidents, trade-offs, and risk management
Experience leading technical work across teams, such as incident response, migrations, or customer engagements
Experience building with AI and AI agents in daily engineering work Preferred qualifications
Knowledge of operating systems, hardware, storage, network, security, database administration, and cloud infrastructure
Experience with AWS services or other cloud offerings
Understanding of the AWS Well-Architected Framework pillars and ability to apply them to customer architectures, implementations, and solutions
Experience applying technical or operational expertise to identify, balance trade-offs, and solve difficult challenges
Experience with scripting languages and coding skills in one (1) or more of the following: Python, Ruby, C/C++/C#, Node.js, Java, or PHP
Knowledge of security technology and concepts (Authentication, Authorization, Single Sign-On, Cryptography, etc.)
Experience in at least one of these technology areas: DevOps, Serverless, Software Development and Design, CI/CD, AI/ML, Storage, Networking, or Databases
Experience with virtualization, orchestration, and cloud computing (e.g., Hypervisors, VMware, Xen)
Experience with continuous integration and continuous delivery (CI/CD) pipelines
AWS Certifications (e.g., Solutions Architect Professional, DevOps Engineer, or specialty certifications)
Experience managing incidents for business-critical systems in a 24x7 environment, including leading post-incident reviews
Experience working inside customer teams as a forward-deployed engineer, solutions engineer, or consultant

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, TX, Dallas - 95,600.00 - 160,000.00 USD annually USA, VA, Herndon - 95,600.00 - 160,000.00 USD annually USA, WA, Seattle - 95,600.00 - 160,000.00 USD annually

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More about this job

Skills

AWS
Troubleshooting
Cloud technologies
Root cause analysis
Amazon DynamoDB
Problem solving
Leadership
Coaching
Cloud computing
Computer science
Technical support
Data analysis
Risk management
Incident response
Database administration
Python
Ruby
C
C++
C#
Node.js
Oracle Java
PHP
DevOps
Software development
CI/CD
ML
VMware
Recruitment
Mental health

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Work requirements

Jobs in the United States