Jobs in the United States

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Added 1 min ago
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Senior DevOps Engineer – Software Factory
CTRL + LLC
Annapolis Junction, MD
- $121.47 to $134.12 USD / hour
Applicants must live within commuting distance of the listed work location to be considered
Added 1 min ago
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Kubernetes Platform Integration Engineer – PaaS
CTRL + LLC
Annapolis Junction, MD
- $101.93 to $112.55 USD / hour
Applicants must live within commuting distance of the listed work location to be considered
Added 1 min ago
Lead Identity System Engineer
Sanford Health
Bemidji, MN
Shift: 8 Hours - Day Shifts
Added 1 min ago
Senior SailPoint Administrator
Blue Cross and Blue Shield of Minnesota
Eagan, MN
…(IAM) platform, with a primary focus on SailPoint Identity Security Cloud (ISC) or IdentityIQ (IIQ). This role serves as a technical leader for identity governance, access certifications,…
Added 1 min ago
Critical Environment Operating Engineer
JLL
Eagan, MN
As a Critical Environments Operating Engineer at JLL, you'll be at the forefront of maintaining mission-critical data center infrastructure that powers the digital world. This role is…
Added 1 min ago
AI/ML Engineer - Revenue Cycle Automation-Remote
Mayo Clinic
Rochester, MN
The AI/ML Engineer, a full-stack AI/ML architect for the Revenue Cycle pillar, responsible for both agentic solutions (UiPath Maestro, LLM orchestration, agent + bot + human-in-the-loop…
Added 2 mins ago
Building Maintenance Technician
Mayo Clinic
Rochester, MN
…automation systems, fluid pumping for cooling and heating, security card access, refrigeration, freezer alarm systems boilers and other building electronic systems. The Preventative…
Added 2 mins ago
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Senior Azure Virtual Desktop Engineer
Cognizant
Saint Paul, MN
- $79,000 to $90,000 USD / year
As a Senior Azure Virtual Desktop Engineer, you will make an impact by designing, deploying, automating, and optimizing Azure Virtual Desktop environments that support both pooled…
Added 2 mins ago
Senior Engineer - Cloud (Sunnyvale, CA; US Remote)
CrowdStrike
Saint Paul, MN
Must possess expertise/knowledge sufficient to adequately perform the duties of the job being offered
Added 2 mins ago
Associate Director Cybersecurity Engineering
Merck
Saint Paul, MN
We are seeking a Cloud Security Engineer to design, implement, and automate security controls across enterprise cloud environments. This role will partner with our Cloud, Application,…
Added 2 mins ago
DevOps Integration Engineer
Beacon Hill Solutions Group
Saint Paul, MN
Beacon Hill Technologies is seeking a highly successful DevOps engineer. This engineer will own critical integrations connecting ServiceNow, Jira and Azure DevOps, helping automate…
Added 2 mins ago
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Senior Network Engineer - DDoS
Akamai Technologies, Inc.
Saint Paul, MN
- $112,500 to $202,500 USD / year
As a Senior Network Engineer, you will lead efforts in designing, implementing, and automating Akamai's global network infrastructure. You will address complex issues in routing, data…
Added 2 mins ago
OT Security Platform Engineer – Dragos
Cognizant
Saint Paul, MN
Practice - CIS - Cloud, Infrastructure, and Security Services
Added 2 mins ago
FN
Senior Mainframe z/OS Engineer (Remote/ Work from Home)
First National Bank of Omaha
Minneapolis, MN
- $11.41 USD / hour
Candidates must possess unrestricted work authorization and not require future sponsorship
Added 2 mins ago
Infrastructure Engineer I
Emergent Holdings, Inc.
Minneapolis, MN
The Infrastructure Engineer I role is responsible for the operations of secure and highly available computing platforms, servers, and networks. This role is responsible for installing,…
Added 2 mins ago
EG
Senior Systems Administrator / Infrastructure Engineer
Eliassen Group
Saint Paul, MN
- $65 to $75 USD / hour
Our client seeks a senior-level Systems Administrator or Infrastructure Engineer to administer Linux and Windows Server environments, manage AWS services, and drive automation and…
Added 4 mins ago
PC
Mechanical Engineer - Federal Sector - TS/SCI with CI Poly
Procon Consulting
Washington, DC
- $105,000 to $120,000 USD / year
Engineer-in-Training (EIT) certification required; Professional Engineer (PE) license preferred
Added 6 mins ago
Senior Backend Engineer
Pansophic Learning
Tysons Corner, VA
This position will work 4 days per week in office in Tysons Corner, VA
Added 6 mins ago
Staff Software Engineer
Anaconda, Inc.
Remote, United States
…users and thousands of enterprise customers. As supply chain security demands escalate and AI-driven workflows raise the bar, manual package-by-package remediation no longer scales. We need…
Added 6 mins ago
Information Security Analyst
Methodist Healthcare Ministries of S. Tx
San Antonio, TX
The Information Security Analyst independently performs established cybersecurity activities to protect MHM systems, data, and users. This role owns routine security alerts and service…
Added 6 mins ago
Software Developer (SAP ABAP, BTP & AWS), Multiple Positions
Avista 1
Spokane, WA
This posting fills three positions: two Software Engineers and one Software Engineer Lead. Development spans ABAP in S/4HANA and the SAP Business Technology Platform (BTP) ABAP Environment,…
Added 7 mins ago
System Administrator
Windward Risk Managers
Boca Raton, FL
…as the primary administrator for backup, recovery, and cloud infrastructure across the company’s on-prem and cloud environments. The ideal candidate will have deep expertise in Veeam,…
Added 7 mins ago
Network Engineer
Windward Risk Managers
Boca Raton, FL
We are seeking a strong, hands-on Network Engineer to join our IT infrastructure team. Reporting to the Senior Network Engineer, this role owns the day-to-day operation, maintenance, and…
Added 9 mins ago
Support Engineer II, AWS Support Engineering
Amazon Web Services, Inc.
Seattle, WA · Herndon, VA · Dallas, TX
As a Unified Operations Engineer, you will serve as a senior technical expert and principal customer advisor across the full breadth of AWS services. This role combines expert-level…
Added 9 mins ago
Mech Colo Regional Engineer , Colocation Region Engineering- AMER
Amazon Data Services, Inc.
Atlanta, GA · Herndon, VA
AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all…

Amazon Web Services, Inc.

Support Engineer II, AWS Support Engineering

Seattle, WA, United States
Herndon, VA, United States
Dallas, TX, United States

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Job details

Posting language: English
Posted: Nov 11, 2026

Original job description

AWS Applied AI Solutions (AAIS) is building toward a future where every business innovates with Amazon AI teammates. To get there, we build AI solutions that improve human capabilities and transform entire business functions. We create end-to-end products that surprise and delight out-of-the-box, making complex things easy and hard things possible, with no cloud experience required. We start with customers who embrace the future and build bridges to meet the rest where they are. We pursue ambitious opportunities with conviction, and we are looking for builders who share that mindset.

As a Unified Operations Engineer, you will serve as a senior technical expert and principal customer advisor across the full breadth of AWS services. This role combines expert-level technical troubleshooting with strategic customer engagement - you will lead resolution of complex, multi-service issues while serving as the "voice of the customer," crafting and executing strategies that drive adoption, operational excellence, and business value for your customers.

You will leverage deep expertise across cloud technologies to help customers succeed at scale. You will act as a Cloud Ambassador across AWS products, providing customers with strategic technical guidance, advocacy, and best-practice solutions to keep their AWS environments operationally healthy and resilient.

Key job responsibilities Lead resolution of critical, highly complex customer problems that may span multiple AWS services, applying expert-level troubleshooting techniques to provide tailored solutions, and diving deep into root cause analysis.

Serve as the principal technical advisor for customers, proactively crafting and executing strategies to drive AWS adoption and use of services including EC2, S3, DynamoDB, RDS, Lambda, CloudFront CDN, IoT, and many more.

Effectively represent AWS within customer environments, driving discussions with senior leadership regarding incidents, architectural trade-offs, support strategies, and risk management.

Provide advocacy and strategic technical guidance to help plan and build solutions using best practices and proactively keep customers’ AWS environments operationally healthy and resilient.

Leverage customer relationships to understand business/operational needs and technical challenges, helping customers achieve the greatest value from AWS.

Provide feedback to internal AWS teams on how to improve services and identify patterns across your customer portfolio to proactively prevent issues.

Drive initiatives that improve support-related processes and customer experience, including tutorials, how-to videos, technical articles, and trainings.

Collaborate with internal engineering and service teams to see complex issues through to resolution.

Continuously develop technical skills across groundbreaking cloud technologies and professional competencies.

Act as interviewer in hiring processes and coach/mentor team members across both technical and customer-facing disciplines.

Act as the senior technical escalation point in your domain for complex, large-scale issues affecting customers’ production systems.

Lead cross-team technical efforts for customers, coordinating across multiple AWS service teams to deliver unified solutions.

Help customers test their response plans through game days and disaster recovery exercises.

Design tools, patterns, and review methods that other engineers adopt beyond your own customers.

A day in the life Your day will blend expert technical problem-solving with strategic customer advisory. You may start the morning leading resolution of a critical multi-service incident, coordinating across engineering and service teams to drive root cause analysis and deliver a tailored solution. Later, you could be conducting a proactive operational health review for a customer, applying the AWS Well-Architected Framework to identify risks and recommend improvements. You will drive discussions with senior customer leadership on trade-offs, support strategies, and long-term cloud roadmaps - all while developing content and mentoring team members that elevate the broader organization.

About the team AWS Support is a customer-facing global organization that provides technical support and strategic guidance to customers worldwide. As a member of this team, you will be at the forefront of transformational cloud technology, operating on a follow-the-sun model. You will support a global list of companies and developers - from innovative startups to Fortune 500 enterprises - helping them leverage a growing set of AWS services and features to run their mission-critical applications.

Amazon values diverse experiences. Even if you do not meet all the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity and AmazeCon conferences, inspire us to never stop embracing our uniqueness.

We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship, and other career-advancing resources here to help you develop into a better-rounded professional.

Basic qualifications

Bachelor's degree in computer science or equivalent, or 3+ years of technical support experience
3+ years of technical engineering experience
Experience with operational parameters and troubleshooting for three (3) or more of the following: Compute, Storage, Networking, CDN, Databases, DevOps, Big Data & Analytics, Security, or Application Development in a distributed systems environment
Demonstrated experience in a customer-facing environment as a technical lead or advisor
Proven ability to drive discussions with senior technical and business stakeholders regarding incidents, trade-offs, and risk management
Experience leading technical work across teams, such as incident response, migrations, or customer engagements
Experience building with AI and AI agents in daily engineering work Preferred qualifications
Knowledge of operating systems, hardware, storage, network, security, database administration, and cloud infrastructure
Experience with AWS services or other cloud offerings
Understanding of the AWS Well-Architected Framework pillars and ability to apply them to customer architectures, implementations, and solutions
Experience applying technical or operational expertise to identify, balance trade-offs, and solve difficult challenges
Experience with scripting languages and coding skills in one (1) or more of the following: Python, Ruby, C/C++/C#, Node.js, Java, or PHP
Knowledge of security technology and concepts (Authentication, Authorization, Single Sign-On, Cryptography, etc.)
Experience in at least one of these technology areas: DevOps, Serverless, Software Development and Design, CI/CD, AI/ML, Storage, Networking, or Databases
Experience with virtualization, orchestration, and cloud computing (e.g., Hypervisors, VMware, Xen)
Experience with continuous integration and continuous delivery (CI/CD) pipelines
AWS Certifications (e.g., Solutions Architect Professional, DevOps Engineer, or specialty certifications)
Experience managing incidents for business-critical systems in a 24x7 environment, including leading post-incident reviews
Experience working inside customer teams as a forward-deployed engineer, solutions engineer, or consultant

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, TX, Dallas - 95,600.00 - 160,000.00 USD annually USA, VA, Herndon - 95,600.00 - 160,000.00 USD annually USA, WA, Seattle - 95,600.00 - 160,000.00 USD annually

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More about this job

Skills

AWS
Troubleshooting
Cloud technologies
Root cause analysis
Amazon DynamoDB
Problem solving
Leadership
Coaching
Cloud computing
Computer science
Technical support
Data analysis
Risk management
Incident response
Database administration
Python
Ruby
C
C++
C#
Node.js
Oracle Java
PHP
DevOps
Software development
CI/CD
ML
VMware
Recruitment
Mental health

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Work requirements

Jobs in the United States