Jobs in the United States

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Added 11 mins ago
Software Developer (SAP ABAP, BTP & AWS), Multiple Positions
Avista 1
Spokane, WA
This posting fills three positions: two Software Engineers and one Software Engineer Lead. Development spans ABAP in S/4HANA and the SAP Business Technology Platform (BTP) ABAP Environment,…
Added 11 mins ago
Lead Technical Architect for D365 ERP
Avanade Inc. Company
United States
· Establish sound application lifecycle management across Lifecycle Services, the Power Platform admin center and Azure DevOps, including environment strategy, release governance and One…
Added 13 mins ago
Support Engineer II, AWS Support Engineering
Amazon Web Services, Inc.
Seattle, WA · Herndon, VA · Dallas, TX
As a Unified Operations Engineer, you will serve as a senior technical expert and principal customer advisor across the full breadth of AWS services. This role combines expert-level…
Added 14 mins ago
K
Full Stack Development Engineer
Kforce
McLean, VA
- $88 to $108 USD / hour
We are seeking an experienced Full Stack Development Engineer to help development teams build, migrate, and onboard applications onto a modern cloud-based developer platform. This role…
Added 15 mins ago
DE
Software Engineer II - AI Performance
Disney Entertainment & Sports LLC
New York, NY
- $124,900 to $167,400 USD / year
As a Software Engineer II on the Reliability Insights team, you will design and build data and reporting pipelines that evaluate and prove the real-world performance, precision, and…
Added 21 mins ago
Principal Software Engineer, Infrastructure
Reddit
Remote, United States
…delivering the compute orchestration environment, storage and data systems, and essential platform services behind all of…
Added 37 mins ago
AI Platform Engineer
LaSalle Network
Arlington, TX
We are seeking an experienced AI Platform Engineer to help build and support scalable infrastructure for machine learning and generative AI solutions. This individual will focus on creating…
Added 55 mins ago
UG
Lead Software Engineer - Remote
UnitedHealth Group
Santa Clara, CA
- $112,700 to $193,200 USD / year
area, you will be required to work in the office a minimum of four days per week
Added 1 hour ago
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Lead Data Platform Engineer
Kforce
Kansas City, MO
- $58 to $62 USD / hour
Kforce is looking for a Lead Data Platform Engineer for a contract to hire opportunity in Kansas City, MO. The Lead Data Platform Engineer is responsible for creating centralized reporting…
Added 1 hour ago
CE Data Architect
Lilly
Indianapolis, IN
Lilly CIA powers the enterprise with governed, AI-ready data products, a converged semantic layer, and the identity and policy infrastructure behind Lilly’s digital experiences. Within CIA,…
Added 1 hour ago
Cloud Engineer
CPI Card Group
United States
…threat-detection integration, vulnerability and configuration remediation, data-protection controls, incident response, and compliance-control implementation. The engineer contributes to…
Added 1 hour ago
AI Security Software Engineer
Elevance Health
Atlanta, GA
The AI Security Software Engineer designs, develops, and implements AI-driven security solutions to assess enterprise applications, analyze source code, and identify vulnerabilities. This…
Added 2 hours ago
Staff Software Engineer
natgridProd
Brooklyn, NY · Waltham, MA
As a Staff Software Engineer – Platform Integration, you'll take on a critical technical leadership role delivering and integrating the Distributed Energy Resource Management System (DERMS)…
Added 2 hours ago
Senior Akamai Engineer
NTT DATA Services
Plano, TX
…security, traffic management, and edge security technologies. The engineer will work closely with application, network, cloud, cybersecurity, DevOps, and infrastructure teams to onboard…
Added 2 hours ago
Lead Software Developer - C#/.Net/SQL - Fort Lauderdale, Florida, Hybrid
Pinewood.AI
Remote, United States
…continued development of the Pinewood Automotive Intelligence Platform, our enterprise-scale SaaS platform used by automotive retailers and OEMs around the…
Added 4 hours ago
IG
Senior Data Engineer
Insight Global
Upper Dublin, PA
- From $62 USD / hour
Insight Global is seeking a Senior Consultant in Data Engineering for a top healthcare client. This individual will join a highly technical data engineering team working on advanced…
Added 4 hours ago
Staff Software Engineer
Quantic School of Business and Technology
Remote, United States
Quantic is hiring a Staff Software Engineer, based remotely in the United States, to help us grow and enhance our interactive learning platform, content authoring tools, AI Tutor, AI…
Added 4 hours ago
Azure Cloud Engineer
Arctiq
Blue Bell, PA
We are hiring a Cloud Infrastructure Engineer with deep Azure experience across platform engineering and daily operations, reliability, hybrid connectivity, and cloud governance. You will…
Added 5 hours ago
DevOps Engineer | Luma
Dotmatics
Boston, MA
At Dotmatics, a Siemens company, we believe science, data, and decision-making must be deeply intertwined for innovation to thrive. Our Portfolio includes Luma, LumaLab Connect, ELN…
Added 5 hours ago
Lead Azure Cloud Engineer
Insight Global
Tampa, FL
- We are seeking a hands-on Senior/Lead Azure Platform Engineer to help design, build, and scale a modern Azure platform supporting enterprise applications, data initiatives, and continued…
Added 5 hours ago
Full Stack Engineer Lead Java/React- Vice President
Citigroup
Tampa, FL
As a Full Stack Engineer Lead for Java/React, you will be at the forefront of designing, developing, and deploying the next-generation applications that power our custody, fund accounting,…
Added 5 hours ago
IS
System Integration Engineer – Tech Lead
Information Systems
United States
- $153,192 to $163,192 USD / year
Job Title: System Integration Engineer – Tech Lead
Added 5 hours ago
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Senior Platform Software Engineer - Oracle Health | US Citizens & Green Card Holders Only
Oracle
Jefferson City, MO
- $87,800 to $209,500 USD / year
Oracle Health is building the next generation of healthcare technology through our Gen2 Electronic Health Record (EHR) platform. We are seeking a highly skilled Principal Software Engineer…
Added 6 hours ago
Principal Data Engineer
Ochsner Health
New Orleans, LA
The Principal Data Engineer is an enterprise‑level technical expert responsible for architecting complex data solutions, designing cross‑domain frameworks, and shaping the organizational…
Added 6 hours ago
Cybersecurity Consultant
Jobgether
Remote, United States
Configure and optimize the SecOps platform, reduce false positives, establish pipeline quality gates, and coordinate vulnerability triage.

Amazon Web Services, Inc.

Support Engineer II, AWS Support Engineering

Seattle, WA, United States
Herndon, VA, United States
Dallas, TX, United States

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Job details

Posting language: English
Posted: Nov 11, 2026

Original job description

AWS Applied AI Solutions (AAIS) is building toward a future where every business innovates with Amazon AI teammates. To get there, we build AI solutions that improve human capabilities and transform entire business functions. We create end-to-end products that surprise and delight out-of-the-box, making complex things easy and hard things possible, with no cloud experience required. We start with customers who embrace the future and build bridges to meet the rest where they are. We pursue ambitious opportunities with conviction, and we are looking for builders who share that mindset.

As a Unified Operations Engineer, you will serve as a senior technical expert and principal customer advisor across the full breadth of AWS services. This role combines expert-level technical troubleshooting with strategic customer engagement - you will lead resolution of complex, multi-service issues while serving as the "voice of the customer," crafting and executing strategies that drive adoption, operational excellence, and business value for your customers.

You will leverage deep expertise across cloud technologies to help customers succeed at scale. You will act as a Cloud Ambassador across AWS products, providing customers with strategic technical guidance, advocacy, and best-practice solutions to keep their AWS environments operationally healthy and resilient.

Key job responsibilities Lead resolution of critical, highly complex customer problems that may span multiple AWS services, applying expert-level troubleshooting techniques to provide tailored solutions, and diving deep into root cause analysis.

Serve as the principal technical advisor for customers, proactively crafting and executing strategies to drive AWS adoption and use of services including EC2, S3, DynamoDB, RDS, Lambda, CloudFront CDN, IoT, and many more.

Effectively represent AWS within customer environments, driving discussions with senior leadership regarding incidents, architectural trade-offs, support strategies, and risk management.

Provide advocacy and strategic technical guidance to help plan and build solutions using best practices and proactively keep customers’ AWS environments operationally healthy and resilient.

Leverage customer relationships to understand business/operational needs and technical challenges, helping customers achieve the greatest value from AWS.

Provide feedback to internal AWS teams on how to improve services and identify patterns across your customer portfolio to proactively prevent issues.

Drive initiatives that improve support-related processes and customer experience, including tutorials, how-to videos, technical articles, and trainings.

Collaborate with internal engineering and service teams to see complex issues through to resolution.

Continuously develop technical skills across groundbreaking cloud technologies and professional competencies.

Act as interviewer in hiring processes and coach/mentor team members across both technical and customer-facing disciplines.

Act as the senior technical escalation point in your domain for complex, large-scale issues affecting customers’ production systems.

Lead cross-team technical efforts for customers, coordinating across multiple AWS service teams to deliver unified solutions.

Help customers test their response plans through game days and disaster recovery exercises.

Design tools, patterns, and review methods that other engineers adopt beyond your own customers.

A day in the life Your day will blend expert technical problem-solving with strategic customer advisory. You may start the morning leading resolution of a critical multi-service incident, coordinating across engineering and service teams to drive root cause analysis and deliver a tailored solution. Later, you could be conducting a proactive operational health review for a customer, applying the AWS Well-Architected Framework to identify risks and recommend improvements. You will drive discussions with senior customer leadership on trade-offs, support strategies, and long-term cloud roadmaps - all while developing content and mentoring team members that elevate the broader organization.

About the team AWS Support is a customer-facing global organization that provides technical support and strategic guidance to customers worldwide. As a member of this team, you will be at the forefront of transformational cloud technology, operating on a follow-the-sun model. You will support a global list of companies and developers - from innovative startups to Fortune 500 enterprises - helping them leverage a growing set of AWS services and features to run their mission-critical applications.

Amazon values diverse experiences. Even if you do not meet all the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity and AmazeCon conferences, inspire us to never stop embracing our uniqueness.

We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship, and other career-advancing resources here to help you develop into a better-rounded professional.

Basic qualifications

Bachelor's degree in computer science or equivalent, or 3+ years of technical support experience
3+ years of technical engineering experience
Experience with operational parameters and troubleshooting for three (3) or more of the following: Compute, Storage, Networking, CDN, Databases, DevOps, Big Data & Analytics, Security, or Application Development in a distributed systems environment
Demonstrated experience in a customer-facing environment as a technical lead or advisor
Proven ability to drive discussions with senior technical and business stakeholders regarding incidents, trade-offs, and risk management
Experience leading technical work across teams, such as incident response, migrations, or customer engagements
Experience building with AI and AI agents in daily engineering work Preferred qualifications
Knowledge of operating systems, hardware, storage, network, security, database administration, and cloud infrastructure
Experience with AWS services or other cloud offerings
Understanding of the AWS Well-Architected Framework pillars and ability to apply them to customer architectures, implementations, and solutions
Experience applying technical or operational expertise to identify, balance trade-offs, and solve difficult challenges
Experience with scripting languages and coding skills in one (1) or more of the following: Python, Ruby, C/C++/C#, Node.js, Java, or PHP
Knowledge of security technology and concepts (Authentication, Authorization, Single Sign-On, Cryptography, etc.)
Experience in at least one of these technology areas: DevOps, Serverless, Software Development and Design, CI/CD, AI/ML, Storage, Networking, or Databases
Experience with virtualization, orchestration, and cloud computing (e.g., Hypervisors, VMware, Xen)
Experience with continuous integration and continuous delivery (CI/CD) pipelines
AWS Certifications (e.g., Solutions Architect Professional, DevOps Engineer, or specialty certifications)
Experience managing incidents for business-critical systems in a 24x7 environment, including leading post-incident reviews
Experience working inside customer teams as a forward-deployed engineer, solutions engineer, or consultant

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, TX, Dallas - 95,600.00 - 160,000.00 USD annually USA, VA, Herndon - 95,600.00 - 160,000.00 USD annually USA, WA, Seattle - 95,600.00 - 160,000.00 USD annually

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More about this job

Skills

AWS
Troubleshooting
Cloud technologies
Root cause analysis
Amazon DynamoDB
Problem solving
Leadership
Coaching
Cloud computing
Computer science
Technical support
Data analysis
Risk management
Incident response
Database administration
Python
Ruby
C
C++
C#
Node.js
Oracle Java
PHP
DevOps
Software development
CI/CD
ML
VMware
Recruitment
Mental health

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Work requirements

Jobs in the United States