Jobs in the United States

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Added 6 mins ago
AI/ML Engineer - Revenue Cycle Automation-Remote
Mayo Clinic
Rochester, MN
The AI/ML Engineer, a full-stack AI/ML architect for the Revenue Cycle pillar, responsible for both agentic solutions (UiPath Maestro, LLM orchestration, agent + bot + human-in-the-loop…
Added 6 mins ago
Confluent - Staff Software Engineer - Stream Governance
IBM
ROCHESTER, MN
As a Staff Software Engineer at Confluent, you will take ownership of critical backend systems in Stream Governance products that underpin our data streaming platform. You’ll lead the…
Added 7 mins ago
Senior Manager, Knowledge & Context Architecture
Teradata
Saint Paul, MN
Our mission is to design the knowledge an enterprise runs on, engineer the context its AI agents need, and prove that context can be trusted. This helps make Teradata's vision for an…
Added 7 mins ago
Senior Software Engineer
Evolent
Saint Paul, MN
Architect and implement high-performance and data pipelines that support critical business functions.
Added 7 mins ago
Data Strategy & Governance -Director
PwC
Minneapolis, MN
What You Must Have
Added 8 mins ago
AI/ML Engineer
Bolton & Menk, Inc.
MINNEAPOLIS, MN
The AI/ML Engineer is a multidisciplinary technical expert responsible for developing and deploying intelligent systems across a wide spectrum of AI capabilities. This role requires deep…
Added 11 mins ago
Staff Software Engineer
Anaconda, Inc.
Remote, United States
…package-by-package remediation no longer scales. We need a Staff Software Engineer to set technical direction for vulnerability remediation at scale, architect platform infrastructure that…
Added 11 mins ago
Software Developer (SAP ABAP, BTP & AWS), Multiple Positions
Avista 1
Spokane, WA
This posting fills three positions: two Software Engineers and one Software Engineer Lead. Development spans ABAP in S/4HANA and the SAP Business Technology Platform (BTP) ABAP Environment,…
Added 11 mins ago
Lead Technical Architect for D365 ERP
Avanade Inc. Company
United States
As Lead Technical Architect in our global ERP Centre of Excellence, you will be Avanade's senior technical authority for Dynamics 365 Finance & Supply Chain Management. You will shape…
Added 14 mins ago
Support Engineer II, AWS Support Engineering
Amazon Web Services, Inc.
Seattle, WA · Herndon, VA · Dallas, TX
As a Unified Operations Engineer, you will serve as a senior technical expert and principal customer advisor across the full breadth of AWS services. This role combines expert-level…
Added 15 mins ago
K
Platform Security Engineer
Kforce
McLean, VA
- $68 to $108 USD / hour
Kforce has a client that is seeking a Platform Security Engineer in McLean, VA.
Added 15 mins ago
Solution Engineer – Professional Services
INSPYR Solutions
United States
The Solution Engineer leads the technical side of INSPYR's professional services pursuits, from first client conversation to a clean handoff into delivery. You turn client problems into…
Added 28 mins ago
Senior Manager, Knowledge & Context Architecture
Teradata
Jackson, MS
Our mission is to design the knowledge an enterprise runs on, engineer the context its AI agents need, and prove that context can be trusted. This helps make Teradata's vision for an…
Added 28 mins ago
Senior Software Engineer
Evolent
Jackson, MS
Architect and implement high-performance and data pipelines that support critical business functions.
Added 32 mins ago
Senior AI Engineer
Ultimus Fund Solutions
Columbus, OH · Cincinnati, OH · Denver, CO · New York, NY · Minneapolis, MN · Philadelphia, PA
The Senior AI Engineer will own the end-to-end technical lifecycle of enterprise AI models - from data pipeline architecture to deployment and monitoring. The role will partner with AI Data…
Added 35 mins ago
A
Founding Analytics Engineer
Aboon
Remote, United States
- $170,000 to $190,000 USD / year
We're seeking a senior analytics engineer to own the data layer of our AI-native retirement servicing platform. You'll be our first dedicated data hire, with end-to-end ownership of the…
Added 49 mins ago
Legacy Modernization Data Architecture Lead
Deloitte US
Atlanta, GA · Austin, TX · Boston, MA · Charlotte, NC · Chicago, IL · Cincinnati, OH · Cleveland, OH · Columbus, OH · Costa Mesa, CA · Dallas, TX · Denver, CO · Detroit, MI · Hartford, CT · Houston, TX · Indianapolis, IN · Kansas City, MO · Las Vegas, NV · Los Angeles, CA · McLean, VA · Miami, FL · Minneapolis, MN · Morristown, NJ · Nashville, TN · NY · Philadelphia, PA · Pittsburgh, PA · Raleigh, NC · Richmond, VA · Sacramento, CA · San Diego, CA · San Francisco, CA · San Jose, CA · Seattle, WA · St. Louis, MO · Stamford, CT · Tampa, FL · Tempe, AZ
Software Engineer III- AI & Engineering/Engineering as a Service
Added 51 mins ago
SI
Software Engineering AMTS (College Grad)
Salesforce, Inc.
CA · NY · WA · TX · IN
- $114,400 to $167,700 USD / year
…keeping our trusted platform stable and scalable. The software engineer role at Salesforce encompasses architecture, design, implementation, and testing to ensure we build products right…
Added 52 mins ago
PR
Senior Robotics Engineer
Prime Robotics
Denver, CO
- From $150,000 USD / year
We are seeking a Senior Robotics Engineer to help architect and develop the next generation of Prime Robotics’ autonomous systems. This is a hands-on engineering role focused on building…
Added 52 mins ago
Program Manager III, Engineering (Hybrid, Sunnyvale)
CrowdStrike, Inc.
Sunnyvale, CA
This role is hybrid in Sunnyvale, CA requiring 2-3 days in office
Added 52 mins ago
Sr. Engineer II - Risk Platform (Hybrid, Sunnyvale)
CrowdStrike, Inc.
Sunnyvale, CA
This role is hybrid in Sunnyvale, CA requiring 2-3 days in office
Added 52 mins ago
Senior Staff Software Engineer, High Performance Networking, Platforms Infrastructure Engineering
Google
Sunnyvale, CA · New York, NY
…mobile; the list goes on and is growing every day. As a software engineer, you will work on a specific project critical to Google’s needs with opportunities to switch teams and projects as…
Added 52 mins ago
Partner Solutions Architect, Ecosystem Engineer Data Systems
Google
Atlanta, GA · Austin, TX · Boulder, CO · Chicago, IL · Addison, TX · Miami, FL
7 years of experience in customer or partner-facing technical roles such as Solutions Architect, Partner Engineer, Customer Engineer, or Principal Data Architect in a cloud computing…
Added 55 mins ago
UG
Lead Software Engineer - Remote
UnitedHealth Group
Santa Clara, CA
- $112,700 to $193,200 USD / year
area, you will be required to work in the office a minimum of four days per week
Added 59 mins ago
CI
Forward Deployment Engineer
Centillion Infotech LLC
Hartford, CT
- $75 to $80 USD / hour
Job Title: Forward Deployment Engineer (FDE) - AI

Amazon Web Services, Inc.

Support Engineer II, AWS Support Engineering

Seattle, WA, United States
Herndon, VA, United States
Dallas, TX, United States

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Job details

Posting language: English
Posted: Nov 11, 2026

Original job description

AWS Applied AI Solutions (AAIS) is building toward a future where every business innovates with Amazon AI teammates. To get there, we build AI solutions that improve human capabilities and transform entire business functions. We create end-to-end products that surprise and delight out-of-the-box, making complex things easy and hard things possible, with no cloud experience required. We start with customers who embrace the future and build bridges to meet the rest where they are. We pursue ambitious opportunities with conviction, and we are looking for builders who share that mindset.

As a Unified Operations Engineer, you will serve as a senior technical expert and principal customer advisor across the full breadth of AWS services. This role combines expert-level technical troubleshooting with strategic customer engagement - you will lead resolution of complex, multi-service issues while serving as the "voice of the customer," crafting and executing strategies that drive adoption, operational excellence, and business value for your customers.

You will leverage deep expertise across cloud technologies to help customers succeed at scale. You will act as a Cloud Ambassador across AWS products, providing customers with strategic technical guidance, advocacy, and best-practice solutions to keep their AWS environments operationally healthy and resilient.

Key job responsibilities Lead resolution of critical, highly complex customer problems that may span multiple AWS services, applying expert-level troubleshooting techniques to provide tailored solutions, and diving deep into root cause analysis.

Serve as the principal technical advisor for customers, proactively crafting and executing strategies to drive AWS adoption and use of services including EC2, S3, DynamoDB, RDS, Lambda, CloudFront CDN, IoT, and many more.

Effectively represent AWS within customer environments, driving discussions with senior leadership regarding incidents, architectural trade-offs, support strategies, and risk management.

Provide advocacy and strategic technical guidance to help plan and build solutions using best practices and proactively keep customers’ AWS environments operationally healthy and resilient.

Leverage customer relationships to understand business/operational needs and technical challenges, helping customers achieve the greatest value from AWS.

Provide feedback to internal AWS teams on how to improve services and identify patterns across your customer portfolio to proactively prevent issues.

Drive initiatives that improve support-related processes and customer experience, including tutorials, how-to videos, technical articles, and trainings.

Collaborate with internal engineering and service teams to see complex issues through to resolution.

Continuously develop technical skills across groundbreaking cloud technologies and professional competencies.

Act as interviewer in hiring processes and coach/mentor team members across both technical and customer-facing disciplines.

Act as the senior technical escalation point in your domain for complex, large-scale issues affecting customers’ production systems.

Lead cross-team technical efforts for customers, coordinating across multiple AWS service teams to deliver unified solutions.

Help customers test their response plans through game days and disaster recovery exercises.

Design tools, patterns, and review methods that other engineers adopt beyond your own customers.

A day in the life Your day will blend expert technical problem-solving with strategic customer advisory. You may start the morning leading resolution of a critical multi-service incident, coordinating across engineering and service teams to drive root cause analysis and deliver a tailored solution. Later, you could be conducting a proactive operational health review for a customer, applying the AWS Well-Architected Framework to identify risks and recommend improvements. You will drive discussions with senior customer leadership on trade-offs, support strategies, and long-term cloud roadmaps - all while developing content and mentoring team members that elevate the broader organization.

About the team AWS Support is a customer-facing global organization that provides technical support and strategic guidance to customers worldwide. As a member of this team, you will be at the forefront of transformational cloud technology, operating on a follow-the-sun model. You will support a global list of companies and developers - from innovative startups to Fortune 500 enterprises - helping them leverage a growing set of AWS services and features to run their mission-critical applications.

Amazon values diverse experiences. Even if you do not meet all the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity and AmazeCon conferences, inspire us to never stop embracing our uniqueness.

We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship, and other career-advancing resources here to help you develop into a better-rounded professional.

Basic qualifications

Bachelor's degree in computer science or equivalent, or 3+ years of technical support experience
3+ years of technical engineering experience
Experience with operational parameters and troubleshooting for three (3) or more of the following: Compute, Storage, Networking, CDN, Databases, DevOps, Big Data & Analytics, Security, or Application Development in a distributed systems environment
Demonstrated experience in a customer-facing environment as a technical lead or advisor
Proven ability to drive discussions with senior technical and business stakeholders regarding incidents, trade-offs, and risk management
Experience leading technical work across teams, such as incident response, migrations, or customer engagements
Experience building with AI and AI agents in daily engineering work Preferred qualifications
Knowledge of operating systems, hardware, storage, network, security, database administration, and cloud infrastructure
Experience with AWS services or other cloud offerings
Understanding of the AWS Well-Architected Framework pillars and ability to apply them to customer architectures, implementations, and solutions
Experience applying technical or operational expertise to identify, balance trade-offs, and solve difficult challenges
Experience with scripting languages and coding skills in one (1) or more of the following: Python, Ruby, C/C++/C#, Node.js, Java, or PHP
Knowledge of security technology and concepts (Authentication, Authorization, Single Sign-On, Cryptography, etc.)
Experience in at least one of these technology areas: DevOps, Serverless, Software Development and Design, CI/CD, AI/ML, Storage, Networking, or Databases
Experience with virtualization, orchestration, and cloud computing (e.g., Hypervisors, VMware, Xen)
Experience with continuous integration and continuous delivery (CI/CD) pipelines
AWS Certifications (e.g., Solutions Architect Professional, DevOps Engineer, or specialty certifications)
Experience managing incidents for business-critical systems in a 24x7 environment, including leading post-incident reviews
Experience working inside customer teams as a forward-deployed engineer, solutions engineer, or consultant

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, TX, Dallas - 95,600.00 - 160,000.00 USD annually USA, VA, Herndon - 95,600.00 - 160,000.00 USD annually USA, WA, Seattle - 95,600.00 - 160,000.00 USD annually

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More about this job

Skills

AWS
Troubleshooting
Cloud technologies
Root cause analysis
Amazon DynamoDB
Problem solving
Leadership
Coaching
Cloud computing
Computer science
Technical support
Data analysis
Risk management
Incident response
Database administration
Python
Ruby
C
C++
C#
Node.js
Oracle Java
PHP
DevOps
Software development
CI/CD
ML
VMware
Recruitment
Mental health

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Work requirements

Jobs in the United States