Jobs in the United States

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Added 2 mins ago
CO
Product Manager: Data & Innovation
City of San Rafael
San Rafael, CA
- $144,144 to $175,200 USD / year
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Added 5 mins ago
Senior Director, Test Administration Deliver (INTERNALS ENCOURAGED TO APPLY)
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Remote, United States
Candidates who live near CB offices have the option of being fully remote or hybrid (Tuesday and Wednesday in office)
Added 6 mins ago
Senior Product Manager - Okta Identity Governance
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Seattle, WA
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Added 7 mins ago
Learning Specialist
Recurly
Broomfield, CO · Austin, TX
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Added 7 mins ago
1
Investigations Manager - Global Security
1X
San Carlos, CA
- $180,000 to $220,000 USD / year
Role Name: Investigations Manager - Global Security
Added 11 mins ago
Lead Process Engineer 1 - Oil & Gas
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Englewood, CO
This position is based on a hybrid work schedule and will require in-office work 3 days per week
Added 12 mins ago
Principal Growth Marketing Manager
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Austin, TX · NY · San Francisco, CA
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Added 13 mins ago
Senior Financial Analyst, Trade Finance
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Strong communication skills with the ability to convey complex technical concepts to technical and non technical audiences, including senior leadership.
Added 14 mins ago
Technology Demand Admin-Staff or Senior
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Washington, DC
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Washington, DC
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Added 14 mins ago
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Strategic Planning and Organization Program Manager
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Washington, DC
- $91,000 to $209,500 USD / year
Oracle Research Services is seeking a Strategic Planning and Organization Program Manager to support the Group Vice President. In this role, you will help translate leadership priorities…
Added 14 mins ago
Senior Lead Marketing Manager
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Senior Manager, Transaction Management
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Added 14 mins ago
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Senior Product Manager - Devices Segmentation
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Washington, DC
- $139,300 to $250,700 USD / year
As a Product Manager, you will be responsible for:
Added 14 mins ago
AT
Technical Program Manager II
Akamai Technologies, Inc.
Washington, DC
- $100,700 to $181,300 USD / year
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Added 14 mins ago
Applied AI Health System Engineer [Health Services-Provider] – Senior Manager
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What You Must Have
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Senior Product Manager, Mobile Apps – Vehicle Productivity and Electrification Experiences
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Program Manager, Controls Management
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Annuities Program Director
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Added 14 mins ago
Strategic and Operational Planner
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Shaw, DC
…responsibility (AOR) to inform the current operating picture. Brief senior leadership daily on the status of current operations, providing recommendations and analysis to support…
Added 14 mins ago
Collection Requirements Manager, Senior
BOOZ, ALLEN & HAMILTON, INC.
Washington, DC
…analyst like you to do just that. As a Collection Requirements Manager (CRM), you use your specialized functional experience and attention to detail to collaborate across the IC to…
Added 15 mins ago
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Project Manager
Actalent
Carson, CA
- $40 to $44 USD / hour
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Amazon Web Services, Inc.

Sr Technical Account Manager, US Federal, Enterprise Support

Arlington, VA, United States
Herndon, VA, United States

Apply on amazon.jobs About employer

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Job details

Posting language: English
Posted: Nov 3, 2026

Original job description

AWS Applied AI Solutions (AAIS) is building toward a future where every business innovates with Amazon AI teammates. To get there, we build AI solutions that improve human capabilities and transform entire business functions. We create end-to-end products that surprise and delight out-of-the-box, making complex things easy and hard things possible, with no cloud experience required. We start with customers who embrace the future and build bridges to meet the rest where they are. We pursue ambitious opportunities with conviction, and we are looking for builders who share that mindset.

Are you passionate about helping mission-critical organizations succeed in the cloud? At AWS Enterprise Support, we're looking for a Sr Technical Account Manager (TAM) to serve as the strategic technical advisor to US Department of Defense customers.

As a Sr TAM, you will own the support strategy for a portfolio of DoD customers. You'll build deep relationships with customer decision makers, understand their mission objectives, and translate those into actionable cloud strategies. You'll conduct operational reviews, lead architecture discussions, guide incident response, and proactively identify risks before they impact mission readiness. When critical issues arise, you'll be the customer's voice inside AWS, coordinating resolution across service teams and engineering leadership.

This role combines broad technical depth with strategic thinking. You'll guide customers across the full AWS service portfolio - compute, storage, databases, networking, security, containers, serverless, AI/ML, and more - while always keeping their operational goals and constraints front of mind. You'll deliver value through proactive engagement: Well-Architected reviews, resilience assessments, and adoption roadmaps tailored to each customer's environment.

This position will require the ability to travel 10% or more for on-site customer engagements.

This position requires that the candidate selected be a US Citizen and must currently possess and maintain an active TS/SCI security clearance.

Key job responsibilities

Serve as the primary technical advisor to a portfolio of DoD customers, building trusted relationships with technical and executive stakeholders
Own and execute the support strategy for a portfolio of DoD customers.
Advise mission owners on operating AI and ML workloads, including agent activation readiness, governance, and human oversight.
Conduct proactive operational reviews and health assessments to identify risks, optimize costs, and improve resilience
Lead incident management efforts as the customer's advocate - coordinating cross-team resolution and delivering root cause analysis
Guide customers through architecture decisions using the AWS Well-Architected Framework and security best practices
Develop and execute strategic cloud adoption roadmaps aligned to customer mission objectives
Collaborate with AWS service teams to influence product improvements based on customer needs
Communicate complex technical trade-offs clearly to both engineering teams and senior decision-makers

About the team You'll join a team of Technical Account Managers supporting Department of Defense customers. We operate as a collaborative group that shares technical knowledge, conducts peer architecture reviews, and works together to solve novel problems in high-stakes environments. Your teammates and leadership are former engineers, operators, and technologists who understand that our customers' missions demand the highest standards of reliability and trust.

About AWS AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS? Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon conferences, inspire us to never stop embracing our uniqueness.

Mentorship & Career Growth We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

Basic qualifications

5+ years of design/implementation/operations/consulting with distributed applications experience
5+ years of technical engineering experience
Bachelor's degree, or CASP+ (CompTIA Advanced Security Practitioner) or CCSP (Certified Cloud Security Professional) or Cloud+ or CSSLP (Certified Secure Software Lifecycle Professional)
Current, active TS/SCI US Government Security Clearance Preferred qualifications
7+ years of technical engineering experience in operational parameters and troubleshooting for three or more of: AI/ML, compute, storage, networking, databases, DevOps, big data and analytics, security, or applications development
Understanding of the AWS Well-Architected Framework pillars and the ability to apply them to existing or new customer architectures, implementations, and solutions
Experience with the Risk Management Framework, continuous ATO, or contributing to ATO packages
Experience delivering through cloud service brokers or under Secure Cloud Computing Architecture–style constructs
Experience with IL5/IL6 or ADC-region environments
Familiarity with DoD program office structures and roles (PM/PMO, COR, ISSM, authorizing official)
Experience in a 24x7 mission-critical operational services or support environment
Experience with infrastructure-as-code, CI/CD pipelines, or DevOps practices
AWS certification(s) - Solutions Architect, Generative AI Developer, DevOps Engineer, or similar
Experience mentoring engineers or leading a technical community of practice
Professional written and oral communication skills, including experience presenting to senior decision-makers

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, VA, Arlington - 153,600.00 - 207,800.00 USD annually USA, VA, Herndon - 153,600.00 - 207,800.00 USD annually

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More about this job

Skills

AWS
Incident response
Leadership
ML
Root cause analysis
Risk management
Cloud computing
Infrastructure as code
CI/CD
AWS certification
Coaching
Communication skills
Recruitment
Mental health

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Work requirements

Jobs in the United States