Jobs in the United States

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Added 3 mins ago
Technical Account Manager 2 - New York
Datadog
NY
…in high regard as an expert and trusted advisor for how IT Operations translates to business…
Added 8 mins ago
CA
Data Scientist
Customs and Border Protection
Minneapolis, MN · Indianapolis, IN · Washington, DC
- $74,678 to $138,370 USD / year
…the administrative and programmatic aspects of HRM and CBP's operations and…
Added 21 mins ago
Software Development Engineer, Amazon Customer Service
Amazon.com Services LLC
Seattle, WA
- 5+ years of Software Engineer, Software Developer, or related occupational experience
Added 23 mins ago
J
Senior Director, Integrated Marketing
Jobgether
Remote, United States
- $95,000 to $110,000 USD / year
…relationships, and identifying innovative ways to scale marketing operations. You will thrive in a collaborative, fast-paced, and fully remote environment with opportunities for…
Added 23 mins ago
J
Senior Customer Success Manager
Jobgether
Remote, United States
- $84,000 to $115,500 USD / year
…relationships with executive and operational stakeholders across HR, Operations, Payroll, and senior…
Added 23 mins ago
Legal Operations Manager
Jobgether
Remote, United States
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Legal Operations Manager based in the United States.
Added 23 mins ago
Director of Web Content Strategy
Jobgether
Remote, United States
Content Operations & Scalability: Design and optimize scalable processes for content creation, review, approval, publishing, and ongoing maintenance across distributed teams.
Added 25 mins ago
Engineer III, Cloud SDET - Endpoint (Hybrid, Sunnyvale)
CrowdStrike, Inc.
Sunnyvale, CA
7-10 years of combined experience as an SDET or Backend Developer
Added 28 mins ago
Corporate Lead Labor Relations Manager
V2X
UNAVAILABLE
…Relations, HR Business Partners, Legal, Contracts, Finance, and Operations to guide negotiations, resolve grievances, and strengthen employee engagement across represented workforces. The…
Added 34 mins ago
Social Media Coordinator
Intellibright
Remote, United States
Identify, troubleshoot, and resolve social media platform issues for both clients and IB’s accounts, ensuring smooth day-to-day operations.
Added 35 mins ago
Data Center Facilities Technician II, Mechanical
Google
Reno, NV
…AI for Google Cloud, Google Global Networking, Data Center operations, systems research, and much…
Added 37 mins ago
CPU IP Design & Verification Intern – RISC-V Processor Development (Summer 2027)
MIPS Holding Inc
CA
Verify processor functionality across instructions, privilege modes, memory operations, and architectural corner cases.
Added 38 mins ago
Summernaut Program - AI & Management Consulting (Value Engineering) Summer Intern
Celonis
NC
Pioneer Innovation: Work with the global leader in Process Mining and the Process Intelligence Graph to shape the future of AI-driven business operations.
Added 39 mins ago
Data Engineer I
First Citizens Bank
Raleigh, NC · UNAVAILABLE, NC
Support workflow orchestration, monitoring, troubleshooting, log analysis, and production operations using Airflow and cloud-native technologies.
Added 40 mins ago
SoC Silicon Top-Level Floorplan Engineer
Google
Sunnyvale, CA
…AI for Google Cloud, Google Global Networking, Data Center operations, systems research, and much…
Added 40 mins ago
Channel Marketing Manager, Quantum AI
Google
San Francisco, CA · Mountain View, CA · Los Angeles, CA · Goleta, CA
4 years of experience in product marketing, digital channel operations, program management, or a related field.
Added 40 mins ago
ASIC Design Verification Engineer, Machine Learning
Google
Sunnyvale, CA
…AI for Google Cloud, Google Global Networking, Data Center operations, systems research, and much…
Added 44 mins ago
Principal, Business Systems Analysis
Alcon Vision, LLC. Company
Houston, TX
Lead high-impact system implementations, enhancements, integrations, upgrades, and remediation efforts from concept through transition to operations, in alignment with Site IT priorities.
Added 53 mins ago
J
Sr. Deal Desk Manager
Jobgether
Remote, United States
- $130,000 to $150,000 USD / year
As Sr. Deal Desk Manager, you will lead the development and execution of commercial operations processes that support complex B2B technology and SaaS transactions. You will serve as a…
Added 53 mins ago
Sr Manufacturing Manager 2 - Projects and Initiatives
Jobgether
Remote, United States
Bachelor's degree in Engineering, Supply Chain Management, Operations, Business Administration, or a related discipline.
Added 53 mins ago
J
Sr Integrated Media Planner
Jobgether
Remote, United States
- $77,216 to $94,000 USD / year
…results. Working closely with research, analytics, campaign operations, and media specialists, you will ensure that media recommendations align with client objectives and performance…
Added 53 mins ago
RevOps Analyst
Jobgether
Remote, United States
As a RevOps Analyst, you will play a critical role in supporting and optimizing the revenue operations of a growing go-to-market organization. You will serve as a key analytical partner to…
Added 53 mins ago
Process and Workflow Applications Developer
Jobgether
Remote, United States
This is an opportunity for an experienced .NET developer to build, modernize, and maintain business-critical applications supporting public-sector operations. You will contribute to process…
Added 53 mins ago
Director, GTM Operations
Jobgether
Remote, United States
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Director, GTM Operations based in the United States.
Added 53 mins ago
J
Account Executive, Automotive
Jobgether
Remote, United States
- $95,000 to $120,000 USD / year
…automotive businesses improve customer engagement, optimize operations, and achieve measurable business results. You will build relationships with dealership owners, general managers, and…

Amazon Web Services, Inc.

Cloud Support Engineer (Media), Unified Operations Media

Seattle, WA, United States
Portland, OR, United States
Herndon, VA, United States
Dallas, TX, United States

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Job details

Posting language: English
Posted: Nov 9, 2026

Original job description

As part of the AWS Applied AI Solutions organization, we have a vision to provide business applications, leveraging Amazon’s unique experience and expertise, that are used by millions of companies worldwide to manage day-to-day operations. We will accomplish this by accelerating our customers’ businesses through delivery of intuitive and differentiated technology solutions that solve enduring business challenges. We blend vision with curiosity and Amazon’s real-world experience to build opinionated, turnkey solutions. Where customers prefer to buy over build, we become their trusted partner with solutions that are no-brainers to buy and easy to use.

The top names in Media and Entertainment rely on AWS to deliver video experiences to audiences around the world. The Unified Operations for Media team within AWS Support provides expert technical support across the full AWS media stack. Our scope includes AWS Elemental Media Services in the cloud (MediaLive, MediaConvert, MediaConnect, MediaPackage, and MediaTailor), Amazon CloudFront content delivery, Amazon Interactive Video Service, and AWS Elemental on premises appliances. Beyond day to day support, our team directly supports some of the largest Sporting and Entertainment events in the world watched by millions of viewers. We are looking for a Technical Support Engineer to join our team based in one of our North American Support Hubs.

Technical Support Engineers on our team own customer issues throughout their complete lifecycle while providing knowledgeable and responsive technical support for enterprise customers. Our customers range from small businesses to the largest global broadcasters and streaming platforms, with workflows spanning on premises encoding, cloud based video processing, and global content delivery. You will be responsible for issue investigation, identifying software defects, building deep and complex repro cases across multiple products and services, developing workarounds, and researching emerging or unfamiliar technologies. This is a complex, fast paced, and high throughput environment where frequent context shifting, flexible scheduling (including weekends) and multitasking are required.

In this role you will

-Track, investigate, and resolve customer questions and issues by phone and email at various levels of complexity and customer impact

Act as an escalation point for the most complex and deepest issues that potentially span multiple external and internal organizations while working independently
Communicate directly with internal service teams to complete root cause analyses, issue investigation, workarounds, and defect resolution
Develop and implement complex repro cases to identify potential software defects, misconfigurations, or issues in customer environments
Support high visibility live events for major broadcasters and streaming platforms where minutes matter
Use case management tools to manage and prioritize issues based on multiple factors including customer impact
Contribute to training material and documentation for both internal and customer facing users

Our team provides customer coverage seven days a week. Engineers work a five day schedule on a rotation that may include a Saturday or Sunday as part of a shifted work week.

Are you interested in joining a growing team focused on supporting broadcast and online streaming companies that use AWS media processing and delivery services? Do you have direct customer experience working with technical teams to support enterprise solutions? AWS supports the top names in Media and Entertainment who integrate video workflows with both on premises encoding products and cloud based video encoding and delivery services to create compelling video driven experiences for their customers. Come join our team!

About the team Diverse Experiences

Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS

Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Work/Life Balance

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

Inclusive Team Culture

Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity and AmazeCon conferences, inspire us to never stop embracing our uniqueness.

Mentorship and Career Growth

We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Basic qualifications

Bachelor's degree in computer science or equivalent, or 3+ years of technical support experience
3+ years of virtualization, orchestration and cloud computing (eg. Hypervisors, VMware, Xen) experience
3+ years of network and operating system support experience
3+ years of information security and compliance experience Preferred qualifications
Speak, write, and read fluently in Spanish
Knowledge of digital video landscape, including solid understanding of digital video distribution technologies
Knowledge of video production crews, live streaming technologies, studio workflows, edit and post- production techniques, production calendars and staffing
Experience analyzing and troubleshooting RESTful web API calls, or experience in software development
Knowledge of scripting languages (bash, python, etc.)
Experience that includes strong analytical skills, attention to detail, and effective communication abilities, or experience working with customers with a passion for delivering exceptional service
Experience working effectively across cross-functional teams and partnering well with people at all levels within an organization
Can work proactively and independently, meet deadlines, and deliver on projects and tasks
· Experience with Cloud Computing, especially Amazon Web Services
· Experience with CentOS or RedHat Linux distributions
· Excellent hardware/software problem-solving skills and ability to navigate challenging situations in a professional manner with minimal guidance
· Experience with MySQL, PostgreSQL, Apache, SNMP, Wireshark, or MPEG Transport Stream analyzers
· Experience with Content Delivery Networks (CDNs) (e.g. AWS CloudFront , Akamai, EdgeCast, Level 3, Limelight)
· Ability to effectively gauge customer impact and temperature to prioritize issue investigation
· Meets/exceeds Amazon’s leadership principles requirements for this role
· Meets/exceeds Amazon’s functional/technical depth and complexity for this role

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, OR, Portland - 95,600.00 - 160,000.00 USD annually USA, TX, Dallas - 95,600.00 - 160,000.00 USD annually USA, VA, Herndon - 95,600.00 - 160,000.00 USD annually USA, WA, Seattle - 95,600.00 - 160,000.00 USD annually

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