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Senior Incident Response Engineer
WATTS
North Andover, MA
- $152,000 to $168,000 USD / year
…water solutions for the future. Watts is a leading brand with a quality reputation - and we have a dynamic future…
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AI Automation Engineer - CoPilot
CGI Technologies and Solutions, Inc.
Canton, MA
CGI is seeking an AI Automation Engineer to design, deploy, and support intelligent AI agents in Microsoft Copilot Studio that transform manual tasks and streamline business processes. In…
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Quality Engineer
Amphenol Alden Products Company
Stoughton, MA
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Sr. Lab System Support Engineer
Cognizant
Billerica, MA
- $95,000 to $115,000 USD / year
Cognizant is seeking a Sr. Lab System Support Engineer to support and govern laboratory systems and non-networked laboratory instruments within regulated Life Sciences environments.
Added just now
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Sr. Lab System Support Engineer
Cognizant
Billerica, MA
- $95,000 to $115,000 USD / year
Cognizant is seeking a Sr. Lab System Support Engineer to support and govern laboratory systems and non-networked laboratory instruments within regulated Life Sciences environments.
Added just now
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Essentials of Manufacturing - Environment, Health, and Safety (EHS)
Saint-Gobain
TAUNTON, MA
- $72,500 to $111,500 USD / year
Support capital projects, process changes, and Management of Change (MOC) activities from an EHS perspective.
Added 1 min ago
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Senior Electrical Engineer
Pfizer
Andover, MA
- $99,200 to $165,400 USD / year
…a PLC programming, automation controls, instrumentation, or process control engineering…
Added 1 min ago
Quality Engineering Intern (Summer 2027)
RTX Corporation
andover, MA
As a Quality Engineer intern, you will acquire an understanding of what is required to be the Quality interface and drive overall quality performance including continuous improvement and…
Added 1 min ago
Distribution Engineering Manager
Leidos
Framingham, MA
…Management Systems (WMS), and other client systems to develop high-quality work packages in accordance with client and construction standards. The Distribution Engineering Manager will also…
Added 1 min ago
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Product Quality Engineer
Qnity
Marlborough, MA
- $99,120 to $155,760 USD / year
Qnity is seeking a Product Quality Engineer to join our ST-Litho Quality Team in Marlborough, MA. This role is focused on driving material quality excellence across key product lines while…
Added 1 min ago
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Raw Materials and Scale-Up Scientist/Engineer
Qnity
Marlborough, MA
- $99,120 to $155,760 USD / year
Lead complex technical investigations involving raw material quality, supplier changes, process variation, manufacturing performance, and customer issues.
Added 1 min ago
BioProcess Engineer
Sanofi Group
Waltham, MA
Drive process intensification initiatives to improve efficiency, yield, and quality while reducing process steps, minimizing waste, and implementing continuous processing strategies where…
Added 1 min ago
AI Engineer 5 (Gen AI Platform Services: Agentic AI, Guardrails, Evaluations)
Capital One
Cambridge, MA
You love to build systems, take pride in the quality of your work, and also share our passion to do the right thing. You want to work on problems that will help change banking for good
Added 1 min ago
Acoustic Engineer – Medical Device (Cambridge, MA)
Philips
Cambridge, MA
…products including algorithms and transducers, the Acoustic Engineer will conduct advanced development activities to create innovative technology to improve image guided therapy delivery in…
Added 1 min ago
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Senior Platform Software Engineer - OCI
Oracle
Boston, MA
- $92,500 to $209,500 USD / year
Oracle Cloud Infrastructure (OCI) is looking for a Senior Platform Software Engineer to join the PKI team responsible for building and operating cloud-scale Public Key Infrastructure…
Added 1 min ago
Staff Full-stack Engineer - Shopping (Remote-eligible)
Capital One
Boston, MA
As a Staff Engineer at Capital One, you will be part of a community of technical experts working to define the future of banking in the cloud. You will work alongside our talented team of…
Added 1 min ago
Senior Business Intelligence Engineer
Humana
Boston, MA
The Senior Business Intelligence (BI) Engineer engages with business value streams on diverse and complex opportunities leveraging a variety of technology platforms. The individual will…
Added 1 min ago
Engineering Manager - Thermal-Mechanical Design for Nuclear Power applications
GE Vernova
Boston, MA
Establish team expectations and individual engineer priorities.
Added 1 min ago
Supply Chain Capacity Engineer
Meta
Boston, MA
Meta is seeking a Planning & Capacity Engineer to join the Infrastructure Supply Chain and Engineering (ISCE) Planning team to focus on planning optimization for all of Meta’s…
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Lead Data Engineer-Snowflake
Cognizant
Boston, MA
- $115,000 to $135,000 USD / year
As a Lead Data Engineer – Snowflake , you will make an impact by designing and delivering scalable, high-performance data solutions that enable critical business insights and operational…
Added 2 mins ago
Hardware Engineer, PCB Layout
Meta
Boston, MA
Meta is seeking a Staff PCB Layout Engineer to drive the design and delivery of complex printed circuit boards for large-scale infrastructure hardware. In this role, you will define layout…
Added 2 mins ago
Frontend Engineer
GN Hearing
Boston, MA
Help create seamless digital experiences that support people on their hearing journey. As a Frontend Engineer , you will build and evolve customer-facing web experiences for Jabra Enhance,…
Added 2 mins ago
Senior R&D Mechanical Engineer
J&J Family of Companies
Boston, MA
We are searching for the best talent for a Senior R&D Mechanical Engineer to join our Orthopaedics team. This is a hybrid position that will be based in Boston, MA.
Added 2 mins ago
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Regional Maintenance Manager
CBRE
Boston, MA
- $200,000 to $210,000 USD / year
…staff/systems and maintaining continuity throughout to provide overall quality control for all…
Added 2 mins ago
Senior Financial Planning & Analysis Manager
Cornerstone OnDemand
Boston, MA
…and product-level margins - ensuring tight timelines, high-quality reporting, and decisions grounded in unit…

Amazon Development Center U.S., Inc.

Software Development Engineer II, Amazon Connect Customer

Seattle, WA, United States

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Job details

Posting language: English
Posted: Nov 4, 2026

Original job description

AWS Applied AI Solutions (AAIS) is building toward a future where every business innovates with Amazon AI teammates. To get there, we build AI solutions that improve human capabilities and transform entire business functions. We create end-to-end products that surprise and delight out-of-the-box, making complex things easy and hard things possible, with no cloud experience required. We start with customers who embrace the future and build bridges to meet the rest where they are. We pursue ambitious opportunities with conviction, and we are looking for builders who share that mindset.

Amazon Connect is an AI-powered customer experience solution that enables superior outcomes at a lower cost. Since its 2017 public launch Amazon Connect has become an AI leader transforming how organizations of all types interact with their customers.

The Customer Engagement Experience organization in Amazon Connect Customer builds the applications, services, and developer tools that help businesses deliver personalized, proactive service to their customers. Our goal is a consistent experience for everyone who interacts with a business through Amazon Connect Customer, whether that's an end customer, an agent, or a supervisor, on any surface or device.

Blitz is at the center of that goal. We're bringing ECW, the hosted widget, agent chat, and mobile renderings together into a single architecture that adapts to each persona through configuration. We own the chat experience layer, chat libraries, and admin configuration that power conversational interactions across every surface. AI is changing how customers and businesses talk to each other, and Blitz is building for that shift. We put AI at the core of everything we design, so customers get answers faster, agents spend their time where it matters most, and businesses keep getting better at serving their customers. Because we build on one architecture, every AI capability we ship reaches every persona and every surface at once.

On this team, you'll help shape what AI-powered customer conversations look like for thousands of businesses. You'll take on hard problems at scale, make big architectural decisions, and see your work reach customers quickly.

Key job responsibilities

Design and code the right solutions starting with broadly defined problems. * Work in an agile environment to deliver high-quality software. * You are creative, responsible, and able to dive deep into emerging serverless AWS technologies. * You will think about business opportunities, operational issues, architectural diagrams, scalability, security, and the customer perspective in the course of a single conversation.

About the team

ABOUT AWS:

Diverse Experiences Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

Inclusive Team Culture Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity and AmazeCon conferences, inspire us to never stop embracing our uniqueness.

Mentorship and Career Growth We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Basic qualifications

3+ years of non-internship professional software development experience
2+ years of non-internship design or architecture (design patterns, reliability and scaling) of new and existing systems experience
1+ years of software development engineer or related occupational experience
1+ years of designing and developing large-scale, multi-tiered, multi-threaded, embedded or distributed software applications, tools, systems, and services using: C#, C++, Java, or Perl experience
1+ years of Object Oriented Design experience
Bachelor's degree or foreign equivalent in Computer Science, Engineering, Mathematics, or a related field
Experience programming with at least one software programming language Preferred qualifications
3+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience
Bachelor's degree in computer science or equivalent

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, WA, Seattle - 143,700.00 - 194,400.00 USD annually

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