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Added just now
Senior Product Manager, Identity
Jobgether
Remote, United States
…contributor role combines product discovery, roadmap development, technical collaboration, and go-to-market execution. You will work closely with executive leadership, Engineering, Sales,…
Added just now
Product Architect
Jobgether
Remote, United States
Document and Share Knowledge: Research technical systems and issues, document architectural decisions and solutions, and share expertise to support continuous learning across engineering…
Added just now
Commercial Development Lead - Transportation Sales, West
Jobgether
Remote, United States
Collaborate with Solution Engineering and technical teams to develop tailored proposals that address agency requirements and business objectives.
Added just now
Sr. Manager, Government Contracts & Compliance Counsel
Synopsys
Exton, PA
Synopsys is the leader in engineering solutions from silicon to systems, enabling customers to rapidly innovate AI-powered products. We deliver industry-leading silicon design, IP,…
Added 1 min ago
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Sr. Tech Lead - Meeting Efficiency and Quality Platform
TIAA
Dallas, TX · Iselin, NJ · NY
- $139,000 to $205,000 USD / year
TIAA is seeking a Senior Technical Lead to own the technology direction for the Meeting Efficiency and Quality platforms – the Salesforce-based experience that guides a participant and a…
Added 1 min ago
IG
Systems Engineer
Insight Global
Seattle, WA
- From $91 USD / hour
Under general direction and in conjunction with the NetworkServer Engineer Manager, provides technical leadership to the Agencies network Agency's Server and Transit System engineering…
Added 3 mins ago
Planning Support - Electrical
Vistra Nuclear Operations Company
Oak Harbor, OH
Planning Support is responsible for developing maintenance work packages for corrective, deficient, and other work activities, ensuring maintenance activity are performed in accordance with…
Added 3 mins ago
Supv, Nuclear Electrical Maintenance
Vistra Nuclear Operations Company
Oak Harbor, OH
- Coordinate with Operations, Engineering, Supply Chain, contractors, and other maintenance disciplines to resolve equipment issues and support plant priorities.
Added 4 mins ago
Technical Product Marketing MBA Intern, AI Infrastructure - Summer 2027
NVIDIA USA
CA
BS or MS in engineering, computer science, or a related technical field, or equivalent experience
Added 4 mins ago
AI Compiler and Kernel Intern – Summer 2027
NVIDIA USA
TX
NVIDIA is looking for an AI Compiler & Kernel Intern to apply AI agents, machine learning, and performance engineering to compilers, GPU kernels, and developer tools. You will work with…
Added 4 mins ago
Sr Manager, Product Management – Command Center Voice Software
Motorola Solutions, Inc.
MA · Waltham, MA
…the strategy, own the commercial results, and lead through engineering, design, sales, and support, often without direct authority. It's a high-visibility seat in one of Motorola Solutions'…
Added 4 mins ago
Survey Crew Chief/Survey Party Chief
SAM, LLC
Murray, UT
…professionals, we deliver the scale, technology, and expertise needed to support projects of any size. SAM streamlines project delivery through a single, coordinated team, offering in-house…
Added 6 mins ago
AT
Environmental Field-Testing Technician
Alliance Technical Group
Pittsburgh, PA
- $20 to $22 USD / hour
Alliance Technical Group provides the full spectrum of services to support our customers' environmental needs, and ultimately, helps protect the environment. We are currently hiring…
Added 11 mins ago
Engineering & Platforms Director - HR Technology
CVS Shared Services Resources LLC
Remote, United States
Solution Engineering & Integration: Partner with product, architecture, and business stakeholders to design scalable, cost-effective technical solutions, patterns, and enterprise…
Added 12 mins ago
AP
EHS Specialist
AVANGRID POWER, LLC
United States Of America, TX
- $47 to $52.75 USD / hour
…compliance, health & safety needs of field operations, training, engineering and senior leadership. This position reports to the Avangrid Power Health & Safety Manager, as part of the…
Added 16 mins ago
Quality Supervisor - 2nd Shift (4 PM - 2:30 AM)
Jabil
Byhalia, MS
Provide technical guidance and support to resolve quality, inspection, and production-related issues.
Added 16 mins ago
Product Development Technician
Olin Corporation
Oxford, MS
Added 16 mins ago
Program Manager
Aurora Flight Sciences Corporation
Columbus, MS
Bachelor’s degree in Engineering or a related technical discipline.
Added 17 mins ago
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Managing Director, AI GTM (Banking and Financial Services) - REMOTE
NTT DATA Services
Plano, TX
- $150,000 to $350,000 USD / year
…based and product led constructs, and the credibility to hold a technical conversation with a Chief AI Officer and a value conversation with a CFO in the same…
Added 17 mins ago
ND
Managing Director, Forward Deployed Engineering - REMOTE
NTT DATA Services
Plano, TX
- $150,000 to $350,000 USD / year
This is not a traditional delivery, solution architecture, or technical pre-sales role. It is an executive technical leadership role focused on connecting client demand, AI product…
Added 19 mins ago
Data Analyst, Repair Quality / Samsung Electronics America - Plano, TX 75023
Companies, Inc.
Plano, TX
The Data Analyst will support the entire Service/Repair Quality management team for Samsung, focusing on in-depth nationwide data, trends, and analysis for recommendations and improvements.…
Added 19 mins ago
Senior Product Manager, Constellation Services
Planet
San Francisco, CA
As we control every component of hardware design, manufacturing, data processing, and software engineering, our office is a truly inspiring mix of experts from a variety of domains.
Added 19 mins ago
Senior Product Manager, Constellation Services
Planet
Arlington, VA
As we control every component of hardware design, manufacturing, data processing, and software engineering, our office is a truly inspiring mix of experts from a variety of domains.
Added 24 mins ago
Sound Designer
Aristocrat Technologies Inc
Las Vegas, NV
Work closely with Lead Audio Designer to develop creative, technical, and professional skills.
Added 24 mins ago
Senior Software Engineer
Dental Imaging Technologies Corporation
United States of America, PA
…continuous improvement. You will work independently on complex technical challenges while collaborating with cross-functional engineering teams to deliver reliable, high-quality…

Amazon Development Center U.S., Inc.

Principal Technical Program Manager, Amazon Connect

Sunnyvale, CA, United States
Seattle, WA, United States

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Job details

Posting language: English
Posted: Nov 2, 2026

Original job description

AWS Applied AI Solutions (AAIS) is building toward a future where every business innovates with Amazon AI teammates. To get there, we build AI solutions that improve human capabilities and transform entire business functions. We create end-to-end products that surprise and delight out-of-the-box, making complex things easy and hard things possible, with no cloud experience required. We start with customers who embrace the future and build bridges to meet the rest where they are. We pursue ambitious opportunities with conviction, and we are looking for builders who share that mindset.

Amazon Connect is an AI-powered customer experience solution that enables superior outcomes at a lower cost. Since its 2017 public launch, Amazon Connect has become an AI leader, transforming how organizations of all types interact with their customers.

As part of the AWS Connect, we have a vision to provide business applications, leveraging Amazon’s unique experience and expertise, that are used by millions of companies worldwide to manage day-to-day operations. We will accomplish this by accelerating our customers’ businesses through delivery of intuitive and differentiated technology solutions that solve enduring business challenges. We blend vision with curiosity and Amazon’s real-world experience to build opinionated, turnkey solutions. Where customers prefer to buy over build, we become their trusted partner with solutions that are no-brainers to buy and easy to use.

Amazon Connect is a highly disruptive cloud-based contact center that enables businesses to deliver engaging, dynamic, and personal customer service experiences. Amazon Connect is the result of the ten years of development that went into building the tools Amazon uses to provide its award winning customer service at massive scale and launching it as a publicly available AWS service. With Amazon Connect, you can create your own cloud-based contact center and be taking calls in minutes. Amazon Connect leverages the power of Artificial Intelligence and the large ecosystem of AWS services such as Amazon Lex, Amazon Polly, AWS Lambda, Amazon S3 and Amazon Kinesis to provide a truly frustration free, easy-to-use, extensible, and natural customer experience. With this technology, we are transforming an industry and the way customers interact with businesses and how agents service them.

We have a rapidly growing customer base and an exciting charter in front of us that includes solving highly complex engineering and algorithmic problems. We are looking for passionate and talented Technical Program Manager to join us to innovate on this new service that addresses customer needs to build modern contact centers in the cloud. The position represents a rare opportunity to be a part of a fast-growing business soon after launch, and help shape the technology and product as we grow. You will be playing a crucial role in developing the next generation contact center, and get the opportunity to design and deliver scaleable, resilient systems while maintaining a constant customer focus.

We are looking for a highly effective Principal Technical Program Manager that can lead a team to quickly design and deliver systems while maintaining a constant customer focus.

You will work with design, technical, and business leaders to set strategy and define the product. You will drive, track, and report the development effort to leadership and partners. You will define the engagement model and manage internal/external dependencies and relationships. You will be key leader responsible for delivering the distributed systems and analytics that will enable AWS to continue changing the software industry by delivering more capabilities to more customers.

This team is a great fit for you if

You enjoy working with a fun team that prides itself on a great work environment with an inclusive group of people that are working together towards a common goal.
You are sensitive to customer needs and interested in working on a service that will be used, directly and indirectly, by millions of customers and has a meaningful impact to their functions and interactions.
You’d like to be directly responsible for solving real customer problems.
You are a passionate learner and are motivated to take on new challenges.
You want to have fun; surround yourself with a highly talented pool of engineers that like to solve complex problems, but also enjoy work life balance.

About the team

ABOUT AWS:

Diverse Experiences Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

Inclusive Team Culture Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity and AmazeCon conferences, inspire us to never stop embracing our uniqueness.

Mentorship and Career Growth We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Basic qualifications

7+ years of technical product or program management experience
10+ years of working directly with engineering teams experience
5+ years of software development experience
Experience managing programs across cross functional teams, building processes and coordinating release schedules Preferred qualifications
Experience managing projects across cross functional teams, building sustainable processes and coordinating release schedules

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, CA, Sunnyvale - 203,500.00 - 275,300.00 USD annually USA, WA, Seattle - 177,000.00 - 239,400.00 USD annually

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Skills

AWS
Amazon Kinesis
Program management
Software development
Customer service
Recruitment
Mental health

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