Jobs in the United States

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GD
Lead Software Engineer
Green Dot Corporation
Los Angeles, CA
- $139,900 to $199,300 USD / year
Familiarity with partner integration workflows using API and SLA management.
Added just now
Vice President Sales Operations
Vizient
Irving, TX · Irving
· Partner with leaders across acute and non-acute markets to understand differences in clients, sales motions, account management needs, processes, and resource requirements.
Added just now
AVP, Business Intelligence & Innovation
Vizient
Chicago, IL · Irving, TX · Centennial, CO · Chicago · Irving · Centennial
…provide extensive opportunities for personal and professional development, building both employee competence and organizational capability to fuel exceptional performance through an…
Added 1 min ago
MS
Assistant Manager
Madewell Stores Madewell, Inc.
Edina, MN
- $17.75 to $22.3 USD / hour
Assist Store Director & Associate Store Manager with recruiting, training and development efforts, if needed.
Added 1 min ago
Senior IT Systems Engineer
Cadence Solutions
Remote, United States
…including provisioning, access controls, and timely deprovisioning. Partner with Revenue Operations on Salesforce access management, including permission sets and role-based…
Added 2 mins ago
OC
Program Manager
Olympus Corporation of the Americas
Westborough, MA
- $110,402 to $171,308 USD / year
…throughout the project life cycle. They will also support the development of sustainable business processes and documentation to reinforce and improve organizational agility and operational…
Added 2 mins ago
Conference Space Admin
Compass Group
Salt Lake City, UT
…services, meeting and event planning and conference center management. Distinct from recruitment agencies, we do not engage in temporary contracts. Our commitment is to foster long-term…
Added 3 mins ago
FM
Peds RN - Pediatric - Travel Nurse
Fusion Medical Staffing
Bronxville, NY
- $2,410.91 to $2,564.8 USD / week
…family-centered care. The Pediatric RN demonstrates expertise in child development, effective communication with children and families, and adherence to the highest standards of patient…
Added 3 mins ago
FM
Travel Physical Therapist
Fusion Medical Staffing
Soldotna, AK
- $2,299.93 to $2,771 USD / week
Educate patients and caregivers on home exercise programs, proper body mechanics, injury prevention strategies, and self-management techniques to promote long-term functional recovery
Added 3 mins ago
FM
Travel Physical Therapist
Fusion Medical Staffing
Scottsboro, AL
- $1,745.82 to $2,103.4 USD / week
Educate patients and caregivers on home exercise programs, proper body mechanics, injury prevention strategies, and self-management techniques to promote long-term functional recovery
Added 3 mins ago
Group Product Director, Thought Leader Engagement & Professional Education, Urology
Janssen Biotech, Inc. Legal Entity
Remote, United States
Serve as a strategic partner to brand leadership, integrating customer engagement priorities into brand strategy, market development, lifecycle planning, and launch readiness
Added 4 mins ago
Senior Manager, Enterprise Network and Telecommunications
Vail Resorts
PA
Conduct regular one-on-one meetings, team meetings, performance discussions and development planning.
Added 4 mins ago
Director Strategic Planning
Merck
Upper Gwynedd, PA
Partner with commercial and cross-divisional leaders to bring in market and competitive perspectives that inform therapeutic area portfolio strategy (e.g., outside-in commercial assessment…
Added 4 mins ago
Associate Director (Scientific Data and Publications)
GlaxoSmithKline LLC
Upper Providence, PA
Added 4 mins ago
Global Medical Director, Respiratory
GlaxoSmithKline LLC
Upper Providence, PA
…the Global Medical Portfolio and Asset Strategy Leads in the development and timely execution of practice changing Global Medical Affairs Plans (MAP) and Integrated Evidence plans (IEP) in…
Added 4 mins ago
Engagement Ambassador - Oncology/ speciality
GlaxoSmithKline LLC
Upper Providence, PA
Added 4 mins ago
Stability Operations Director - Pharmaceutical Analysis and Digital Technologies
Merck
West Point, PA
…integrated Stability Operations organization to support clinical development, regulatory filing execution, and successful commercial transition across Biologics, Vaccines, and Small…
Added 4 mins ago
Director, Global Clinical Supply Continuous Improvement (Onsite)
Merck
West Point, PA
…of continuous improvement activities in GCS and across our partner organizations, including, but not limited to, process improvement, change management efforts, and After-Action Reviews…
Added 4 mins ago
Senior Analyst: Workforce Management
Vail Resorts
PA
The Senior Analyst, Workforce Management (Regional) serves as a key leader within the Workforce Management (WFM) organization, providing leadership, direction, and development for a team of…
Added 4 mins ago
P
Associate Director, Group Lead, Data Management Reporting and Analytics
Pfizer
Collegeville, PA
- $111,900 to $207,400 USD / year
Hold managers accountable for their management skills and the development of a diverse talent pipeline
Added 4 mins ago
P
US Field Medical Operational Excellence Director
Pfizer
Collegeville, PA
- $176,600 to $294,300 USD / year
The US Field Medical Operational Excellence Director supports the development and implementation of key assigned Global / US category-led initiatives that have an impact on multiple Medical…
Added 4 mins ago
Director, Site Budgets and Payments Operational Excellence
Merck
North Wales, PA
Build organizational capability through common training, communications, onboarding, knowledge management, and change strategies that improve readiness, consistent adoption, and operational…
Added 4 mins ago
Director, Site Budgets
Merck
North Wales, PA
Business Decisions, Clinical Trial Management, Clinical Trials Operations, Ethical Standards, Executive Presence, ICH GCP Guidelines, Motivating People, Multiple Therapeutic Areas,…
Added 4 mins ago
Senior Specialist Technical Product Management
Merck
North Wales, PA
Ability to Coordinate, Ability to Coordinate, Asset Management, Backlog Management, Benefits Management, Business Alignment, Client Relationship Building, Competency Management, Customer…
Added 4 mins ago
Sales Representative- HRO
ADP
Coraopolis, PA
…digital technology. You will serve as a consultative business partner introducing ADP's leading solutions to Chief Financial Officers, Human Resources and Payroll Administrators, Small…

Amazon Development Center U.S., Inc.

Principal Technical Program Manager, Amazon Connect

Sunnyvale, CA, United States
Seattle, WA, United States

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Job details

Posting language: English
Posted: Nov 2, 2026

Original job description

AWS Applied AI Solutions (AAIS) is building toward a future where every business innovates with Amazon AI teammates. To get there, we build AI solutions that improve human capabilities and transform entire business functions. We create end-to-end products that surprise and delight out-of-the-box, making complex things easy and hard things possible, with no cloud experience required. We start with customers who embrace the future and build bridges to meet the rest where they are. We pursue ambitious opportunities with conviction, and we are looking for builders who share that mindset.

Amazon Connect is an AI-powered customer experience solution that enables superior outcomes at a lower cost. Since its 2017 public launch, Amazon Connect has become an AI leader, transforming how organizations of all types interact with their customers.

As part of the AWS Connect, we have a vision to provide business applications, leveraging Amazon’s unique experience and expertise, that are used by millions of companies worldwide to manage day-to-day operations. We will accomplish this by accelerating our customers’ businesses through delivery of intuitive and differentiated technology solutions that solve enduring business challenges. We blend vision with curiosity and Amazon’s real-world experience to build opinionated, turnkey solutions. Where customers prefer to buy over build, we become their trusted partner with solutions that are no-brainers to buy and easy to use.

Amazon Connect is a highly disruptive cloud-based contact center that enables businesses to deliver engaging, dynamic, and personal customer service experiences. Amazon Connect is the result of the ten years of development that went into building the tools Amazon uses to provide its award winning customer service at massive scale and launching it as a publicly available AWS service. With Amazon Connect, you can create your own cloud-based contact center and be taking calls in minutes. Amazon Connect leverages the power of Artificial Intelligence and the large ecosystem of AWS services such as Amazon Lex, Amazon Polly, AWS Lambda, Amazon S3 and Amazon Kinesis to provide a truly frustration free, easy-to-use, extensible, and natural customer experience. With this technology, we are transforming an industry and the way customers interact with businesses and how agents service them.

We have a rapidly growing customer base and an exciting charter in front of us that includes solving highly complex engineering and algorithmic problems. We are looking for passionate and talented Technical Program Manager to join us to innovate on this new service that addresses customer needs to build modern contact centers in the cloud. The position represents a rare opportunity to be a part of a fast-growing business soon after launch, and help shape the technology and product as we grow. You will be playing a crucial role in developing the next generation contact center, and get the opportunity to design and deliver scaleable, resilient systems while maintaining a constant customer focus.

We are looking for a highly effective Principal Technical Program Manager that can lead a team to quickly design and deliver systems while maintaining a constant customer focus.

You will work with design, technical, and business leaders to set strategy and define the product. You will drive, track, and report the development effort to leadership and partners. You will define the engagement model and manage internal/external dependencies and relationships. You will be key leader responsible for delivering the distributed systems and analytics that will enable AWS to continue changing the software industry by delivering more capabilities to more customers.

This team is a great fit for you if

You enjoy working with a fun team that prides itself on a great work environment with an inclusive group of people that are working together towards a common goal.
You are sensitive to customer needs and interested in working on a service that will be used, directly and indirectly, by millions of customers and has a meaningful impact to their functions and interactions.
You’d like to be directly responsible for solving real customer problems.
You are a passionate learner and are motivated to take on new challenges.
You want to have fun; surround yourself with a highly talented pool of engineers that like to solve complex problems, but also enjoy work life balance.

About the team

ABOUT AWS:

Diverse Experiences Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

Inclusive Team Culture Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity and AmazeCon conferences, inspire us to never stop embracing our uniqueness.

Mentorship and Career Growth We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Basic qualifications

7+ years of technical product or program management experience
10+ years of working directly with engineering teams experience
5+ years of software development experience
Experience managing programs across cross functional teams, building processes and coordinating release schedules Preferred qualifications
Experience managing projects across cross functional teams, building sustainable processes and coordinating release schedules

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, CA, Sunnyvale - 203,500.00 - 275,300.00 USD annually USA, WA, Seattle - 177,000.00 - 239,400.00 USD annually

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Skills

AWS
Amazon Kinesis
Program management
Software development
Customer service
Recruitment
Mental health

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