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Material Program Manager
United States
Raytheon is seeking a Material Program Manager (MPM) to work within the Electro-Optical Infrared (EO/IR) Solutions Sub-Business Unit in the Raytheon Advanced Products & Solutions (APS)…
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Program Quality Lead
United States
…problems. With our three market leading businesses, world-class operations and investments in research and development, we offer capabilities and opportunity no one else can. Together, we…
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C3BM Principal Systems Analyst
Venturi
Huntsville, AL
Assist program manager in all acquisition actions to get contractors on contract, coordinate to obtain all required Government Furnished Equipment and Information, and assess overall…
Added 1 min ago
Assistant Store Manager
Feeders Pet Supply
Bowling Green, KY
Feeders Pet Supply is seeking an Assistant Store Manager to join our team. The Assistant Store Manager maintains accurate inventory and sales records and identifies loss areas. Ensures…
Added 1 min ago
CO
Public Art Program Coordinator
City of Boise
Boise, ID
- $61,172.8 to $72,637.76 USD / year
…coordination with artists, contractors, Airport or General Fund operations staff, and other appropriate partners. Evaluates project and artwork needs, coordinates logistics and recommends…
Added 1 min ago
Manager, Maintenance Engineering
University of Arkansas, Fayetteville
Fayetteville, AR
The Manager, Maintenance Engineering works within the Operations Support division to provide contractual tools, technical expertise, and program management in a wide array of areas…
Added 1 min ago
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Code Compliance Operations Administrator
Destin
Destin, FL
- $28.68 to $33.7 USD / hour
Job Title: Code Compliance Operations Administrator
Added 2 mins ago
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Full Time - Merchandising Service Associate - Day
Lowes
Seekonk, MA
- $16 to $17.3 USD / hour
- Full-time
As a Lowe's Merchandising Services Associate, you are a key connection point between Merchandising and Store Operations, allowing us to deliver a great shopping experience in every Lowe's…
Added 2 mins ago
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Full Time - Merchandising Service Associate - Day
Lowes
Rio Rancho, NM
- Full-time
As a Lowe's Merchandising Services Associate, you are a key connection point between Merchandising and Store Operations, allowing us to deliver a great shopping experience in every Lowe's…
Added 2 mins ago
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Restaurant Manager
Dukin
Milford, MA
- Up to $65,000 USD / year
Affordable College Degree Program through SNHU
Added 2 mins ago
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Assistant Manager
Dukin
Milford, MA
- $19 to $21 USD / hour
Friendly Role Model that can assist the Restaurant Manager in day-to-day operations of a single store
Added 2 mins ago
CE
Store Manager
Claires Essentials LLC
Smithfield, NC
- $20.75 to $22 USD / hour
Store Operations: Keep the heartbeat of our store strong by overseeing operations with efficiency and flair. From managing inventory and handling cash transactions to visual merchandising…
Added 2 mins ago
FJ
General Manager - Fowler Chevrolet - CO
Fowler Jeep of Boulder
Broomfield, CO
- $180,000 to $400,000 USD / year
General Manager - Automotive - Fowler Chevrolet- CO
Added 2 mins ago
Product Manager
Inception
Houston, TX · Franklin, TN
Family building is personal, and the software behind it should feel that way too. As our Product Manager, you’ll shape the digital experience for patients and employees, with a focus on…
Added 2 mins ago
Nurse Practitioner, APRN, FNP
Cherokee Federal
Los Angeles, CA · Dallas, TX · Houston, TX
Work closely with multidisciplinary teams, including healthcare providers and military personnel, to ensure smooth operations and effective patient care.
Added 2 mins ago
Nurse Practitioner, APRN, FNP
Cherokee Federal
Albany, NY · Portland, ME · Springfield, MA · Brooklyn, NY
Work closely with multidisciplinary teams, including healthcare providers and military personnel, to ensure smooth operations and effective patient care.
Added 2 mins ago
Fire Protection Engineer
Cherokee Federal
San Antonio, TX
…include facility investment planning, design and construction, operations support, real property management, energy support, environmental compliance and restoration, audit assertions,…
Added 3 mins ago
Manufacturing Engineer
Clarios, LLC
OH
Provides technical support for plant operations including maintenance support, capital project implementation, and Six Sigma project rollout support.
Added 3 mins ago
eFlorist Technician
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Paragould, AR
Assist in communicating changes and updates to the Online program to Teleflora Staff
Added 3 mins ago
Grooming Salon Manager
Petco Animal Supplies Stores, Inc.
Millenia Orlando, FL
As a Grooming Salon Leader at Petco, you will lead salon operations and salon team members, while delivering expert grooming services to our valued customers' pets. Your passion for people…
Added 3 mins ago
Grooming Salon Manager
Petco Animal Supplies Stores, Inc.
Fort Myers, FL
As a Grooming Salon Leader at Petco, you will lead salon operations and salon team members, while delivering expert grooming services to our valued customers' pets. Your passion for people…
Added 3 mins ago
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Security Account Manager
Securitas Security Services
Eau Claire, WI
- $60,000 USD / year
Securitas plays an essential role for our clients and in society. The Security Account Manager position helps maintain a safe and secure environment for our clients by managing the security…
Added 3 mins ago
Director of School Operations
Milwaukee Science Education Consortium, Inc
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Direct Reports: Operations Manager, Transportation Coordinator, additional security/operations support positions including after school staff, Main Campus Receptionist, Technology…
Added 4 mins ago
Safety Manager
Team Housing Solutions, Inc.
Eagle Pass, TX
The Safety Manager leads and administers the safety program across Team Housing Solutions operations. Reporting directly to the Vice President of Operations, the role establishes program…
Added 4 mins ago
MEP QC
BLHI
Tampa, FL
The MEP QC works closely with the project team, supporting and assisting the QC Manager, Project Manager and Project Superintendent in the management and administration of all facets of the…

Amazon Development Center U.S., Inc.

Principal Technical Program Manager, Amazon Connect

Sunnyvale, CA, United States
Seattle, WA, United States

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Job details

Posting language: English
Posted: Nov 2, 2026

Original job description

AWS Applied AI Solutions (AAIS) is building toward a future where every business innovates with Amazon AI teammates. To get there, we build AI solutions that improve human capabilities and transform entire business functions. We create end-to-end products that surprise and delight out-of-the-box, making complex things easy and hard things possible, with no cloud experience required. We start with customers who embrace the future and build bridges to meet the rest where they are. We pursue ambitious opportunities with conviction, and we are looking for builders who share that mindset.

Amazon Connect is an AI-powered customer experience solution that enables superior outcomes at a lower cost. Since its 2017 public launch, Amazon Connect has become an AI leader, transforming how organizations of all types interact with their customers.

As part of the AWS Connect, we have a vision to provide business applications, leveraging Amazon’s unique experience and expertise, that are used by millions of companies worldwide to manage day-to-day operations. We will accomplish this by accelerating our customers’ businesses through delivery of intuitive and differentiated technology solutions that solve enduring business challenges. We blend vision with curiosity and Amazon’s real-world experience to build opinionated, turnkey solutions. Where customers prefer to buy over build, we become their trusted partner with solutions that are no-brainers to buy and easy to use.

Amazon Connect is a highly disruptive cloud-based contact center that enables businesses to deliver engaging, dynamic, and personal customer service experiences. Amazon Connect is the result of the ten years of development that went into building the tools Amazon uses to provide its award winning customer service at massive scale and launching it as a publicly available AWS service. With Amazon Connect, you can create your own cloud-based contact center and be taking calls in minutes. Amazon Connect leverages the power of Artificial Intelligence and the large ecosystem of AWS services such as Amazon Lex, Amazon Polly, AWS Lambda, Amazon S3 and Amazon Kinesis to provide a truly frustration free, easy-to-use, extensible, and natural customer experience. With this technology, we are transforming an industry and the way customers interact with businesses and how agents service them.

We have a rapidly growing customer base and an exciting charter in front of us that includes solving highly complex engineering and algorithmic problems. We are looking for passionate and talented Technical Program Manager to join us to innovate on this new service that addresses customer needs to build modern contact centers in the cloud. The position represents a rare opportunity to be a part of a fast-growing business soon after launch, and help shape the technology and product as we grow. You will be playing a crucial role in developing the next generation contact center, and get the opportunity to design and deliver scaleable, resilient systems while maintaining a constant customer focus.

We are looking for a highly effective Principal Technical Program Manager that can lead a team to quickly design and deliver systems while maintaining a constant customer focus.

You will work with design, technical, and business leaders to set strategy and define the product. You will drive, track, and report the development effort to leadership and partners. You will define the engagement model and manage internal/external dependencies and relationships. You will be key leader responsible for delivering the distributed systems and analytics that will enable AWS to continue changing the software industry by delivering more capabilities to more customers.

This team is a great fit for you if

You enjoy working with a fun team that prides itself on a great work environment with an inclusive group of people that are working together towards a common goal.
You are sensitive to customer needs and interested in working on a service that will be used, directly and indirectly, by millions of customers and has a meaningful impact to their functions and interactions.
You’d like to be directly responsible for solving real customer problems.
You are a passionate learner and are motivated to take on new challenges.
You want to have fun; surround yourself with a highly talented pool of engineers that like to solve complex problems, but also enjoy work life balance.

About the team

ABOUT AWS:

Diverse Experiences Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

Inclusive Team Culture Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity and AmazeCon conferences, inspire us to never stop embracing our uniqueness.

Mentorship and Career Growth We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Basic qualifications

7+ years of technical product or program management experience
10+ years of working directly with engineering teams experience
5+ years of software development experience
Experience managing programs across cross functional teams, building processes and coordinating release schedules Preferred qualifications
Experience managing projects across cross functional teams, building sustainable processes and coordinating release schedules

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, CA, Sunnyvale - 203,500.00 - 275,300.00 USD annually USA, WA, Seattle - 177,000.00 - 239,400.00 USD annually

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More about this job

Skills

AWS
Amazon Kinesis
Program management
Software development
Customer service
Recruitment
Mental health

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