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Operations Manager
USS
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…supervisors. Ensures day to day coordination between plant operations needs and maintenance strategy to ensure equipment is maintained in satisfactory condition. Controls plant costs…
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Utility Network GIS Consultant, Manager
PWC US
TX-Houston, TX · IN-Indianapolis, IN · NC-Raleigh, NC · NC-Charlotte, NC · GA-Atlanta, GA · IL-Chicago, IL · TX-Austin, TX · DC-Washington, DC · OH-Cincinnati, OH · OH-Columbus, OH · TX-Dallas, TX · NV-Las Vegas, NV · CA-Los Angeles, CA · MD-Baltimore, MD · CO-Denver, CO · MA-Boston, MA · CA-Sacramento, CA · NJ-Florham Park, NJ · UT-Salt Lake City, UT · NY-New York, NY · CA-San Francisco, CA · PA-Philadelphia, PA · PA-Pittsburgh, PA
As a Utility Network GIS Consultant, Manager you will lead client work focused on Esri-based utility network planning, design, implementation, and support, helping organizations use…
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- $25 USD / hour
Foundational coursework in engineering, construction, project management, business operations, or a closely related field appropriate to the assignment.
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Mine Superintendent
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The Mine Superintendent reports to the Operations Manager and has four direct reports including the Mine Clerk and the Mine General Supervisors.
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Senior Director, Operational Excellence Manager
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Operations Assistant
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…data entry and collection activities. This role requires the operations assistant to be productive with…
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CNC Programmer
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…airfoil components. This role works closely with Manufacturing Engineering, Quality, and shop floor personnel to ensure programs produce parts efficiently, safely, and to specification, and…
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Lead I&C / DCS Engineer
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Sr. Multi-Site Plant Manager
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- $163,500 to $200,000 USD / year
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NW Deployment Planner I, GND - Planning, Implementation, Coordination (PIC) Team
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You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with…
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NW Deployment Planner II, GND - Planning, Implementation, Coordination (PIC) Team
Amazon Data Services, Inc.
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Supply Chain Manager II, Global Engineering Materials and Sustainability (GEMS)
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Amazon Global Engineering Services (GES) is seeking a results-driven and customer-obsessed Supply Chain Manager to support and improve the ordering function for new build infrastructure and…
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Senior Staff Product Manager, Sales Data, Context & Intelligence
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Mountain View, CA · San Diego, CA · Frisco, TX
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Aftermarket Sales Manager
Quantum Design Inc.
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As Aftermarket Sales Manager, you will be responsible for growing aftermarket revenue across Quantum Design's installed base throughout the region. This position focuses on expanding…
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Sr PGD Maintenance Specialist
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Ft Lauderdale, FL
This position will report to the Plant Manager and be based at the Port Everglades Clean Energy Center located in Fort Lauderdale, FL. Operations and multi-discipline maintenance experience…
Added 4 mins ago
Talent Acquisition Delivery Manager
STACK Infrastructure US
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STACK Infrastructure is seeking a Manager of Talent Acquisition Delivery to lead the day-to-day execution of talent acquisition activities and drive consistent, high-quality recruiting…
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Mobile App Release Engineer II
USA-Medtronic MiniMed, Inc 1017
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Manager, Program Management and Operations (PMO)
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Post-secondary education and / or significant equivalent work experience in Operations Management, Construction Management, Facilities Management, Asset Management, Real Estate, Design, and…
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Value Stream MGR II OPERATIONS
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Bachelor's degree in Engineering, Operations Management, Manufacturing, Supply Chain, Business, or a related field.
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LMPHW Associate Planner U31
Louisville Metro Government
Louisville, KY
- $22.85 USD / hour
Two (2) years of research, analytical, graphics, drafting, field surveying, zoning, urban and regional planning, architectural, engineering, real estate technical, clerical experience.
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Senior DevSecOps Engineer
Pantheon Data
Reston, VA
- $145,000 to $200,000 USD / year
…years, including infrastructure resiliency, contact center operations, information technology, software engineering, program management, strategic communications, engineering, and…
Added 4 mins ago
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Senior Cloud Operations Engineer
Pantheon Data
Reston, VA
- $82,000 to $190,000 USD / year
…years, including infrastructure resiliency, contact center operations, information technology, software engineering, program management, strategic communications, engineering, and…
Added 5 mins ago
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IS Operations Analyst 3
Metropolitan Government of Nashville & Davidson County
Nashville, TN
- $84,666 USD / year
The Information Systems Operations Analyst performs technical and professional duties involved in designing, installing, or supporting information technology services such as server,…

Amazon Development Center U.S., Inc.

Principal Technical Program Manager, Amazon Connect

Sunnyvale, CA, United States
Seattle, WA, United States

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Job details

Posting language: English
Posted: Nov 2, 2026

Original job description

AWS Applied AI Solutions (AAIS) is building toward a future where every business innovates with Amazon AI teammates. To get there, we build AI solutions that improve human capabilities and transform entire business functions. We create end-to-end products that surprise and delight out-of-the-box, making complex things easy and hard things possible, with no cloud experience required. We start with customers who embrace the future and build bridges to meet the rest where they are. We pursue ambitious opportunities with conviction, and we are looking for builders who share that mindset.

Amazon Connect is an AI-powered customer experience solution that enables superior outcomes at a lower cost. Since its 2017 public launch, Amazon Connect has become an AI leader, transforming how organizations of all types interact with their customers.

As part of the AWS Connect, we have a vision to provide business applications, leveraging Amazon’s unique experience and expertise, that are used by millions of companies worldwide to manage day-to-day operations. We will accomplish this by accelerating our customers’ businesses through delivery of intuitive and differentiated technology solutions that solve enduring business challenges. We blend vision with curiosity and Amazon’s real-world experience to build opinionated, turnkey solutions. Where customers prefer to buy over build, we become their trusted partner with solutions that are no-brainers to buy and easy to use.

Amazon Connect is a highly disruptive cloud-based contact center that enables businesses to deliver engaging, dynamic, and personal customer service experiences. Amazon Connect is the result of the ten years of development that went into building the tools Amazon uses to provide its award winning customer service at massive scale and launching it as a publicly available AWS service. With Amazon Connect, you can create your own cloud-based contact center and be taking calls in minutes. Amazon Connect leverages the power of Artificial Intelligence and the large ecosystem of AWS services such as Amazon Lex, Amazon Polly, AWS Lambda, Amazon S3 and Amazon Kinesis to provide a truly frustration free, easy-to-use, extensible, and natural customer experience. With this technology, we are transforming an industry and the way customers interact with businesses and how agents service them.

We have a rapidly growing customer base and an exciting charter in front of us that includes solving highly complex engineering and algorithmic problems. We are looking for passionate and talented Technical Program Manager to join us to innovate on this new service that addresses customer needs to build modern contact centers in the cloud. The position represents a rare opportunity to be a part of a fast-growing business soon after launch, and help shape the technology and product as we grow. You will be playing a crucial role in developing the next generation contact center, and get the opportunity to design and deliver scaleable, resilient systems while maintaining a constant customer focus.

We are looking for a highly effective Principal Technical Program Manager that can lead a team to quickly design and deliver systems while maintaining a constant customer focus.

You will work with design, technical, and business leaders to set strategy and define the product. You will drive, track, and report the development effort to leadership and partners. You will define the engagement model and manage internal/external dependencies and relationships. You will be key leader responsible for delivering the distributed systems and analytics that will enable AWS to continue changing the software industry by delivering more capabilities to more customers.

This team is a great fit for you if

You enjoy working with a fun team that prides itself on a great work environment with an inclusive group of people that are working together towards a common goal.
You are sensitive to customer needs and interested in working on a service that will be used, directly and indirectly, by millions of customers and has a meaningful impact to their functions and interactions.
You’d like to be directly responsible for solving real customer problems.
You are a passionate learner and are motivated to take on new challenges.
You want to have fun; surround yourself with a highly talented pool of engineers that like to solve complex problems, but also enjoy work life balance.

About the team

ABOUT AWS:

Diverse Experiences Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

Inclusive Team Culture Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity and AmazeCon conferences, inspire us to never stop embracing our uniqueness.

Mentorship and Career Growth We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Basic qualifications

7+ years of technical product or program management experience
10+ years of working directly with engineering teams experience
5+ years of software development experience
Experience managing programs across cross functional teams, building processes and coordinating release schedules Preferred qualifications
Experience managing projects across cross functional teams, building sustainable processes and coordinating release schedules

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, CA, Sunnyvale - 203,500.00 - 275,300.00 USD annually USA, WA, Seattle - 177,000.00 - 239,400.00 USD annually

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Skills

AWS
Amazon Kinesis
Program management
Software development
Customer service
Recruitment
Mental health

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